Information Capture Needs to Evolve to Meet New Information Challenges
John Mancini

By: John Mancini on March 27th, 2019

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Information Capture Needs to Evolve to Meet New Information Challenges

Capture and Imaging  |  Intelligent Information Management (IIM)

For many years, “capture” was somewhat of an afterthought.

...It was something focused primarily on paper documents.

...It was something focused on archiving the document rather than on the extraction of data from the document.

...It was something you did at some point after information entered the organization.

...It was usually done in the context of one particular business process and needed to be customized to that process.

There is now clearly a rising tide of information. On average, organizations expect the volume of information coming into their organizations to grow from X to 4.2X over the next two years. To make the problem even more complex, not only is the volume of information increasing geometrically, but also the speed at which it is coming into the organization, the variety of forms and file types this information takes, and the number of entry points.

It is becoming increasingly difficult for old approaches to information capture to keep up. And, as the business pressure to digitize the business increases, strains emerge. Across every core back-end business process, unstructured and semi-structured information (i.e., content) represents a significant obstacle to full automation.

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Processes that require managing unstructured information

In addition, a tactical, process-specific approach to capture means that when organizations deal with processes that are organization-wide and that cut across departments and other processes (compliance, eDiscovery, and governance are good examples), they struggle. 43% of organizations see the governance automation problem as “impossible” or “very difficult.” Over 50% of organizations see automation of compliance and governance as “highly important” or ”a deal changer.”

Graph: How difficult would it be to automate the processes related to information protection and compliance?Graph: How important would it be to your organization's competitiveness to automate the processes related to information protection and compliance?

As the first generations of scanning and capture solutions are retired, organizations have the ability to adapt their capture strategies to the challenges created by Digital Transformation. Capture must: a) become smarter; and b) move to the point at which information first comes into the organization – intelligent capture.

Intelligent capture provides these key advantages as part of an overall Digital Transformation strategy:

  • Accelerated document processing cycle times.
  • Purifying and standardizing unstructured inputs into a consistent stream.
  • Auditable regulatory compliance.
  • Insights that create opportunities for new services to internal and external customers.
  • Reduced operational expenses.


Free eBook: Intelligent Capture - A Key Element in Your Digital Transformation Strategy

About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.