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The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

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Joanne E. Novak

Joanne is a program manager at Konica Minolta Business Solutions U.S.A., Inc. (https://kmbs.konicaminolta.us/kmbs/information-management/enterprise-content-management) and is responsible for program development with the company’s Business Intelligence groups, including the Enterprise Content Management (ECM) practice. Her responsibilities are to build sales and customer-facing educational and thought leadership insights as well as strategic initiatives for ECM.

Blog Feature

Automation  |  Electronic Records Management (ERM)

How County Clerks are Stepping into the Future with Improved Operations

By: Joanne E. Novak July 1st, 2019

Guest Post: Joanne E. Novak from Konica Minolta Business Solutions.   For the past 3 years, the Clerk of Common Pleas Court in Clark County, OH, Melissa Tuttle, has been utilizing a content management tool to automate her business workflows. Like many Counties, Melissa and her team deal with a lot of paperwork and file types. Utilizing a content management tool has helped them eliminate the time-consuming burden of pulling paper files manually and instead utilize automation so that Melissa and her team can do their jobs better. “[Our content management tool] is not just a scanning tool, but much more…to help the workflow and integrations, and help us achieve our goals in running the court system.” - Melissa Tuttle, Clerk of Common Pleas Court, Clark County, OH This county adopted technology over a decade ago to become more efficient. Yet, today there are many other counties in the US still struggling with manual processes and paper files. With each state creating their own guidelines for public record requests, it's become a growing challenge for the clerk’s office to respond “as quickly as possible" to provide the requested information.

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