Back in 2017, I called up a few of the information governance friends I’d made through the AIIM Community to better understand the challenges they were up against. As we engaged in a bit of Socratic dialogue, it became clear to us all that the perceived role of information governance had to shift from a singular focus on risk and cost reduction. If they don't, they will NEVER change the status of information management within their organizations. The key to this transformation is aligning information management decisions with business decisions.
What is Information Governance, and Why is it Important? There are many benefits to constructing an Information Governance program plan. Generally, regulatory compliance or litigation activities are at the top of the list and often spur the creation of the IG program itself, but that's just the start of the list of IG benefits.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
For millions of Microsoft 365 users, a substantial portion of the organizational knowledge is created, shared, and stored in SharePoint, Exchange email, or OneDrive. Teams offers yet another way to share content with colleagues and even customers, storing files in SharePoint and OneDrive separately. Organizations must oversee this activity across multiple jurisdictions. The information flow is complicated, and the governance implications are substantial.
With the new year in full swing, there's a lot of conversation around what comes next and what 2020's impact will mean for 2021. IT teams, specifically, are working to understand how to get a grip on content sprawl in the era of remote work. A recent study commissioned by Egnyte surveyed 400 IT leaders to understand how COVID-19 has impacted businesses’ ability to maintain data security and governance with a distributed workforce.
When the dominant terminologies to describe a problem change, there is often a corresponding confusion in the roles that individuals play. In the broader content space, we experienced some of this disorientation as the core language used shifted from “ECM” to “Content Services,” and then with the incorporation of “Content Services” into the broader framework of “Intelligent Information Management.” This same terminology disorientation has been true in the governance arena as well, with varying uses and interpretations of “Records Management” and “Information Governance.” The confusion has left some organizations asking, “Do we need Records Managers, or do we need Information Governance professionals?”
As you already know, people are more likely to follow your rules after they buy in to the reasons behind them. But you can take it one step further, and provide your “rules” as solutions instead of orders. Amazon’s Kindle publishing team understands this concept well. I was preparing the Kindle edition of my recent book, following the production of the softcover edition. The printed book is in full color and uses a rich burgundy to highlight text. As you may know, some Kindle models are restricted to shades of grey and sepia. If a book is going to be compatible with as many devices as possible, it needs to specify an alternative color for highlighting on monochromatic devices. Kindle could have handled it badly. They could have shown me a policy that looked like the following: