On this episode of the AIIM on Air Podcast, your host Kevin Craine dives into the world of Intelligent Information Management in the Utilities Industry continuing the series of “I Am AIIM” member interviews. Kevin chats with two AIIM members from the Utilities Industry – Joanna Hammerschmidt, an Information Management Coordinator at a public water utility in Kansas City and John Daly, an Information Governance Manager for the Metropolitan St Louis Sewer District.
It's become trite to note the speed at which technology changes, and that the speed of those changes continues to increase. But just because it's trite doesn't mean it's not true. This means that, for records managers to continue to remain relevant, we need to ensure that we are on top of new developments in records and information management that will significantly impact our organizations. I wrote about individual professional development plans in another post. In that post I make the case that information professionals need to develop and maintain knowledge and skills in three areas: information management foundations, their industry domain, and professional or “soft” skills. I should probably add a fourth – information management technology and how it applies to a particular role or function. For the remainder of this post, I’m going to identify what I believe to be the most important skills records managers need to have in that domain, and then some brief additional suggestions.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
There is a lot of interest and discussion about the cloud these days— and for good reason. As business leaders and department heads identify impediments to their teams’ effectiveness, they are beginning to recognize that the cloud is not just about storage; it’s about flexibility, process improvement, and savings. But it will take a balanced perspective to cash in. As with any important business decision, a crucial step is to weigh the pros and cons to determine its suitability for your unique use case. Here is a list to get you started:
Over the course of several years, Kevin Craine has interviewed hundreds of folks in Information Management for the AIIM on Air podcast. There are a few questions Kevin loves to ask his guests: What’s your biggest challenge right now? What’s the one thing keeping you from truly innovating at your job? What is the single most significant barrier to digital transformation at your company?
According to AIIM research, 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Survey respondents point to techniques like advanced data capture, machine learning, and process automation to provide the powerful potential to reengineer and improve core business processes. The trouble, however, is that that the majority of information capture and content management solutions on the market have been built to work with highly-structured and pre-determined information and workflows. Feedback from our AIIM community of practitioners tells us that working with unstructured information is one of the biggest barriers to digital transformation.
There is a growing disconnect in organizations between their desire for process automation and the information that is needed to drive those processes. 54% of the information needed within a particular business application is stored within the application itself rather than within a dedicated content repository, a percentage that has remained remarkably consistent over the past five years.
At the heart of any digital transformation journey is information. Information is the currency that fuels and funds innovation, process improvements, and organizational performance. As a result, an organization’s information is its most valuable asset; the common denominator in customer experience, business agility, operational excellence, and automation.
We've been offering the Certified Information Professional exam in a proctored online format for about a year now. In that time, we've noticed some common pitfalls that cause issues with candidates or even prevent them from completing the exam. Here are the top three issues candidates run into and how to avoid them:
We regularly discuss the value and importance of information governance - at our conference, in our training courses, in our virtual events. And we're by no means alone - every association and consulting firm in the industry has been making the same points for years. And if you're reading this post, you probably get it already. But what if your bosses still don't care? How can you move your organization's information governance program forward in the absence of management support or interest? There are two ways to approach this.
“To Fly. To Serve.” That’s the motto of British Airways, a carrier I have flown for many years. When I first saw those words displayed on a plaque in the cabin as I boarded my flight, I chuckled. At the time, they seemed rather pretentious for what has become a very commonplace, almost plebeian way to get folks from one place to another. Of course, the more I thought about it, the more I warmed to the seriousness with which somebody at BA viewed the enormous responsibility inherent in transporting hundreds of people across the Atlantic in a silver tube. I realized how much was riding on that bus!
AIIM believes that every organization should be on a Digital Transformation journey and that Intelligent Information Management is the driver for that transformation. But how do you begin to put all of the pieces together into an approach that will make a difference? That is the subject of a new eBook from AIIM titled How to Become a Modern Records Manager (and a Business Enabler). It explores ways to build a modern records management program that will put the “intelligent” into intelligent information management.
Several months ago, I developed a nagging pain in my right shoulder. Nothing much at first, but over time, it got worse. Initially, I ignored the pain and hoped it would resolve itself. But it didn’t. So I tried several common over-the-counter remedies; the ones that everyone takes. They provided some improvement, but none resolved my problem.
When I was a kid in grade school, I always hated homework because it often stood in the way of going outside to play with my friends. I can remember joking around with them and saying that we needed to build a robot to do our homework for us. That way, we could spend our after school time riding bikes and playing together.
In my previous blog on change management, we examined the natural and inevitable cycle of change that people go through during times of change. We explored how resistance to change is often a more troubling problem than even the most complicated tangle of technology, and how project managers and systems integrators need to account for these human factors. Indeed, no matter how innovative new systems and technology are, or how thoughtfully we have put together our strategies, if people resist change and find ways to sabotage our efforts, it is unlikely that even the best technical implementation will have meaningful success.
Steps to Make Your Paperless Office Dream a Reality According to AIIM research, 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. But why? Most respondents pointed to operational savings as a result of a more digital and connected workflow. In other words: cut the paper, cut the inefficiencies.
It is common to take great care in the selection and implementation of new technology. Interactions between hardware and software are cautiously investigated; operating systems and network connections are carefully tested, and uptime on critical systems is painstakingly protected. But one very influential factor that is often overlooked is the natural and emotional reactions of people when things change. If people resist change, find ways to sabotage your efforts or become angry or withdrawn, it is unlikely that even the best technology strategies will have meaningful success.
Everyone has a process for onboarding new hires, contractors, consultants, etc. There's a checklist to follow: issue the badge, issue the keys to the office and the parking garage, and of course set up the Active Directory account, the email account, and all the other information management system set-up tasks.
AIIM strongly believes in an even 50/50 split between men and women in the workplace. As the roles of women in the workplace have changed dramatically over the past few decades, more and more women continue to take on roles in Information Management. To grow and support this exciting transition, AIIM launched the Women In Information Management (WIIM) program.
Earlier this year AIIM conducted a survey, in partnership with Parascript, called “The Leaders in Capture.” The purpose of this annual survey is to better understand how organizations are using advanced data capture techniques currently, what their vision and plans are for the technologies and capabilities in future, and where they feel are the roadblocks to success and the avenues to gaining advantage.
Wouldn’t it be nice to hear first-hand, from one of your peers, about the Intelligent Information Management technologies and tools that they have applied in the real world to accomplish a specific digital transformation goal?
Capture? Haven’t we been doing this for years and years? Well…yes and no. Yes, organizations have been scanning paper into digital archives for a long time. And for 72% of organizations, scanning paper is still the most important part of their information capture strategy. The continued importance of simply getting rid of the paper is not just a function of laggard organizations; the struggle to get rid of paper is consistent across all levels of overall competence.
I've been thinking a lot lately about the role of solution providers in the information management industry, specifically as applied to education and professional development. In this post I am focusing on the members of solution providers’ staff that are marketing to customers, selling to customers, acting as the voice of the customer, and implementing and supporting customers’ solutions.
Over the past few years, we’ve seen the Enterprise Content Management (ECM) industry go through some significant changes. Many would say it goes even deeper than change and have been calling it a metamorphosis. In nature, metamorphosis is the process of transformation from an immature form to an adult form in two or more distinct stages – a good example is a tadpole turning into a frog.
Guest Post: Joanne E. Novak from Konica Minolta Business Solutions. For the past 3 years, the Clerk of Common Pleas Court in Clark County, OH, Melissa Tuttle, has been utilizing a content management tool to automate her business workflows. Like many Counties, Melissa and her team deal with a lot of paperwork and file types. Utilizing a content management tool has helped them eliminate the time-consuming burden of pulling paper files manually and instead utilize automation so that Melissa and her team can do their jobs better. “[Our content management tool] is not just a scanning tool, but much more…to help the workflow and integrations, and help us achieve our goals in running the court system.” - Melissa Tuttle, Clerk of Common Pleas Court, Clark County, OH This county adopted technology over a decade ago to become more efficient. Yet, today there are many other counties in the US still struggling with manual processes and paper files. With each state creating their own guidelines for public record requests, it's become a growing challenge for the clerk’s office to respond “as quickly as possible" to provide the requested information.
Welcome back to the last post in this series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 5, Implementing an Information Management Solution. You can review the previous posts in this series here: Domain 1: Creating and Capturing Information Domain 2: Extracting Intelligence from Information Domain 3: Digitalizing Core Business Processes Domain 4: Automating Governance and Compliance We end this series by looking at how to implement an information management program. Such a program includes more than just technology, though that is often a part of the overall solution. But it's also assessing the current state of the organization, making the business case for change, and designing a solution that will support and enable its goals and objectives.
The modern business ecosystem has changed considerably in just the past few years and with it have come some new challenges for the information professionals involved in storing, maintaining, and protecting it all. Managing business information has grown from something that was once limited and contained behind the corporate walls to something that’s well…anywhere and everywhere! The rising demand for new devices, greater agility, and work beyond the corporate wall has given birth to a new wave of challenges, including:
Organizations around the world invest a great deal of time and money to manage information. The expense of hardware, software, and facilities can add up quickly and costs the average organization somewhere in the range of 3.5% to 7% of annual revenue. So, if you have a $50 million company you can anticipate that you’ll spend around $3 million or so to manage your information every year.
Welcome back to this continuing series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 4, Automating Governance and Compliance. You can also refer back to the posts for Domain 1, Creating and Capturing Information, Domain 2, Extracting Intelligence from Information, and Domain 3, Digitalizing Core Business Processes. This domain is important because it focuses on the compliance and risk side of information management. While the primary focus of intelligent information management is on enabling and supporting business goals and objectives, it's still important to safeguard information to minimize risk and liability. The challenge here is that all the policies and procedures you can imagine won't help if they aren't implemented and followed. Here, particularly in the case of records management, users aren't records managers and don't want to be - they want to focus on their main job responsibilities. In addition, they aren't trained to do these types of tasks. So, the better approach by far is to streamline and automate them so that they are relatively transparent to users.
Last week, I had the privilege of teaching our inaugural Foundations of Intelligent Information Management course in Denver, CO. We had students from a variety of industries and locations take part in the course, which is designed to provide participants with a thorough understanding of the fundamentals of information management. Over four days, we covered the entire lifecycle of information management: Creating and capturing information Extracting intelligence from information Digitalizing core business processes Automating governance and compliance Implementing an information management solution
Organizations today work with a great volume and variety of data. The trick is using that information in ways that improve the performance of the organization. One example is in the oil and gas industry where the stakes are extremely high; involving millions in revenue. Government approval for exploratory oil and gas rights are awarded to companies with the best technical application. The trouble is, assembling and authoring highly complex, high-value documents like exploratory proposals and regulatory submissions – which can often be thousands of pages – is a huge challenge.
Welcome back to this continuing series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 3, Digitalizing Core Business Processes. You can see the posts for Domain 1, Creating and Capturing Information and Domain 2, Extracting Intelligence from Information. Digitalizing core business processes is much more than scanning paper documents or workflows. It involves rethinking business processes and asking questions about how information comes into, flows through, and leaves business processes. It involves reimagining work at the speed of digital and leveraging new capabilities to satisfy business and customer expectations.
Recently, you may have heard the phrase, “I am working remotely.” But, what exactly is remote work? Let’s start by explaining the term first. A remote worker is someone who works outside the office space. As technology has evolved, it has changed the way people work and created new opportunities to work outside the office walls. Remote working is also referred to as teleworking or telecommuting. A lot of efforts are being put into starting such a culture, but then there is a lot of things that need to be considered. To scale remote work productively, there are a lot of things that are required. From acceptance of the employers to remote desktop software, everything needs to be considered. To solve your doubt, remote desktop software is something that helps a remote worker be in touch with what is going on in the organization that he is working for.
By now, you may have heard that AIIM is in the process of updating its Certified Information Professional (CIP) Program. With CIP 3 set to launch soon, your podcast host Kevin Craine wanted to dig deeper into what users can expect from the revamp of the program.
Hopefully, you've heard by now that we've updated the Certified Information Professional (CIP) exam. To help answer questions and clear up any confusion, I’ve been covering each of the CIP domains in a blog series to explain the updated exam: what's new, what's changed, and how to be successful. In the last post, we focused on Domain 1: Creating and Capturing Information. This time, we’ll be taking a look at Domain 2, Extracting Intelligence from Information.
Before engaging in any Enterprise Content Management (ECM) initiative in your organization, it is crucial to have a list of current ECM systems or tools and make the proper gap analysis to define the desired state, having always in mind to deliver the right value proposition to the business.
Hopefully, you've heard by now that we've updated the Certified Information Professional (CIP) exam. If so, you’re probably wondering: What's new? What's changed? What do you need to know to be successful? These are important questions, so I thought I’d take some time to go over each of the 5 Domains of the New CIP in detail to help clear up any confusion. Let’s kick things off with this blog post where I'll be focusing on Domain 1, Creating and Capturing Information. Keep a lookout for upcoming posts on the remaining 4 Domains soon.
Companies are always looking for ways to make their workplace more productive and efficient and to reduce costs. Document management has an important part to play here. A survey conducted in 2012 showed that 21.3% of losses in employee productivity are due to paper-based documentation challenges that businesses go through. Converting your paper files into digital files via document scanning services can really help in alleviating the nuisance of managing paperwork at the office. While some documents do need to be printed, digitization can considerably increase your workplace productivity. With document scanning businesses, you can achieve superior efficiency, better systems for storage and retrieval and greater security controls. Let’s take a deeper look into how digitization can prove to be beneficial for your business.
Good news - we’ve updated Certified Information Professional (CIP) exam! For the last six months, a group of very experienced subject matter experts has been revising the CIP exam, program, and training. With any change comes questions, so I thought I would take some time to answer some of the ones I’m sure you’re asking.
Did you know that AIIM is governed by a Board of Directors (BOD)? Our BOD is the governing body of our Association. We rely on this group of individuals to help us establish strategic direction and set policies. Members of the Board represent a cross-section of our community who volunteer their time and talents to this position.
Sometimes a little too much of a good thing can be a bad thing. An overabundance of motivation can lead to stress, fatigue, and burnout. According to the Harvard Business Review, the majority of managers now spend over 85% of their work time checking emails, checking up on meetings, connecting with people over the phone, and checking their phones for important, work-related updates. This is a staggering 50% jump in just a decade’s time. Clearly, we need better ways to manage time.
I am very pleased to announce that the Certified Information Professional (CIP) exam has been approved for reimbursement under the Veterans Education Benefit program for Licensing and Certification reimbursements administered by the U.S. Department of Veterans Affairs - aka the GI Bill.
As a project manager that specializes in digital software products, I will let you in on a secret about a new role, a new type of person that is emerging in the ranks—and it’s all good news for your project. This particular role actually inspired this series of articles about new roles that were emerging in the project life cycle due to digital disruption. The previous articles in this series are: The Servant Leader, Team Doctor, Technically-Comfortable Agile Project Manager The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge The Emergence of the Elusive Digital Unicorn As a project sponsor or agile project manager, you should definitely be on the lookout for this person, because if you can find them and secure them for your team, you will have given yourself a much-needed advantage in ensuring you ship a quality product. The person is the new type of QA engineer.
Prior to becoming involved with the content and information management industry, I spent several years in the high-volume printing industry. I was a mid-level executive for a large health insurance provider and was responsible for printing and mailing, pre-press and offset printing, and electronic book publishing across four states. And let me tell you, my teams concentrated on output. Tons of it. Twenty four hours a day, 365 days of the year. Imagine stacks of paper everywhere and truckloads of output being shipped and mailed nationwide. This is in great contrast to today and my current involvement in the enterprise content management industry (now Intelligent Information Management) where our attention is largely focused on input...with much less focus on output. We aggressively capture data, input that information into advanced systems and databases, and then safeguard it with methodologies and teams designed to collect and protect information.
5 Elements of Real-time Capture Why should your organization care about the differences between real-time capture and batch capture? Each has a purpose and benefit to an organization, based on the need, information type, and value it represents in relation to operational outcomes. Many businesses today, are facing increased demands to capture information from unique applications immediately, and address multi-channel capture at the first touch-point of content. They are looking for ways to identify and harness the power of the most effective and efficient capture services to automate the capture process and integrate it with business critical processes and workflows. These developing requirements are defining the discussions around real-time capture.
Have you ever watched a football game or other sporting event where they gave the players or coaches microphones? Or, how about an 'after show’ of your favorite reality tv program? I don’t know about you, but these are some of my favorites to watch because it gives the viewer a more intimate look than you would get by just watching the game or show normally. In these ‘real life’ situations you can hear directly from the players as they pump up their teammates, hear the strategy being passed between players and coaches, or hear directly from a reality tv star about what they were feeling during a specific situation.
It’s warm greetings from sunny San Diego on this episode of the AIIM on Air podcast! Your host Kevin Craine comes to you from The AIIM Conference 2019 floor with a series of interviews from the hallways, sessions, and even poolside at the Conference Party (if you listen closely, you can hear the party’s Beach Boys cover band in the background).
Before the introduction of online collaboration tools, work used to take place only in the office. However, online collaboration application has made a huge transformation. Nowadays, work is executed from the place where the team members are present. Online collaboration tools have ended up making the world a smaller place. These applications are smashing all the problems related to location and distance. With the help of these collaboration tools, employers are hiring their workforce from all over the world and employees are working without relocating. The privileges of Team Collaboration Software are numerous for both employers and employees. It is the perfect time to get onboard because remote collaboration work is the future. But before that, you should realize that online collaboration work is not merely about personal efficiency when you are not working from the office. You should know how to function in an organized form, as a virtual or remote team. Here are some of the competent suggestions that will help you to enhance your own work as well as your remote team to be more productive.
Some of you may know that, when I was a kid, my dad was my high school principal and my mom was our high school drama teacher. Basically, it meant that NO ONE asked me out on a date. But it also meant that I had a unique front row seat for observing my parents in their ‘natural environments’. I knew they taught, I knew they loved what they did, and I knew they were really, really good at what they did because all the kids and teachers loved them. Naturally, I wanted to teach as well. But, unlike them, I had no idea what I wanted to teach. So, as my siblings became a teacher, a pharmacist, and an entrepreneur respectively, I became what they struggle to understand -- “Now what exactly is it that you do?”
Open Platforms: Perceptions and Realities What exactly does it mean to have an “open platform”? The perception is that an open platform has no restrictions or limitations; an open platform is agnostic. Yet reality is that there could be some limitations or restrictions. For example, there are ECM solutions that are built upon a proprietary database and are still considered to be “open”. The reason being they support a specific set of open standards for interoperability and integration. While the concept is sound, and many businesses look to a day where interoperability and integration across the enterprise is achieved, AIIM research finds that only 8% of organizations have accomplished this.
Today's businesses run in the cloud. Organizations are embracing a new way of working in a cloud-native environment that enables content to move effortlessly between teams, partners and customers. This is a powerful way to run the business without compromising on security, governance, and compliance. A 2018 IDG Cloud Computing Study found that 77% of enterprises have at least one application or a portion of their enterprise computing infrastructure in the cloud, and adoption is climbing. Furthermore, according to our AIIM 2018 State of the Industry study, over 35% of respondents said that their organization was moving “more to the cloud” over the next 12 months.
Recently, AIIM released an eBook titled, State of the Industry – Content Services that examines the current state of Content Services technologies and how user perceptions about them are changing. For this research study, we surveyed over 300 decision-makers from around the world about their focus on Content Services to answer these three core questions:
This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? Part 3 -- How is content services automation revolutionizing records management and information governance? Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies. Multi-channel capture is poised to assume an increasingly important role as the tide of incoming information rises and accelerates. There is still a long tail in the market that views “capture” as primarily something you do to paper in order to more effectively store it somewhere. That is clearly changing, and next-generation capture is focused on the capture of information from all forms of incoming information, translating that information into a machine comprehensible form and using it to directly engage business processes.
This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises. Convincing management that they should even “care” about information governance is a problem for 48% of organizations. Core records management and governance concepts remain critical, but organizations increasingly seek to automate implementation and make these capabilities as embedded and invisible as possible. [Free Research: State of the Industry - Content Services]
“Every organization is on — or should be on — a Digital Transformation journey.” I would bet that this isn’t the first time you’ve heard that statement. At AIIM, we really believe in that statement, so we’ve been practically screaming it from mountain tops.
This is part 2 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? The past few years have created many new challenges for the Information Professionals who are entrusted with managing an organization’s digital assets. Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. Every organization – regardless of industry – is now a technology organization. But rising information chaos is a very real and strategic threat to the ability of organizations to succeed, or even survive. An effective Content Services strategy is key to addressing these challenges.
The proliferation of technologies across the world has led to a global environment of interconnected devices that allow us to communicate with one another constantly. This exponential growth, in essence, is the Internet of Things. It is the chief idea of bringing all of our lives online so that they can be made safer and easier to lead. However, it goes much deeper and further than that. In the next few years, we are anticipating that more than 50 billion devices will be internet enabled thus adding to the Internet of Things (IoT).
This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. Every organization is on – or should be on – a Digital Transformation journey. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.
For many years, “capture” was somewhat of an afterthought. ...It was something focused primarily on paper documents. ...It was something focused on archiving the document rather than on the extraction of data from the document. ...It was something you did at some point after information entered the organization. ...It was usually done in the context of one particular business process and needed to be customized to that process.
Agile project management is an effective way to manage complex projects. Why is agile so well-suited for long, complicated projects? The agile mentality underscores the importance of communication, collaboration, and continuous improvement. Agile project management is truly an amazing framework that has successfully transformed lagging organizations. Making coworkers feel more connected and engaged with each other and the project means ideas are more easily exchanged and improved upon. Teams are more cohesive, flexible, and adaptive, creating a company culture that fosters growth on every level.
One of the most vexing problems for organizations is mitigating GDPR compliance risks when dealing with third parties, particularly the nature and extent of obligations between data controllers and processors. By virtue of the GDPR accountability principle, organizations are required to adhere to the six fundamental principles of safeguarding privacy rights that impact the collection, processing and disposition of personally identifiable information. These obligations extend beyond the walls of an organization to third parties that process personally identifiable information. Also, GDPR provides for a broad definition of processing and imposes stringent requirements on organizations that engage third parties to process personally identifiable information.
In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible. Most organizations are currently dealing with more information than they can handle. This can be expensive as resources on storing, protecting, and securing information are costly. It’s important to understand what data you have, why you have it, and why you need it - it's then that your data can be leveraged as an asset. [FREE Webinar: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]
Seven (yes, seven!) years ago, AIIM published “The Big Data Balancing Act - Too much yin and not enough yang?” The author of the report was none other than Nuxeo’s David Jones, who worked as a business analyst for AIIM at the time.
Are you counting down the days until The AIIM Conference 2019? Yeah, same here! But, I have a couple things that I think will help tide us over until the end of March when we all head to San Diego, CA.
Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.
Ask any builder and they’ll probably tell you that the strength of a building lies in its foundation. It’s the portion of the building upon which the entire structure sits – meaning without a solid foundation, a building or home won’t stand the test of time and can actually be dangerous to its occupants.
No matter where you turn, it seems you can't help but run into discussion about Artificial Intelligence being the future of Intelligent Information Management. In fact, when we surveyed the AIIM Community about it and found that: 81% of organizations reported that Deep Learning and Machine Learning are key to their future technology and business planning.
Intelligent Automation requires both a top-down and a down-up strategy and the proper content capabilities to drive this strategy.
AIIM19 is only a short time away and information management professionals from around the world will converge in San Diego for three days of sessions, sharing and fun. But what can you expect this year? In this continuing series of AIIM19 session previews we get a taste of what’s to come. I spoke recently with Angela Watt about her session, co-hosted with Emily Speight, titled “Absolute Intelligence: Taking the Artificial out of AI,” and I asked her to briefly summarize the topics.
There are some important sessions planned for AIIM19 this year. Topics range from artificial intelligence to business process automation and data analytics and beyond. But none will be more informative than a session planned by David Jacopille from Massachusetts Financial Services titled “Bot Bootcamp: How to Manage Your Artificial Employees.” I spoke recently with David and asked him to give us a preview of what to expect.
The combination of cloud technologies plus mobile is a volatile one when it comes to the sustainability of existing organizations. We’ve never before been in a disruptive environment quite like this one, and it demands much more agile approaches to IT. Established incumbents are being challenged on every front. Consider the following:
We have a number of important sessions planned for the AIIM19 conference coming to San Diego on March 26-28. I spoke with Carah Koch, the Director of Enterprise Content Management for the Metropolitan Council of the Twin Cities, about her session IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You, and asked her to give us a short preview of what to expect.
Content, documents, and information are at the center of all organizations, of all sizes, and in all industries. But once your clients need to review, approve, sign a document, or receive some information— efficiency is key. That is when you need your organization and processes to shine. Allen Bonde, an analyst at Forrester, defines “The Magic Moment” as the moment of communication between your organization and your customer. At that moment, they are reminded of the power of story-telling, relationship-building, and creating lasting impressions. One of the most significant benefits of creating Magic Moments is the improvements companies see in their customer retention. The real question is, what can your organization do to achieve this Magic Moment? The easiest place to start is with your customer-facing business processes. Intelligent processes are key to creating a Magic Moment and that is where the digital transformation of your content and information can help.
AIIM19 is coming soon to San Diego on March 26-28 and as usual the gathering will be the place to be for information management professionals. If you plan on attending you should mark your calendar for an important roundtable session called “When You Are in the Storm: Content Analytics & ECM Implementation Across the Enterprise” being hosted by John Daly, Information Governance Manager the Metropolitan Sewer District in St. Louis. I asked John to give us a small preview of the session.
AIIM19 is just around the corner, March 26-28 in San Diego, and a number of interesting sessions and panel discussions are planned. To give you a sneak-peek, I spoke with one of the presenters this year, Lewis Eisen from Perfect Policies about his session titled “Writing Effective IMM and IT Policies.”
There‘s a lot of excitement about Artificial Intelligence and business automation these days, and for good reason. Developments in AI — and its sidekicks “Deep Learning” and “Machine Learning” — bring the promise of transforming work as we know it. Those transformed work processes will operate in a completely different way: fully automated and autonomous, with smart machines doing the work. The vision is to free humans from performing mundane and repetitive business tasks and assist them with better access to better information to better serve customers and the business.
I've been working on a project over the past few weeks focused on the role that content plays in core business processes, specifically Human Resources (HR), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).
At AIIM, we believe that every organization is on — or should be on — a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combatting the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management. The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences.
Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. This information tsunami is happening at the very time that the process value of these digital assets is more mission-critical than ever.
The beginning of the year new year is always such an inspiring time – it’s the time of year that many of us begin to reflect on the previous year, take note of potential areas for growth and opportunity, celebrate our accomplishments, and ultimately shape a plan for continued success in the new year. This exercise is often done both on a personal level in our daily lives as well as with our employers in our business lives.
While Artificial Intelligence (AI) has the potential to be a very powerful tool in information management, the topic is so wrapped up in hyperbole and confusion that it can be challenging to cut through all the noise, causing many to fear the complexity of AI. As you may know, AIIM recently launched a new training course titled Practical AI for the Information Professional. The challenge presented to my colleague Kashyap and I was to take a very complex and hyped topic and make it understandable and relevant to the real world needs of the business -- cutting through the hype, demystifying the technology and providing sound advice and guidance. New Training Course from AIIM: Practical AI for the Information Professional What we found in our research was that AI is not as complicated or daunting as most believe. We discovered in our dozens of conversations with folks from organizations of all sizes that there are three major misunderstandings about the use and value of AI.
Digital transformation means reworking business processes to take maximum advantage of data and digital content. Better, faster, and cheaper content management is one goal, but the real payoff is in automating routine tasks including customer interactions. More data and process improvement will, in turn, allow us to do more with our content, to reach new audiences and boost satisfaction and profitability, however you measure it. To get there you need AI -- algorithms, models, and measurement -- and you need to trust that what you've built will do the job reliably and correctly.
A potentially problematic challenge for industry and legislators is the apparent tension between privacy rights and the rapid adoption of blockchain-based applications which are expected to reach $10.6 billion in revenue by 2023.
I am interested in forming a dedicated group of knowledgeable end users to provide insight on key trends in Intelligent Information Management. The intention is to systematically identify:
Data Privacy Day takes place annually on January 28th in recognition of the January 28, 1981 signing of Convention 108, the first legally binding international treaty concerning privacy and data protection. This day, led officially by The National Cyber Security Alliance (NCSA), is an international effort to “create awareness about the importance of respecting privacy, safeguarding data, and enabling trust”.
If you take a look around your office, home, or even places like your car you’re sure to see it – Artificial Intelligence. And it’s not just in our personal lives, in the world of business we continue to grow and expand the way we work with the use of automation, smart machines, and more.
“Ideas are a commodity. Execution of them is not”-Michael Dell.
In today's digital world, the chance of information-related security breaches is high. Is your company's data security plan up to date and bullet proof?
You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? Embracing new technology is not the major challenge – human behavior is a significant factor in the success or failure of such projects. In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization.
Every organization wants to increase agility and productivity by extracting maximum value from its processes and content. Organizations need to bridge the silos created by disparate lead applications to seamlessly pull structured and unstructured information together and present the whole story to the customer relationship management (CRM) users who need it. Easy access to documents and content is a key requirement in fully leveraging a CRM system. 95% of CRM users want easy access to the latest version of their files and documents and 55% of CRM customers see “ease of use” as the most important feature.
The best way to think about HR process automation is by thinking about it over the lifecycle of an employment relationship and the kinds of documents that are typical in each stage of the life cycle.
Every day represents a new set of people-process-technology challenges for HR professionals. From the time a prospective employee first comes into contact with an organization to the time they leave or retire, HR professionals must deal with myriad of documents and processes that span the entire lifecycle of an employment relationship.
Those who have been practicing Human resource management for years knows the importance of relying on data analytics for creating an enhanced work culture or else they might lag behind that of other departments. Many of you tend to hold the purse strings that HR deals with people, they do not require dealing with large-scale data efforts and have gone to the back of the queue as a result. With the ever-growing technology advancement, Human Resource professionals have started embracing the future: data analysis.
The amount of data stored on electronic systems today is exploding and growing at an exponential rate. Data breaches, privacy concerns, and growing e-discovery costs continue to evolve how organizations approach controlling their business data while balancing worker productivity. Aged or poor data hygiene can further increase organizational inefficiencies, in aggregate costing billions annually.
We have a small problem with Big Data...the majority of us just don't completely understand it. Sure, we've all heard the term "Big Data" - but I'm willing to bet if I asked a room full of people what it was, I'd get puzzled looks and shrugged shoulders from about half the room...and I'm sure I'd lose most of the other half of the room if I followed up that question by asking how to leverage big data for real business value.
Enterprise Content Management (ECM) is a systematic approach to capture, manage, store, preserve and deliver information related to business processes. So if it is related to business processes, especially to core business processes, it must be considered key for any organization.
IoT, or the Internet of Things, is a grand ambition of the most influential kind. It is a unified goal that seeks to create an internet age of unity and equality that we may not ever see in any other industry. In this article, we will explain why cybersecurity will save IoT and let us progress well into the future with greatly reduced hazard.
Interviewing full stack developers can be a difficult job. As an interviewer, you’ll need to assess personality, technical proficiency, and work ethic all at once. While you may have rounds of interviews to accomplish this, it’s best to establish as much as you can within the first interview. How do you accomplish this for a technical interview? How do you interview full stack developers effectively? There are plenty of ways to conduct an interview successfully, so there’s not one single format that’s guaranteed to work or fail one hundred percent of the time. However, there are some tips and tricks you can employ to ensure your full stack developer interview goes as smoothly as possible.
Skilled project managers are the glue that keeps your team together. Without the shrewd judgment of an experienced project leader, your team is doomed to wander aimlessly from objective to objective with lowering morale, rising costs, and mounting hurdles.
Following on from our previous article where we identified how digital disruption is breeding new roles in the project and business landscape. We are now going to focus on the hands-on Digital Project Sponsor.
Are your Human Resources processes intelligent? Before you try and answer that, let me explain more about what I mean.
A new year gives us the chance to reflect on all we've accomplished and set our sights on new challenges to conquer. If you haven't embarked on your Digital Transformation journey, this is the perfect time to begin.
No, you read that title right – seventy THOUSAND boxes of paper in the highly restrictive environment of legal services. That’s what Susan Gleason, Manager of Records and Information Governance at Shipman & Goodwin and her team were up against.
Who is AIIM? Well, that's a challenging question considering AIIM is an organization... But, when we take a step back, it's easier to see that AIIM does have a persona. It's you, me, and the other 155,000 global information professionals worldwide that make up the AIIM Community. So to be able to answer a question like "Who is AIIM?", we had to go straight to the source!
A study (conducted by Hyperfish, Sharegate, and Nintex) found that 50% of organizations still use manual processes to enforce SharePoint governance. It doesn't have to be this way! New Office 365 capabilities allow you to automate important governance activities and core business processes.
There is nothing that brings a Digital Transformation journey to a halt more than a records management program that's stuck in the past. A modern enterprise needs records management practices that move the business forward, not hold it back.
Artificial Intelligence (AI) is obviously all the rage. Consider the search traffic on “Artificial Intelligence” since early 2016. As a result, just about every technology product in the world now seems to have the artificial intelligence “label” attached to it.
Disruptive Technologies are changing existing landscapes Technology has had a profound impact on the business world. Simply walk into any business, no matter the size, and you will see the prolific adoption of technology. Digital project boards, virtual teams scattered across the globe; are all indicators of business reliance on this “fourth industrial revolution.” From industry data and anecdotal evidence, this tech utilization is on an exponential increase.
Social media marketing is a great way to help launch your startup. It’s cheap and effective -- if you have a strategy. Where do you start? How do you attract customers through platforms like Twitter and Instagram? This guide will help you answer these questions and more. Here are 8 essential tips to help your social media marketing efforts:
Life for the owner of a startup can be stressful and filled with rapid-fire choices that can hobble progress and add an undue burden. Luckily for startup owners everywhere automation has become a ubiquitous technology and is innovating in the business sector every day.
Once you stop learning, you start dying. -- Albert Einstein By now, you’ve probably heard all the statistics on how much information we create, how much faster we create it, and how much harder it is to manage. While these statistics are all true, there’s an opportunity for information professionals in all this chaos. Organizations desperately need someone to help them clean up their digital landfills. But where do you begin?
How do you make SharePoint and Office 365 deliver value as an intelligent information management platform? That's what we sought to find out when we first contacted SharePoint expert, Rob Bogue. Rob basically eats, breathes, and sleeps SharePoint, so we knew he'd be the perfect one to work with.
More rigorous privacy regulations such as the EU GDPR and a number of US privacy initiatives such as the recently ratified California Consumer Privacy Act impose higher standards on data controllers and processors to safeguard privacy rights – including data subject consent management, accommodating data subject requests, data portability and more onerous data controller and processor accountability standards.
Our third and final installment of our virtual event sneak peak is here. We are so close to unveiling “Going Digital: Strategies for Digitalizing the Enterprise”! Take a look at what you can look forward to:
This is the next installment of our sneak peak posts in anticipation for our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”. Here’s what our speakers had to say:
We’re less than a week away from our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”! In anticipation of the big day, we reached out to our speakers and asked them to share a preview of their talk. Throughout the week we’ll offer a glimpse of what they had to say.
We're getting close to our November Virtual Event and we have an exciting announcement! As a "Thank You", we're going to be giving away two Emerging Technologies training courses on Robotic Process Automation (RPA). That's $220 worth of AIIM training for free!
No matter what industry you are in, audits are stressful. Many of your company’s processes and documents must be analyzed to make sure you are compliant and up to standard. That means the auditor is going to need to see a lot of paperwork. If you currently use filing cabinets, inboxes, and hard drives to store your documents, then an audit is likely your worst nightmare. Luckily, there is a better way. With a document control software, you no longer have to stress when it’s time for an audit. All your information can be stored within one comprehensive system that allows your data to be tracked, stored, indexed, and searched. Here is a look at six ways a document management system can help your company get organized and ready for your next audit:
In The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve and in GDPR after the Deadline: Progress, But a Long Way to Go, AIIM began an examination of one of the four key IIM practice areas — Automating Compliance and Governance.
Test...Quiz...Exam...How do these words make you feel? For many, the mere mention of them is enough to conjure up feelings of anxiety, stress and pressure. You don't often hear people say, "I LOVE taking tests." At AIIM, we know tests can be downright scary. But, we also know the power of preparation and understanding. A lot of times fear comes from the unknown - in the case of a test, not knowing what to expect, not knowing if you're prepared, and just overall fear of failure from not knowing enough.
For decades, VR has been a dream for video gamers. Despite infamous disappointments like Nintendo’s Virtual Boy, the goal of creating fully-realized VR experiences for immersive gameplay has remained. After countless iterations of vaporware, VR is finally becoming a reality. VR is far from perfect, but hardware like PSVR, Oculus Rift, and the HTC Vive have made it far more appealing for developers and consumers alike. Investing in VR no longer requires thousands of dollars and state-of-the-art machinery. Free software and affordable VR headsets present an opportunity for relatively low-cost investment for new developers. Here are 5 tools to jumpstart your VR project:
A great project development team can only be great with the right tools. Through the numerous project management methodologies and top-down inferences, there is one constant; management tools. Even the best managers can’t work efficiently without them. They range from the micro to the macro and cover all of the aspects of a project’s lifecycle. They create an atmosphere of greater cooperation and productivity. This makes them even more valuable to the heads. All leaders want effective teams and all effective teams use project management tools. In this article, we are going to cover some of the very best tools on the market today.
Why choose certification? For me, it's about proof (to myself and to employers) of my expertise. The Certified Information Professional (CIP) started with a group of industry experts and focus groups that worked together to define the body of knowledge necessary for information professionals to be successful in the digital economy. From there, AIIM worked to build a certification exam based upon this body of knowledge - and the CIP was born. Fast forward to present day and the list of CIPs is growing daily and from all over the globe. I had a chance to sit down with one of our CIPs, Devon McCollum, Corporate Records and Information Manager for Members 1st Federal Credit Union. I wanted to pick his brain to see what advice and tips he had for others considering certification.
Eighteen years after US ESIGN Act and 21 years after the world’s first laws on electronic signatures went into force in Germany and Singapore the benefits of e-signatures are widely understood and many organizations rolled out e-signature to some extent. However, users are reporting mixed experience with some of these solutions: some are not providing a compelling user experience; some have not been designed to support omni-channel strategies; some have found a lack in workflow orchestration, deployment options, or integration capabilities; and some have found that the solutions were not designed to meet global compliance requirements. Today, many e-signature implementations are in a silo stage. In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “esign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance. Some key take ways:
Finding the right information quickly is an imperative function for all organizations, yet 75% of AIIM respondents said this is a challenge for them at work. One main cause is the overwhelming amount of costly legacy information systems and technologies that are difficult to modernize or connect to one another to make useful. Sound familiar?
Are you planning to modernize your information management strategy with machine learning? You're not alone. According to AIIM research, 51% of organizations plan to spend “more” or “a lot more” in the next 18-24 months on their efforts to leverage analytics and machine learning. This task can be frustrating to tackle, and for this, we have a solution for you.
Virtual reality has a truly astounding trajectory. The VR hardware and software market has already tripled in size in only two years. In a few short years, Statista predicts that the market size for virtual reality software and hardware will expand to over $40 billion. Only a decade ago, virtual reality seemed like a distant dream. Now it seems that VR is more than an outlet for escapism, entertainment, and media. It seems VR is poised to disrupt all sorts of business practices and even entire industries. For instance, healthcare, education, and journalism are experimenting with VR and related technologies.
Agile companies are ambitious. Agile teams seek to reach new heights by employing an iterative approach. While agile project management is an extremely popular project management framework, it’s not wholly understood. More importantly, misusing the methodology can spell disasters for teams. Agile organizations have to be careful especially when hiring promising project managers to lead a new team. Here are 5 project management mistakes agile organizations should avoid at all costs:
For me, "Artificial Intelligence" used to conjure up images of the latest Sci-Fi movie or things like the talking car KITT from the 80's TV show Knight Rider. It wasn't until fairly recently that I began to see this shift from Sci-Fi movie topic to business value.
The venerable template allows structured form data to be accurately extracted. In the document capture industry, the concept of templates where you specify the location of each data element is a tried-and-true strategy for structured forms. If the form is standardized, giving the software the precise place to look for data will almost always result in better performance over alternatives such as rules-based approaches using keywords or patterns. Even with unstructured data such as on invoices, we find that many organizations have opted for a template approach after finding that more flexible, rules-based approaches fall short. The result is a tremendous amount of upfront effort and a lot of maintenance.
Having your cake and eating it, too, is a proverb that’s almost 500 years old, which means you cannot have two incompatible things at the same time. So many examples of situations exist where you face two mutually exclusive options. Let’s take document capture. Document capture software is designed to automate document-oriented tasks such as sorting or extracting key data. In order to achieve that automation, you must spend time to configure the software to identify documents and reliably locate and extract that data with a high enough degree of accuracy that your staff need only be involved in verifying a small percentage of it.
The rapid increase of "Big Content" in the digital age has culminated an array of costly legacy information systems and technologies that store and manage content but with no way to modernize or connect to each other. This begs the question: How do you strategically modernize to move forward and also work – efficiently – in your multiple systems? How do you realize your ROI?
In 1989, I took my first decision sciences course, and started coding in SAS at the age of 20. I greatly enjoyed pulling discoveries buried within mounds of data, although and even small datasets had many discoveries back then. At the root of every model I’ve built, even the simplest, was a solid understanding and foundational rigor of statistical theory. When computing simple statistics or developing descriptive models, I thought through the math behind the model and how this would impact the formation, application, and interpretation. It was about 30 years ago when I started my decision sciences journey, and I’m still applying techniques and building models to empirically solve problems, answer questions, overcome challenges that improve, reduce error, or otherwise benefit a situation. Over the past three decades, I’ve noticed trends and shifts, an evolution of sorts, in the foundational underpinnings of development and application within this interesting profession. I’ve come to the following conclusions that illustrate the evolution of the data science function over the past few decades:
Are you finding yourself overwhelmed by the amount of data you have to manage? While it's great to stay up with the latest technology, digital transformation can sometimes leave people feeling like there was a document "explosion" in their department. Not to worry, we're here to help.
Taking care of your old documents is a complicated process. On one hand, you need to keep them stored away so that they don’t obstruct your daily work and clutter up the workspace. On the other, however, when you do need the documents, you need to be able to locate them quickly and not waste hours trying to figure out where they might have ended up. Even if you have a storage facility for keeping all of your documents, at least part of them will get misplaced or lost sooner or later, which can have negative consequences on your business. And today, when many of the newer documents are already stored digitally, how can you still find a reliable way to handle old paper records that are still relevant to your business? Well, there are a few steps you can take to help make the process easier.
Software development is a process fraught with pitfalls. If you aren’t careful about managing a development team, even a highly-skilled team, it’s easy for your product to become vaporware. In order to ensure your project stays within budget, you’ll need to understand what factors lead to an efficient development team. Software development is a combination of science, art, and business. You’ll need to gather data and apply that data to your efforts, but you’ll also need to rely on intuition, experience, and collaboration.
We were so excited to learn that AIIM's podcast - AIIM on Air - has been named one of the Top 5 Enterprise Content Management Podcasts of 2017 by Solutions Review. We're happy, we're proud, but most importantly - we're thankful. We recognize that we couldn't reach this kind of success without people like you, our dedicated listeners. Since launching the podcast, we've had over 400,000 downloads and have been averaging close to 10,000 downloads per month! So, in celebration of this achievement, we wanted to share our top 3 most downloaded episodes of 2018.
While “technical debt” is a term that’s frequently used by technologists, the implication and understanding of it tends to be opaque to the business until it’s too late - just look at how Nokia lost the mobile market that it helped create. The business and finance side of Nokia had the usual tools for assessing financial risks - but why do we not have an equivalent tool for the operational or existential risks when the debts come from the more intangible investment in technology?
With a little more than 3 months left of 2018, many businesses are focusing on what goals they want to achieve in the New Year. While some have talked of digital transformation, there are still an alarming number of workplaces that have yet to fully embrace digitizing paper documents and processing digital documents.
Remote work is exploding in popularity. Over a few short years, the percentage of remote workers has skyrocketed. Experienced professionals have flocked to remote work because of its promise of flexibility, freedom, and fulfillment. Employers are seeing the benefit of telecommuting as well. Increased productivity and reduced costs being compelling reasons to consider the new-fangled mode of work. Remote project managers can be trickier to hire than other remote professionals, however. Here are 5 essential interview tips for hiring remote project managers for your company:
We are barreling toward a future of automation. A great proportion of the six million US manufacturing jobs that have disappeared over the last few decades were lost as a direct result of automation’s slow absorption of physical labor and factory work. Now the pace is quickening. Because of the rapid development of artificial intelligence, the reach of automation is expanding, too.
For over 10 years now, AIIM's Leadership Council (LC) summit series has been the go-to event where the forward-thinking professionals in information management gather to delve into matters impacting the future of the industry. These member-only events offer a collaborative space for the dynamic conversations that help shape the role of the information management industry in a new era of business. In June of 2018, summit meetings were held in in Baltimore and London to discuss Surviving Digital Disruption: Finding Opportunity in the Drive for Platform Dominance. The discussion from those events was developed into a report: Surviving Digital Disruption (available for download).
This is the 12th post in a series on privacy by Andrew Pery. You might also be interested in:
We once had an IT person who worked for us who took a page out of the old Saturday Night Live routine, Nick Burns -- Your Company’s Computer Guy, who guarantees to “fix your computer and then make fun of you.”
Intelligent Information Management (IIM)...It sounds great, but what the heck do those 3 words really mean? Here at AIIM, you've probably heard us use IIM to describe the core set of capabilities that are necessary for organizations to digitally transform. In fact, we believe so whole-heartedly that it's the future of Information Management that we actually changed our name to the Association of Intelligent Information Management and even wrote the book on it. But, what does IIM mean from a user's perspective? What's changing in the industry that's driving IIM? That's what host Kevin Craine aimed to find out on this episode of AIIM on Air. Follow along as Kevin speaks with new AIIM member and Solution Manager at Consolis Sten Söderberg about the evolution of IIM and the upcoming challenges. With over 30 years in the industry, Sten offers a user's view of where the industry has come and where it's headed. Then, Kevin chats with Craig Hatfield, Lead Developer - OnBase / ECM at Sherwin-Williams Paints about his real world experience implementing systems and workflow that bring about more intelligent information management.