The AIIM Blog

Join AIIM in conversations about ECM, InfoChaos, SharePoint and all things content.

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Project Planning  |  project management

Top 5 Tips for Interviewing Project Managers

Skilled project managers are the glue that keeps your team together. Without the shrewd judgment of an experienced project leader, your team is doomed to wander aimlessly from objective to objective with lowering morale, rising costs, and mounting hurdles.

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digital transformation,

The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge

Following on from our previous article where we identified how digital disruption is breeding new roles in the project and business landscape. We are now going to focus on the hands-on Digital Project Sponsor.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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automation  |  digital processes  |  document management  |  human resources  |  intelligent information management

An IQ Test for Your Processes

Are your Human Resources processes intelligent? Before you try and answer that, let me explain more about what I mean.

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digitization  |  ecm  |  intelligent information management

What’s Your New Year’s Resolution?

A new year gives us the chance to reflect on all we've accomplished and set our sights on new challenges to conquer. If you haven't embarked on your Digital Transformation journey, this is the perfect time to begin.

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digital transformation,  |  information security  |  legal  |  paperless  |  podcast  |  privacy

[Podcast] Up Against 70,000 Boxes of Paper - One Law Firm’s Paper-Free Journey

No, you read that title right – seventy THOUSAND boxes of paper in the highly restrictive environment of legal services. That’s what Susan Gleason, Manager of Records and Information Governance at Shipman & Goodwin and her team were up against.

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digitization  |  ecm  |  erm  |  microsoft  |  office365  |  sharepoint

Office 365 and SharePoint Training Giveaway

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digital disruption  |  information security  |  podcast  |  privacy

[Podcast] Who is AIIM? Meet the People that Make up the AIIM Community

Who is AIIM? Well, that's a challenging question considering AIIM is an organization... But, when we take a step back, it's easier to see that AIIM does have a persona. It's you, me, and the other 155,000 global information professionals worldwide that make up the AIIM Community. So to be able to answer a question like "Who is AIIM?", we had to go straight to the source!

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digitization  |  ecm  |  erm  |  microsoft  |  office365  |  sharepoint

Are You Making the Most of Office 365?

A study (conducted by Hyperfish, Sharegate, and Nintex) found that 50% of organizations still use manual processes to enforce SharePoint governance. It doesn't have to be this way! New Office 365 capabilities allow you to automate important governance activities and core business processes.

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digitization  |  erm  |  records management

Are You Blocking Your Path to Digital Transformation?

There is nothing that brings a Digital Transformation journey to a halt more than a records management program that's stuck in the past. A modern enterprise needs records management practices that move the business forward, not hold it back.

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AI  |  Artificial Intelligence  |  automation  |  document  |  document management

A Brief History of Artificial Intelligence

Artificial Intelligence (AI) is obviously all the rage. Consider the search traffic on “Artificial Intelligence” since early 2016. As a result, just about every technology product in the world now seems to have the artificial intelligence “label” attached to it.

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Artificial Intelligence  |  digital transformation,  |  machine learning  |  training

The Emergence of the Elusive Digital Unicorn — How Digital Disruption is breeding new roles within the project and business landscape, are you ready for it?

Disruptive Technologies are changing existing landscapes Technology has had a profound impact on the business world. Simply walk into any business, no matter the size, and you will see the prolific adoption of technology. Digital project boards, virtual teams scattered across the globe; are all indicators of business reliance on this “fourth industrial revolution.” From industry data and anecdotal evidence, this tech utilization is on an exponential increase.

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social  |  social content  |  social meda

8 Proven Social Media Tips for Startups

Social media marketing is a great way to help launch your startup. It’s cheap and effective -- if you have a strategy. Where do you start? How do you attract customers through platforms like Twitter and Instagram? This guide will help you answer these questions and more. Here are 8 essential tips to help your social media marketing efforts:

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automation  |  digital transformation,

3 Amazing Automation Tools for Startups

Life for the owner of a startup can be stressful and filled with rapid-fire choices that can hobble progress and add an undue burden. Luckily for startup owners everywhere automation has become a ubiquitous technology and is innovating in the business sector every day.

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certified information professional  |  information professionals

A Guide to Professional Development for the Information Professional

  Once you stop learning, you start dying. -- Albert Einstein By now, you’ve probably heard all the statistics on how much information we create, how much faster we create it, and how much harder it is to manage. While these statistics are all true, there’s an opportunity for information professionals in all this chaos. Organizations desperately need someone to help them clean up their digital landfills. But where do you begin?

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digital disruption  |  office365  |  podcast  |  sharepoint  |  training

[Podcast] The Intelligent Approach to SharePoint and Office 365

How do you make SharePoint and Office 365 deliver value as an intelligent information management platform? That's what we sought to find out when we first contacted SharePoint expert, Rob Bogue. Rob basically eats, breathes, and sleeps SharePoint, so we knew he'd be the perfect one to work with.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

Strengthening Privacy Rights with Privacy Enhancing Technologies

  More rigorous privacy regulations such as the EU GDPR and a number of US privacy initiatives such as the recently ratified California Consumer Privacy Act impose higher standards on data controllers and processors to safeguard privacy rights – including data subject consent management, accommodating data subject requests, data portability and more onerous data controller and processor accountability standards.

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Rich Lauwers and Ryan Bazler

Our third and final installment of our virtual event sneak peak is here. We are so close to unveiling “Going Digital: Strategies for Digitalizing the Enterprise”! Take a look at what you can look forward to:

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Wesley Dopkins, Charles Andrews, and Lew Jacobs

This is the next installment of our sneak peak posts in anticipation for our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”. Here’s what our speakers had to say:

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Peggy Winton and John Daly

We’re less than a week away from our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”! In anticipation of the big day, we reached out to our speakers and asked them to share a preview of their talk. Throughout the week we’ll offer a glimpse of what they had to say.

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Robotic Process Automation Training Giveaway

We're getting close to our November Virtual Event and we have an exciting announcement! As a "Thank You", we're going to be giving away two Emerging Technologies training courses on Robotic Process Automation (RPA). That's $220 worth of AIIM training for free!

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audit  |  document management

6 Ways Document Management Software Can Make Your Next Audit a Breeze

No matter what industry you are in, audits are stressful. Many of your company’s processes and documents must be analyzed to make sure you are compliant and up to standard. That means the auditor is going to need to see a lot of paperwork. If you currently use filing cabinets, inboxes, and hard drives to store your documents, then an audit is likely your worst nightmare. Luckily, there is a better way. With a document control software, you no longer have to stress when it’s time for an audit. All your information can be stored within one comprehensive system that allows your data to be tracked, stored, indexed, and searched. Here is a look at six ways a document management system can help your company get organized and ready for your next audit:

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automation  |  compliance  |  governance  |  records management

Governance and Compliance Processes Ripe for AI Automation

In The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve and in GDPR after the Deadline: Progress, But a Long Way to Go, AIIM began an examination of one of the four key IIM practice areas — Automating Compliance and Governance.

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certification  |  certified information professional  |  certified information professionals  |  digital disruption  |  information certification  |  podcast

[Podcast] How to Prepare for the CIP Exam

Test...Quiz...Exam...How do these words make you feel? For many, the mere mention of them is enough to conjure up feelings of anxiety, stress and pressure. You don't often hear people say, "I LOVE taking tests." At AIIM, we know tests can be downright scary. But, we also know the power of preparation and understanding. A lot of times fear comes from the unknown - in the case of a test, not knowing what to expect, not knowing if you're prepared, and just overall fear of failure from not knowing enough.

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virtual reality

5 Helpful Tools for Virtual Reality Game Developers

For decades, VR has been a dream for video gamers. Despite infamous disappointments like Nintendo’s Virtual Boy, the goal of creating fully-realized VR experiences for immersive gameplay has remained. After countless iterations of vaporware, VR is finally becoming a reality. VR is far from perfect, but hardware like PSVR, Oculus Rift, and the HTC Vive have made it far more appealing for developers and consumers alike. Investing in VR no longer requires thousands of dollars and state-of-the-art machinery. Free software and affordable VR headsets present an opportunity for relatively low-cost investment for new developers. Here are 5 tools to jumpstart your VR project:

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Project Planning  |  agile  |  project management

Top 4 Project Management Tools

A great project development team can only be great with the right tools. Through the numerous project management methodologies and top-down inferences, there is one constant; management tools. Even the best managers can’t work efficiently without them. They range from the micro to the macro and cover all of the aspects of a project’s lifecycle. They create an atmosphere of greater cooperation and productivity. This makes them even more valuable to the heads. All leaders want effective teams and all effective teams use project management tools. In this article, we are going to cover some of the very best tools on the market today.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification

CIP Spotlight: Devon McCollum is Serious About the Information Industry

Why choose certification? For me, it's about proof (to myself and to employers) of my expertise. The Certified Information Professional (CIP) started with a group of industry experts and focus groups that worked together to define the body of knowledge necessary for information professionals to be successful in the digital economy. From there, AIIM worked to build a certification exam based upon this body of knowledge - and the CIP was born. Fast forward to present day and the list of CIPs is growing daily and from all over the globe. I had a chance to sit down with one of our CIPs, Devon McCollum, Corporate Records and Information Manager for Members 1st Federal Credit Union. I wanted to pick his brain to see what advice and tips he had for others considering certification.

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digital transformation,  |  e-signatures  |  electronic signatures

Identifying E-signature Requirements to Accelerate Digital Adoption and Meet Global Compliance

Eighteen years after US ESIGN Act and 21 years after the world’s first laws on electronic signatures went into force in Germany and Singapore the benefits of e-signatures are widely understood and many organizations rolled out e-signature to some extent. However, users are reporting mixed experience with some of these solutions: some are not providing a compelling user experience; some have not been designed to support omni-channel strategies; some have found a lack in workflow orchestration, deployment options, or integration capabilities; and some have found that the solutions were not designed to meet global compliance requirements. Today, many e-signature implementations are in a silo stage. In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance. Some key take ways:

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Legacy  |  digital transformation,  |  digitization  |  modern ecm

Having Trouble Finding the Right Information Quickly?

Finding the right information quickly is an imperative function for all organizations, yet 75% of AIIM respondents said this is a challenge for them at work. One main cause is the overwhelming amount of costly legacy information systems and technologies that are difficult to modernize or connect to one another to make useful. Sound familiar?

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Legacy  |  digital transformation,  |  digitization  |  machine learning  |  modern ecm  |  records management

Are You Bottlenecking Your Digital Transformation?

Are you planning to modernize your information management strategy with machine learning? You're not alone. According to AIIM research, 51% of organizations plan to spend “more” or “a lot more” in the next 18-24 months on their efforts to leverage analytics and machine learning. This task can be frustrating to tackle, and for this, we have a solution for you.

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Artificial Intelligence  |  branding  |  digital transformation,  |  virtual reality

VR Business Applications: Branding with VR

Virtual reality has a truly astounding trajectory. The VR hardware and software market has already tripled in size in only two years. In a few short years, Statista predicts that the market size for virtual reality software and hardware will expand to over $40 billion. Only a decade ago, virtual reality seemed like a distant dream. Now it seems that VR is more than an outlet for escapism, entertainment, and media. It seems VR is poised to disrupt all sorts of business practices and even entire industries. For instance, healthcare, education, and journalism are experimenting with VR and related technologies.

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Project Planning  |  agile  |  project management

5 Project Management Mistakes Agile Organizations Must Avoid

Agile companies are ambitious. Agile teams seek to reach new heights by employing an iterative approach. While agile project management is an extremely popular project management framework, it’s not wholly understood. More importantly, misusing the methodology can spell disasters for teams. Agile organizations have to be careful especially when hiring promising project managers to lead a new team. Here are 5 project management mistakes agile organizations should avoid at all costs:

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Artificial Intelligence  |  digital disruption  |  digital transformation,  |  machine learning  |  podcast

[Podcast] Artificial Intelligence Training for Information Professionals

For me, "Artificial Intelligence" used to conjure up images of the latest Sci-Fi movie or things like the talking car KITT from the 80's TV show Knight Rider. It wasn't until fairly recently that I began to see this shift from Sci-Fi movie topic to business value.

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Artificial Intelligence  |  automation  |  data  |  digital transformation,  |  machine learning

Can Machine Learning Defeat the Venerable Structured Template?

The venerable template allows structured form data to be accurately extracted. In the document capture industry, the concept of templates where you specify the location of each data element is a tried-and-true strategy for structured forms. If the form is standardized, giving the software the precise place to look for data will almost always result in better performance over alternatives such as rules-based approaches using keywords or patterns. Even with unstructured data such as on invoices, we find that many organizations have opted for a template approach after finding that more flexible, rules-based approaches fall short. The result is a tremendous amount of upfront effort and a lot of maintenance.

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Artificial Intelligence  |  automation  |  data  |  digital transformation,

Document Automation: Having Your Cake…

Having your cake and eating it, too, is a proverb that’s almost 500 years old, which means you cannot have two incompatible things at the same time. So many examples of situations exist where you face two mutually exclusive options. Let’s take document capture. Document capture software is designed to automate document-oriented tasks such as sorting or extracting key data. In order to achieve that automation, you must spend time to configure the software to identify documents and reliably locate and extract that data with a high enough degree of accuracy that your staff need only be involved in verifying a small percentage of it.

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Legacy  |  digital transformation,  |  digitization  |  modern ecm  |  records management

We Want to Help You Increase Your ROI

The rapid increase of "Big Content" in the digital age has culminated an array of costly legacy information systems and technologies that store and manage content but with no way to modernize or connect to each other. This begs the question: How do you strategically modernize to move forward and also work – efficiently – in your multiple systems? How do you realize your ROI?

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big data  |  data  |  digital transformation,  |  information professional

Four Ways the Data Scientist Has Evolved to the 21st Century

In 1989, I took my first decision sciences course, and started coding in SAS at the age of 20. I greatly enjoyed pulling discoveries buried within mounds of data, although and even small datasets had many discoveries back then. At the root of every model I’ve built, even the simplest, was a solid understanding and foundational rigor of statistical theory. When computing simple statistics or developing descriptive models, I thought through the math behind the model and how this would impact the formation, application, and interpretation. It was about 30 years ago when I started my decision sciences journey, and I’m still applying techniques and building models to empirically solve problems, answer questions, overcome challenges that improve, reduce error, or otherwise benefit a situation. Over the past three decades, I’ve noticed trends and shifts, an evolution of sorts, in the foundational underpinnings of development and application within this interesting profession. I’ve come to the following conclusions that illustrate the evolution of the data science function over the past few decades:

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big data  |  digital transformation,  |  digitization  |  office365  |  records management

Don’t Let Data Overwhelm You

Are you finding yourself overwhelmed by the amount of data you have to manage? While it's great to stay up with the latest technology, digital transformation can sometimes leave people feeling like there was a document "explosion" in their department. Not to worry, we're here to help.

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How to Preserve Your Old Documents While Growing Digitally

Taking care of your old documents is a complicated process. On one hand, you need to keep them stored away so that they don’t obstruct your daily work and clutter up the workspace. On the other, however, when you do need the documents, you need to be able to locate them quickly and not waste hours trying to figure out where they might have ended up. Even if you have a storage facility for keeping all of your documents, at least part of them will get misplaced or lost sooner or later, which can have negative consequences on your business. And today, when many of the newer documents are already stored digitally, how can you still find a reliable way to handle old paper records that are still relevant to your business? Well, there are a few steps you can take to help make the process easier.

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agile  |  business agility  |  digital transformation,

Agile Guide: Making Development Cycles More Effective

Software development is a process fraught with pitfalls. If you aren’t careful about managing a development team, even a highly-skilled team, it’s easy for your product to become vaporware. In order to ensure your project stays within budget, you’ll need to understand what factors lead to an efficient development team. Software development is a combination of science, art, and business. You’ll need to gather data and apply that data to your efforts, but you’ll also need to rely on intuition, experience, and collaboration.

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digital disruption  |  digital transformation,  |  podcast

AIIM on Air Named a Top Enterprise Content Management Podcast

We were so excited to learn that AIIM's podcast - AIIM on Air - has been named one of the Top 5 Enterprise Content Management Podcasts of 2017 by Solutions Review. We're happy, we're proud, but most importantly -  we're thankful. We recognize that we couldn't reach this kind of success without people like you, our dedicated listeners. Since launching the podcast, we've had over 400,000 downloads and have been averaging close to 10,000 downloads per month! So, in celebration of this achievement, we wanted to share our top 3 most downloaded episodes of 2018.

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Legacy  |  digital transformation,  |  technology

How to Budget For Your Company’s Technical Debt

While “technical debt” is a term that’s frequently used by technologists, the implication and understanding of it tends to be opaque to the business until it’s too late - just look at how Nokia lost the mobile market that it helped create. The business and finance side of Nokia had the usual tools for assessing financial risks - but why do we not have an equivalent tool for the operational or existential risks when the debts come from the more intangible investment in technology?

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capture  |  digital transformation,  |  digitization  |  information capture

Take the First Step to Digital Transformation

With a little more than 3 months left of 2018, many businesses are focusing on what goals they want to achieve in the New Year. While some have talked of digital transformation, there are still an alarming number of workplaces that have yet to fully embrace digitizing paper documents and processing digital documents.

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employee engagement  |  hiring  |  human resources

5 Interview Tips for Hiring Remote Project Managers

Remote work is exploding in popularity. Over a few short years, the percentage of remote workers has skyrocketed. Experienced professionals have flocked to remote work because of its promise of flexibility, freedom, and fulfillment. Employers are seeing the benefit of telecommuting as well. Increased productivity and reduced costs being compelling reasons to consider the new-fangled mode of work. Remote project managers can be trickier to hire than other remote professionals, however. Here are 5 essential interview tips for hiring remote project managers for your company:

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Blog Feature

automation

Are We Prepared for the Rise of Automation?

We are barreling toward a future of automation. A great proportion of the six million US manufacturing jobs that have disappeared over the last few decades were lost as a direct result of automation’s slow absorption of physical labor and factory work. Now the pace is quickening. Because of the rapid development of artificial intelligence, the reach of automation is expanding, too.

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Artificial Intelligence  |  digital disruption  |  digital transformation,  |  machine learning  |  podcast

[Podcast] Behind the Scenes at AIIM's Leadership Council Summit

For over 10 years now, AIIM's Leadership Council (LC) summit series has been the go-to event where the forward-thinking professionals in information management gather to delve into matters impacting the future of the industry. These member-only events offer a collaborative space for the dynamic conversations that help shape the role of the information management industry in a new era of business. In June of 2018, summit meetings were held in in Baltimore and London to discuss Surviving Digital Disruption: Finding Opportunity in the Drive for Platform Dominance. The discussion from those events was developed into a report: Surviving Digital Disruption (available for download).

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

GDPR and The Data Governance Imperative

  This is the 12th post in a series on privacy by Andrew Pery. You might also be interested in:

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Compliance and records management  |  content management  |  metadata  |  records management

Revenge of the Metadata Nerds

We once had an IT person who worked for us who took a page out of the old Saturday Night Live routine, Nick Burns -- Your Company’s Computer Guy, who guarantees to “fix your computer and then make fun of you.”  

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intelligent information management  |  podcast

[Podcast] Exploring Intelligent Information Management

Intelligent Information Management (IIM)...It sounds great, but what the heck do those 3 words really mean? Here at AIIM, you've probably heard us use IIM to describe the core set of capabilities that are necessary for organizations to digitally transform. In fact, we believe so whole-heartedly that it's the future of Information Management that we actually changed our name to the Association of Intelligent Information Management and even wrote the book on it. But, what does IIM mean from a user's perspective? What's changing in the industry that's driving IIM? That's what host Kevin Craine aimed to find out on this episode of AIIM on Air. Follow along as Kevin speaks with new AIIM member and Solution Manager at Consolis Sten Söderberg about the evolution of IIM and the upcoming challenges. With over 30 years in the industry, Sten offers a user's view of where the industry has come and where it's headed. Then, Kevin chats with Craig Hatfield, Lead Developer - OnBase / ECM at Sherwin-Williams Paints about his real world experience implementing systems and workflow that bring about more intelligent information management.

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digital transformation,  |  digitization  |  intelligent capture  |  parascript

Digital Darwinism – Three Transformational Tactics to Consider

Digital transformation can mean different things to different organizations. For some, it might mean simply getting rid of paper. But in these competitive times organizations need to look further.

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gdpr  |  information security  |  intelligent information management  |  podcast  |  privacy

[Podcast] A User's View of GDPR

It's hard to believe it has been just about 3 months since the General Data Protection Regulation (GDPR) went into effect on May 25th, 2018. This new regulation was designed to strengthen and unify data protection for individuals within the European Union (EU) and came with a strict set of compliance protocols. And, because GDPR also applies to the export of personal data outside the EU, it's applicable to any entity that uses or exchanges this data - so, there are a lot of us all around the world feeling the pressure of GDPR. To help organizations prepare, there's no shortage of valuable GDPR resources available all over the internet. But, what about advice from the users working in the trenches? What advice do they have? That's exactly what we aimed to find out with this episode of AIIM on Air. Join your host Kevin Craine as he sits down with Elisabeth Belisle, Digital Transformation Consultant at Restore PLC, and Ed Steenhoek, Solution Principal and Product Manager at Informed Consulting to chat about the biggest difficulties being experienced right now by organizations working to be compliant with the GDPR and steps organizations should take to assess their state of compliance.

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automation  |  compliance  |  information governance  |  information security

Preview - 5 Things You Need to Know About Information Overload and Automating Governance

As a preview to our upcoming multi-client market research report on the emerging intersection between information governance & security and analytics & machine learning, we asked 50 senior executives and decision-makers for their perspectives on five of the questions we’ll be asking in our research (just a snapshot of the 20+ questions we’ll be asking in the actual survey).

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gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 3 of 3 — How do IIM technologies fit into the GDPR puzzle?

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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WIIM  |  intelligent information management  |  podcast  |  women in information management

[Podcast] Supporting Women in Information Management

Consider the following stats about women in the workplace: When women are in senior executive positions, companies achieve 70% stronger stock price growth. Companies with the highest gender diversity see a 10% greater return on equity and 48% higher operating result. Having at least 1 woman on a board decreases bankruptcy by 20%. Gender diversity is so important in business, especially in fields such as IT that tend to be historically male-dominant. That's why AIIM is so proud of its Women In Information Management (WIIM) community. Since its inception at The AIIM Conference in 2017, the WIIM program's purpose has been to advance women in information management by providing an online community to foster leadership, mentoring, advocacy, networking, industry education, and professional development. But, don't just take my word for it. On this podcast episode, your host Kevin Craine chats with two WIIM members, Connie Prendergast and Amy Harrelson about the online community, why it's important, and how to get involved.

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gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 2 of 3 — Where are organizations in their GDPR journey and how much did they spend to get there?

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 3 of 3 — How can you not just improve processes, but totally rethink them?

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 2 of 3 — There is still a lot of work to do with basic process improvement

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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Blog Feature

gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 1 of 3 — The emerging challenges tied to information privacy and security

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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Blog Feature

electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

GDPR Compliance Obligations: The relationship between Data Controllers and Third-Party Processors

This is the 11th post in a series on privacy by Andrew Pery. You might also be interested in:

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business intelligence  |  enterprise content management  |  intelligent capture  |  intelligent information management  |  opentext

Enterprise World recap -- The Intelligent and Connected Enterprise

 

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bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 1 of 3 — True Transformation is more than Digitization

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification

CIP Exam Now Available in Online Proctored Format

I am pleased to announce that we have introduced another exam option for CIP candidates. To recap, there are now three ways you can take the CIP exam: At any Kryterion exam center world-wide. At an AIIM-taught CIP prep course. Online proctored via Kryterion. Online proctoring has been available for years, but has sometimes suffered from confusion with online certificate programs and the perception that "it's just an online exam." I've shared that sentiment myself; at the same time, I completed about 35% of my bachelor's degree online in 2001, and in 2018 there are any number of programs including master's degree programs that are 100% online.

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AIIM18  |  AIIM19  |  aiim conference  |  conference  |  intelligent information management  |  podcast

[Podcast] What to Expect at The AIIM Conference

Last week, we opened up registration for The AIIM Conference 2019 - our annual conference that brings together over 600 information professionals from around the world for 3 days of learning, networking, and fun. If you've never been to one of our conferences or haven't been in a few years, you may be wondering what to expect. Sure, we could try and write up something up and do our best to describe it, but we have a better idea - hear it directly from last year's attendees, keynote speakers, and sponsors. On this podcast episode, your host Kevin Craine gets the scoop on The AIIM Conference. Hear from AIIM18 keynote speaker Mike Walsh, Records and Information Manager for the Federal Home Loan Bank of Chicago Kathy Malloy, Torey Hunt from Adlib Software, and Paula and Tony from ABBYY.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification  |  intelligent information management  |  podcast

[Podcast] What can certification do for my career? A Look at the CIP Program

Digital disruption calls for digital leaders with the skills and experience to optimize information assets and transform business. The AIIM Certified Information Professional (CIP) designation has come to represent a badge of competency and knowledge for those entrusted with the task of building an information strategy. But, what do our CIPs say about the certification? How has it helped their work and impacted their career? On this podcast episode, Kevin sits down with three Certified Information Professionals to talk about about the certification, the benefits, the process, and their advice for those considering the CIP.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

The Re-Permissioning Dilemma Under GDPR

Now that the EU General Data Protection Regulation (GDPR) is in force organizations are ramping up their efforts to re-fresh data subject consent obtained prior to GDPR and under the EU Data Protection Directive 95/46/EC by virtue of which opt-out, or implied consent was permissible. 

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AI  |  Artificial Intelligence  |  automation  |  employee engagement

Artificial Intelligence Could Vastly Improve Our Work Lives

Artificial intelligence has the ability to change our lives for the better. Increasingly, businesses are looking to automation to complete tasks in a more cost effective and efficient manner. Unfortunately, automation may lead to job loss. In fact, the finance, manufacturing, and service industries have already cut jobs due to automation.

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employee engagement  |  information security  |  security

Protecting Sensitive Company Data: How to Educate Employees

The threat of a hack is greater than it ever has been before with technology now reaching all parts of the world and granting access to the internet uniformly. The effects of such hacks has been seen in the news lately as well as major corporations like Sony, Yahoo and Equifax experience the terrible consequences of cyber breaches.

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Artificial Intelligence  |  automation  |  information security  |  security

[Guest Post] Infosecurity: 3 Industry Trends to Follow

In light of recent events, we can all agree that information security has been criminally overlooked on some major fronts across most industries. Absolutely mind-boggling attacks on major corporations like Sony, Yahoo and Equifax have consecrated InfoSec in the most frightening way possible. It is entirely possible that InfoSec had been given the resources it needed in those conditional circumstances but, given the unmitigated damage and lack of response, it is beyond fair to say that InfoSec may not have been a high priority. The benefit, if any, of these attacks is that they cemented the need for InfoSec in all businesses of all sizes.

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cloud  |  cloud computing  |  cloud content management  |  training

Seeing Through the Haze to Leverage the Power of the Cloud

If we were to believe everything we hear in the press, then all computing and data storage is moving to the cloud — and quickly! The reality, though, is more nuanced. Firstly, there is no singular cloud; instead, there are hundreds of clouds to choose from. Secondly, not everything is moving to the cloud, and even the stuff that is, is moving slowly. The world of Information Management has been somewhat slow and reluctant to move to the cloud, and often with good reason.

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automation  |  bpm  |  business process management  |  process automation  |  robotic process automation  |  rpa  |  training

RPA - Is it the Answer to Our Dreams of Easier Business Automation?

I’ve been involved in some way or another in the world of business process automation (BPM) for over twenty years. I was the author of AIIM’s first BPM training course back in 2006. I’m a big fan of the idea of reengineering business processes, but there is no getting away from the fact that BPM projects are complex and scary – they require buy-in from the top (which is always difficult) and are seldom inexpensive undertakings.

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blockchain  |  training

Blockchain Unchained - Discovering its Potential in Information Management

Blockchain is the hot topic of the IT industry – the explosive and rapid growth of BitCoin has taken the obscure technology of distributed ledgers into mainstream consciousness. But the question we want to ask is “Does Blockchain have a role to play in Information Management? Does it have a role beyond cryptocurrencies?”

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digital transformation,  |  information capture  |  intelligent capture  |  parascript

Digital Leaders Tackle Information Chaos at its Origins

In a recent AIIM Industry Watch survey -- State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve -- I asked this question -- “Agree or Disagree: Digitizing and standardizing business inputs is one of the key bottlenecks for Digital Transformation.” The results are clear: Information chaos needs to be tackled at its origins.

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Artificial Intelligence  |  machine learning  |  training

Clearing the Complication - Making Machine Learning and Artificial Intelligence Accessible and Useful

These days it feels almost impossible to have a conversation with anyone involved in the world of Information Management without bringing up machine learning and artificial intelligence. Everyone is talking about it, everyone has an opinion, everyone claims to be doing it — or at least thinking about doing it. AI is part of the popular zeitgeist, entering our lives in the form of autonomous vehicles on our roads, Alexa in our homes, and a burgeoning AI arms race between rival world powers. Yet despite all the talk, no one really seems to agree on what its real impact will be. In fact, everyone seems to have a different definition for what ‘it’ even is. There are those telling us it’s nothing new and its potential is over-hyped, while others tell us that AI and Machine Learning will make us all redundant.

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accounting  |  accounts payable  |  digital transformation,  |  finance  |  financial process  |  intelligent information management  |  workflow

Is Automation Obtainable? It is in your Accounts Payable Department

AP Automation is an obtainable goal in this century, in this decade, in this year! How, you may ask? If you can relate to this stat from recent AIIM research where 52% of respondents say their invoice processes take at least three days – some up to as many as 25 days – when using manual solutions for invoice data entry, validation, and approval using paper, you are a prime candidate. So where to start?

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content mangement  |  information chaos  |  intelligent information management

Digital Transformation Threatened by a Rising Tide of Information Chaos

This is the third article in a series; the other two are: Surviving Disruption -- Strategies for the Era of AI and Machine Learning Looking at Information Management Through a Different Lens Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion. AIIM believes that information is the currency that fuels an organization. As such, it is an organization’s most important asset. But at the very time that information assets are increasingly important, our ability to manage them is eroding due to the exploding volumes, variety, complexity, and velocity of information coming into our organizations. Addressing “Big Content” and the rising tides of information chaos is a prerequisite to solving the Digital Transformation puzzle.

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content mangement  |  intelligent information management

Looking at Information Management Through a Different Lens

Organizations need to think about how the advent of the third wave of exponential change – the drive to Artificial Intelligence and Machine Learning - will require them to look at the future through a different set of lenses.  I’d like to offer three of these “lenses” – I’m sure there are more – but I think these three are ones that those in this community are uniquely prepared to tackle.

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Artificial Intelligence  |  content mangement  |  intelligent information management  |  machine learning

Surviving Disruption -- Strategies for the Era of AI and Machine Learning

Truly disruptive moments occur only once in a generation. They occur when the cumulative inertia of technology innovation combines to disrupt business models. And the heart of disruption is ultimately when radical technology changes are standardized and then incorporated into new business models.

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Artificial Intelligence  |  automation

Guest Post--Will Automation Make Us More Human Centric?

Automation in the workplace is already well underway. The McKinsey Global Institute estimates that up to 50% of workplace tasks could be fully automated by 2055, if not before. For employees, this can be a daunting concept, as increased automation in professional settings could lead to job loss on a mass scale.

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employee engagement

Guest Post -- Perspectives on Automation and Employment

Automation will have a global impact like nothing else we have ever seen. This is not to say that it is altogether a new idea. Decades ago, science minded dreamers from around the globe would paint philosophical dreamscapes that relayed a world built on the backs of human ingenuity.

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digital transformation,  |  intelligent information management  |  workflow

Identifying the Root Causes to the Delays and Exceptions In Your Processes

When you’re working to document your processes, an initial goal is to map the workflow of the typical, standard task, getting the most common branches outlined. This will comprise of the steps you know well, the steps that already run fairly smoothly. Yes, this will not cover every scenario, but that’s ok at this stage.

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digital transformation,  |  intelligent information management  |  workflow

Steps to Mapping, Testing, and Implementing a Process

This is an overview of what is involved when it comes to documenting how to automate your processes. Of course, the devil’s in the details, and certainly, this is not the only way, but after listening to and learning from hundreds of our industry’s best consultants and analysts (the benefit of producing so many webinars – I listen to them all), I think this is one approach for you to consider.

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gdpr  |  information security  |  security

Lions and Tigers and Facebook – Oh My!

Yep, that is what I am hearing these days, reminiscent of the scene from the Wizard of Oz when they are entering the forest, knowing that there are animals and possible danger hiding in the shadows. Yet they choose to enter anyway. Now we have Facebook, and news that information was collected and used by Cambridge Analytica. So how does this happen? Have you ever agreed to play a game, use and app, or participate in any other social media activity where you are asked to allow the app to access your Facebook information and contacts? Hmmm, could that be a way they collect some of your data? Do you share information, videos, and messages with friends who then share them with others who share them with others, and so on? Could that be a way your data is being collected? Is it possible that like the characters from Oz, we are all willing participants in allowing our data to be shared with others, and then surprised when it shows up somewhere outside of Kansas unexpected, or is potentially part of a major data breach that has suddenly been exposed?

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IBM  |  content management  |  information chaos  |  information governance

What's in an Event Name? -- Reflections on Think2018

I was invited to attend the IBM Think 2018 event last week in Las Vegas. There were so many interesting aspects of the event, but most notable to me as someone who has attended multiple versions of this event over the years under multiple names (multiple event names, not my aliases) were: 1) the sheer scale of the event; and 2) the convergence of content and data.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

Guest Post - Data Privacy and Open Data: Secondary Uses under GDPR

This is the ninth post in a series on privacy by Andrew Pery. You might also be interested in: Three Critical Steps for GDPR Compliance Mitigate Data Privacy and Security Risks with Machine Learning The Privacy and Security Dichotomy GDPR and Cross Border Data Flows between the EU and the US: Current State of the Law Privacy by Design: The Intersection of Law and Technology What Do the GDPR and new Privacy Laws Mean for U.S. Companies?   Balancing Privacy Rights with Social Utility in the Age of the Internet of Things. GDPR Compliance Starts with Data Discovery Consider this – over ninety percent of world’s data, estimated to be a staggering sixteen zettabytes, was created in the past 5 to 6 years.  And, it is estimated that by 2025 the world’s digital data will grow to one hundred and sixty three zettabytes.  

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@IBM_ECM  |  IBM  |  content management  |  digital disruption  |  information governance

An Exponential Moment and the Untapped Power of Incumbents

I was reflecting a bit on some of the themes raised by Ginni Rometty, CEO of IBM, during her opening keynote at Think 2018 and their alignment with some of the concepts we at AIIM have been raising over the past year under the banner of Intelligent Information Management. I suppose it may seem a bit cheeky as the “Chief Evangelist of AIIM” to be commenting upon the comments of the “Chief Executive” of IBM, so for those who want to hear her thoughts without the benefit of my interpretation, the replay is HERE.

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cloud  |  cloud content management  |  content migration  |  file migration

Migration is a good opportunity for some immediate quality wins

The movement to the cloud is past the tipping point. Cloud solutions are no longer a question of “should we?” but rather “when?” Organizations may not be ready to go 100% to the cloud, but for nearly 80% of organizations, cloud is a critical part of their strategy. Consider this data from a Fall 2017 AIIM survey of 182 end user organizations:

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archive  |  archiving  |  information governance  |  information preservation  |  records management

The Pushmi-Pullyu Impact of Technology Innovation on Information Preservation

It’s bad enough that those of us in the technology space use three letter acronyms as if we’re being paid per usage. So here's a quick definition of terms for those mystified by the title of this post. If you are not conversant in Dr. Doolittle (even the Eddie Murphy version), Pushmi-Pullyu is a "gazelle-unicorn cross that has two heads (one of each) at opposite ends of its body." Many of you are aware that I’ve been working on a personal mystery project on the weekends that I’m publishing on Medium since it goes beyond the kind of thing we usually cover in this space (In search of my Grandparents -- A records management journey).

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information governance  |  information management  |  intelligent information management  |  records management

More articles about information management than any sane person should write

Over 100 eBooks, Guest articles, and Tip Sheets from the past year or so -- 107 of them to be exact. Enjoy.

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cloud content management  |  content mangement

A Winning Recipe -- Cloud + SaaS + IaaS (new eBook)

A new eBook that might be of interest...A winning recipe: SaaS + Cloud Content Management + IaaS.

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cloud content management  |  content mangement

New eBook - on modern content problems need modern solutions

A new eBook that might be of interest... Modern Problems Require Modern Solutions.

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analytics  |  automation  |  business transformation,  |  data  |  digital transformation,

Guest Post - Digital Transformation: Adapt Your Business Environment

“Digital Transformation is a game changer,” and “leaders embrace digital transformation”—but is it really a game changer and have we actually embraced it?

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content services  |  customer experience  |  cx  |  reveille software

How the Move to Content Services Makes CX More Challenging

Ultimately, transforming customer experiences is more than conventional change. It is about doing things differently – and doing different things as well.  And different not just for the sake of being different, but in support of the key strategic objectives facing every organization in the age of digital disruption.

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Banking  |  digital preservation  |  finance  |  insurance

Digital Preservation -- High Stakes for Finance and Insurance Companies

It is time to think about Digital Preservation differently — as a dedicated capability that keeps long-term information alive and usable and trusted and easily found. The time to act is now. AIIM believes that digital preservation needs to be viewed through the prism of a set of Intelligent Information Management capabilities that are integral to delivering upon the Digital Transformation challenge of understanding, anticipating, and redefining internal and external customer experiences.

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compliance  |  healthcare  |  information capture  |  information security  |  retail  |  scanning

Information Security and Compliance Through the Prism of Healthcare and Retail

Organizations must focus strategically on how to manage digital content and understand that: 1) end-users are consuming technology differently; 2) consumer devices are being increasingly used as “on-ramps” to digital workflows; and 3) how you secure the scan and capture process becomes increasingly important. Let’s explore how these concepts relate to two specific industries – healthcare and retail.

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IIM  |  content mangement  |  electronic records management  |  information governance  |  intelligent information management

And the survey said... Make your voice heard on the future of Information Management

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AIIM18  |  aiim conference  |  electronic records management  |  email management  |  retention

How We Learned to Love Event Based Retention

Allow me to introduce you to Wendy McLain, Manager of Enterprise Content & Records Management at Valero. Valero is a publicly traded international oil and gas company, with revenue in the billions of dollars. Wendy will be presenting at The AIIM Conference 2018. Her session is called "How We Learned to Love Event Based Retention: A Valero Energy Case Study in Records Management." I thought this would be a great time to catch up with Wendy and ask her some questions.

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capture  |  digital transformation,  |  ecm  |  intelligent information management  |  machine learning

Going Down the Rabbit Hole

When I was a young child, in an era when school papers had to be researched in libraries with card catalogs and shelves upon shelves of books, my father had the bright idea to purchase a complete set of Encyclopedia Britannica. Now, we lived on a tight budget and my mother wasn’t too thrilled with this splurge when a perfectly good library was so close to home. Dad wouldn’t hear of it! “Our girls need the best education we can offer,” so of course, mom relented.

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cloud content management  |  content migration  |  modern ecm

Content Migration -- Go Manual? Or Find a Partner?

Carefully think through the pros and cons of your approach to content migration.

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Compliance and records management  |  electronic records management  |  information governance  |  records management

It's like Deja Vu all over again -- a Records Management classic

As Yogi supposedly once said, it's like deja vu all over again.

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content analytics  |  data analytics  |  machine learning

Who's Watching Your Operations?

You manage a large facility with multiple buildings across the campus. Each building while somewhat unique, is equipped with plumbing, electrical, security, HVAC, and other elements that must be monitored, maintained and repaired at some point. Ideally, you would have an army of staff available to monitor and check everything constantly to provide feedback and predict what will happen before catastrophe strikes, but you don’t. This is where machine learning and industrial operations can play a significant role.

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AIIM18  |  aiim conference

Braindates: How We’re Kicking Peer-to-Peer Learning Up a Notch at #AIIM18

Say you’re feeling a bit under the weather. Ache here, pain there, friends asking “Are you ok? You look...tired.” What’s the first thing you’ll do? Go to the doctor? Of course not. You Google your symptoms, so you can judge if 1) you can cure what ails you on your own, or 2) it’s worth the hassle of going in to see your doctor. If you do end up going, you’ll proudly share your diagnosis with her before she can even examine you, just to make sure she doesn’t waste your time.

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collaboration  |  gdpr  |  records management  |  social media

4 Special Requirements Social Media and Collaboration Create for GDPR Compliance

A new set of European rules and standards related to privacy and data protection (the General Data Protection Regulation, or GDPR) has set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers. The regulation is designed to harmonize privacy across the EU, codify more rigorous privacy rights; strike a balance between privacy and security and create an explicit obligation for both data controllers and processors to demonstrate compliance with GDPR. The clock is ticking – the regulation goes into effect on May 25th, 2018, and the potential penalties for non-compliance are significant (organizations found to be in breach of GDPR may be fined up to 4% of annual revenues or 20 million Euro, whichever is the greater).

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information capture  |  information security  |  intelligent capture

3 Challenges Created by an Ad Hoc Approach to Information Capture

Scanning and information capture lead a curious double life. On one hand, it seems like we’ve been doing scanning and capture forever, at least within larger companies. Scanning and capture are stable, mature technologies with a well-documented ROI. On the other hand, they are still somewhat new when it comes to adoption by many smaller and mid sized organizations.

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Artificial Intelligence  |  automation  |  machine learning

Guest Post -- Automation Is Changing the Way We Work

Artificial intelligence is changing the way we do everything. As we look ahead, self-driving cars, hyper-intelligent predictive software, and self-improving robots seem possible.

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project management

Guest Post -- 10 Mindset Tips for Project Managers

Project management often involves working in high stress environments with tight deadlines and multiple competing priorities. The most successful Project Managers learn how to navigate these environments and often have a strong understanding of their own shortcomings and the strengths of their team.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

Guest Post - Three Critical Steps for GDPR Compliance

This is the eighth post in a series on privacy by Andrew Pery. You might also be interested in:

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Daniel Abdul AIIM18 Speaker Interview

Here’s your chance to get to know our AIIM18 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th. 

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Tammy Mackenzie AIIM18 Speaker Interview

 Here’s your chance to get to know our AIIM18 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th. 

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aiim  |  ecm  |  intelligent information management

What a Difference a Year Makes

For AIIM, 2017 began with this provocative question: In an Artificial Intelligence world, where deep learning completely shrinks the development time while amping up the computing power, do content management capabilities become irrelevant and obsolete?

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Steven Clark AIIM18 Speaker Interview

Here’s your chance to get to know our AIIM18 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th. 

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Gina Smith-Guidi AIIM18 Speaker Interview

 

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Susan Sherrouse AIIM18 Speaker Interview

Here’s your chance to get to know our AIIM18 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th. 

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John Daly AIIM18 Speaker Interview

Here’s your chance to get to know our AIIM18 speakers a little better before you get to San Antonio and see them live.  We can’t wait to see you April 11-13th. 

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automation  |  content  |  digital processes  |  kodak alaris

5 automation issues that every organization needs to answer about information chaos

Ultimately, AIIM believes Digital Transformation is more than conventional change. Digital Transformation is about using information in brand new ways. Digital Transformation success or failure fundamentally rests upon radically redefined experiences with customers, employees, and partners.

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cloud content management  |  content management  |  ecm  |  information governance

15 Top AIIM eBooks and White Papers in 2017

Here are your Top AIIM White Papers from 2017! The votes are in...and here are the most popular AIIM eBooks and white papers and Tip Sheets from 2017. Enjoy.

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cloud content management  |  content management  |  ecm  |  information governance

15 Top Digital Landfill Posts for 2017

Here are your Top Digital Landfill Posts from 2017! The votes are in...and here are the most popular posts from 2017. Enjoy.

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cloud content management  |  content management  |  ecm  |  information governance

31 Letters to Santa from ECM Users

We Want Simplicity, Commitment, Strategy, and Solutions This time of year, if you start a Google search with the words “funny letters,” Google will immediately complete the phrase with “funny letters to Santa.”

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Compliance and records management  |  digital preservation  |  electronic records management  |  information governance  |  preservica

6 Reasons Digital Preservation Needs to be Part of Your Intelligent Information Strategy

According to IDC, the digital universe is doubling every two years, and will reach 40,000 exabytes (40 trillion gigabytes) by 2020. (Note: A single exabyte of storage can contain 50,000 years’ worth of DVD-quality video.) Organizations that fail to immediately address the long-term preservation implications of this massive tsunami of data as it enters the organization will never ever catch up.

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compliance  |  electronic records management  |  social meda

5 Questions to Ask About Your Social Media Records as Legal Evidence 

It's an embarrassing question to ask most organizations, but does your social media presence reflect the reality that the responsibility of business documentation doesn’t go away just because the information is on social media?

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electronic records management  |  erm  |  records management

Streamline and Automate: The Records Manager's Rally Cry

Every business is in the business of the business. In other words, every organization - public sector or private, small or gigantic, and regardless of structure or geographic location, has a mission and organizational goals and objectives upon which it focuses.

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productivity  |  rhinodox  |  semantic

A Head Scratcher - Solving the Productivity Riddle

I came across a chart recently that left me scratching my head.

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content federation  |  content integration  |  content management  |  ecm  |  systemware

A decade of content management change

As Jerry Garcia might say, “What a long strange trip it’s been.” Think about the incredible changes going on in the content management space:

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governance  |  information management  |  office365  |  sharepoint

Implementing Information Management on SharePoint and Office365

It's hard to overestimate the impact of SharePoint on the information management market. Since its humble beginnings in 2001, it has grown to nearly 200 million seats and is found in every industry sector. If you're reading this blog post, you likely have SharePoint in your organization. But SharePoint can't magically make your information more accessible. There is no SharePoint fairy that assesses all your information, uploads just the valuable stuff to SharePoint, applies appropriate access controls, and fills in the metadata. In fact, most organizations with SharePoint aren't particularly satisfied with it - through no fault of SharePoint or its capabilities. Rather, there are two main issues.

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social media

Calling all Slack, Teams, Yammer, Workplace, Jabber (etc.) users

I'm doing a short bit of research on retention and preservation strategies re information on enterprise collaboration (i.e., internal social media) platforms. It's a pretty quick survey.

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analytics  |  collaboration  |  content management  |  thanksgiving

A pre-Thanksgiving Second Helping - 7 Tip Sheets, 4 eBooks and 4 Guest Columns

Here are some eBooks, Guest Columns, and Tip Sheets you may have missed. A Thanksgiving treat.

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gdpr  |  information security  |  privacy  |  security

Guest Post -- GDPR Compliance starts with Data Discovery

This is the seventh post in a series on privacy by Andrew Pery. You might also be interested in: Mitigate Data Privacy and Security Risks with Machine Learning The Privacy and Security Dichotomy GDPR and Cross Border Data Flows between the EU and the US: Current State of the Law Privacy by Design: The Intersection of Law and Technology What Do the GDPR and new Privacy Laws Mean for U.S. Companies?   Balancing Privacy Rights with Social Utility in the Age of the Internet of Things.

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content integration  |  content management  |  ecm

3 Key Objectives Typically at the Heart of a Content Integration Initiative

Technical complexity, and in some cases vendor lock-in, make it very difficult to connect all of the various content systems that typically exist in every organization and access the right content. And that has a negative impact on the productivity of your knowledge workers and on your organization's ability to respond in a timely manner to changing market conditions.

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automation  |  data capture  |  process automation

Document Capture Automation Tools to Improve the Way You Work With Data

Your business deals with documents on a constant basis. Without technology in place, organizing the different types of files and contact points for written communication can be intense. You might have paper contracts, email and attachments, faxes, and web forms all integral to the same client or customer file. This is where capture automation becomes effective in streamlining your productivity and organizational ability.

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digital transformation,  |  information chaos  |  kodak alaris

How to Tackle the Information Chaos Problem

Many organizations are on some sort of Digital Transformation journey – or they should be. Everyone wants to “transform.” But what exactly is Digital Transformation?

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Digital business  |  dark data  |  digital transformation,  |  pdf

5 Ways PDF Solutions Transform Digital Strategy

What if every file—from documents to multimedia—was digital and used the same file format: “File.everything”— wouldn’t that be nice? But for most workers, the present information environment couldn’t be more different. Today, the typical information ecosystem is a content jungle: multiple file formats, a mix of structured and unstructured content, all growing wildly throughout the organization. Under these conditions, search is difficult; unused operational information atrophies into “dark data,” or the untapped, operational content that sits idle in our repositories. Dark data is at once a security vulnerability, as well as a missed opportunity to leverage information to its fullest potential. Fortunately, today, there is a solution.

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Compliance and records management  |  archive  |  electronic records management  |  employee engagement  |  engagement  |  social meda  |  systems of engagement

Just Because It’s “Informal” Employee Collaboration Doesn’t Mean You’re Not Responsible for It

Employee Engagement is the Holy Grail “Engagement” is the Holy Grail for every organization, and enterprise collaboration systems are at the heart of efforts to more deeply engage employees. Deloitte notes, “In a digital world with increasing transparency and the growing influence of Millennials, employees expect a productive, engaging, enjoyable work experience.”

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digital preservation  |  electronic records management  |  information governance

Revisiting Digital Preservation - A Tale of Two Undergraduate Majors

I will admit that I was an economics and history double-major as an undergraduate.

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europe  |  gdpr  |  information security  |  privacy  |  security

Guest Post -- New Global Data  and Privacy Regulations in 2018 and the GDPR

Your Best Defense Should Include Some New Approaches Believe it or not, 2018 is less than 100 days away and it is bringing with it a slew of new regulatory concerns. Data privacy breaches have been in the news again and again this year, eliciting increased concern from regulators and legislative bodies. We can be sure that issues like the Equifax breach and Yahoo’s recent disclosure of the scope of the 2013 breach will remain topics of discussion and litigation for some time to come.

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content management  |  digital transformation,  |  rhinodox  |  semantic  |  semantic web

9 Ways Uncontrolled Information Stands in the Way of Your Digital Transformation Plans

Most organizations are on some sort of Digital Transformation journey. Everyone wants it. But what exactly is it? And how do you get there?  How can you navigate the changes Digital Transformation brings while staying focused on business growth? How do you avoid disenfranchising employees and losing customers to more digitally savvy competitors?

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content federation  |  content integration  |  content management  |  ecm  |  systemware

Rethinking the Intersection of People, Process and Technology

Organizations have long struggled with the magic “triad” of people, processes and technology. This struggle has remained constant through multiple generations of technology – from paper to microfilm to imaging to document management to enterprise content management.

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Digital business  |  business process  |  capture  |  gdpr  |  information capture  |  information security  |  privacy  |  scanning  |  security

Guest Post - How important is digital document consistency?

A repository containing documents that were digitized inconsistently or inaccurately presents a new set of problems for an organization, problems that can hinder the productivity gains they had hoped to achieve.

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business intelligence  |  capture  |  intelligent capture  |  paperfree office  |  paperless

Did you hear the one about being paper-free?

Oh that joke is as old as you can imagine, and I have heard a lot of them. And I have heard “offices will be paper free when (you fill in the blank)”. In fact, I was once one of those people and to an extent still am because it is still true.

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europe  |  gdpr  |  information security  |  privacy  |  security

New eBook - Are You Ready for new European Data Protection Regulations?

The New EU Data Protection Regulation is Just Around the Corner

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cloud content management  |  content integration  |  content management  |  ecm

Content modernization is more complicated than simple migration

Organizations have a decision to make relative to the large volume of documents in existing legacy systems. The challenge is that organizations may have millions of documents. Which should be moved and which should stay where they are? What can be safely archived or deleted? According to a Forrester survey, only 7% of organizations surveyed have migrated all content to new ECM systems. The vast majority – 87% – retain some or most legacy content remains in old systems. Updating your infrastructure to take advantage of the benefits of a more modern-cloud-based structure requires a content integration platform – and one that is flexible enough to evolve over time.

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content federation  |  content integration  |  content management  |  ecm  |  systemware

5 reasons we need a new approach to content management

How did we get here, and where do we go now? In the late 1990s, Enterprise Content Management became a mainstream technology (at least for large organizations) by first focusing on early adopters eager to automate high-value, mission-critical, and document-intensive processes critical to gaining competitive advantage. Organizations (and the suppliers who supported them) next applied ECM platforms to solving core back-office automation challenges – like accounts payable, invoice processing, contracts management, and HR administration. Over time, we began to think that ultimately, there would be a convergence in an organization around a single ECM platform.

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