7 Must Knows About Search and Findability
These 7 “must-knows” are drawn from a brand new survey of 415 information professionals conducted in July. Survey respondents represent organizations of all sizes. Larger organizations over 5,000 employees represent 30%, and mid-sized organizations of 500 to 5,000 employees 35%. Small-to-mid sized organizations with 10 to 500 employees constitute 35%. 67% of the participants are from North America, and 18% from Europe.
Full survey results are available for free at this link -- http://info.aiim.org/search-and-discovery. The full report is titled Search and Discovery - exploiting knowledge, minimizing risk.
- 25% have no advanced or dedicated search tools. 13% have five or more. Tweet This Stat!
- Those with advanced search tools are most likely (45%) to acquire them through their ECM product or provider. 42% of users have on-server search products outside of ECM, including 14% using Open Source. 21% are using a dedicated search appliance, and 8% SaaS. Tweet This Stat!
- 38% have not tuned or optimized their search tool at all, including 8% who have not even switched it on. Half of responding organizations allocate less than half an FTE to support search applications. Only 12% have used external expertise. Tweet This Stat!
- Beyond SharePoint, intranet and ECM systems, most content is beyond the scope of the search tools. Only 19% have advanced search across email, with less than 10% extending to other enterprise systems. Tweet This Stat!
- 47% feel that universal search and compliant e-discovery is becoming near impossible given the proliferation of cloud share and collaboration apps, personal note systems and mobile devices. 60% are firmly of the view that automated analytics tools are the only way to improve classification and tagging to make their content more findable. Tweet This Stat!
- Better decision-making and faster customer service are given as the top benefits from improved search tools. Only 14% were required to make a financial business case for search investment. Tweet This Stat!
- 42% consider that they have achieved payback from their investment in search tools within 12 months or less. 62% achieved payback within 18 months. Tweet This Stat!
If you are located near Anaheim, CA or DC or New York City or Toronto or Chicago or Minneapolis, join us for our free Information Chaos Rescue Mission seminar next month. I’ll be speaking; we’ll have great fun and also learn something.
About John Mancini
John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.