4 Trends That Will Force You to Rethink Your Processes
John Mancini

By: John Mancini on February 4th, 2015

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4 Trends That Will Force You to Rethink Your Processes

Process Automation  |  Business Process Management (BPM)

There's a lot of factors hitting the information management industry changing how we need to think about our business processes. Customer expectations continue to rise, the volume and variety of information is increasing, and more.

Let's explore these key trends further and uncover why and how they will affect critical business processes. 

  1. The walls that used to exist between your customers and all those messy back-office operations are being torn down by social technologies. Organizations can no longer hide the weakness in their processes. Customers are PART of our businesses now and can voice their displeasure vocally and immediately via social outlets if they confront dated and inefficient legacy systems.

    Get Your Free Guide: How to Unclog Your Business by Automating  Content-Intensive Processes

  2. The next five years will witness a massive reinvention of business processes. If the first wave of automation was all about digitizing existing processes, the next wave will be much more radical and involve the actual reinvention of processes from the ground up. Who has ever thought that an entrenched business like the taxi business could be eclipsed by a newcomer like Uber?

  3. AIIM data indicates that organizations still have a significant gap between what their customers see -- their external-facing systems of engagement -- and how business actually gets done -- their core back-end systems of record. Most organizations just have a thin veneer of engagement, with messy back-end processes that are ripe for disclosure.

  4. Organizations understand that they have to automate, and they need to expose their back-end processes to the light -- 68% of organizations agree that business at the speed of paper will be "unacceptable" in just a few years. Getting there, though, is quite another thing. Our data suggests that most organizations have a long way to go.


Free Guide: How to Unclog Your Business By Automating Content-Intensive Processes

About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.