Too often, I hear IIM professionals complain about this issue. "People aren't reading our IIM policy," they say. "I wish our organization forced everybody to read the policy. That way they would know what the IIM requirements are." My response is always the same: Given the choice, 99% of the people in your organization will never read your IIM policy. Get used to it. That is not going to change. It's not a bad thing. "But they are governed by the policy!" is usually the response back to me. "If it applies to them, they should read it." That last statement is a bit of a leap in logic. Let's put the shoe on the other foot for a moment.
As important as Intelligent Information Management (IIM) policy writing is, it's probably not the only dish you have cooking on the stove. It's important, therefore, not to let that process commandeer more time from your day than it has to. The best way to do that is to keep your IIM policies lean. What Does It Mean for an IIM Policy to be Lean? We want both the final document and the policy creation/revision process to be free of unnecessary elements. From drafting to consultation to revision to submission for approval and whatever other steps the document will need to go through in your office, the fewer superfluous statements involved, the faster it can happen.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.