“Engagement” is the Holy Grail for every organization, and enterprise collaboration systems are at the heart of efforts to more deeply engage employees. Deloitte notes, “In a digital world with increasing transparency and the growing influence of Millennials, employees expect a productive, engaging, enjoyable work experience.”
Through tools like Workplace by Facebook, Microsoft Teams, Slack, Yammer, and others, organizations have rushed quickly to make sure their employees have the latest technology tools and platforms that at least begin to approximate the connected experiences they have in their personal lives. At a recent AIIM Leadership Council meeting, Rob Porter from Workplace by Facebook described the challenge as follows: “How do we leverage what we know in the consumer world to improve workplace experiences and engagement?” And employers that don’t provide these systems run the risk that employees will go out and find and implement them on their own.
Most organizations have a huge Achilles’ Heel in the race to improve employee engagement and enterprise collaboration platforms – they haven’t considered how they will manage, control, and retain the content and information generated by these systems.
Who did what, when, and why? And can you prove it? This fundamental responsibility of business documentation doesn’t go away just because the information is part of an internal social and collaborative network.
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