Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Kevin Craine

Kevin Craine is a professional writer, an internationally respected technology analyst, and an award-winning podcast producer. He was named the #1 Enterprise Content Management Influencer to follow on Twitter and has listeners and readers worldwide. Kevin creates strategic content for the web, marketing, social media, and more. He is the written voice for some of North America's leading brands and his interviews feature today's best thought leaders. His client list includes many well-known global leaders like IBM, Microsoft and Intel, along with a long list of individuals and start-ups from a wide variety of industries. Kevin's podcasts have been heard around the world, including the award-winning weekly business show "Everyday MBA". He is also the host and producer of "Bizcast"​ on C-Suite Radio and the producer behind podcasts for Epson, Canon, IBM and AIIM International, among others. Prior to starting Craine Communications Group, Kevin was Director of Document Services for Regence BlueCross BlueShield where he managed high volume document processing operations in Seattle, Portland and Salt Lake City. He also spent time at IKON as an Enterprise Content Management consultant working with national and major accounts. He was the founding editor of Document Strategy magazine. Kevin has also been, at one point or another, an adjunct university professor, a black belt martial artist, and a professional guitarist. Kevin holds an MBA in the Management of Science and Technology as well as a BA in Communications and Marketing.

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Capture and Imaging  |  Paperless Office

Capturing Paper Documents - Best Practices and Common Questions

What is Capture? Despite technology, most companies continue to struggle to manage the burden of paper in many important business processes. And while there are many technological approaches to digital transformation, the first step is often scanning. Also known as “capture,” this capability is characterized by the ability to scan paper documents to store and use them in digital form instead of paper. First developed over 30 years ago, capture systems have evolved from simple solutions for basic scanning into sophisticated and expensive systems for enterprise-wide document automation. Therefore, it's important to understand and leverage scanning as a fundamental tool for business today.

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Email Management

What Are the Best Practices for Email Management?

It’s easy to overlook email as ‘old school,’ but the fact is that we still use email extensively, especially in business. Radicati released updated figures early in 2019 that shows the total number of active email users has jumped to 3.9 billion. More than that, American workers will receive an average of 126 emails a day. And while most folks think of email mostly as transactional messaging, the marketing power of email is still going strong. A study by The Manifest found that 43% of businesses are expected to spend more money on email marketing in 2019. So for those of us in the information management business, the question becomes: how do you overcome the challenge of capturing, archiving, managing and making the most of our old friend email. Here is some advice and best practices from our CIP study guide that can make a difference.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Cloud

Weighing the Pros and Cons of Your Journey in the Cloud

There is a lot of interest and discussion about the cloud these days— and for good reason. As business leaders and department heads identify impediments to their teams’ effectiveness, they are beginning to recognize that the cloud is not just about storage; it’s about flexibility, process improvement, and savings. But it will take a balanced perspective to cash in. As with any important business decision, a crucial step is to weigh the pros and cons to determine its suitability for your unique use case. Here is a list to get you started:

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Capture and Imaging  |  Intelligent Information Management (IIM)

Overcoming the Challenge of Unstructured Information

According to AIIM research, 75% of the organizations we surveyed view digital transformation as “important” or “very important” to their organization. Survey respondents point to techniques like advanced data capture, machine learning, and process automation to provide the powerful potential to reengineer and improve core business processes. The trouble, however, is that that the majority of information capture and content management solutions on the market have been built to work with highly-structured and pre-determined information and workflows. Feedback from our AIIM community of practitioners tells us that working with unstructured information is one of the biggest barriers to digital transformation.

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

Six Steps to Digital Transformation

At the heart of any digital transformation journey is information. Information is the currency that fuels and funds innovation, process improvements, and organizational performance. As a result, an organization’s information is its most valuable asset; the common denominator in customer experience, business agility, operational excellence, and automation.

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Electronic Records Management (ERM)  |  Intelligent Information Management (IIM)

Modern Records Management Puts the “I” in IIM

AIIM believes that every organization should be on a Digital Transformation journey and that Intelligent Information Management is the driver for that transformation. But how do you begin to put all of the pieces together into an approach that will make a difference? That is the subject of a new eBook from AIIM titled How to Become a Modern Records Manager (and a Business Enabler). It explores ways to build a modern records management program that will put the “intelligent” into intelligent information management.

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