A Trip to the Computer Museum
John Mancini

By: John Mancini on June 29th, 2017

Print/Save as PDF

A Trip to the Computer Museum

Enterprise Content Management (ECM)  |  Content Migration

Never have the risks of disruption – and the rewards of nimbleness and agility and creativity -- been higher.  SaaS solutions to enterprise problems – with far fewer aches and pains to business types -- have swept through corporate America. For years, Boomers had the benefit of numbers – after all, they still represented the majority of the workforce and dominated the C-Level within organizations. By 2020, those pesky Gen X, Y, and Z folks will be 80% of the workforce. The Boomers – and the institutional knowledge they have – will largely be gone.

The question facing many organizations -- How do we create a business technology environment for the millennial majority that looks a lot less like a technology museum?

Think about how out-of-control things have gotten relative to the core business challenges of managing, controlling, and utilizing information. So, how do organizations make sense of all this? How do they begin to update their core infrastructure – and minimize the amount of chaos that will inevitably ensue? How can they optimize the productivity of their human capital? The answer lies in 1) more effective management and utilization of the content and information housed – often locked away -- in existing systems;  2) rationalizing multiple content systems, and 3) moving from legacy to more modern platforms.

Ironically, this problem is more challenging in industries that were leaders in the first wave of content automation.  In the late 1990s, Enterprise Content Management became a mainstream technology (at least for large organizations) by first focusing on early adopters eager to automate high-value, mission-critical, and document-intensive processes critical to gaining competitive advantage.  Examples of these initial “breakthrough” processes include the new drug application process in the pharmaceutical industry, claims processing in the insurance industry, and check processing in the banking industry. The challenge of modernizing this legacy investment is somewhat akin to trying to change the wiring in a house while the power is still on.

 

New call-to-action

 

About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.