
From Manual Practice to Automated Chaos
Information Governance | Intelligent Information Management (IIM)
The Problem of Poor Naming Conventions
In our last post, we argued that traditional records management models are failing in digital environments because they assume staff will deliberately create and capture records into formal systems, when in reality most valuable records are either never created, poorly documented, or bypassed into informal systems due to time pressures and system complexity.
Compounding this issue is the poor application of naming conventions and metadata standards. Even when staff do attempt to capture records, inadequate or inconsistent naming makes information retrieval difficult. Without structured metadata or contextual tagging, records become effectively invisible within repositories, undermining their long-term accessibility and usability.
System Challenges and Discovery Issues
Information professionals frequently encounter systems bloated with poorly titled documents, lacking version control or contextual clarity, which significantly hampers enterprise search and discovery functions. This is further exacerbated by human error and misfiling, and a failure to capture file or store records at all, e.g. records sitting in individual email inboxes, or spread amongst several.
The Governance Gap in Digital Documentation
In the digital era, where documentation can, and should, be seamlessly embedded into business processes, the failure to generate records at the point of transaction or decision represents a significant gap in governance maturity.
The Critical Role of Metadata
Even when records are created, they are frequently not captured with adequate metadata, rendering them contextually opaque and disconnected from the broader business information landscape. Metadata, whether system-generated or user-applied is essential to make records findable, relatable, and useful over time.
The Cost of Poor Metadata Management
Without it, the intrinsic value of a record is diminished, and its potential to support business, legal, and historical needs is compromised. This gap between record creation and meaningful capture highlights the urgent need to refocus professional practice from implementing a single technological platform towards automation, supported by behavioural and cultural change.
The Need for Embedded Recordkeeping
A renewed emphasis on embedding recordkeeping into business workflows, supported by automation, intuitive interfaces, and behavioural design, is critical. Overall, the digital transition has challenged many of the assumptions that underpinned traditional records management.
Adapting to Real-World Organisational Behaviour
The profession must now move beyond outdated models and adapt its practices to fit real-world organisational behaviour. A renewed emphasis on embedding recordkeeping into business workflows, supported by automation, intuitive interfaces, and behavioural design, is critical.
Reframing Recordkeeping as Business Enabler
Recordkeeping must also be reframed not merely as compliance, but as an enabler of business performance, transparency, and knowledge continuity in a complex and evolving information landscape.
Coming Next: Understanding the technical challenges is only half the battle. In our next post, we'll explore how information management professionals can better communicate their value and overcome the persistent challenge of management apathy that has plagued the profession for decades.
This is part of a five part-blog series by Stephen Clarke MRIM, CSRIM and David Robinson. This blog series is based on the article "Future Ready? Information Management Needs a Makeover," which was first published in RIMPA Global iQ Magazine Vol 41 / Issue 1/ Jun 2025 (pages 18-23) by the Records and Information Management Practitioners Alliance (RIMPA).
About Stephen Clarke MRIM, CSRIM and David Robinson
Stephen Clarke MRIM, CSRIM, RIMPA Global Ambassador and J. Eddis Linton Award winner 2012, is an Information Management and AI Consultant. Stephen has had many senior roles in Information and Data Management, been a Chief Data Officer, and the Chief Archivist of Archives New Zealand, a career highlight of 20 years as senior NZ Public Sector. Stephen has been a strong advocate of standards for many years working with Standards Australia and NZ since 2007,and for ISO since 2010, and has co-developed standards such ISO 15489, ISO 13028, ISO 16175, and the ISO 30300 series. David Robinson - With more than 38 years of experience in the records / information management industry, David has worked in all levels of government to guide agencies to make the most out of their information assets. David is responsible for the redevelopment of the information management program at City of Greater Geelong and has led implementations of information management solutions at government agencies. With a passion for job crafting, storytelling and all things historical David is making it fun again to work in information management.