Why Should You Care About Paper Reduction and Process Transformation?
John Mancini

By: John Mancini on September 1st, 2015

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Why Should You Care About Paper Reduction and Process Transformation?

Business Process Management (BPM)  |  Paperless Office

For years, AIIM has advocated the reduction of paper in business. Reducing paper is a good way to save office space and improve records retrieval. But, in the past 10 years, the focus has shifted to removing paper from business processes in order to improve productivity, accessibility, and compliance.

But, according to AIIM research, despite the widespread acceptance that reducing and removing paper is a best practice, there is a huge difference between the best performers and the laggards.

Piles of paper contrast with clear desks, postbags, and delivery vans contrast with mobile capture, warehouses full of boxes contrast with electronic archives, and forms-based processes contrast with automated workflows.

Why should you care about paper reduction and process transformation? Here's what our research is telling us:

  • The speed of business is accelerating -> 68% of respondents agree that business-at-the-speed-of-paper will be “unacceptable in just a few years’ time.”
  • Paper is visible as a problem -> 46% consider that the biggest single productivity improvement for most of their business processes is to remove the paper.
  • Management still not focused on the problem -> Lack of management initiatives and the (perceived) need for physical signatures are given as the top reasons why there is still so much paper in business processes. Paper flowing through processes is decreasing for 46% of organizations, increasing for 25%.


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About John Mancini

John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.