On this episode of the AIIM on Air Podcast, your host Kevin Craine dives into the world of Intelligent Information Management in the Utilities Industry continuing the series of “I Am AIIM” member interviews.
Kevin chats with two AIIM members from the Utilities Industry – Joanna Hammerschmidt, an Information Management Coordinator at a public water utility in Kansas City and John Daly, an Information Governance Manager for the Metropolitan St Louis Sewer District.
Learn how these two are applying Intelligent Information Management (IIM) practices within their industry, the successes they’ve had, and the challenges they face. Interestingly enough, both members site change management – getting users to adopt their changes – as one of their biggest challenges. Learn about their best tips for overcoming the challenges of change management, including the use of a stuffed animal named Rimmy the Raccoon?! Yup, you read that correctly - tune in to hear these stories and more on this episode.