Since the earliest forays into optical character recognition (OCR) by Ray Kurzweil in the early 1970s, software developers have been on a mission to teach computers how to do the paperwork for us. What if the computer could replace the interminable number of hours needed each day in offices around the globe for humans to read documents, understand the meaning, and extract the right data for the next step in a work process? What if the computer could also do the data entry?
There are still many organizations that could benefit from the adoption of process automation technologies like Business Process Management (BPM), Robotic Process Automation (RPA), and Case Management. In fact, according to AIIM research, the overall adoption of these technologies is around 30-40% of organizations, skewed toward larger organizations with more than 1,000 employees. That leaves roughly 60-70% of organizations that make up potential users. To help these potential users, we surveyed experienced users of BPM, RPA, and/or Case Management technologies for their best advice for getting started.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
The volume, velocity, and variety of information that most organizations need to manage, store, and protect now exceeds their ability to even marginally keep pace manually. This rising tide of information requires thoughtful strategies for automation to leverage its true power. To see what really drives the push to automation, AIIM surveyed over 260+ information professionals (click here to get a Free copy of the report). Here’s a look at why the AIIM Community cares about process automation.
Why Business Automation Matters Business process management is an essential part of a growing business. Without it, organizations could face low customer satisfaction, lack of communication, and a higher chance of error. By letting computers take care of menial, repetitive day-to-day tasks, automation can save businesses money and time. Without the human component in handling data, there is a lower chance of error. And with the reduced hours of labor, employees can concentrate on delivering more important and fulfilling tasks. Workflow efficiency through automation can generate more revenue while decreasing expenditures, giving businesses stability, and saving them money. The most important benefit of business workflow management is the increase in customer satisfaction. The time saved through automation can be invested in improving their experience. Faster task completions, more attentive staff, and greater resources are always appreciated by customers. Higher revenues and faster business growth can be achieved through automation.
Times change. And that's one of the biggest reasons there's now a resurgence in business process management. Globally, firms are reaching a point where they don't feel they can eke out any more efficiencies from their current processes. At the same time, they understand that new entrants are coming into the marketplace with dramatically different business models. In the insurance industry, for example, companies such as Progressive have developed an online Internet service that has had an obvious impact on older insurance companies and their business model. Examples like that exist throughout this industry, and just about every industry throughout the world. New competitors come online and throw a "spanner in the works" to existing business models. Times change, and organizations have to change with them.
As Information Professionals, we’re facing a perfect storm of sorts - as information chaos continues to grow, so does the value of this information. Information is now cascading down on every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship.