More and more records managers in state and local government operations tell me that their job is changing. In addition to stacks and stacks of scanned files, and a confluence of different types of electronic files, the inclusion of audio and video records are becoming more and more common. Indeed, many managers now must capture, store, and manage things like audio from 911 dispatch, police camera footage, and other documentary evidence that fall outside the typical scope of “records.”
I explore these challenges, as well as a number of other important and emerging opportunities, with Marni Carmichael, Director of Product Marketing at ImageSource, in this episode of AIIM On Air. Marni is a member of the AIIM Leadership Council and an expert in ECM and Digital Transformation with a focus on Healthcare, Financial Services, and state and local government operations.
Marni suggests that engaging managed service partners is an important benefit for organizations looking to reframe their business strategies in today’s challenging marketplace. Marni talks about one client engagement where an assessment of the ECM ecosystem unearth a number of improvements and solutions that would have been overlooked, and how the challenge of police records in audio and other formats is a growing concern for many government records management professionals.
Kevin Craine is a professional writer, an internationally respected technology analyst, and an award-winning podcast producer. He was named the #1 Enterprise Content Management Influencer to follow on Twitter and has listeners and readers worldwide.
Kevin creates strategic content for the web, marketing, social media, and more. He is the written voice for some of North America's leading brands and his interviews feature today's best thought leaders. His client list includes many well-known global leaders like IBM, Microsoft and Intel, along with a long list of individuals and start-ups from a wide variety of industries.
Kevin's podcasts have been heard around the world, including the award-winning weekly business show "Everyday MBA". He is also the host and producer of "Bizcast" on C-Suite Radio and the producer behind podcasts for Epson, Canon, IBM and AIIM International, among others.
Prior to starting Craine Communications Group, Kevin was Director of Document Services for Regence BlueCross BlueShield where he managed high volume document processing operations in Seattle, Portland and Salt Lake City. He also spent time at IKON as an Enterprise Content Management consultant working with national and major accounts. He was the founding editor of Document Strategy magazine. Kevin has also been, at one point or another, an adjunct university professor, a black belt martial artist, and a professional guitarist.
Kevin holds an MBA in the Management of Science and Technology as well as a BA in Communications and Marketing.