The AIIM Blog

Join AIIM in conversations about ECM, InfoChaos, SharePoint and all things content.

Blog Feature

document management  |  scanning

How Document Scanning Can Improve Productivity at Your Workplace

Companies are always looking for ways to make their workplace more productive and efficient and to reduce costs. Document management has an important part to play here. A survey conducted in 2012 showed that 21.3% of losses in employee productivity are due to paper-based documentation challenges that businesses go through. Converting your paper files into digital files via document scanning services can really help in alleviating the nuisance of managing paperwork at the office. While some documents do need to be printed, digitization can considerably increase your workplace productivity. With document scanning businesses, you can achieve superior efficiency, better systems for storage and retrieval and greater security controls. Let’s take a deeper look into how digitization can prove to be beneficial for your business.

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Blog Feature

certified information professional  |  information professionals

The UPDATED Certified Information Professional (CIP) Exam - Answers to All of your Questions

Good news - we’ve updated Certified Information Professional (CIP) exam! For the last six months, a group of very experienced subject matter experts has been revising the CIP exam, program, and training. With any change comes questions, so I thought I would take some time to answer some of the ones I’m sure you’re asking.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

Blog Feature

board of directors  |  podcast

[Podcast] Who's on Board? A Look at AIIM's Board of Directors

Did you know that AIIM is governed by a Board of Directors (BOD)? Our BOD is the governing body of our Association. We rely on this group of individuals to help us establish strategic direction and set policies. Members of the Board represent a cross-section of our community who volunteer their time and talents to this position.

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Blog Feature

Project Planning  |  collaboration  |  project management

How to Foster Collaboration in your Workplace

Sometimes a little too much of a good thing can be a bad thing. An overabundance of motivation can lead to stress, fatigue, and burnout. According to the Harvard Business Review, the majority of managers now spend over 85% of their work time checking emails, checking up on meetings, connecting with people over the phone, and checking their phones for important, work-related updates. This is a staggering 50% jump in just a decade’s time. Clearly, we need better ways to manage time.

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Blog Feature

certified information professional  |  information professionals

Attention U.S. Veterans: The CIP Exam Has Been Approved for Reimbursement Under the GI Bill

I am very pleased to announce that the Certified Information Professional (CIP) exam has been approved for reimbursement under the Veterans Education Benefit program for Licensing and Certification reimbursements administered by the U.S. Department of Veterans Affairs - aka the GI Bill.

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Blog Feature

digital disruption  |  project management

The Quality Coach, Developer’s Friend, Product Owner’s Helper and All-Round Great Quality Engineer

As a project manager that specializes in digital software products, I will let you in on a secret about a new role, a new type of person that is emerging in the ranks—and it’s all good news for your project. This particular role actually inspired this series of articles about new roles that were emerging in the project life cycle due to digital disruption. The previous articles in this series are: The Servant Leader, Team Doctor, Technically-Comfortable Agile Project Manager The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge The Emergence of the Elusive Digital Unicorn As a project sponsor or agile project manager, you should definitely be on the lookout for this person, because if you can find them and secure them for your team, you will have given yourself a much-needed advantage in ensuring you ship a quality product. The person is the new type of QA engineer.

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Blog Feature

FIle Shares  |  co-authoring  |  digital transformation,  |  intelligent information management

Are we so focused on input that we’ve overlooked the need to output information?

Prior to becoming involved with the content and information management industry, I spent several years in the high-volume printing industry. I was a mid-level executive for a large health insurance provider and was responsible for printing and mailing, pre-press and offset printing, and electronic book publishing across four states. And let me tell you, my teams concentrated on output. Tons of it. Twenty four hours a day, 365 days of the year. Imagine stacks of paper everywhere and truckloads of output being shipped and mailed nationwide. This is in great contrast to today and my current involvement in the enterprise content management industry (now Intelligent Information Management) where our attention is largely focused on input...with much less focus on output. We aggressively capture data, input that information into advanced systems and databases, and then safeguard it with methodologies and teams designed to collect and protect information.

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Blog Feature

capture  |  ecm  |  enterprise content management

Why Should You Care about Real-Time Capture?

5 Elements of Real-time Capture Why should your organization care about the differences between real-time capture and batch capture? Each has a purpose and benefit to an organization, based on the need, information type, and value it represents in relation to operational outcomes. Many businesses today, are facing increased demands to capture information from unique applications immediately, and address multi-channel capture at the first touch-point of content. They are looking for ways to identify and harness the power of the most effective and efficient capture services to automate the capture process and integrate it with business critical processes and workflows. These developing requirements are defining the discussions around real-time capture.

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Blog Feature

AIIM19  |  digital transformation,  |  intelligent information management  |  podcast

[Podcast] Inside the Action at The AIIM Conference

Have you ever watched a football game or other sporting event where they gave the players or coaches microphones? Or, how about an 'after show’ of your favorite reality tv program? I don’t know about you, but these are some of my favorites to watch because it gives the viewer a more intimate look than you would get by just watching the game or show normally. In these ‘real life’ situations you can hear directly from the players as they pump up their teammates, hear the strategy being passed between players and coaches, or hear directly from a reality tv star about what they were feeling during a specific situation.

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Blog Feature

FIle Shares  |  co-authoring  |  collaboration  |  digital transformation,  |  intelligent information management  |  podcast

[Podcast] Good Vibrations – Co-Authoring, AIIM19, and the Beach Boys

It’s warm greetings from sunny San Diego on this episode of the AIIM on Air podcast! Your host Kevin Craine comes to you from The AIIM Conference 2019 floor with a series of interviews from the hallways, sessions, and even poolside at the Conference Party (if you listen closely, you can hear the party’s Beach Boys cover band in the background).

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Blog Feature

collaboration

Why are Remote Collaboration Tools the Future of Work?

Before the introduction of online collaboration tools, work used to take place only in the office. However, online collaboration application has made a huge transformation. Nowadays, work is executed from the place where the team members are present. Online collaboration tools have ended up making the world a smaller place. These applications are smashing all the problems related to location and distance. With the help of these collaboration tools, employers are hiring their workforce from all over the world and employees are working without relocating. The privileges of Team Collaboration Software are numerous for both employers and employees. It is the perfect time to get onboard because remote collaboration work is the future. But before that, you should realize that online collaboration work is not merely about personal efficiency when you are not working from the office. You should know how to function in an organized form, as a virtual or remote team. Here are some of the competent suggestions that will help you to enhance your own work as well as your remote team to be more productive.

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Blog Feature

Thanks AIIM—This Isn’t Goodbye

Some of you may know that, when I was a kid, my dad was my high school principal and my mom was our high school drama teacher. Basically, it meant that NO ONE asked me out on a date. But it also meant that I had a unique front row seat for observing my parents in their ‘natural environments’. I knew they taught, I knew they loved what they did, and I knew they were really, really good at what they did because all the kids and teachers loved them. Naturally, I wanted to teach as well. But, unlike them, I had no idea what I wanted to teach. So, as my siblings became a teacher, a pharmacist, and an entrepreneur respectively, I became what they struggle to understand -- “Now what exactly is it that you do?”

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Blog Feature

capture  |  ecm  |  enterprise content management

What are Open Platforms?

Open Platforms: Perceptions and Realities What exactly does it mean to have an “open platform”? The perception is that an open platform has no restrictions or limitations; an open platform is agnostic. Yet reality is that there could be some limitations or restrictions. For example, there are ECM solutions that are built upon a proprietary database and are still considered to be “open”. The reason being they support a specific set of open standards for interoperability and integration. While the concept is sound, and many businesses look to a day where interoperability and integration across the enterprise is achieved, AIIM research finds that only 8% of organizations have accomplished this.

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Blog Feature

cloud  |  digital transformation,  |  intelligent information management

Can Information Access and Control Co-Exist?

Today's businesses run in the cloud. Organizations are embracing a new way of working in a cloud-native environment that enables content to move effortlessly between teams, partners and customers. This is a powerful way to run the business without compromising on security, governance, and compliance. A 2018 IDG Cloud Computing Study found that 77% of enterprises have at least one application or a portion of their enterprise computing infrastructure in the cloud, and adoption is climbing. Furthermore, according to our AIIM 2018 State of the Industry study, over 35% of respondents said that their organization was moving “more to the cloud” over the next 12 months.

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Blog Feature

content services  |  digital transformation,  |  intelligent information management

New AIIM Research: State of the Industry – Content Services

Recently, AIIM released an eBook titled, State of the Industry – Content Services that examines the current state of Content Services technologies and how user perceptions about them are changing. For this research study, we surveyed over 300 decision-makers from around the world about their focus on Content Services to answer these three core questions:

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Blog Feature

content services  |  digital transformation,  |  intelligent information management

How are the spending patterns for Content Services changing and evolving?

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? Part 3 -- How is content services automation revolutionizing records management and information governance?   Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies. Multi-channel capture is poised to assume an increasingly important role as the tide of incoming information rises and accelerates. There is still a long tail in the market that views “capture” as primarily something you do to paper in order to more effectively store it somewhere. That is clearly changing, and next-generation capture is focused on the capture of information from all forms of incoming information, translating that information into a machine comprehensible form and using it to directly engage business processes.

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Blog Feature

content services  |  digital transformation,  |  intelligent information management

How is content services automation revolutionizing records management and information governance?

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises. Convincing management that they should even “care” about information governance is a problem for 48% of organizations. Core records management and governance concepts remain critical, but organizations increasingly seek to automate implementation and make these capabilities as embedded and invisible as possible. [Free Research: State of the Industry - Content Services]

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Blog Feature

digital transformation,  |  intelligent information management  |  podcast

[Podcast] Intelligent Information Management – REAL Opportunities from the Front Lines of Business

“Every organization is on — or should be on — a Digital Transformation journey.” I would bet that this isn’t the first time you’ve heard that statement. At AIIM, we really believe in that statement, so we’ve been practically screaming it from mountain tops.

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Blog Feature

content services  |  digital transformation,  |  intelligent information management

What kinds of critical business problems are users trying to solve with Content Services?

This is part 2 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? The past few years have created many new challenges for the Information Professionals who are entrusted with managing an organization’s digital assets. Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. Every organization – regardless of industry – is now a technology organization. But rising information chaos is a very real and strategic threat to the ability of organizations to succeed, or even survive. An effective Content Services strategy is key to addressing these challenges.

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Blog Feature

internet of things

The Internet of Things Will Bring Incredible Innovation

The proliferation of technologies across the world has led to a global environment of interconnected devices that allow us to communicate with one another constantly. This exponential growth, in essence, is the Internet of Things. It is the chief idea of bringing all of our lives online so that they can be made safer and easier to lead. However, it goes much deeper and further than that. In the next few years, we are anticipating that more than 50 billion devices will be internet enabled thus adding to the Internet of Things (IoT).

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Blog Feature

content services  |  digital transformation,  |  intelligent information management

What exactly is the link between IIM and Digital Transformation?

This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. Every organization is on – or should be on – a Digital Transformation journey. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

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Blog Feature

digital transformation,  |  intelligent capture  |  intelligent information management

Information Capture Needs to Evolve to Meet New Information Challenges

For many years, “capture” was somewhat of an afterthought. ...It was something focused primarily on paper documents. ...It was something focused on archiving the document rather than on the extraction of data from the document. ...It was something you did at some point after information entered the organization. ...It was usually done in the context of one particular business process and needed to be customized to that process.

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Blog Feature

agile  |  business agility  |  digital transformation,

How Agile Improves Company Culture

Agile project management is an effective way to manage complex projects. Why is agile so well-suited for long, complicated projects? The agile mentality underscores the importance of communication, collaboration, and continuous improvement. Agile project management is truly an amazing framework that has successfully transformed lagging organizations. Making coworkers feel more connected and engaged with each other and the project means ideas are more easily exchanged and improved upon. Teams are more cohesive, flexible, and adaptive, creating a company culture that fosters growth on every level.

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Blog Feature

gdpr  |  information security  |  privacy  |  security

Mitigating Third Party Risks Under GDPR

One of the most vexing problems for organizations is mitigating GDPR compliance risks when dealing with third parties, particularly the nature and extent of obligations between data controllers and processors. By virtue of the GDPR accountability principle, organizations are required to adhere to the six fundamental principles of safeguarding privacy rights that impact the collection, processing and disposition of personally identifiable information. These obligations extend beyond the walls of an organization to third parties that process personally identifiable information. Also, GDPR provides for a broad definition of processing and imposes stringent requirements on organizations that engage third parties to process personally identifiable information.

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Blog Feature

AI  |  cloud  |  content services  |  data  |  information management  |  intelligent information management

7 Questions to Determine if Your Data is an Asset

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible. Most organizations are currently dealing with more information than they can handle. This can be expensive as resources on storing, protecting, and securing information are costly. It’s important to understand what data you have, why you have it, and why you need it - it's then that your data can be leveraged as an asset. [FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]

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Blog Feature

AI  |  Artificial Intelligence  |  big data  |  bigdata  |  content services

The Artificial Intelligence Yin Needs a Business Yang

Seven (yes, seven!) years ago, AIIM published “The Big Data Balancing Act - Too much yin and not enough yang?”  The author of the report was none other than Nuxeo’s David Jones, who worked as a business analyst for AIIM at the time.

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Blog Feature

AIIM19  |  digital transformation,  |  intelligent information management  |  podcast

[Podcast] Getting to Know Your AIIM19 Keynotes - Blake Morgan and Greg Verdino

Are you counting down the days until The AIIM Conference 2019? Yeah, same here! But, I have a couple things that I think will help tide us over until the end of March when we all head to San Diego, CA.

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Blog Feature

digital transformation,  |  intelligent information management

Defining Intelligent Information Management

Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.

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Blog Feature

digital transformation,  |  pdf  |  podcast

[Podcast] Laying the Foundation for Digital Transformation with PDF

Ask any builder and they’ll probably tell you that the strength of a building lies in its foundation. It’s the portion of the building upon which the entire structure sits – meaning without a solid foundation, a building or home won’t stand the test of time and can actually be dangerous to its occupants.

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Blog Feature

AI  |  Artificial Intelligence  |  deep learning  |  digital transformation,  |  machine learning  |  podcast

[Podcast] Artificial Intelligence - What the Research Data REALLY Means

No matter where you turn, it seems you can't help but run into discussion about Artificial Intelligence being the future of Intelligent Information Management. In fact, when we surveyed the AIIM Community about it and found that: 81% of organizations reported that Deep Learning and Machine Learning are key to their future technology and business planning.

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Blog Feature

content management  |  ecm  |  intelligent automation  |  modernization  |  rpa

Understanding the Key Benefits of Extending ECM into Lead Business Applications

Intelligent Automation requires both a top-down and a down-up strategy and the proper content capabilities to drive this strategy.

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Blog Feature

AI  |  AIIM19  |  Artificial Intelligence  |  digital transformation,  |  intelligent information management

AIIM19 session preview - Absolute Intelligence: Taking the Artificial Out of AI

AIIM19 is only a short time away and information management professionals from around the world will converge in San Diego for three days of sessions, sharing and fun. But what can you expect this year? In this continuing series of AIIM19 session previews we get a taste of what’s to come. I spoke recently with Angela Watt about her session, co-hosted with Emily Speight, titled “Absolute Intelligence: Taking the Artificial out of AI,” and I asked her to briefly summarize the topics.

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Blog Feature

AI  |  AIIM19  |  Artificial Intelligence  |  digital transformation,  |  intelligent information management

AIIM19 Session Preview - Bot Bootcamp: How to Manage Your Artificial Employees

There are some important sessions planned for AIIM19 this year. Topics range from artificial intelligence to business process automation and data analytics and beyond. But none will be more informative than a session planned by David Jacopille from Massachusetts Financial Services titled “Bot Bootcamp: How to Manage Your Artificial Employees.” I spoke recently with David and asked him to give us a preview of what to expect.

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Blog Feature

content management  |  digital disruption  |  ecm  |  information management  |  modernization

Why is Information Management Modernization So Important Right NOW?

The combination of cloud technologies plus mobile is a volatile one when it comes to the sustainability of existing organizations. We’ve never before been in a disruptive environment quite like this one, and it demands much more agile approaches to IT. Established incumbents are being challenged on every front. Consider the following:

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Blog Feature

AIIM19  |  digital transformation,  |  intelligent information management

AIIM19 session preview - IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You

We have a number of important sessions planned for the AIIM19 conference coming to San Diego on March 26-28. I spoke with Carah Koch, the Director of Enterprise Content Management for the Metropolitan Council of the Twin Cities, about her session IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You, and asked her to give us a short preview of what to expect.

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Blog Feature

business process management  |  digital signature  |  digital transformation,  |  e-signatures  |  esignatures  |  intelligent information management

Creating Magic Moments for Your Customers with Intelligent Business Processes

Content, documents, and information are at the center of all organizations, of all sizes, and in all industries. But once your clients need to review, approve, sign a document, or receive some information— efficiency is key. That is when you need your organization and processes to shine. Allen Bonde, an analyst at Forrester, defines “The Magic Moment” as the moment of communication between your organization and your customer. At that moment, they are reminded of the power of story-telling, relationship-building, and creating lasting impressions. One of the most significant benefits of creating Magic Moments is the improvements companies see in their customer retention. The real question is, what can your organization do to achieve this Magic Moment? The easiest place to start is with your customer-facing business processes. Intelligent processes are key to creating a Magic Moment and that is where the digital transformation of your content and information can help.

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Blog Feature

AIIM19  |  digital transformation,  |  intelligent information management

AIIM19 session preview - Content Analytics & ECM Implementation across the Enterprise with John Daly

AIIM19 is coming soon to San Diego on March 26-28 and as usual the gathering will be the place to be for information management professionals. If you plan on attending you should mark your calendar for an important roundtable session called “When You Are in the Storm: Content Analytics & ECM Implementation Across the Enterprise” being hosted by John Daly, Information Governance Manager the Metropolitan Sewer District in St. Louis. I asked John to give us a small preview of the session.

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Blog Feature

AIIM19  |  digital transformation,  |  intelligent information management

AIIM19 session preview - Writing Effective IIM & IT Policies with Lewis Eisen

AIIM19 is just around the corner, March 26-28 in San Diego, and a number of interesting sessions and panel discussions are planned. To give you a sneak-peek, I spoke with one of the presenters this year, Lewis Eisen from Perfect Policies about his session titled “Writing Effective IMM and IT Policies.”

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Blog Feature

AI  |  deep learning  |  digital transformation,  |  intelligent information management  |  machine learning

New AIIM Research: Leveraging Machine Learning Capabilities

There‘s a lot of excitement about Artificial Intelligence and business automation these days, and for good reason. Developments in AI — and its sidekicks “Deep Learning” and “Machine Learning” — bring the promise of transforming work as we know it. Those transformed work processes will operate in a completely different way: fully automated and autonomous, with smart machines doing the work. The vision is to free humans from performing mundane and repetitive business tasks and assist them with better access to better information to better serve customers and the business.

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Blog Feature

CRM  |  HR  |  bpm  |  erp  |  process management

A Six Pack of Content on HR, CRM and ERP

I've been working on a project over the past few weeks focused on the role that content plays in core business processes, specifically Human Resources (HR), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).

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Blog Feature

AIIM19  |  IIM  |  customer experience  |  intelligent information management

Motivation is Nice, Relevance Makes Change Happen

At AIIM, we believe that every organization is on — or should be on — a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combatting the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management. The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences.

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Blog Feature

automation  |  content mangement  |  intelligent information management  |  webinar

Intelligent Automation -- Putting Content into Context

Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. This information tsunami is happening at the very time that the process value of these digital assets is more mission-critical than ever.

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Blog Feature

digital transformation,  |  intelligent information management  |  podcast

[Podcast] Preparing for a Lean, Mean, 2019

The beginning of the year new year is always such an inspiring time – it’s the time of year that many of us begin to reflect on the previous year, take note of potential areas for growth and opportunity, celebrate our accomplishments, and ultimately shape a plan for continued success in the new year. This exercise is often done both on a personal level in our daily lives as well as with our employers in our business lives.

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Blog Feature

AI  |  machine learning

Fact or Fiction: The 3 Biggest Misconceptions About Artificial Intelligence

While Artificial Intelligence (AI) has the potential to be a very powerful tool in information management, the topic is so wrapped up in hyperbole and confusion that it can be challenging to cut through all the noise, causing many to fear the complexity of AI. As you may know, AIIM recently launched a new training course titled Practical AI for the Information Professional. The challenge presented to my colleague Kashyap and I was to take a very complex and hyped topic and make it understandable and relevant to the real world needs of the business -- cutting through the hype, demystifying the technology and providing sound advice and guidance. New Training Course from AIIM: Practical AI for the Information Professional What we found in our research was that AI is not as complicated or daunting as most believe. We discovered in our dozens of conversations with folks from organizations of all sizes that there are three major misunderstandings about the use and value of AI.

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Blog Feature

AI  |  content analytics  |  enterprise content management  |  machine learning

For Digital Transformation, You Need Content AI

Digital transformation means reworking business processes to take maximum advantage of data and digital content. Better, faster, and cheaper content management is one goal, but the real payoff is in automating routine tasks including customer interactions. More data and process improvement will, in turn, allow us to do more with our content, to reach new audiences and boost satisfaction and profitability, however you measure it. To get there you need AI -- algorithms, models, and measurement -- and you need to trust that what you've built will do the job reliably and correctly.

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Blog Feature

electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

The Tension between GDPR and Blockchain: Are they Polar Opposites or Can they Co-exist

A potentially problematic challenge for industry and legislators is the apparent tension between privacy rights and the rapid adoption of blockchain-based applications which are expected to reach $10.6 billion in revenue by 2023.

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Blog Feature

industry watch  |  research  |  statistics

Looking to form Industry Insights VIP Group

I am interested in forming a dedicated group of knowledgeable end users to provide insight on key trends in Intelligent Information Management. The intention is to systematically identify:

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Blog Feature

data privacy  |  governance  |  information governance  |  information security  |  security

Take Action on Data Privacy Day

Data Privacy Day takes place annually on January 28th in recognition of the January 28, 1981 signing of Convention 108, the first legally binding international treaty concerning privacy and data protection. This day, led officially by The National Cyber Security Alliance (NCSA), is an international effort to “create awareness about the importance of respecting privacy, safeguarding data, and enabling trust”.

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Blog Feature

AI  |  Artificial Intelligence  |  digital transformation,  |  podcast

[Podcast] Where do ‘I’ fit into the AI Future of business?

If you take a look around your office, home, or even places like your car you’re sure to see it – Artificial Intelligence. And it’s not just in our personal lives, in the world of business we continue to grow and expand the way we work with the use of automation, smart machines, and more.

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Blog Feature

digital disruption  |  project management

The Servant Leader, Team Doctor, Technically-Comfortable Agile Project Manager

“Ideas are a commodity. Execution of them is not”-Michael Dell.

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Blog Feature

governance  |  information governance  |  information security  |  security

Start 2019 on the Right Foot With These Tips

In today's digital world, the chance of information-related security breaches is high. Is your company's data security plan up to date and bullet proof?

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Blog Feature

content mangement  |  data capture  |  governance  |  records management  |  security

Connecting the dots between security intentions and actions -- Infographic

 

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Blog Feature

Digital business  |  business process  |  scanning

Digitalizing your content - How do you change employee behavior?

You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? Embracing new technology is not the major challenge – human behavior is a significant factor in the success or failure of such projects. In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization.

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Blog Feature

CRM  |  Salesforce  |  ecm  |  erp

4 Questions Every Professional Should Ask About Their CRM System

Every organization wants to increase agility and productivity by extracting maximum value from its processes and content. Organizations need to bridge the silos created by disparate lead applications to seamlessly pull structured and unstructured information together and present the whole story to the customer relationship management (CRM) users who need it. Easy access to documents and content is a key requirement in fully leveraging a CRM system. 95% of CRM users want easy access to the latest version of their files and documents and 55% of CRM customers see “ease of use” as the most important feature.

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Blog Feature

HR  |  content mangement  |  ecm  |  erp  |  human resources

5 Considerations for Modern Human Capital Management (HCM)

The best way to think about HR process automation is by thinking about it over the lifecycle of an employment relationship and the kinds of documents that are typical in each stage of the life cycle.

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Blog Feature

HR  |  content mangement  |  ecm  |  human resources

A Day in the Life of an HR Professional -- Infographic

Every day represents a new set of people-process-technology challenges for HR professionals. From the time a prospective employee first comes into contact with an organization to the time they leave or retire, HR professionals must deal with myriad of documents and processes that span the entire lifecycle of an employment relationship.

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Blog Feature

big data  |  bigdata  |  digital transformation,

Role of Big Data in Human Resource Management

Those who have been practicing Human resource management for years knows the importance of relying on data analytics for creating an enhanced work culture or else they might lag behind that of other departments. Many of you tend to hold the purse strings that HR deals with people, they do not require dealing with large-scale data efforts and have gone to the back of the queue as a result. With the ever-growing technology advancement, Human Resource professionals have started embracing the future: data analysis.

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Blog Feature

Compliance and records management  |  big data  |  governance  |  intelligent information management  |  security

Bridging the Gap Between Security Awareness and Action

The amount of data stored on electronic systems today is exploding and growing at an exponential rate. Data breaches, privacy concerns, and growing e-discovery costs continue to evolve how organizations approach controlling their business data while balancing worker productivity. Aged or poor data hygiene can further increase organizational inefficiencies, in aggregate costing billions annually.

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big data  |  bigdata  |  digital transformation,  |  podcast

[Podcast] A Small Problem with Big Data

We have a small problem with Big Data...the majority of us just don't completely understand it. Sure, we've all heard the term "Big Data" - but I'm willing to bet if I asked a room full of people what it was, I'd get puzzled looks and shrugged shoulders from about half the room...and I'm sure I'd lose most of the other half of the room if I followed up that question by asking how to leverage big data for real business value.

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ecm

The Business Value of Enterprise Content Management (ECM) Solutions

Enterprise Content Management (ECM) is a systematic approach to capture, manage, store, preserve and deliver information related to business processes. So if it is related to business processes, especially to core business processes, it must be considered key for any organization.

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information security  |  internet of things  |  security

Why Cybersecurity Will Save the Internet of Things

IoT, or the Internet of Things, is a grand ambition of the most influential kind. It is a unified goal that seeks to create an internet age of unity and equality that we may not ever see in any other industry. In this article, we will explain why cybersecurity will save IoT and let us progress well into the future with greatly reduced hazard.

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digital transformation,  |  human resources

Guide for First-time Interviewers: Assessing Full Stack Developers

Interviewing full stack developers can be a difficult job. As an interviewer, you’ll need to assess personality, technical proficiency, and work ethic all at once. While you may have rounds of interviews to accomplish this, it’s best to establish as much as you can within the first interview. How do you accomplish this for a technical interview? How do you interview full stack developers effectively? There are plenty of ways to conduct an interview successfully, so there’s not one single format that’s guaranteed to work or fail one hundred percent of the time. However, there are some tips and tricks you can employ to ensure your full stack developer interview goes as smoothly as possible.

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Project Planning  |  project management

Top 5 Tips for Interviewing Project Managers

Skilled project managers are the glue that keeps your team together. Without the shrewd judgment of an experienced project leader, your team is doomed to wander aimlessly from objective to objective with lowering morale, rising costs, and mounting hurdles.

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digital transformation,

The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge

Following on from our previous article where we identified how digital disruption is breeding new roles in the project and business landscape. We are now going to focus on the hands-on Digital Project Sponsor.

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automation  |  digital processes  |  document management  |  human resources  |  intelligent information management

An IQ Test for Your Processes

Are your Human Resources processes intelligent? Before you try and answer that, let me explain more about what I mean.

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digitization  |  ecm  |  intelligent information management

What’s Your New Year’s Resolution?

A new year gives us the chance to reflect on all we've accomplished and set our sights on new challenges to conquer. If you haven't embarked on your Digital Transformation journey, this is the perfect time to begin.

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digital transformation,  |  information security  |  legal  |  paperless  |  podcast  |  privacy

[Podcast] Up Against 70,000 Boxes of Paper - One Law Firm’s Paper-Free Journey

No, you read that title right – seventy THOUSAND boxes of paper in the highly restrictive environment of legal services. That’s what Susan Gleason, Manager of Records and Information Governance at Shipman & Goodwin and her team were up against.

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digitization  |  ecm  |  erm  |  microsoft  |  office365  |  sharepoint

Office 365 and SharePoint Training Giveaway

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digital disruption  |  information security  |  podcast  |  privacy

[Podcast] Who is AIIM? Meet the People that Make up the AIIM Community

Who is AIIM? Well, that's a challenging question considering AIIM is an organization... But, when we take a step back, it's easier to see that AIIM does have a persona. It's you, me, and the other 155,000 global information professionals worldwide that make up the AIIM Community. So to be able to answer a question like "Who is AIIM?", we had to go straight to the source!

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digitization  |  ecm  |  erm  |  microsoft  |  office365  |  sharepoint

Are You Making the Most of Office 365?

A study (conducted by Hyperfish, Sharegate, and Nintex) found that 50% of organizations still use manual processes to enforce SharePoint governance. It doesn't have to be this way! New Office 365 capabilities allow you to automate important governance activities and core business processes.

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digitization  |  erm  |  records management

Are You Blocking Your Path to Digital Transformation?

There is nothing that brings a Digital Transformation journey to a halt more than a records management program that's stuck in the past. A modern enterprise needs records management practices that move the business forward, not hold it back.

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Blog Feature

AI  |  Artificial Intelligence  |  automation  |  document  |  document management

A Brief History of Artificial Intelligence

Artificial Intelligence (AI) is obviously all the rage. Consider the search traffic on “Artificial Intelligence” since early 2016. As a result, just about every technology product in the world now seems to have the artificial intelligence “label” attached to it.

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Artificial Intelligence  |  digital transformation,  |  machine learning  |  training

The Emergence of the Elusive Digital Unicorn — How Digital Disruption is breeding new roles within the project and business landscape, are you ready for it?

Disruptive Technologies are changing existing landscapes Technology has had a profound impact on the business world. Simply walk into any business, no matter the size, and you will see the prolific adoption of technology. Digital project boards, virtual teams scattered across the globe; are all indicators of business reliance on this “fourth industrial revolution.” From industry data and anecdotal evidence, this tech utilization is on an exponential increase.

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Blog Feature

social  |  social content  |  social meda

8 Proven Social Media Tips for Startups

Social media marketing is a great way to help launch your startup. It’s cheap and effective -- if you have a strategy. Where do you start? How do you attract customers through platforms like Twitter and Instagram? This guide will help you answer these questions and more. Here are 8 essential tips to help your social media marketing efforts:

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automation  |  digital transformation,

3 Amazing Automation Tools for Startups

Life for the owner of a startup can be stressful and filled with rapid-fire choices that can hobble progress and add an undue burden. Luckily for startup owners everywhere automation has become a ubiquitous technology and is innovating in the business sector every day.

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certified information professional  |  information professionals

A Guide to Professional Development for the Information Professional

  Once you stop learning, you start dying. -- Albert Einstein By now, you’ve probably heard all the statistics on how much information we create, how much faster we create it, and how much harder it is to manage. While these statistics are all true, there’s an opportunity for information professionals in all this chaos. Organizations desperately need someone to help them clean up their digital landfills. But where do you begin?

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digital disruption  |  office365  |  podcast  |  sharepoint  |  training

[Podcast] The Intelligent Approach to SharePoint and Office 365

How do you make SharePoint and Office 365 deliver value as an intelligent information management platform? That's what we sought to find out when we first contacted SharePoint expert, Rob Bogue. Rob basically eats, breathes, and sleeps SharePoint, so we knew he'd be the perfect one to work with.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

Strengthening Privacy Rights with Privacy Enhancing Technologies

  More rigorous privacy regulations such as the EU GDPR and a number of US privacy initiatives such as the recently ratified California Consumer Privacy Act impose higher standards on data controllers and processors to safeguard privacy rights – including data subject consent management, accommodating data subject requests, data portability and more onerous data controller and processor accountability standards.

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Rich Lauwers and Ryan Bazler

Our third and final installment of our virtual event sneak peak is here. We are so close to unveiling “Going Digital: Strategies for Digitalizing the Enterprise”! Take a look at what you can look forward to:

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Wesley Dopkins, Charles Andrews, and Lew Jacobs

This is the next installment of our sneak peak posts in anticipation for our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”. Here’s what our speakers had to say:

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digital transformation,  |  digitization  |  robotic process automation  |  rpa

Going Digital Virtual Event Speaker Sneak Peak Series: Peggy Winton and John Daly

We’re less than a week away from our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”! In anticipation of the big day, we reached out to our speakers and asked them to share a preview of their talk. Throughout the week we’ll offer a glimpse of what they had to say.

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Blog Feature

digital transformation,  |  digitization  |  robotic process automation  |  rpa

Robotic Process Automation Training Giveaway

We're getting close to our November Virtual Event and we have an exciting announcement! As a "Thank You", we're going to be giving away two Emerging Technologies training courses on Robotic Process Automation (RPA). That's $220 worth of AIIM training for free!

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Blog Feature

audit  |  document management

6 Ways Document Management Software Can Make Your Next Audit a Breeze

No matter what industry you are in, audits are stressful. Many of your company’s processes and documents must be analyzed to make sure you are compliant and up to standard. That means the auditor is going to need to see a lot of paperwork. If you currently use filing cabinets, inboxes, and hard drives to store your documents, then an audit is likely your worst nightmare. Luckily, there is a better way. With a document control software, you no longer have to stress when it’s time for an audit. All your information can be stored within one comprehensive system that allows your data to be tracked, stored, indexed, and searched. Here is a look at six ways a document management system can help your company get organized and ready for your next audit:

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automation  |  compliance  |  governance  |  records management

Governance and Compliance Processes Ripe for AI Automation

In The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve and in GDPR after the Deadline: Progress, But a Long Way to Go, AIIM began an examination of one of the four key IIM practice areas — Automating Compliance and Governance.

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certification  |  certified information professional  |  certified information professionals  |  digital disruption  |  information certification  |  podcast

[Podcast] How to Prepare for the CIP Exam

Test...Quiz...Exam...How do these words make you feel? For many, the mere mention of them is enough to conjure up feelings of anxiety, stress and pressure. You don't often hear people say, "I LOVE taking tests." At AIIM, we know tests can be downright scary. But, we also know the power of preparation and understanding. A lot of times fear comes from the unknown - in the case of a test, not knowing what to expect, not knowing if you're prepared, and just overall fear of failure from not knowing enough.

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virtual reality

5 Helpful Tools for Virtual Reality Game Developers

For decades, VR has been a dream for video gamers. Despite infamous disappointments like Nintendo’s Virtual Boy, the goal of creating fully-realized VR experiences for immersive gameplay has remained. After countless iterations of vaporware, VR is finally becoming a reality. VR is far from perfect, but hardware like PSVR, Oculus Rift, and the HTC Vive have made it far more appealing for developers and consumers alike. Investing in VR no longer requires thousands of dollars and state-of-the-art machinery. Free software and affordable VR headsets present an opportunity for relatively low-cost investment for new developers. Here are 5 tools to jumpstart your VR project:

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Project Planning  |  agile  |  project management

Top 4 Project Management Tools

A great project development team can only be great with the right tools. Through the numerous project management methodologies and top-down inferences, there is one constant; management tools. Even the best managers can’t work efficiently without them. They range from the micro to the macro and cover all of the aspects of a project’s lifecycle. They create an atmosphere of greater cooperation and productivity. This makes them even more valuable to the heads. All leaders want effective teams and all effective teams use project management tools. In this article, we are going to cover some of the very best tools on the market today.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification

CIP Spotlight: Devon McCollum is Serious About the Information Industry

Why choose certification? For me, it's about proof (to myself and to employers) of my expertise. The Certified Information Professional (CIP) started with a group of industry experts and focus groups that worked together to define the body of knowledge necessary for information professionals to be successful in the digital economy. From there, AIIM worked to build a certification exam based upon this body of knowledge - and the CIP was born. Fast forward to present day and the list of CIPs is growing daily and from all over the globe. I had a chance to sit down with one of our CIPs, Devon McCollum, Corporate Records and Information Manager for Members 1st Federal Credit Union. I wanted to pick his brain to see what advice and tips he had for others considering certification.

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Blog Feature

digital transformation,  |  e-signatures  |  electronic signatures

Identifying E-signature Requirements to Accelerate Digital Adoption and Meet Global Compliance

Eighteen years after US ESIGN Act and 21 years after the world’s first laws on electronic signatures went into force in Germany and Singapore the benefits of e-signatures are widely understood and many organizations rolled out e-signature to some extent. However, users are reporting mixed experience with some of these solutions: some are not providing a compelling user experience; some have not been designed to support omni-channel strategies; some have found a lack in workflow orchestration, deployment options, or integration capabilities; and some have found that the solutions were not designed to meet global compliance requirements. Today, many e-signature implementations are in a silo stage. In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance. Some key take ways:

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Blog Feature

Legacy  |  digital transformation,  |  digitization  |  modern ecm

Having Trouble Finding the Right Information Quickly?

Finding the right information quickly is an imperative function for all organizations, yet 75% of AIIM respondents said this is a challenge for them at work. One main cause is the overwhelming amount of costly legacy information systems and technologies that are difficult to modernize or connect to one another to make useful. Sound familiar?

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Legacy  |  digital transformation,  |  digitization  |  machine learning  |  modern ecm  |  records management

Are You Bottlenecking Your Digital Transformation?

Are you planning to modernize your information management strategy with machine learning? You're not alone. According to AIIM research, 51% of organizations plan to spend “more” or “a lot more” in the next 18-24 months on their efforts to leverage analytics and machine learning. This task can be frustrating to tackle, and for this, we have a solution for you.

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Blog Feature

Artificial Intelligence  |  branding  |  digital transformation,  |  virtual reality

VR Business Applications: Branding with VR

Virtual reality has a truly astounding trajectory. The VR hardware and software market has already tripled in size in only two years. In a few short years, Statista predicts that the market size for virtual reality software and hardware will expand to over $40 billion. Only a decade ago, virtual reality seemed like a distant dream. Now it seems that VR is more than an outlet for escapism, entertainment, and media. It seems VR is poised to disrupt all sorts of business practices and even entire industries. For instance, healthcare, education, and journalism are experimenting with VR and related technologies.

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Blog Feature

Project Planning  |  agile  |  project management

5 Project Management Mistakes Agile Organizations Must Avoid

Agile companies are ambitious. Agile teams seek to reach new heights by employing an iterative approach. While agile project management is an extremely popular project management framework, it’s not wholly understood. More importantly, misusing the methodology can spell disasters for teams. Agile organizations have to be careful especially when hiring promising project managers to lead a new team. Here are 5 project management mistakes agile organizations should avoid at all costs:

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Blog Feature

Artificial Intelligence  |  digital disruption  |  digital transformation,  |  machine learning  |  podcast

[Podcast] Artificial Intelligence Training for Information Professionals

For me, "Artificial Intelligence" used to conjure up images of the latest Sci-Fi movie or things like the talking car KITT from the 80's TV show Knight Rider. It wasn't until fairly recently that I began to see this shift from Sci-Fi movie topic to business value.

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Blog Feature

Artificial Intelligence  |  automation  |  data  |  digital transformation,  |  machine learning

Can Machine Learning Defeat the Venerable Structured Template?

The venerable template allows structured form data to be accurately extracted. In the document capture industry, the concept of templates where you specify the location of each data element is a tried-and-true strategy for structured forms. If the form is standardized, giving the software the precise place to look for data will almost always result in better performance over alternatives such as rules-based approaches using keywords or patterns. Even with unstructured data such as on invoices, we find that many organizations have opted for a template approach after finding that more flexible, rules-based approaches fall short. The result is a tremendous amount of upfront effort and a lot of maintenance.

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Artificial Intelligence  |  automation  |  data  |  digital transformation,

Document Automation: Having Your Cake…

Having your cake and eating it, too, is a proverb that’s almost 500 years old, which means you cannot have two incompatible things at the same time. So many examples of situations exist where you face two mutually exclusive options. Let’s take document capture. Document capture software is designed to automate document-oriented tasks such as sorting or extracting key data. In order to achieve that automation, you must spend time to configure the software to identify documents and reliably locate and extract that data with a high enough degree of accuracy that your staff need only be involved in verifying a small percentage of it.

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Legacy  |  digital transformation,  |  digitization  |  modern ecm  |  records management

We Want to Help You Increase Your ROI

The rapid increase of "Big Content" in the digital age has culminated an array of costly legacy information systems and technologies that store and manage content but with no way to modernize or connect to each other. This begs the question: How do you strategically modernize to move forward and also work – efficiently – in your multiple systems? How do you realize your ROI?

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Blog Feature

big data  |  data  |  digital transformation,  |  information professional

Four Ways the Data Scientist Has Evolved to the 21st Century

In 1989, I took my first decision sciences course, and started coding in SAS at the age of 20. I greatly enjoyed pulling discoveries buried within mounds of data, although and even small datasets had many discoveries back then. At the root of every model I’ve built, even the simplest, was a solid understanding and foundational rigor of statistical theory. When computing simple statistics or developing descriptive models, I thought through the math behind the model and how this would impact the formation, application, and interpretation. It was about 30 years ago when I started my decision sciences journey, and I’m still applying techniques and building models to empirically solve problems, answer questions, overcome challenges that improve, reduce error, or otherwise benefit a situation. Over the past three decades, I’ve noticed trends and shifts, an evolution of sorts, in the foundational underpinnings of development and application within this interesting profession. I’ve come to the following conclusions that illustrate the evolution of the data science function over the past few decades:

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big data  |  digital transformation,  |  digitization  |  office365  |  records management

Don’t Let Data Overwhelm You

Are you finding yourself overwhelmed by the amount of data you have to manage? While it's great to stay up with the latest technology, digital transformation can sometimes leave people feeling like there was a document "explosion" in their department. Not to worry, we're here to help.

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Blog Feature

How to Preserve Your Old Documents While Growing Digitally

Taking care of your old documents is a complicated process. On one hand, you need to keep them stored away so that they don’t obstruct your daily work and clutter up the workspace. On the other, however, when you do need the documents, you need to be able to locate them quickly and not waste hours trying to figure out where they might have ended up. Even if you have a storage facility for keeping all of your documents, at least part of them will get misplaced or lost sooner or later, which can have negative consequences on your business. And today, when many of the newer documents are already stored digitally, how can you still find a reliable way to handle old paper records that are still relevant to your business? Well, there are a few steps you can take to help make the process easier.

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Blog Feature

agile  |  business agility  |  digital transformation,

Agile Guide: Making Development Cycles More Effective

Software development is a process fraught with pitfalls. If you aren’t careful about managing a development team, even a highly-skilled team, it’s easy for your product to become vaporware. In order to ensure your project stays within budget, you’ll need to understand what factors lead to an efficient development team. Software development is a combination of science, art, and business. You’ll need to gather data and apply that data to your efforts, but you’ll also need to rely on intuition, experience, and collaboration.

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digital disruption  |  digital transformation,  |  podcast

AIIM on Air Named a Top Enterprise Content Management Podcast

We were so excited to learn that AIIM's podcast - AIIM on Air - has been named one of the Top 5 Enterprise Content Management Podcasts of 2017 by Solutions Review. We're happy, we're proud, but most importantly -  we're thankful. We recognize that we couldn't reach this kind of success without people like you, our dedicated listeners. Since launching the podcast, we've had over 400,000 downloads and have been averaging close to 10,000 downloads per month! So, in celebration of this achievement, we wanted to share our top 3 most downloaded episodes of 2018.

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Blog Feature

Legacy  |  digital transformation,  |  technology

How to Budget For Your Company’s Technical Debt

While “technical debt” is a term that’s frequently used by technologists, the implication and understanding of it tends to be opaque to the business until it’s too late - just look at how Nokia lost the mobile market that it helped create. The business and finance side of Nokia had the usual tools for assessing financial risks - but why do we not have an equivalent tool for the operational or existential risks when the debts come from the more intangible investment in technology?

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capture  |  digital transformation,  |  digitization  |  information capture

Take the First Step to Digital Transformation

With a little more than 3 months left of 2018, many businesses are focusing on what goals they want to achieve in the New Year. While some have talked of digital transformation, there are still an alarming number of workplaces that have yet to fully embrace digitizing paper documents and processing digital documents.

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employee engagement  |  hiring  |  human resources

5 Interview Tips for Hiring Remote Project Managers

Remote work is exploding in popularity. Over a few short years, the percentage of remote workers has skyrocketed. Experienced professionals have flocked to remote work because of its promise of flexibility, freedom, and fulfillment. Employers are seeing the benefit of telecommuting as well. Increased productivity and reduced costs being compelling reasons to consider the new-fangled mode of work. Remote project managers can be trickier to hire than other remote professionals, however. Here are 5 essential interview tips for hiring remote project managers for your company:

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Blog Feature

automation

Are We Prepared for the Rise of Automation?

We are barreling toward a future of automation. A great proportion of the six million US manufacturing jobs that have disappeared over the last few decades were lost as a direct result of automation’s slow absorption of physical labor and factory work. Now the pace is quickening. Because of the rapid development of artificial intelligence, the reach of automation is expanding, too.

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Artificial Intelligence  |  digital disruption  |  digital transformation,  |  machine learning  |  podcast

[Podcast] Behind the Scenes at AIIM's Leadership Council Summit

For over 10 years now, AIIM's Leadership Council (LC) summit series has been the go-to event where the forward-thinking professionals in information management gather to delve into matters impacting the future of the industry. These member-only events offer a collaborative space for the dynamic conversations that help shape the role of the information management industry in a new era of business. In June of 2018, summit meetings were held in in Baltimore and London to discuss Surviving Digital Disruption: Finding Opportunity in the Drive for Platform Dominance. The discussion from those events was developed into a report: Surviving Digital Disruption (available for download).

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

GDPR and The Data Governance Imperative

  This is the 12th post in a series on privacy by Andrew Pery. You might also be interested in:

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Compliance and records management  |  content management  |  metadata  |  records management

Revenge of the Metadata Nerds

We once had an IT person who worked for us who took a page out of the old Saturday Night Live routine, Nick Burns -- Your Company’s Computer Guy, who guarantees to “fix your computer and then make fun of you.”  

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intelligent information management  |  podcast

[Podcast] Exploring Intelligent Information Management

Intelligent Information Management (IIM)...It sounds great, but what the heck do those 3 words really mean? Here at AIIM, you've probably heard us use IIM to describe the core set of capabilities that are necessary for organizations to digitally transform. In fact, we believe so whole-heartedly that it's the future of Information Management that we actually changed our name to the Association of Intelligent Information Management and even wrote the book on it. But, what does IIM mean from a user's perspective? What's changing in the industry that's driving IIM? That's what host Kevin Craine aimed to find out on this episode of AIIM on Air. Follow along as Kevin speaks with new AIIM member and Solution Manager at Consolis Sten Söderberg about the evolution of IIM and the upcoming challenges. With over 30 years in the industry, Sten offers a user's view of where the industry has come and where it's headed. Then, Kevin chats with Craig Hatfield, Lead Developer - OnBase / ECM at Sherwin-Williams Paints about his real world experience implementing systems and workflow that bring about more intelligent information management.

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digital transformation,  |  digitization  |  intelligent capture  |  parascript

Digital Darwinism – Three Transformational Tactics to Consider

Digital transformation can mean different things to different organizations. For some, it might mean simply getting rid of paper. But in these competitive times organizations need to look further.

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gdpr  |  information security  |  intelligent information management  |  podcast  |  privacy

[Podcast] A User's View of GDPR

It's hard to believe it has been just about 3 months since the General Data Protection Regulation (GDPR) went into effect on May 25th, 2018. This new regulation was designed to strengthen and unify data protection for individuals within the European Union (EU) and came with a strict set of compliance protocols. And, because GDPR also applies to the export of personal data outside the EU, it's applicable to any entity that uses or exchanges this data - so, there are a lot of us all around the world feeling the pressure of GDPR. To help organizations prepare, there's no shortage of valuable GDPR resources available all over the internet. But, what about advice from the users working in the trenches? What advice do they have? That's exactly what we aimed to find out with this episode of AIIM on Air. Join your host Kevin Craine as he sits down with Elisabeth Belisle, Digital Transformation Consultant at Restore PLC, and Ed Steenhoek, Solution Principal and Product Manager at Informed Consulting to chat about the biggest difficulties being experienced right now by organizations working to be compliant with the GDPR and steps organizations should take to assess their state of compliance.

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automation  |  compliance  |  information governance  |  information security

Preview - 5 Things You Need to Know About Information Overload and Automating Governance

As a preview to our upcoming multi-client market research report on the emerging intersection between information governance & security and analytics & machine learning, we asked 50 senior executives and decision-makers for their perspectives on five of the questions we’ll be asking in our research (just a snapshot of the 20+ questions we’ll be asking in the actual survey).

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gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 3 of 3 — How do IIM technologies fit into the GDPR puzzle?

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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WIIM  |  intelligent information management  |  podcast  |  women in information management

[Podcast] Supporting Women in Information Management

Consider the following stats about women in the workplace: When women are in senior executive positions, companies achieve 70% stronger stock price growth. Companies with the highest gender diversity see a 10% greater return on equity and 48% higher operating result. Having at least 1 woman on a board decreases bankruptcy by 20%. Gender diversity is so important in business, especially in fields such as IT that tend to be historically male-dominant. That's why AIIM is so proud of its Women In Information Management (WIIM) community. Since its inception at The AIIM Conference in 2017, the WIIM program's purpose has been to advance women in information management by providing an online community to foster leadership, mentoring, advocacy, networking, industry education, and professional development. But, don't just take my word for it. On this podcast episode, your host Kevin Craine chats with two WIIM members, Connie Prendergast and Amy Harrelson about the online community, why it's important, and how to get involved.

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Blog Feature

gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 2 of 3 — Where are organizations in their GDPR journey and how much did they spend to get there?

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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Blog Feature

bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 3 of 3 — How can you not just improve processes, but totally rethink them?

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 2 of 3 — There is still a lot of work to do with basic process improvement

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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gdpr  |  information security  |  privacy

GDPR After the Deadline — Part 1 of 3 — The emerging challenges tied to information privacy and security

The GDPR’s May 25, 2018 deadline set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

GDPR Compliance Obligations: The relationship between Data Controllers and Third-Party Processors

This is the 11th post in a series on privacy by Andrew Pery. You might also be interested in:

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business intelligence  |  enterprise content management  |  intelligent capture  |  intelligent information management  |  opentext

Enterprise World recap -- The Intelligent and Connected Enterprise

 

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bpm  |  digital processes  |  digitization  |  robotic process automation  |  rpa

Digitalizing Core Business Processes — Part 1 of 3 — True Transformation is more than Digitization

In “The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve,” AIIM made the case that every organization is on – or should be on! – a Digital Transformation journey. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. AIIM believes that Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion, and that rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional Enterprise Content Management.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification

CIP Exam Now Available in Online Proctored Format

I am pleased to announce that we have introduced another exam option for CIP candidates. To recap, there are now three ways you can take the CIP exam: At any Kryterion exam center world-wide. At an AIIM-taught CIP prep course. Online proctored via Kryterion. Online proctoring has been available for years, but has sometimes suffered from confusion with online certificate programs and the perception that "it's just an online exam." I've shared that sentiment myself; at the same time, I completed about 35% of my bachelor's degree online in 2001, and in 2018 there are any number of programs including master's degree programs that are 100% online.

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AIIM18  |  AIIM19  |  aiim conference  |  conference  |  intelligent information management  |  podcast

[Podcast] What to Expect at The AIIM Conference

Last week, we opened up registration for The AIIM Conference 2019 - our annual conference that brings together over 600 information professionals from around the world for 3 days of learning, networking, and fun. If you've never been to one of our conferences or haven't been in a few years, you may be wondering what to expect. Sure, we could try and write up something up and do our best to describe it, but we have a better idea - hear it directly from last year's attendees, keynote speakers, and sponsors. On this podcast episode, your host Kevin Craine gets the scoop on The AIIM Conference. Hear from AIIM18 keynote speaker Mike Walsh, Records and Information Manager for the Federal Home Loan Bank of Chicago Kathy Malloy, Torey Hunt from Adlib Software, and Paula and Tony from ABBYY.

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certification  |  certified information professional  |  certified information professionals  |  cip  |  information certification  |  intelligent information management  |  podcast

[Podcast] What can certification do for my career? A Look at the CIP Program

Digital disruption calls for digital leaders with the skills and experience to optimize information assets and transform business. The AIIM Certified Information Professional (CIP) designation has come to represent a badge of competency and knowledge for those entrusted with the task of building an information strategy. But, what do our CIPs say about the certification? How has it helped their work and impacted their career? On this podcast episode, Kevin sits down with three Certified Information Professionals to talk about about the certification, the benefits, the process, and their advice for those considering the CIP.

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electronic records management  |  gdpr  |  information governance  |  information security  |  privacy

The Re-Permissioning Dilemma Under GDPR

Now that the EU General Data Protection Regulation (GDPR) is in force organizations are ramping up their efforts to re-fresh data subject consent obtained prior to GDPR and under the EU Data Protection Directive 95/46/EC by virtue of which opt-out, or implied consent was permissible. 

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AI  |  Artificial Intelligence  |  automation  |  employee engagement

Artificial Intelligence Could Vastly Improve Our Work Lives

Artificial intelligence has the ability to change our lives for the better. Increasingly, businesses are looking to automation to complete tasks in a more cost effective and efficient manner. Unfortunately, automation may lead to job loss. In fact, the finance, manufacturing, and service industries have already cut jobs due to automation.

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employee engagement  |  information security  |  security

Protecting Sensitive Company Data: How to Educate Employees

The threat of a hack is greater than it ever has been before with technology now reaching all parts of the world and granting access to the internet uniformly. The effects of such hacks has been seen in the news lately as well as major corporations like Sony, Yahoo and Equifax experience the terrible consequences of cyber breaches.

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Artificial Intelligence  |  automation  |  information security  |  security

[Guest Post] Infosecurity: 3 Industry Trends to Follow

In light of recent events, we can all agree that information security has been criminally overlooked on some major fronts across most industries. Absolutely mind-boggling attacks on major corporations like Sony, Yahoo and Equifax have consecrated InfoSec in the most frightening way possible. It is entirely possible that InfoSec had been given the resources it needed in those conditional circumstances but, given the unmitigated damage and lack of response, it is beyond fair to say that InfoSec may not have been a high priority. The benefit, if any, of these attacks is that they cemented the need for InfoSec in all businesses of all sizes.

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cloud  |  cloud computing  |  cloud content management  |  training

Seeing Through the Haze to Leverage the Power of the Cloud

If we were to believe everything we hear in the press, then all computing and data storage is moving to the cloud — and quickly! The reality, though, is more nuanced. Firstly, there is no singular cloud; instead, there are hundreds of clouds to choose from. Secondly, not everything is moving to the cloud, and even the stuff that is, is moving slowly. The world of Information Management has been somewhat slow and reluctant to move to the cloud, and often with good reason.

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automation  |  bpm  |  business process management  |  process automation  |  robotic process automation  |  rpa  |  training

RPA - Is it the Answer to Our Dreams of Easier Business Automation?

I’ve been involved in some way or another in the world of business process automation (BPM) for over twenty years. I was the author of AIIM’s first BPM training course back in 2006. I’m a big fan of the idea of reengineering business processes, but there is no getting away from the fact that BPM projects are complex and scary – they require buy-in from the top (which is always difficult) and are seldom inexpensive undertakings.

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blockchain  |  training

Blockchain Unchained - Discovering its Potential in Information Management

Blockchain is the hot topic of the IT industry – the explosive and rapid growth of BitCoin has taken the obscure technology of distributed ledgers into mainstream consciousness. But the question we want to ask is “Does Blockchain have a role to play in Information Management? Does it have a role beyond cryptocurrencies?”

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digital transformation,  |  information capture  |  intelligent capture  |  parascript

Digital Leaders Tackle Information Chaos at its Origins

In a recent AIIM Industry Watch survey -- State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve -- I asked this question -- “Agree or Disagree: Digitizing and standardizing business inputs is one of the key bottlenecks for Digital Transformation.” The results are clear: Information chaos needs to be tackled at its origins.

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Artificial Intelligence  |  machine learning  |  training

Clearing the Complication - Making Machine Learning and Artificial Intelligence Accessible and Useful

These days it feels almost impossible to have a conversation with anyone involved in the world of Information Management without bringing up machine learning and artificial intelligence. Everyone is talking about it, everyone has an opinion, everyone claims to be doing it — or at least thinking about doing it. AI is part of the popular zeitgeist, entering our lives in the form of autonomous vehicles on our roads, Alexa in our homes, and a burgeoning AI arms race between rival world powers. Yet despite all the talk, no one really seems to agree on what its real impact will be. In fact, everyone seems to have a different definition for what ‘it’ even is. There are those telling us it’s nothing new and its potential is over-hyped, while others tell us that AI and Machine Learning will make us all redundant.

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accounting  |  accounts payable  |  digital transformation,  |  finance  |  financial process  |  intelligent information management  |  workflow

Is Automation Obtainable? It is in your Accounts Payable Department

AP Automation is an obtainable goal in this century, in this decade, in this year! How, you may ask? If you can relate to this stat from recent AIIM research where 52% of respondents say their invoice processes take at least three days – some up to as many as 25 days – when using manual solutions for invoice data entry, validation, and approval using paper, you are a prime candidate. So where to start?

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content mangement  |  information chaos  |  intelligent information management

Digital Transformation Threatened by a Rising Tide of Information Chaos

This is the third article in a series; the other two are: Surviving Disruption -- Strategies for the Era of AI and Machine Learning Looking at Information Management Through a Different Lens Digital Transformation effectiveness is imperiled by a rising tide of information chaos and confusion. AIIM believes that information is the currency that fuels an organization. As such, it is an organization’s most important asset. But at the very time that information assets are increasingly important, our ability to manage them is eroding due to the exploding volumes, variety, complexity, and velocity of information coming into our organizations. Addressing “Big Content” and the rising tides of information chaos is a prerequisite to solving the Digital Transformation puzzle.

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