More and more records managers in state and local government operations tell me that their job is changing. In addition to stacks and stacks of scanned files, and a confluence of different types of electronic files, the inclusion of audio and video records are becoming more and more common. Indeed, many managers now must capture, store, and manage things like audio from 911 dispatch, police camera footage, and other documentary evidence that fall outside the typical scope of “records.”
I explore these challenges, as well as a number of other important and emerging opportunities, with Marni Carmichael, Director of Product Marketing at ImageSource, in this episode of AIIM On Air. Marni is a member of the AIIM Leadership Council and an expert in ECM and Digital Transformation with a focus on Healthcare, Financial Services, and state and local government operations.
Marni suggests that engaging managed service partners is an important benefit for organizations looking to reframe their business strategies in today’s challenging marketplace. Marni talks about one client engagement where an assessment of the ECM ecosystem unearth a number of improvements and solutions that would have been overlooked, and how the challenge of police records in audio and other formats is a growing concern for many government records management professionals.
What can you do? Listen here for advice and best practices you can use today. And continue to stay tuned, twice a month, for more great guests like Marni.