Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

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AIIM on Air  |  Intelligent Information Management (IIM)

[Podcast] The Art of the Possible

The phrase "the art of the possible" can mean different things to different people. For those of us in the information management business, it has come to mean "achieving what we can (possible), rather than what we want (often impossible)." For me, it's an optimistic view of the future rather than a fearful acknowledgment of our challenges and difficulties. The "art" part is where the magic happens; as we allow ourselves to explore the boundaries of what information technology permits us to achieve and how those capabilities move the needle in terms of transformation, innovation, and organizational performance; indeed pushing back those boundaries with a new, more forward-looking approach.

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Intelligent Information Management (IIM)

Rethinking Acceptable Use Polices

A staple of many Information Technology (IT) policy suites is the Acceptable Use Policy (AUP), intended to govern what people working in the organization can and cannot do with the technology we provide them. IIM professionals and consultants push to have these kinds of policies in place, and countless templates and best practices are available on the Internet to use as a starting point if we don't have one already.  

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Intelligent Information Management (IIM)

Successful Information Management: What's Standing in Your Way?

One would think that the rapid pace of changing technology is the primary struggle for organizations on their journey to transforming into a truly digital organization. However, based on our recent state of the intelligent information management industry research, that is simply not the case. At the top of the list of true obstacles that organizations face is money – "lack of budget and resources" (26%). This is followed by a "lack of a true strategy for managing information assets" (24%), and "an immature culture" (18%). Here's a look at the data from the research:

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Intelligent Information Management (IIM)

Five Steps to Win the Battle Against Information Chaos in 2021

We surveyed members of the AIIM Community as a part of our yearly look at the state of the industry. The numbers are in— 46% of respondents graded their organizations as poor or needs improvement when it comes to dealing with the rising tide of information chaos. Even more alarming, senior executives feel more confident in their efforts than the reality would suggest. Here's a look at how the AIIM Community self-assessed on how well the strategies for business and technology align in their organization. For fun and visual effect, we've created this 2021 Informational Professionals' report card to present the results.

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

The Gulf Between IM and IT

How many times have you left a joint meeting of members of your organization's Information Management (IM) and IT teams thinking that everyone was on the same page, only to find out a few days later that the decisions your colleagues in the "other" unit took away were totally different from what your unit did? It happens more often than we think. And when it does happen, we should consider ourselves lucky if it takes only a few days for the inconsistent understanding to surface. The tough cases are those when the misunderstanding doesn't come to light for weeks or even months.

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CRM  |  Intelligent Information Management (IIM)

Five Tips to Leverage Information for Better Customer Experience

Twenty years ago, the average consumer used two touchpoints when buying an item, and only 7% regularly used more than four. Today consumers use an average of almost six touchpoints, with nearly 50% regularly using more than four. (Marketing Week) And that’s not including the after purchase touchpoints including, invoicing, billing, shipping, service and support, and feedback. With constantly changing customer experience expectations, it is necessary to put customers at the center of a multichannel strategy rather than letting each line of business (LOB) in an organization decide the communication touchpoint and channel. In fact, 86% of buyers are willing to pay more for a great, holistic customer experience, and the more expensive the item, the more they are willing to pay. (PwC) The opposite is also true. In another survey of 15,000 consumers, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 93% would completely abandon a company after two or three negative interactions. (PwC)

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