The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Blog Feature

AIIM on Air  |  Intelligent Information Management (IIM)

What Are the Best Information Management Podcasts? Reviews and Ratings

Quick disclaimer - if you stumbled onto this page because of an errant keystroke like I had when looking for a suitable image for this post and were actually looking for "The Best PodCATS"...without further ado, I bring you the best "podcat" I could find: But, if what you're really interested in learning about are the best podcasts on the topic of information management; then, you're in the right place. Since it's release, the AIIM On Air podcast has had over half a million downloads, averaging around 10,000 downloads per month. We work hard to deliver these 25-minute episodes exploring the methods, technologies, processes, and people on the front lines of information management. But, despite putting out two new episodes per month, we still get people asking for more. So, for those podcast bingers out there looking for more, we thought we would put a list together of our favorite information management podcasts to help keep your ears happy on your commute, at the gym, or anywhere else you listen to them. (*Note: To keep it neutral, we're using the listener ratings on Apple Podcasts.)

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Change Management

How to Assess a System Implementation Failure - To Salvage, or Rip & Replace?

This week I taught the AIIM Modern Records Management Master Class in Washington, DC. As with previous classes, there was a question that generated significant discussion among the students. In this instance, the question was about a system implementation that was not successful: “When you have a failed implementation, should you stick with it and try to make it work, or should you replace it with a better system?”

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Collaboration  |  Email Management

The Problem with Email Collaboration (and a Better Alternative)

While social media, the cloud, and advanced enterprise content management systems get the most attention, the fact is that plain old email remains to be a foundational tool in the way business gets done. And email shows no signs of going away any time soon. In fact, the total number of active email users jumped to 3.9 billion in 2019. American workers will receive an average of 126 emails a day. Like it or not, email remains the glue that ties an organization together. We use it to communicate with our bosses, colleagues, partners, and customers. We use it for storing important messages, and a lot of important collaboration happens in email. But, just because a tool can be used for a particular job doesn't mean it's the best option.

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Electronic Records Management (ERM)

How Much Does Records Management Training Cost? Options For Any Budget

How much does Records Management training cost? In a way, it’s a bit like asking, “How much does dinner cost?” So much of the answer depends on what you want. The cost of dinner could run anywhere from a couple of bucks for those pursuing the dollar menu at their favorite fast food joint, to something like “The Posh Pie” at the Lord Dudley Hotel in Sydney, Australia, which comes with a hefty $12,000 price tag. But, as the Association for Intelligent Information Management (AIIM), we get asked this question all the time. And just like the dinner question, it really depends on what you want. But, if you’re like me – when it comes to dinner (or training), you like to know the options.

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Collaboration

What Are the Top Approaches to Collaborative Work?

Team collaboration is one of the biggest factors that will contribute to the success of any business in the next decade. A joint study between the Institute for Corporate Productivity and Babson College found that companies that actively work to leverage collaboration as an organizational skill are five times more likely to be high performing. And after studying 55 of the largest teams from companies like the BBC, Marriott, and Pixar, researchers identified that the top factor in peak performance was the fact that leaders of the organization championed and enabled collaboration as an operational imperative. This means establishing the ability to collaborate on content at any point in its lifecycle securely.

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Document Management  |  Electronic Records Management (ERM)

Document Management vs. Records Management: What’s the Difference?

When I teach, questions often come up about the differences and similarities between document management and records management. Is there any difference? Does it really matter? Which one is best? The answers are, respectively, yes, yes, and it depends. Let’s take a look at each.

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Certified Information Professional (CIP)  |  Electronic Records Management (ERM)

The 8 Best Certifications for Records Managers

Since the creation of AIIM’s Certified Information Professional (CIP) program, we’ve certified over 1,500 information professionals. Throughout the years working with students to help them prepare for the CIP, I often get asked about other good certifications for records managers. But, when there are literally thousands of certifications in the marketplace, and dozens that have some connection to records or information management – how can you determine which one is right for you? Here are a couple of different ways to think through this:

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Artificial Intelligence (AI)  |  Information Security  |  Privacy

Regulation of AI-Based Applications: The Inevitable New Frontier

According to the 2019 IDC study of spending on Artificial Intelligence (AI), it's estimated to reach $35.8 billion in 2019 and is expected to double by 2022 to $ 79.2 billion representing an annual growth rate of 38% for the period 2018-2022. The economic benefits and utility of AI technologies are clear and compelling. No doubt, applications of AI may address some of the most vexing social challenges such as health, the environment, economic empowerment, education, and infrastructure. At the same time, as AI technologies become more pervasive, they may be misused and, in the absence of increased transparency and proactive disclosures, create ethical and legal gaps. Increased regulation may be the only way to address such gaps.

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Intelligent Information Management (IIM)

Where should information management live in the organization?

I returned to downtown Washington, DC, last week to teach the AIIM Foundations of Intelligent Information Management (FIIM) course. The class started with some icebreaker exercises, including asking the students to define, in their own words, “What is information management?” There were some fantastic definitions generated from the students for this and other discussion questions throughout the course. However, there was one question that kept coming up over and over again during the course, "Where should information management live in the organization?" That is to say, where should the information management/records management/information governance job function be located within an organizational structure? I thought this was an interesting topic, and I’d like to share some of the thoughts and feedback from the class.

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AIIM on Air  |  Paperless Office

[Podcast] Overcoming the Biggest Barriers to Going Paperless

The dream of going paperless has been on the minds of businesses of all sizes and industries for years. The idea is simple - minimize the use of paper to reduce costs and carbon footprint while at the same time increasing operating efficiencies and profitability. But just because a concept is simple doesn’t mean it’s easy to implement. And so for many, the dream of a paperless office continues to be just that…a dream.

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Capture and Imaging  |  Intelligent Information Management (IIM)

3 Ways to Improve Intelligent Capture with Human Touch

While digital information accuracy is important to all document preservation, some institutions benefit from it more than others. Intelligent Information Management (IIM) and paperless offices are sufficient for most businesses, but if the content is important for historical or informational purposes rather than a backup, the quick and easy options for digitization don’t always do the trick. There are serious pitfalls of intelligent capture, especially if a precise representation of the document’s content is important to a collection, such as legal documents, documents used for research and reference, or a historical document collection like a digital library. In these cases, human factors can never be replaced by technology because of the intelligence and problem-solving care experts possess. Whether the end result is for a paperless office or a collection of documents, the metadata, organization, and hands-on human approach can make the resulting digital library much more accurate and efficient.

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

Records Management in the Intelligent Information Era

Defining a New Era of Records Management Records management has traditionally been significantly focused on compliance. Compliance is important; to be sure; the more highly regulated an organization is, the more important compliance is. Every organization has to comply with something, even if it’s just tax and personnel regulations. And it’s complicated – every year seems to bring more laws and regulations, not less. As a reflection of this, in the original AIIM Electronic Records Management course, we identified 4 business drivers, and the first one listed was compliance (along with continuity, effectiveness, and efficiency). But while compliance is important, it’s insufficient as a business driver. Compliance doesn’t get management excited and eager to pour resources into it until there is a problem – and once the problem goes away, so does the focus and availability of resources. We argued in the AIIM 2019 State of the Industry – Content Services that “[information management] is better sold indirectly – as a byproduct of automation and customer experience – than head-on.”

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Capture and Imaging  |  Paperless Office

Capturing Paper Documents - Best Practices and Common Questions

What is Capture? Despite technology, most companies continue to struggle to manage the burden of paper in many important business processes. And while there are many technological approaches to digital transformation, the first step is often scanning. Also known as “capture,” this capability is characterized by the ability to scan paper documents to store and use them in digital form instead of paper. First developed over 30 years ago, capture systems have evolved from simple solutions for basic scanning into sophisticated and expensive systems for enterprise-wide document automation. Therefore, it's important to understand and leverage scanning as a fundamental tool for business today.

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Certified Information Professional (CIP)  |  Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

The Certified Information Professional (CIP) vs the Certified Records Manager (CRM): 7 Differences You Should Know

You're interested in an information management certification, and you've narrowed it down to two; the Certified Information Professional (CIP) vs. the Certified Records Manager (CRM). Both certifications are well-known, respected credentials in the information management industry. So what's the difference and which is right for you?

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AIIM Tribe  |  AIIM on Air

[Podcast] Where can I find, connect, and learn from other Information Professionals?

Connecting with peers in your industry can be one of the most valuable uses of your time in terms of return – both on a business and personal level. It’s a great way to keep up-to-date on industry news and trends, thought-leadership, and special events. But, it’s also a great way to share knowledge, help or be helped with a project, and make new friends.

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AIIM Tribe  |  AIIM on Air

[Podcast] Intelligent Information Management in the Transportation Industry

On this episode of the AIIM on Air Podcast, you host Kevin Craine continues the “I Am AIIM” interview series with a look at Intelligent Information Management (IIM) in the Transportation industry. What are the challenges and opportunities with IIM in this industry? To find out, Kevin met up with two AIIM Members coming from completely different perspectives of the industry – public sector and private sector.

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Email Management

What Are the Best Practices for Email Management?

It’s easy to overlook email as ‘old school,’ but the fact is that we still use email extensively, especially in business. Radicati released updated figures early in 2019 that shows the total number of active email users has jumped to 3.9 billion. More than that, American workers will receive an average of 126 emails a day. And while most folks think of email mostly as transactional messaging, the marketing power of email is still going strong. A study by The Manifest found that 43% of businesses are expected to spend more money on email marketing in 2019. So for those of us in the information management business, the question becomes: how do you overcome the challenge of capturing, archiving, managing and making the most of our old friend email. Here is some advice and best practices from our CIP study guide that can make a difference.

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Document Management  |  Enterprise Content Management (ECM)

Document Management vs. Content Management: What's the Difference?

In this digital era, organizations are looking for ways to streamline their business processes. Companies are adopting different management solutions driven by AI-based software or apps to automate it. There are so many solutions to choose from, but the process gets quite tricky when the boundaries between the solutions are not defined properly.

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AIIM Tribe  |  AIIM on Air

[Podcast] Intelligent Information Management in the Utilities Industry

On this episode of the AIIM on Air Podcast, your host Kevin Craine dives into the world of Intelligent Information Management in the Utilities Industry continuing the series of “I Am AIIM” member interviews. Kevin chats with two AIIM members from the Utilities Industry – Joanna Hammerschmidt, an Information Management Coordinator at a public water utility in Kansas City and John Daly, an Information Governance Manager for the Metropolitan St Louis Sewer District.

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Electronic Records Management (ERM)

Four Skills Every Modern Records Manager Must Have Right Now

It's become trite to note the speed at which technology changes, and that the speed of those changes continues to increase. But just because it's trite doesn't mean it's not true. This means that, for records managers to continue to remain relevant, we need to ensure that we are on top of new developments in records and information management that will significantly impact our organizations. I wrote about individual professional development plans in another post. In that post I make the case that information professionals need to develop and maintain knowledge and skills in three areas: information management foundations, their industry domain, and professional or “soft” skills. I should probably add a fourth – information management technology and how it applies to a particular role or function. For the remainder of this post, I’m going to identify what I believe to be the most important skills records managers need to have in that domain, and then some brief additional suggestions.

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Cloud

Weighing the Pros and Cons of Your Journey in the Cloud

There is a lot of interest and discussion about the cloud these days— and for good reason. As business leaders and department heads identify impediments to their teams’ effectiveness, they are beginning to recognize that the cloud is not just about storage; it’s about flexibility, process improvement, and savings. But it will take a balanced perspective to cash in. As with any important business decision, a crucial step is to weigh the pros and cons to determine its suitability for your unique use case. Here is a list to get you started:

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AIIM on Air  |  Change Management

[Podcast] Solving The Number One Barrier to Digital Transformation

Over the course of several years, Kevin Craine has interviewed hundreds of folks in Information Management for the AIIM on Air podcast. There are a few questions Kevin loves to ask his guests: What’s your biggest challenge right now? What’s the one thing keeping you from truly innovating at your job? What is the single most significant barrier to digital transformation at your company?

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Capture and Imaging  |  Intelligent Information Management (IIM)

Overcoming the Challenge of Unstructured Information

According to AIIM research, 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Survey respondents point to techniques like advanced data capture, machine learning, and process automation to provide the powerful potential to reengineer and improve core business processes. The trouble, however, is that that the majority of information capture and content management solutions on the market have been built to work with highly-structured and pre-determined information and workflows. Feedback from our AIIM community of practitioners tells us that working with unstructured information is one of the biggest barriers to digital transformation.

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Capture and Imaging  |  Intelligent Information Management (IIM)  |  Robotic Process Automation (RPA)

Four Best Practices to Guide Your Intelligent Automation Journey

There is a growing disconnect in organizations between their desire for process automation and the information that is needed to drive those processes. 54% of the information needed within a particular business application is stored within the application itself rather than within a dedicated content repository, a percentage that has remained remarkably consistent over the past five years.

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

Six Steps to Digital Transformation

At the heart of any digital transformation journey is information. Information is the currency that fuels and funds innovation, process improvements, and organizational performance. As a result, an organization’s information is its most valuable asset; the common denominator in customer experience, business agility, operational excellence, and automation.

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Blog Feature

Certified Information Professional (CIP)

Preparing for the Online Proctored CIP Exam - Avoiding Common Pitfalls

We've been offering the Certified Information Professional exam in a proctored online format for about a year now. In that time, we've noticed some common pitfalls that cause issues with candidates or even prevent them from completing the exam. Here are the top three issues candidates run into and how to avoid them:

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Information Governance

Successful Information Governance when the Bosses Just Don't Care

We regularly discuss the value and importance of information governance - at our conference, in our training courses, in our virtual events. And we're by no means alone - every association and consulting firm in the industry has been making the same points for years. And if you're reading this post, you probably get it already. But what if your bosses still don't care? How can you move your organization's information governance program forward in the absence of management support or interest? There are two ways to approach this.

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AIIM Tribe  |  Intelligent Information Management (IIM)

A Call to Service – Seeking Leaders to Help AIIM Soar to New Heights

“To Fly. To Serve.” That’s the motto of British Airways, a carrier I have flown for many years. When I first saw those words displayed on a plaque in the cabin as I boarded my flight, I chuckled. At the time, they seemed rather pretentious for what has become a very commonplace, almost plebeian way to get folks from one place to another. Of course, the more I thought about it, the more I warmed to the seriousness with which somebody at BA viewed the enormous responsibility inherent in transporting hundreds of people across the Atlantic in a silver tube. I realized how much was riding on that bus!

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

Modern Records Management Puts the “I” in IIM

AIIM believes that every organization should be on a Digital Transformation journey and that Intelligent Information Management is the driver for that transformation. But how do you begin to put all of the pieces together into an approach that will make a difference? That is the subject of a new eBook from AIIM titled How to Become a Modern Records Manager (and a Business Enabler). It explores ways to build a modern records management program that will put the “intelligent” into intelligent information management.

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Collaboration  |  Intelligent Information Management (IIM)

Is Co-Authoring the Right Prescription for You?

Several months ago, I developed a nagging pain in my right shoulder. Nothing much at first, but over time, it got worse. Initially, I ignored the pain and hoped it would resolve itself. But it didn’t. So I tried several common over-the-counter remedies; the ones that everyone takes. They provided some improvement, but none resolved my problem.

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AIIM on Air  |  Artificial Intelligence (AI)  |  Intelligent Information Management (IIM)

[Podcast] Exploring Artificial Intelligence for Content Authoring

When I was a kid in grade school, I always hated homework because it often stood in the way of going outside to play with my friends. I can remember joking around with them and saying that we needed to build a robot to do our homework for us. That way, we could spend our after school time riding bikes and playing together.

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Change Management  |  Intelligent Information Management (IIM)

Managing The Emotions of Change

In my previous blog on change management, we examined the natural and inevitable cycle of change that people go through during times of change. We explored how resistance to change is often a more troubling problem than even the most complicated tangle of technology, and how project managers and systems integrators need to account for these human factors. Indeed, no matter how innovative new systems and technology are, or how thoughtfully we have put together our strategies, if people resist change and find ways to sabotage our efforts, it is unlikely that even the best technical implementation will have meaningful success.

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Intelligent Information Management (IIM)  |  Paperless Office

You May Say I’m A Dreamer...But I’m Not the Only One

Steps to Make Your Paperless Office Dream a Reality According to AIIM research, 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. But why? Most respondents pointed to operational savings as a result of a more digital and connected workflow. In other words: cut the paper, cut the inefficiencies.

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Change Management  |  Intelligent Information Management (IIM)

How to Help Teams through the Cycle of Change

It is common to take great care in the selection and implementation of new technology. Interactions between hardware and software are cautiously investigated; operating systems and network connections are carefully tested, and uptime on critical systems is painstakingly protected. But one very influential factor that is often overlooked is the natural and emotional reactions of people when things change. If people resist change, find ways to sabotage your efforts or become angry or withdrawn, it is unlikely that even the best technology strategies will have meaningful success.

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Blog Feature

Intelligent Information Management (IIM)

The Break-Up List - A Checklist to Avoid Information Management Issues with Employee Separation

Everyone has a process for onboarding new hires, contractors, consultants, etc. There's a checklist to follow: issue the badge, issue the keys to the office and the parking garage, and of course set up the Active Directory account, the email account, and all the other information management system set-up tasks.

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AIIM on Air  |  Intelligent Information Management (IIM)  |  Women in Information Management (WIIM)

[Podcast] Inspiring, Connecting, and Advancing Women in Information Management

AIIM strongly believes in an even 50/50 split between men and women in the workplace. As the roles of women in the workplace have changed dramatically over the past few decades, more and more women continue to take on roles in Information Management. To grow and support this exciting transition, AIIM launched the Women In Information Management (WIIM) program.

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Intelligent Information Management (IIM)

We Surveyed 100 Information Capture Users - Here's What We Learned

Earlier this year AIIM conducted a survey, in partnership with Parascript, called “The Leaders in Capture.” The purpose of this annual survey is to better understand how organizations are using advanced data capture techniques currently, what their vision and plans are for the technologies and capabilities in future, and where they feel are the roadblocks to success and the avenues to gaining advantage.

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Capture and Imaging  |  Intelligent Information Management (IIM)

Capture? Haven't we been doing this for years?

Capture? Haven’t we been doing this for years and years? Well…yes and no. Yes, organizations have been scanning paper into digital archives for a long time. And for 72% of organizations, scanning paper is still the most important part of their information capture strategy. The continued importance of simply getting rid of the paper is not just a function of laggard organizations; the struggle to get rid of paper is consistent across all levels of overall competence.

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Certified Information Professional (CIP)

Professional Development – 4 Missed Opportunities for Solution Providers

I've been thinking a lot lately about the role of solution providers in the information management industry, specifically as applied to education and professional development. In this post I am focusing on the members of solution providers’ staff that are marketing to customers, selling to customers, acting as the voice of the customer, and implementing and supporting customers’ solutions.

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Cloud  |  Content Services  |  Intelligent Information Management (IIM)

[Podcast] Finding Success at the Intersection of Content Services, Cloud, and Analytics

Over the past few years, we’ve seen the Enterprise Content Management (ECM) industry go through some significant changes. Many would say it goes even deeper than change and have been calling it a metamorphosis. In nature, metamorphosis is the process of transformation from an immature form to an adult form in two or more distinct stages – a good example is a tadpole turning into a frog.

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Automation  |  Electronic Records Management (ERM)

How County Clerks are Stepping into the Future with Improved Operations

Guest Post: Joanne E. Novak from Konica Minolta Business Solutions.   For the past 3 years, the Clerk of Common Pleas Court in Clark County, OH, Melissa Tuttle, has been utilizing a content management tool to automate her business workflows. Like many Counties, Melissa and her team deal with a lot of paperwork and file types. Utilizing a content management tool has helped them eliminate the time-consuming burden of pulling paper files manually and instead utilize automation so that Melissa and her team can do their jobs better. “[Our content management tool] is not just a scanning tool, but much more…to help the workflow and integrations, and help us achieve our goals in running the court system.” - Melissa Tuttle, Clerk of Common Pleas Court, Clark County, OH This county adopted technology over a decade ago to become more efficient. Yet, today there are many other counties in the US still struggling with manual processes and paper files. With each state creating their own guidelines for public record requests, it's become a growing challenge for the clerk’s office to respond “as quickly as possible" to provide the requested information.

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Blog Feature

Certified Information Professional (CIP)

How to Dominate the Domains of the NEW CIP - D5: Implementing an Information Management Solution

Welcome back to the last post in this series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 5, Implementing an Information Management Solution. You can review the previous posts in this series here: Domain 1: Creating and Capturing Information  Domain 2: Extracting Intelligence from Information Domain 3: Digitalizing Core Business Processes Domain 4: Automating Governance and Compliance We end this series by looking at how to implement an information management program. Such a program includes more than just technology, though that is often a part of the overall solution. But it's also assessing the current state of the organization, making the business case for change, and designing a solution that will support and enable its goals and objectives.

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Cloud  |  Mobile

[Podcast] Exploring The Challenges of the Modern Business Ecosystem

The modern business ecosystem has changed considerably in just the past few years and with it have come some new challenges for the information professionals involved in storing, maintaining, and protecting it all. Managing business information has grown from something that was once limited and contained behind the corporate walls to something that’s well…anywhere and everywhere! The rising demand for new devices, greater agility, and work beyond the corporate wall has given birth to a new wave of challenges, including:

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Intelligent Information Management (IIM)

Best Practices to Gain Advantage with Intelligent Information Management

Organizations around the world invest a great deal of time and money to manage information. The expense of hardware, software, and facilities can add up quickly and costs the average organization somewhere in the range of 3.5% to 7% of annual revenue. So, if you have a $50 million company you can anticipate that you’ll spend around $3 million or so to manage your information every year.

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Blog Feature

Certified Information Professional (CIP)

How to Dominate the Domains of the NEW CIP - D4: Automating Governance and Compliance

Welcome back to this continuing series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 4, Automating Governance and Compliance. You can also refer back to the posts for Domain 1, Creating and Capturing Information, Domain 2, Extracting Intelligence from Information, and Domain 3, Digitalizing Core Business Processes. This domain is important because it focuses on the compliance and risk side of information management. While the primary focus of intelligent information management is on enabling and supporting business goals and objectives, it's still important to safeguard information to minimize risk and liability. The challenge here is that all the policies and procedures you can imagine won't help if they aren't implemented and followed. Here, particularly in the case of records management, users aren't records managers and don't want to be - they want to focus on their main job responsibilities. In addition, they aren't trained to do these types of tasks. So, the better approach by far is to streamline and automate them so that they are relatively transparent to users.

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Certified Information Professional (CIP)  |  Intelligent Information Management (IIM)

Intelligent Information Management - Learning from CHOCOLATE?!

Last week, I had the privilege of teaching our inaugural Foundations of Intelligent Information Management course in Denver, CO. We had students from a variety of industries and locations take part in the course, which is designed to provide participants with a thorough understanding of the fundamentals of information management. Over four days, we covered the entire lifecycle of information management: Creating and capturing information Extracting intelligence from information Digitalizing core business processes Automating governance and compliance Implementing an information management solution

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Collaboration  |  Oil and Gas

Can You Strike it Rich with Co-Authoring?

Organizations today work with a great volume and variety of data. The trick is using that information in ways that improve the performance of the organization. One example is in the oil and gas industry where the stakes are extremely high; involving millions in revenue. Government approval for exploratory oil and gas rights are awarded to companies with the best technical application. The trouble is, assembling and authoring highly complex, high-value documents like exploratory proposals and regulatory submissions – which can often be thousands of pages – is a huge challenge.

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Blog Feature

Certified Information Professional (CIP)

How to Dominate the Domains of the NEW CIP - D3: Digitalizing Core Business Processes

Welcome back to this continuing series on the updated Certified Information Professional (CIP) exam. In this post, I'll be focusing on Domain 3, Digitalizing Core Business Processes. You can see the posts for Domain 1, Creating and Capturing Information and Domain 2, Extracting Intelligence from Information. Digitalizing core business processes is much more than scanning paper documents or workflows. It involves rethinking business processes and asking questions about how information comes into, flows through, and leaves business processes. It involves reimagining work at the speed of digital and leveraging new capabilities to satisfy business and customer expectations. 

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Collaboration

Essential Tips to Scale Remote Work Productively

Recently, you may have heard the phrase, “I am working remotely.” But, what exactly is remote work? Let’s start by explaining the term first. A remote worker is someone who works outside the office space. As technology has evolved, it has changed the way people work and created new opportunities to work outside the office walls. Remote working is also referred to as teleworking or telecommuting. A lot of efforts are being put into starting such a culture, but then there is a lot of things that need to be considered. To scale remote work productively, there are a lot of things that are required. From acceptance of the employers to remote desktop software, everything needs to be considered. To solve your doubt, remote desktop software is something that helps a remote worker be in touch with what is going on in the organization that he is working for.

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AIIM on Air  |  Certified Information Professional (CIP)

[Podcast] What to Expect from the New CIP Training from AIIM

By now, you may have heard that AIIM is in the process of updating its Certified Information Professional (CIP) Program. With CIP 3 set to launch soon, your podcast host Kevin Craine wanted to dig deeper into what users can expect from the revamp of the program.

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Blog Feature

Certified Information Professional (CIP)

How to Dominate the Domains of the NEW CIP - D2: Extracting Intelligence from Information

Hopefully, you've heard by now that we've updated the Certified Information Professional (CIP) exam. To help answer questions and clear up any confusion, I’ve been covering each of the CIP domains in a blog series to explain the updated exam: what's new, what's changed, and how to be successful. In the last post, we focused on Domain 1: Creating and Capturing Information. This time, we’ll be taking a look at Domain 2, Extracting Intelligence from Information.

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Certified Information Professional (CIP)  |  Enterprise Content Management (ECM)  |  Intelligent Information Management (IIM)

How to Create an Information Management Systems Matrix

Before engaging in any Enterprise Content Management (ECM) initiative in your organization, it is crucial to have a list of current ECM systems or tools and make the proper gap analysis to define the desired state, having always in mind to deliver the right value proposition to the business.

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Blog Feature

Certified Information Professional (CIP)

How to Dominate the Domains of the NEW CIP - D1: Creating and Capturing Information

Hopefully, you've heard by now that we've updated the Certified Information Professional (CIP) exam. If so, you’re probably wondering: What's new? What's changed? What do you need to know to be successful? These are important questions, so I thought I’d take some time to go over each of the 5 Domains of the New CIP in detail to help clear up any confusion. Let’s kick things off with this blog post where I'll be focusing on Domain 1, Creating and Capturing Information. Keep a lookout for upcoming posts on the remaining 4 Domains soon.

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Capture and Imaging  |  Document Management

How Document Scanning Can Improve Productivity at Your Workplace

Companies are always looking for ways to make their workplace more productive and efficient and to reduce costs. Document management has an important part to play here. A survey conducted in 2012 showed that 21.3% of losses in employee productivity are due to paper-based documentation challenges that businesses go through. Converting your paper files into digital files via document scanning services can really help in alleviating the nuisance of managing paperwork at the office. While some documents do need to be printed, digitization can considerably increase your workplace productivity. With document scanning businesses, you can achieve superior efficiency, better systems for storage and retrieval and greater security controls. Let’s take a deeper look into how digitization can prove to be beneficial for your business.

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Certified Information Professional (CIP)

The UPDATED Certified Information Professional (CIP) Exam - Answers to All of your Questions

Good news - we’ve updated Certified Information Professional (CIP) exam! For the last six months, a group of very experienced subject matter experts has been revising the CIP exam, program, and training. With any change comes questions, so I thought I would take some time to answer some of the ones I’m sure you’re asking.

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AIIM Tribe  |  AIIM on Air

[Podcast] Who's on Board? A Look at AIIM's Board of Directors

Did you know that AIIM is governed by a Board of Directors (BOD)? Our BOD is the governing body of our Association. We rely on this group of individuals to help us establish strategic direction and set policies. Members of the Board represent a cross-section of our community who volunteer their time and talents to this position.

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Business Process Management (BPM)  |  Collaboration  |  Project Planning and Management

How to Foster Collaboration in your Workplace

Sometimes a little too much of a good thing can be a bad thing. An overabundance of motivation can lead to stress, fatigue, and burnout. According to the Harvard Business Review, the majority of managers now spend over 85% of their work time checking emails, checking up on meetings, connecting with people over the phone, and checking their phones for important, work-related updates. This is a staggering 50% jump in just a decade’s time. Clearly, we need better ways to manage time.

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Certified Information Professional (CIP)

Attention U.S. Veterans: The CIP Exam Has Been Approved for Reimbursement Under the GI Bill

I am very pleased to announce that the Certified Information Professional (CIP) exam has been approved for reimbursement under the Veterans Education Benefit program for Licensing and Certification reimbursements administered by the U.S. Department of Veterans Affairs - aka the GI Bill.

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Project Planning and Management

The Quality Coach, Developer’s Friend, Product Owner’s Helper and All-Round Great Quality Engineer

As a project manager that specializes in digital software products, I will let you in on a secret about a new role, a new type of person that is emerging in the ranks—and it’s all good news for your project. This particular role actually inspired this series of articles about new roles that were emerging in the project life cycle due to digital disruption. The previous articles in this series are: The Servant Leader, Team Doctor, Technically-Comfortable Agile Project Manager The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge The Emergence of the Elusive Digital Unicorn As a project sponsor or agile project manager, you should definitely be on the lookout for this person, because if you can find them and secure them for your team, you will have given yourself a much-needed advantage in ensuring you ship a quality product. The person is the new type of QA engineer.

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Collaboration  |  File Shares  |  Intelligent Information Management (IIM)

Are we so focused on input that we’ve overlooked the need to output information?

Prior to becoming involved with the content and information management industry, I spent several years in the high-volume printing industry. I was a mid-level executive for a large health insurance provider and was responsible for printing and mailing, pre-press and offset printing, and electronic book publishing across four states. And let me tell you, my teams concentrated on output. Tons of it. Twenty four hours a day, 365 days of the year. Imagine stacks of paper everywhere and truckloads of output being shipped and mailed nationwide. This is in great contrast to today and my current involvement in the enterprise content management industry (now Intelligent Information Management) where our attention is largely focused on input...with much less focus on output. We aggressively capture data, input that information into advanced systems and databases, and then safeguard it with methodologies and teams designed to collect and protect information.

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Capture and Imaging  |  Enterprise Content Management (ECM)

Why Should You Care about Real-Time Capture?

5 Elements of Real-time Capture Why should your organization care about the differences between real-time capture and batch capture? Each has a purpose and benefit to an organization, based on the need, information type, and value it represents in relation to operational outcomes. Many businesses today, are facing increased demands to capture information from unique applications immediately, and address multi-channel capture at the first touch-point of content. They are looking for ways to identify and harness the power of the most effective and efficient capture services to automate the capture process and integrate it with business critical processes and workflows. These developing requirements are defining the discussions around real-time capture.

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AIIM Conference  |  AIIM on Air

[Podcast] Inside the Action at The AIIM Conference

Have you ever watched a football game or other sporting event where they gave the players or coaches microphones? Or, how about an 'after show’ of your favorite reality tv program? I don’t know about you, but these are some of my favorites to watch because it gives the viewer a more intimate look than you would get by just watching the game or show normally. In these ‘real life’ situations you can hear directly from the players as they pump up their teammates, hear the strategy being passed between players and coaches, or hear directly from a reality tv star about what they were feeling during a specific situation.

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AIIM on Air  |  Collaboration  |  File Shares

[Podcast] Good Vibrations – Co-Authoring, AIIM19, and the Beach Boys

It’s warm greetings from sunny San Diego on this episode of the AIIM on Air podcast! Your host Kevin Craine comes to you from The AIIM Conference 2019 floor with a series of interviews from the hallways, sessions, and even poolside at the Conference Party (if you listen closely, you can hear the party’s Beach Boys cover band in the background).

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Collaboration

Why are Remote Collaboration Tools the Future of Work?

Before the introduction of online collaboration tools, work used to take place only in the office. However, online collaboration application has made a huge transformation. Nowadays, work is executed from the place where the team members are present. Online collaboration tools have ended up making the world a smaller place. These applications are smashing all the problems related to location and distance. With the help of these collaboration tools, employers are hiring their workforce from all over the world and employees are working without relocating. The privileges of Team Collaboration Software are numerous for both employers and employees. It is the perfect time to get onboard because remote collaboration work is the future. But before that, you should realize that online collaboration work is not merely about personal efficiency when you are not working from the office. You should know how to function in an organized form, as a virtual or remote team. Here are some of the competent suggestions that will help you to enhance your own work as well as your remote team to be more productive.

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AIIM Tribe

Thanks AIIM—This Isn’t Goodbye

Some of you may know that, when I was a kid, my dad was my high school principal and my mom was our high school drama teacher. Basically, it meant that NO ONE asked me out on a date. But it also meant that I had a unique front row seat for observing my parents in their ‘natural environments’. I knew they taught, I knew they loved what they did, and I knew they were really, really good at what they did because all the kids and teachers loved them. Naturally, I wanted to teach as well. But, unlike them, I had no idea what I wanted to teach. So, as my siblings became a teacher, a pharmacist, and an entrepreneur respectively, I became what they struggle to understand -- “Now what exactly is it that you do?”

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Capture and Imaging  |  Enterprise Content Management (ECM)

What are Open Platforms?

Open Platforms: Perceptions and Realities What exactly does it mean to have an “open platform”? The perception is that an open platform has no restrictions or limitations; an open platform is agnostic. Yet reality is that there could be some limitations or restrictions. For example, there are ECM solutions that are built upon a proprietary database and are still considered to be “open”. The reason being they support a specific set of open standards for interoperability and integration. While the concept is sound, and many businesses look to a day where interoperability and integration across the enterprise is achieved, AIIM research finds that only 8% of organizations have accomplished this.

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Cloud  |  Intelligent Information Management (IIM)

Can Information Access and Control Co-Exist?

Today's businesses run in the cloud. Organizations are embracing a new way of working in a cloud-native environment that enables content to move effortlessly between teams, partners and customers. This is a powerful way to run the business without compromising on security, governance, and compliance. A 2018 IDG Cloud Computing Study found that 77% of enterprises have at least one application or a portion of their enterprise computing infrastructure in the cloud, and adoption is climbing. Furthermore, according to our AIIM 2018 State of the Industry study, over 35% of respondents said that their organization was moving “more to the cloud” over the next 12 months.

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Content Services  |  Intelligent Information Management (IIM)

New AIIM Research: State of the Industry – Content Services

Recently, AIIM released an eBook titled, State of the Industry – Content Services that examines the current state of Content Services technologies and how user perceptions about them are changing. For this research study, we surveyed over 300 decision-makers from around the world about their focus on Content Services to answer these three core questions:

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Content Services  |  Intelligent Information Management (IIM)

How are the spending patterns for Content Services changing and evolving?

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? Part 3 -- How is content services automation revolutionizing records management and information governance?   Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies. Multi-channel capture is poised to assume an increasingly important role as the tide of incoming information rises and accelerates. There is still a long tail in the market that views “capture” as primarily something you do to paper in order to more effectively store it somewhere. That is clearly changing, and next-generation capture is focused on the capture of information from all forms of incoming information, translating that information into a machine comprehensible form and using it to directly engage business processes.

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Content Services  |  Intelligent Information Management (IIM)

How is content services automation revolutionizing records management and information governance?

This is part 3 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? Part 2 -- What kinds of critical business problems are users trying to solve with Content Services? The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises. Convincing management that they should even “care” about information governance is a problem for 48% of organizations. Core records management and governance concepts remain critical, but organizations increasingly seek to automate implementation and make these capabilities as embedded and invisible as possible. [Free Research: State of the Industry - Content Services]

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AIIM on Air  |  Intelligent Information Management (IIM)

[Podcast] Intelligent Information Management – REAL Opportunities from the Front Lines of Business

“Every organization is on — or should be on — a Digital Transformation journey.” I would bet that this isn’t the first time you’ve heard that statement. At AIIM, we really believe in that statement, so we’ve been practically screaming it from mountain tops.

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Content Services  |  Intelligent Information Management (IIM)

What kinds of critical business problems are users trying to solve with Content Services?

This is part 2 of a four-part series based on our new State of the Industry – Content Services market research study. Part 1 -- What exactly is the link between IIM and Digital Transformation? The past few years have created many new challenges for the Information Professionals who are entrusted with managing an organization’s digital assets. Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. Every organization – regardless of industry – is now a technology organization. But rising information chaos is a very real and strategic threat to the ability of organizations to succeed, or even survive. An effective Content Services strategy is key to addressing these challenges.

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Internet of Things (IoT)

The Internet of Things Will Bring Incredible Innovation

The proliferation of technologies across the world has led to a global environment of interconnected devices that allow us to communicate with one another constantly. This exponential growth, in essence, is the Internet of Things. It is the chief idea of bringing all of our lives online so that they can be made safer and easier to lead. However, it goes much deeper and further than that. In the next few years, we are anticipating that more than 50 billion devices will be internet enabled thus adding to the Internet of Things (IoT).

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Content Services  |  Intelligent Information Management (IIM)

What exactly is the link between IIM and Digital Transformation?

This is part 1 of a four-part series based on our new State of the Industry – Content Services market research study. Every organization is on – or should be on – a Digital Transformation journey. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.

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Capture and Imaging  |  Intelligent Information Management (IIM)

Information Capture Needs to Evolve to Meet New Information Challenges

For many years, “capture” was somewhat of an afterthought. ...It was something focused primarily on paper documents. ...It was something focused on archiving the document rather than on the extraction of data from the document. ...It was something you did at some point after information entered the organization. ...It was usually done in the context of one particular business process and needed to be customized to that process.

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Business Process Management (BPM)  |  Project Planning and Management

How Agile Improves Company Culture

Agile project management is an effective way to manage complex projects. Why is agile so well-suited for long, complicated projects? The agile mentality underscores the importance of communication, collaboration, and continuous improvement. Agile project management is truly an amazing framework that has successfully transformed lagging organizations. Making coworkers feel more connected and engaged with each other and the project means ideas are more easily exchanged and improved upon. Teams are more cohesive, flexible, and adaptive, creating a company culture that fosters growth on every level.

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GDPR  |  Information Security  |  Privacy

Mitigating Third Party Risks Under GDPR

One of the most vexing problems for organizations is mitigating GDPR compliance risks when dealing with third parties, particularly the nature and extent of obligations between data controllers and processors. By virtue of the GDPR accountability principle, organizations are required to adhere to the six fundamental principles of safeguarding privacy rights that impact the collection, processing and disposition of personally identifiable information. These obligations extend beyond the walls of an organization to third parties that process personally identifiable information. Also, GDPR provides for a broad definition of processing and imposes stringent requirements on organizations that engage third parties to process personally identifiable information.

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Data Management  |  Intelligent Information Management (IIM)

7 Questions to Determine if Your Data is an Asset

In today's world, where the consumer is king, excellent customer experience is imperative for the success of your business. To achieve this, your data cannot be fragmented, redundant, obsolete, or inaccessible. Most organizations are currently dealing with more information than they can handle. This can be expensive as resources on storing, protecting, and securing information are costly. It’s important to understand what data you have, why you have it, and why you need it - it's then that your data can be leveraged as an asset. [FREE Webinar On-Demand: Learn more from this Case Study on Leveraging Data to Transform Customer Experience]

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Artificial Intelligence (AI)  |  Big Data  |  Content Services

The Artificial Intelligence Yin Needs a Business Yang

Seven (yes, seven!) years ago, AIIM published “The Big Data Balancing Act - Too much yin and not enough yang?”  The author of the report was none other than Nuxeo’s David Jones, who worked as a business analyst for AIIM at the time.

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AIIM Conference  |  AIIM on Air

[Podcast] Getting to Know Your AIIM19 Keynotes - Blake Morgan and Greg Verdino

Are you counting down the days until The AIIM Conference 2019? Yeah, same here! But, I have a couple things that I think will help tide us over until the end of March when we all head to San Diego, CA.

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Intelligent Information Management (IIM)

Defining Intelligent Information Management

Recently AIIM released an industry watch report titled, The State of Information Management, Getting Ahead of the Digital Information Curve. In it, AIIM makes the case that every organization is on — or should be on — a Digital Transformation journey. At the heart of this transformation journey is the need to understand, anticipate and redefine internal and external customer experiences. This transformation depends on other important aspirations: business agility and innovation, operational excellence and automated compliance and information governance.

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AIIM on Air  |  PDF

[Podcast] Laying the Foundation for Digital Transformation with PDF

Ask any builder and they’ll probably tell you that the strength of a building lies in its foundation. It’s the portion of the building upon which the entire structure sits – meaning without a solid foundation, a building or home won’t stand the test of time and can actually be dangerous to its occupants.

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AIIM on Air  |  Artificial Intelligence (AI)  |  Machine Learning

[Podcast] Artificial Intelligence - What the Research Data REALLY Means

No matter where you turn, it seems you can't help but run into discussion about Artificial Intelligence being the future of Intelligent Information Management. In fact, when we surveyed the AIIM Community about it and found that: 81% of organizations reported that Deep Learning and Machine Learning are key to their future technology and business planning.

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Automation  |  Enterprise Content Management (ECM)  |  Robotic Process Automation (RPA)

Understanding the Key Benefits of Extending ECM into Lead Business Applications

Intelligent Automation requires both a top-down and a down-up strategy and the proper content capabilities to drive this strategy.

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AIIM Conference  |  Artificial Intelligence (AI)  |  Intelligent Information Management (IIM)

AIIM19 session preview - Absolute Intelligence: Taking the Artificial Out of AI

AIIM19 is only a short time away and information management professionals from around the world will converge in San Diego for three days of sessions, sharing and fun. But what can you expect this year? In this continuing series of AIIM19 session previews we get a taste of what’s to come. I spoke recently with Angela Watt about her session, co-hosted with Emily Speight, titled “Absolute Intelligence: Taking the Artificial out of AI,” and I asked her to briefly summarize the topics.

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AIIM Conference  |  Artificial Intelligence (AI)  |  Intelligent Information Management (IIM)

AIIM19 Session Preview - Bot Bootcamp: How to Manage Your Artificial Employees

There are some important sessions planned for AIIM19 this year. Topics range from artificial intelligence to business process automation and data analytics and beyond. But none will be more informative than a session planned by David Jacopille from Massachusetts Financial Services titled “Bot Bootcamp: How to Manage Your Artificial Employees.” I spoke recently with David and asked him to give us a preview of what to expect.

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Enterprise Content Management (ECM)  |  Intelligent Information Management (IIM)

Why is Information Management Modernization So Important Right NOW?

The combination of cloud technologies plus mobile is a volatile one when it comes to the sustainability of existing organizations. We’ve never before been in a disruptive environment quite like this one, and it demands much more agile approaches to IT. Established incumbents are being challenged on every front. Consider the following:

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AIIM Conference  |  Intelligent Information Management (IIM)

AIIM19 session preview - IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You

We have a number of important sessions planned for the AIIM19 conference coming to San Diego on March 26-28. I spoke with Carah Koch, the Director of Enterprise Content Management for the Metropolitan Council of the Twin Cities, about her session IIM Project Management and Self-Preservation: Why Successful Projects Are Not About You, and asked her to give us a short preview of what to expect.

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Business Process Management (BPM)  |  Digital Signatures  |  Intelligent Information Management (IIM)

Creating Magic Moments for Your Customers with Intelligent Business Processes

Content, documents, and information are at the center of all organizations, of all sizes, and in all industries. But once your clients need to review, approve, sign a document, or receive some information— efficiency is key. That is when you need your organization and processes to shine. Allen Bonde, an analyst at Forrester, defines “The Magic Moment” as the moment of communication between your organization and your customer. At that moment, they are reminded of the power of story-telling, relationship-building, and creating lasting impressions. One of the most significant benefits of creating Magic Moments is the improvements companies see in their customer retention. The real question is, what can your organization do to achieve this Magic Moment? The easiest place to start is with your customer-facing business processes. Intelligent processes are key to creating a Magic Moment and that is where the digital transformation of your content and information can help.

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AIIM Conference  |  Intelligent Information Management (IIM)

AIIM19 session preview - Content Analytics & ECM Implementation across the Enterprise with John Daly

AIIM19 is coming soon to San Diego on March 26-28 and as usual the gathering will be the place to be for information management professionals. If you plan on attending you should mark your calendar for an important roundtable session called “When You Are in the Storm: Content Analytics & ECM Implementation Across the Enterprise” being hosted by John Daly, Information Governance Manager the Metropolitan Sewer District in St. Louis. I asked John to give us a small preview of the session.

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AIIM Conference  |  Intelligent Information Management (IIM)

AIIM19 session preview - Writing Effective IIM & IT Policies with Lewis Eisen

AIIM19 is just around the corner, March 26-28 in San Diego, and a number of interesting sessions and panel discussions are planned. To give you a sneak-peek, I spoke with one of the presenters this year, Lewis Eisen from Perfect Policies about his session titled “Writing Effective IMM and IT Policies.”

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Artificial Intelligence (AI)  |  Intelligent Information Management (IIM)  |  Machine Learning

New AIIM Research: Leveraging Machine Learning Capabilities

There‘s a lot of excitement about Artificial Intelligence and business automation these days, and for good reason. Developments in AI — and its sidekicks “Deep Learning” and “Machine Learning” — bring the promise of transforming work as we know it. Those transformed work processes will operate in a completely different way: fully automated and autonomous, with smart machines doing the work. The vision is to free humans from performing mundane and repetitive business tasks and assist them with better access to better information to better serve customers and the business.

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Business Process Management (BPM)  |  CRM  |  Enterprise Resource Planning (ERP)

A Six Pack of Content on HR, CRM and ERP

I've been working on a project over the past few weeks focused on the role that content plays in core business processes, specifically Human Resources (HR), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).

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AIIM Conference  |  Intelligent Information Management (IIM)

Motivation is Nice, Relevance Makes Change Happen

At AIIM, we believe that every organization is on — or should be on — a Digital Transformation journey. How effectively you navigate this journey relies on how adept your organization is at combatting the rising tide of information chaos. This requires new strategies and skills that extend beyond traditional ECM. We call this modern approach Intelligent Information Management. The purpose of this journey, the reason for Digital Transformation, is a drive to understand, anticipate, and redefine internal and external customer experiences.

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Automation  |  Enterprise Content Management (ECM)  |  Intelligent Information Management (IIM)

Intelligent Automation -- Putting Content into Context

Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. This information tsunami is happening at the very time that the process value of these digital assets is more mission-critical than ever.

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AIIM on Air  |  Intelligent Information Management (IIM)

[Podcast] Preparing for a Lean, Mean, 2019

The beginning of the year new year is always such an inspiring time – it’s the time of year that many of us begin to reflect on the previous year, take note of potential areas for growth and opportunity, celebrate our accomplishments, and ultimately shape a plan for continued success in the new year. This exercise is often done both on a personal level in our daily lives as well as with our employers in our business lives.

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Artificial Intelligence (AI)  |  Machine Learning

Fact or Fiction: The 3 Biggest Misconceptions About Artificial Intelligence

While Artificial Intelligence (AI) has the potential to be a very powerful tool in information management, the topic is so wrapped up in hyperbole and confusion that it can be challenging to cut through all the noise, causing many to fear the complexity of AI. As you may know, AIIM recently launched a new training course titled Practical AI for the Information Professional. The challenge presented to my colleague Kashyap and I was to take a very complex and hyped topic and make it understandable and relevant to the real world needs of the business -- cutting through the hype, demystifying the technology and providing sound advice and guidance. What we found in our research was that AI is not as complicated or daunting as most believe. We discovered in our dozens of conversations with folks from organizations of all sizes that there are three major misunderstandings about the use and value of AI.

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Analytics  |  Artificial Intelligence (AI)  |  Machine Learning

For Digital Transformation, You Need Content AI

Digital transformation means reworking business processes to take maximum advantage of data and digital content. Better, faster, and cheaper content management is one goal, but the real payoff is in automating routine tasks including customer interactions. More data and process improvement will, in turn, allow us to do more with our content, to reach new audiences and boost satisfaction and profitability, however you measure it. To get there you need AI -- algorithms, models, and measurement -- and you need to trust that what you've built will do the job reliably and correctly.

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GDPR  |  Information Security  |  Privacy

The Tension between GDPR and Blockchain: Are they Polar Opposites or Can they Co-exist

A potentially problematic challenge for industry and legislators is the apparent tension between privacy rights and the rapid adoption of blockchain-based applications which are expected to reach $10.6 billion in revenue by 2023.

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AIIM Tribe

Looking to form Industry Insights VIP Group

I am interested in forming a dedicated group of knowledgeable end users to provide insight on key trends in Intelligent Information Management. The intention is to systematically identify:

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Data Management  |  Information Governance  |  Information Security

Take Action on Data Privacy Day

Data Privacy Day takes place annually on January 28th in recognition of the January 28, 1981 signing of Convention 108, the first legally binding international treaty concerning privacy and data protection. This day, led officially by The National Cyber Security Alliance (NCSA), is an international effort to “create awareness about the importance of respecting privacy, safeguarding data, and enabling trust”.

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AIIM on Air  |  Artificial Intelligence (AI)

[Podcast] Where do ‘I’ fit into the AI Future of business?

If you take a look around your office, home, or even places like your car you’re sure to see it – Artificial Intelligence. And it’s not just in our personal lives, in the world of business we continue to grow and expand the way we work with the use of automation, smart machines, and more.

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Project Planning and Management

The Servant Leader, Team Doctor, Technically-Comfortable Agile Project Manager

“Ideas are a commodity. Execution of them is not”-Michael Dell.

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Information Governance  |  Information Security

Start 2019 on the Right Foot With These Tips

In today's digital world, the chance of information-related security breaches is high. Is your company's data security plan up to date and bullet proof?

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Information Governance  |  Information Security

Connecting the Dots Between Security Intentions and Actions

 

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Business Process Management (BPM)  |  Change Management

Digitalizing your content - How do you change employee behavior?

You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? Embracing new technology is not the major challenge – human behavior is a significant factor in the success or failure of such projects. In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization.

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CRM  |  Enterprise Content Management (ECM)  |  Enterprise Resource Planning (ERP)

4 Questions Every Professional Should Ask About Their CRM System

Every organization wants to increase agility and productivity by extracting maximum value from its processes and content. Organizations need to bridge the silos created by disparate lead applications to seamlessly pull structured and unstructured information together and present the whole story to the customer relationship management (CRM) users who need it. Easy access to documents and content is a key requirement in fully leveraging a CRM system. 95% of CRM users want easy access to the latest version of their files and documents, and 55% of CRM customers see “ease of use” as the most important feature.

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Enterprise Content Management (ECM)  |  Enterprise Resource Planning (ERP)

5 Considerations for Modern Human Capital Management (HCM)

The best way to think about HR process automation is by thinking about it over the lifecycle of an employment relationship and the kinds of documents that are typical in each stage of the life cycle.

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Enterprise Content Management (ECM)

A Day in the Life of an HR Professional

Every day represents a new set of people-process-technology challenges for HR professionals. From the time a prospective employee first comes into contact with an organization to the time they leave or retire, HR professionals must deal with myriad of documents and processes that span the entire lifecycle of an employment relationship.

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Big Data  |  Human Resources

The Role of Big Data in Human Resource Management

Highly successful organizations understand the importance of acquiring and keeping top talent. HR departments are starting to tap into a massive competitive advantage by leveraging data analytics to identify top performers before they're hired, improve their retention rates, and keep their employees happy and engaged. As the technology for dealing with large sets of employee data continues to advance, this competitive advantage will soon become the new normal. The time for human resource professionals to start embracing data analytics is now.

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Information Governance  |  Information Security  |  Intelligent Information Management (IIM)

Bridging the Gap Between Security Awareness and Action

The amount of data stored on electronic systems today is exploding and growing at an exponential rate. Data breaches, privacy concerns, and growing e-discovery costs continue to evolve how organizations approach controlling their business data while balancing worker productivity. Aged or poor data hygiene can further increase organizational inefficiencies, in aggregate costing billions annually.

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AIIM on Air  |  Big Data

[Podcast] A Small Problem with Big Data

We have a small problem with Big Data...the majority of us just don't completely understand it. Sure, we've all heard the term "Big Data" - but I'm willing to bet if I asked a room full of people what it was, I'd get puzzled looks and shrugged shoulders from about half the room...and I'm sure I'd lose most of the other half of the room if I followed up that question by asking how to leverage big data for real business value.

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Enterprise Content Management (ECM)

The Business Value of Enterprise Content Management (ECM) Solutions

Enterprise Content Management (ECM) is a systematic approach to capture, manage, store, preserve, and deliver information related to business processes. So if it is related to business processes, especially to core business processes, it must be considered key for any organization.

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Information Security  |  Internet of Things (IoT)

Why Cybersecurity Will Save the Internet of Things

IoT, or the Internet of Things, is a grand ambition of the most influential kind. It is a unified goal that seeks to create an internet age of unity and equality that we may not ever see in any other industry. In this article, we will explain why cybersecurity will save IoT and let us progress well into the future with greatly reduced hazard.

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Guide for First-time Interviewers: Assessing Full Stack Developers

Interviewing full stack developers can be a difficult job. As an interviewer, you’ll need to assess personality, technical proficiency, and work ethic all at once. While you may have rounds of interviews to accomplish this, it’s best to establish as much as you can within the first interview. How do you accomplish this for a technical interview? How do you interview full-stack developers effectively? There are plenty of ways to conduct an interview successfully, so there’s not one single format that’s guaranteed to work or fail one hundred percent of the time. However, there are some tips and tricks you can employ to ensure your full stack developer interview goes as smoothly as possible.

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Business Process Management (BPM)  |  Project Planning and Management

Top 5 Tips for Interviewing Project Managers

Skilled project managers are the glue that keeps your team together. Without the shrewd judgment of an experienced project leader, your team is doomed to wander aimlessly from objective to objective with lowering morale, rising costs, and mounting hurdles.

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The Connected, Inspired, Hands-on Project Sponsor – Leading the Digital Charge

Following on from our previous article, where we identified how digital disruption is breeding new roles in the project and business landscape. We are now going to focus on the hands-on Digital Project Sponsor.

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Automation  |  Document Management  |  Intelligent Information Management (IIM)

An IQ Test for Your Processes

Are your Human Resources processes intelligent? Before you try and answer that, let me explain more about what I mean.

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Information Security  |  Paperless Office  |  Privacy

[Podcast] Up Against 70,000 Boxes of Paper - One Law Firm’s Paper-Free Journey

No, you read that title right – seventy THOUSAND boxes of paper in the highly restrictive environment of legal services. That’s what Susan Gleason, Manager of Records and Information Governance at Shipman & Goodwin and her team were up against.

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Information Security  |  Privacy

[Podcast] Who is AIIM? Meet the People that Make up the AIIM Community

Who is AIIM? Well, that's a challenging question considering AIIM is an organization... But, when we take a step back, it's easier to see that AIIM does have a persona. It's you, me, and the other 155,000 global information professionals worldwide that make up the AIIM Community. So to be able to answer a question like "Who is AIIM?", we had to go straight to the source!

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Artificial Intelligence (AI)  |  Automation  |  Document Management

A Brief History of Artificial Intelligence

Artificial Intelligence (AI) is obviously all the rage. Consider the search traffic on “Artificial Intelligence” since early 2016. As a result, just about every technology product in the world now seems to have the artificial intelligence “label” attached to it.

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Artificial Intelligence (AI)  |  Machine Learning

The Emergence of the Elusive Digital Unicorn — How Digital Disruption Is Breeding New Roles within the Project and Business Landscape, Are You Ready for It?

Disruptive Technologies Are Changing Existing Landscapes Technology has had a profound impact on the business world. Simply walk into any business, no matter the size, and you will see the prolific adoption of technology. Digital project boards, virtual teams scattered across the globe, are all indicators of business reliance on this “fourth industrial revolution.” From industry data and anecdotal evidence, this tech utilization is on an exponential increase.

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Social Media

8 Proven Social Media Tips for Startups

Social media marketing is a great way to help launch your startup. It’s cheap and effective -- if you have a strategy. Where do you start? How do you attract customers through platforms like Twitter and Instagram? This guide will help you answer these questions and more. Here are eight essential tips to help your social media marketing efforts:

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Automation

3 Amazing Automation Tools for Startups

Life for the owner of a startup can be stressful and filled with rapid-fire choices that can hobble progress and add an undue burden. Luckily for startup owners everywhere, automation has become a ubiquitous technology and is innovating in the business sector every day.

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Certified Information Professional (CIP)

A Guide to Professional Development for the Information Professional

Once you stop learning, you start dying. -- Albert Einstein By now, you’ve probably heard all the statistics on how much information we create, how much faster we create it, and how much harder it is to manage. While these statistics are all true, there’s an opportunity for information professionals in all this chaos. Organizations desperately need someone to help them clean up their digital landfills. But where do you begin?

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Sharepoint and Office 365

[Podcast] The Intelligent Approach to SharePoint and Office 365

How do you make SharePoint and Office 365 deliver value as an intelligent information management platform? That's what we sought to find out when we first contacted SharePoint expert, Rob Bogue. Rob basically eats, breathes, and sleeps SharePoint, so we knew he'd be the perfect one to work with.

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Electronic Records Management (ERM)  |  GDPR  |  Information Governance  |  Information Security  |  Privacy

Strengthening Privacy Rights with Privacy Enhancing Technologies

  More rigorous privacy regulations such as the EU GDPR and a number of US privacy initiatives such as the recently ratified California Consumer Privacy Act impose higher standards on data controllers and processors to safeguard privacy rights – including data subject consent management, accommodating data subject requests, data portability and more onerous data controller and processor accountability standards.

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Robotic Process Automation (RPA)

Going Digital Virtual Event Speaker Sneak Peak Series: Rich Lauwers and Ryan Bazler

The third and final installment of our virtual event sneak peek is here. We are so close to unveiling “Going Digital: Strategies for Digitalizing the Enterprise”! Take a look at what you can look forward to:

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Robotic Process Automation (RPA)

Going Digital Virtual Event Speaker Sneak Peak Series: Wesley Dopkins, Charles Andrews, and Lew Jacobs

This is the next installment of our sneak peek posts in anticipation of our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”. Here’s what our speakers had to say:

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Robotic Process Automation (RPA)

Going Digital Virtual Event Speaker Sneak Peak Series: Peggy Winton and John Daly

We’re less than a week away from our virtual event, “Going Digital: Strategies for Digitalizing the Enterprise”! In anticipation of the big day, we reached out to our speakers and asked them to share a preview of their talk. Throughout the week we’ll offer a glimpse of what they had to say.

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Robotic Process Automation (RPA)

Robotic Process Automation Training Giveaway

We're getting close to our November Virtual Event, and we have an exciting announcement! As a "Thank You," we're going to be giving away two Emerging Technologies training courses on Robotic Process Automation (RPA). That's $220 worth of AIIM training for free!

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Document Management

6 Ways Document Management Software Can Make Your Next Audit a Breeze

No matter what industry you are in, audits are stressful. Many of your company’s processes and documents must be analyzed to make sure you are compliant and up to standard. That means the auditor is going to need to see a lot of paperwork. If you currently use filing cabinets, inboxes, and hard drives to store your documents, then an audit is likely your worst nightmare. Luckily, there is a better way. With a document control software, you no longer have to stress when it’s time for an audit. All your information can be stored within one comprehensive system that allows your data to be tracked, stored, indexed, and searched. Here is a look at six ways a document management system can help your company get organized and ready for your next audit:

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Automation  |  Compliance  |  Electronic Records Management (ERM)  |  Information Governance

Governance and Compliance Processes Ripe for AI Automation

In The State of Intelligent Information Management: Getting Ahead of the Digital Transformation Curve and in GDPR after the Deadline: Progress, But a Long Way to Go, AIIM began an examination of one of the four key IIM practice areas — Automating Compliance and Governance.

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Certified Information Professional (CIP)

[Podcast] How to Prepare for the CIP Exam

Test...Quiz...Exam...How do these words make you feel? For many, the mere mention of them is enough to conjure up feelings of anxiety, stress, and pressure. You don't often hear people say, "I LOVE taking tests." At AIIM, we know tests can be downright scary. But, we also know the power of preparation and understanding. A lot of times, fear comes from the unknown - in the case of a test, not knowing what to expect, not knowing if you're prepared, and just overall fear of failure from not knowing enough.

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5 Helpful Tools for Virtual Reality Game Developers

For decades, VR has been a dream for video gamers. Despite infamous disappointments like Nintendo’s Virtual Boy, the goal of creating fully-realized VR experiences for immersive gameplay has remained. After countless iterations of vaporware, VR is finally becoming a reality. VR is far from perfect, but hardware like PSVR, Oculus Rift, and the HTC Vive have made it far more appealing for developers and consumers alike. Investing in VR no longer requires thousands of dollars and state-of-the-art machinery. Free software and affordable VR headsets present an opportunity for relatively low-cost investment for new developers. Here are 5 tools to jumpstart your VR project:

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Business Process Management (BPM)  |  Project Planning and Management

Top 4 Project Management Tools

A great project development team can only be great with the right tools. Through the numerous project management methodologies and top-down inferences, there is one constant: management tools. Even the best managers can’t work efficiently without them. They range from the micro to the macro and cover all of the aspects of a project’s lifecycle. They create an atmosphere of greater cooperation and productivity. This makes them even more valuable to the heads. All leaders want effective teams, and all effective teams use project management tools. In this article, we are going to cover some of the very best tools on the market today.

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Certified Information Professional (CIP)

CIP Spotlight: Devon McCollum is Serious About the Information Industry

Why choose certification? For me, it's about proof (to myself and employers) of my expertise. The Certified Information Professional (CIP) started with a group of industry experts and focus groups that worked together to define the body of knowledge necessary for information professionals to be successful in the digital economy. From there, AIIM worked to build a certification exam based upon this body of knowledge - and the CIP was born. Fast forward to the present day, and the list of CIPs is growing daily and from all over the globe. I had a chance to sit down with one of our CIPs, Devon McCollum, Corporate Records and Information Manager for Members 1st Federal Credit Union. I wanted to pick his brain to see what advice and tips he had for others considering certification.

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Digital Signatures

Identifying E-signature Requirements to Accelerate Digital Adoption and Meet Global Compliance

Eighteen years after US ESIGN Act and 21 years after the world’s first laws on electronic signatures went into force in Germany and Singapore, the benefits of e-signatures are widely understood, and many organizations rolled out e-signature to some extent. However, users are reporting mixed experience with some of these solutions: some are not providing a compelling user experience; some have not been designed to support omnichannel strategies; some have found a lack in workflow orchestration, deployment options, or integration capabilities; and some have found that the solutions were not designed to meet global compliance requirements. Today, many e-signature implementations are in a silo stage. In a recent AIIM webinar, Craig Le Clair, Forrester VP and Principle Analyst, and Florian Vondal, Allianz Solution Architect, took a closer look at the “e-sign of the times” and what must be considered when attempting to accelerate e-signature adoption enterprise-wide and meet global compliance. Some key take ways:

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Enterprise Content Management (ECM)

Having Trouble Finding the Right Information Quickly?

Finding the right information quickly is an imperative function for all organizations, yet 75% of AIIM respondents said this is a challenge for them at work. One main cause is the overwhelming amount of costly legacy information systems and technologies that are difficult to modernize or connect to one another to make useful. Sound familiar?

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Electronic Records Management (ERM)  |  Enterprise Content Management (ECM)  |  Machine Learning

Are You Bottlenecking Your Digital Transformation?

Are you planning to modernize your information management strategy with machine learning? You're not alone. According to AIIM research, 51% of organizations plan to spend “more” or “a lot more” in the next 18-24 months on their efforts to leverage analytics and machine learning. This task can be frustrating to tackle, and for this, we have a solution for you.

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Artificial Intelligence (AI)

VR Business Applications: Branding with VR

Virtual reality has a truly astounding trajectory. The VR hardware and software market has already tripled in size in only two years. In a few short years, Statista predicts that the market size for virtual reality software and hardware will expand to over $40 billion. Only a decade ago, virtual reality seemed like a distant dream. Now it seems that VR is more than an outlet for escapism, entertainment, and media. It seems VR is poised to disrupt all sorts of business practices and even entire industries. For instance, healthcare, education, and journalism are experimenting with VR and related technologies.

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Business Process Management (BPM)  |  Project Planning and Management

5 Project Management Mistakes Agile Organizations Must Avoid

Agile companies are ambitious. Agile teams seek to reach new heights by employing an iterative approach. While agile project management is an extremely popular project management framework, it’s not wholly understood. More importantly, misusing the methodology can spell disasters for teams. Agile organizations have to be careful, especially when hiring promising project managers to lead a new team. Here are five project management mistakes agile organizations should avoid at all costs:

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Artificial Intelligence (AI)  |  Machine Learning

[Podcast] Artificial Intelligence Training for Information Professionals

For me, "Artificial Intelligence" used to conjure up images of the latest Sci-Fi movie or things like the talking car KITT from the 80's TV show Knight Rider. It wasn't until fairly recently that I began to see this shift from Sci-Fi movie topic to business value.

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Artificial Intelligence (AI)  |  Automation  |  Data Management  |  Machine Learning

Can Machine Learning Defeat the Venerable Structured Template?

The venerable template allows structured form data to be accurately extracted. In the document capture industry, the concept of templates where you specify the location of each data element is a tried-and-true strategy for structured forms. If the form is standardized, giving the software the precise place to look for data will almost always result in better performance over alternatives such as rules-based approaches using keywords or patterns. Even with unstructured data such as on invoices, we find that many organizations have opted for a template approach after finding that more flexible, rules-based approaches fall short. The result is a tremendous amount of upfront effort and a lot of maintenance.

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Artificial Intelligence (AI)  |  Automation  |  Data Management