The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
I was inspired to write this post after listening to an episode of “This Week in Windows” on Leo Laporte’s TWIT.TV podcast network. Leo and one of his co-hosts got into an interesting discussion on the use of Generative AI like ChatGTP with respect to search on the internet. Leo seemed to be making the same mistake many do, and confusing the concepts of using a search engine to answer a query by finding sources of information, and asking a Generative AI system based on a Large Language Model (LLM) to answer a question. The two things are similar but not the same, and what was being discussed was actually adding ChatGTP to Bing, bringing two technologies together to search for information.
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Recently, I was lucky enough to be part of a networking group that got to see a real world demo of Chat GPT in a highly practical use case. The use case was focused on internal search within an organization and utilized the strengths of Chat GPT as a Large Language Model (LLM). The organization demonstrating the use case explained they used a conversational use interface (UI) that focused on user experience and making it easier for the user to find the information they were looking for without having specific domain knowledge or expertise in "prompt engineering." The demo sparked great conversations about what various organizations are doing with pre-trained Large Language Model tools like those provided by Open AI and Microsoft.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
