[Podcast] Managing Modern Records, Managing Modern Teams
Kevin Craine

By: Kevin Craine on September 15th, 2020

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[Podcast] Managing Modern Records, Managing Modern Teams

Electronic Records Management (ERM)  |  Sharepoint and Office 365  |  AIIM on Air

This week brings another great episode of AIIM On Air, where we continue to explore the challenges, opportunities, and technologies that are driving digital transformation today.

I was pleased to speak with Regina Martin, Records Manager at Howard County Government from Columbia, Maryland, in this episode. I caught up with Regina at the AIIM20 conference in Dallas earlier this year. We discuss the challenges of being a records manager in a local government operation. First, Regina and her team still work with a lot of paper. In fact, they scan over 1 million pages of paper every year; and this is on top of also managing a variety of electronic files.

But perhaps most interesting is to hear Regina describe how Howard County is now ingesting audio files from 911 calls, and how those are records. She describes some of the challenges there.

Rikkert Engles joins the show as well. Rikkert is not new to AIIM On Air; he’s been with us before, and this time shares more perspective and advice. Rikkert is a member of the AIIM leadership council and CEO and Founder of Xillio based in the Netherlands. Currently, he’s focused on helping folks migrate to and leverage the Microsoft Teams environment.

What trends should we watch for as we bring 2020 to a close? Rikkert says that the launch of Microsoft Cortex in Office 365 is perhaps the most important development this year.

I hope you enjoy this episode of AIIM On Air. And if you like what we do on the show, you should subscribe. Find us everywhere fine podcasts are found, or just to go to our library of episodes.


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About Kevin Craine

Kevin Craine is a professional writer, an internationally respected technology analyst, and an award-winning podcast producer. He was named the #1 Enterprise Content Management Influencer to follow on Twitter and has listeners and readers worldwide. Kevin creates strategic content for the web, marketing, social media, and more. He is the written voice for some of North America's leading brands and his interviews feature today's best thought leaders. His client list includes many well-known global leaders like IBM, Microsoft and Intel, along with a long list of individuals and start-ups from a wide variety of industries. Kevin's podcasts have been heard around the world, including the award-winning weekly business show "Everyday MBA". He is also the host and producer of "Bizcast"​ on C-Suite Radio and the producer behind podcasts for Epson, Canon, IBM and AIIM International, among others. Prior to starting Craine Communications Group, Kevin was Director of Document Services for Regence BlueCross BlueShield where he managed high volume document processing operations in Seattle, Portland and Salt Lake City. He also spent time at IKON as an Enterprise Content Management consultant working with national and major accounts. He was the founding editor of Document Strategy magazine. Kevin has also been, at one point or another, an adjunct university professor, a black belt martial artist, and a professional guitarist. Kevin holds an MBA in the Management of Science and Technology as well as a BA in Communications and Marketing.