Regardless of your industry, managing information intelligently requires the ability to find, store, and use information effectively and flexibly in order to get good results. It all boils down to: Finding the right information when you need it. Storing important information in a secure and compliant way. Using that information in ways that matter.
My wife and I are big fans of the British Bake Off show – it’s called the Great British Baking Show in the US for Pillsbury copyright reasons. The official premise of the show is this: “Follow the trials and tribulations of passionate amateur bakers whose goal is to be named the UK’s best. Each week, the bakers tackle a different skill, the difficulty of which increases as the competition unfolds.”
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
The wealth of unstructured text contained in most organizations offers the potential for both overwhelming levels of information overload and fascinating levels of information discovery and new knowledge construction. This will likely require changes in the information literacy and sensemaking skills of knowledge workers in the workplace of the future.
In 1982, the song “Jack and Diane” was released by John Cougar (later known as John Mellencamp) and went on to spend four weeks at number one on the Billboard Charts. These days, the song is regularly played on classic rock stations around the world and is in millions of fans’ collections and playlists. Part of what made the song successful with broad appeal was its use of familiar themes of high school love and nostalgia. The story was relatable to a lot of people.
Our Search and Discovery: Exploiting Knowledge and Minimizing Risk research study revealed an interesting gap between intention and adoption for enterprise search. On one side, the intent is there. Over 70% of the organizations we polled reported that search was "vital or essential" to their business. But, the reality shows a gap in adoption. The respondents of this same study also reported only 18% have cross-repository search capabilities, and 58% show "little or no" signs of search maturity. Clearly, organizations understand the power of enterprise search, yet a gap in adoption still remains. We've been thinking about some ways for organizations to be more effective in deploying search technologies. Below is a list of our recommendations on how to bridge this gap.
The popularity of the term “knowledge worker” comes and goes, but the single most-important characteristic of such a job-description is the ability to find information, process it into knowledge, and so add value for the organization. Sounds simple, and in the age of the internet, finding and sifting information from the outside world is relatively simple and very quick. However, when it comes to information that resides inside the organization, the situation can be very different, and the effect of search efficiency on knowledge worker productivity can be huge. Below are the key data points drawn from AIIM's research study of information professionals - Search and Discovery: Exploiting Knowledge, Minimizing Risk.