Just Because It’s Informal Employee Collaboration Doesn’t Mean You’re Not Responsible for It
“Engagement” is the Holy Grail for every organization, and enterprise collaboration systems are at the heart of efforts to more deeply engage employees. Deloitte notes, “In a digital world with increasing transparency and the growing influence of Millennials, employees expect a productive, engaging, enjoyable work experience.”
Through tools like Workplace by Facebook, Microsoft Teams, Slack, Yammer, and others, organizations have rushed quickly to make sure their employees have the latest technology tools and platforms that at least begin to approximate the connected experiences they have in their personal lives. At a recent AIIM Leadership Council meeting, Rob Porter from Workplace by Facebook described the challenge as follows: “How do we leverage what we know in the consumer world to improve workplace experiences and engagement?” And employers that don’t provide these systems run the risk that employees will go out and find and implement them on their own.
Most organizations have a huge Achilles’ Heel in the race to improve employee engagement and enterprise collaboration platforms – they haven’t considered how they will manage, control, and retain the content and information generated by these systems.
Who did what, when, and why? And can you prove it? This fundamental responsibility of business documentation doesn’t go away just because the information is part of an internal social and collaborative network.
Check out my new Tip Sheet -- How to Drive Employee Engagement Online – and Stay out of Trouble.
About John Mancini
John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.