Capture Is More Than Just Scanning Documents into an Archive
Organizations have been scanning paper into digital archives for a long time. The struggle to get rid of paper is not a new one. What's new is that "capture" can be so much more than just scanning paper - businesses can leverage this captured information and act on this knowledge.
The focus of information capture is shifting from something that is often done after the fact (often for archiving purposes) to something that is done much closer to the point of information creation (largely for information entering from outside the organization) – as part of the launch of a business process.
Below, we've compiled the statistics from AIIM's independent research study on capture and scanning that best illustrate this shift in focus.
- Unless checked, documents have an inherent tendency to reproduce -> On average, 35% of scanned documents are 100% born digital, i.e., unchanged from printer to scanner. 16% of scanned documents are photocopied before scanning, and 65% are not destroyed after scanning.
- The number and form of inputs that must be managed is accelerating -> While 47% have automated management of inbound invoices and web forms, only 34% automate email routing. Only 29% automate the handling of forms on paper.
- Capturing and managing these inputs is a key problem for most organizations -> For 67% of respondents, half or more of their main LOB processes involve connecting multi-channel inbound content to one managed process. One third considers this to be their biggest single problem in managing cases.
About John Mancini
John Mancini is the President of Content Results, LLC and the Past President of AIIM. He is a well-known author, speaker, and advisor on information management, digital transformation and intelligent automation. John is a frequent keynote speaker and author of more than 30 eBooks on a variety of topics. He can be found on Twitter, LinkedIn and Facebook as jmancini77. Recent keynote topics include: The Stairway to Digital Transformation Navigating Disruptive Waters — 4 Things You Need to Know to Build Your Digital Transformation Strategy Getting Ahead of the Digital Transformation Curve Viewing Information Management Through a New Lens Digital Disruption: 6 Strategies to Avoid Being “Blockbustered” Specialties: Keynote speaker and writer on AI, RPA, intelligent Information Management, Intelligent Automation and Digital Transformation. Consensus-building with Boards to create strategic focus, action, and accountability. Extensive public speaking and public relations work Conversant and experienced in major technology issues and trends. Expert on inbound and content marketing, particularly in an association environment and on the Hubspot platform. John is a Phi Beta Kappa graduate of the College of William and Mary, and holds an M.A. in Public Policy from the Woodrow Wilson School at Princeton University.