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where we explore the methods, technologies, processes, and people on the front lines of information management

Check back often for new interviews with leading industry consultants, analysts, and front-lines people just like you.

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Sue Trombley, Managing Director of Thought Leadership at Iron Mountain, discusses office re-entry, remote work, the challenges and opportunities of the new normal of business today. She provides a recap of the recent Iron Mountain educational webinar “Preparing for Office Re-Entry.” What are the biggest impacts we will see in the workplace as people begin to return to the office? How can our listeners prepare for “the new normal” and make the best of a challenging situation? Listen for advice and perspective you can use.

Greg Council, member of the AIIM leadership council and VP Marketing and Product Management with Parascript discusses document processing automation and Machine Learning. Greg is an expert in digital transformation using tools like advanced data extraction, taxonomy, and search. He explores the current challenges and opportunities in IIM today by asking “are you data rich, or data poor?” Listen and explore process improvement and digital transformation from a data science perspective.

Jason Cassidy, Founder and CEO of Shinydocs, returns to AIIM On Air to discuss the current challenges and opportunities in information management today. Jason is a member of the AIIM Leadership Council and an expert at optimizing data and systems for improved organizational performance. His award-winning solutions are transforming the digital landscape.

In this interview Jason stresses the need to "think beyond the bucket" when it comes to information management and adopt an "information and data-first mindset" when designing more intelligent information management strategies.

On this episode, we're joined by Regina Martin, Records Manager at Howard County Government to explore the unique opportunities and challenges of records and information management in a local government operation. Also on this episode, Xillio's Rikkert Engles joins the show and shares his advice and recommendations for migrating to and leveraging the Microsoft Teams environment.

AIIM member spotlight with Jim Ongena from Cresyl. Hear a summary of his presentation from AIIM20 in Dallas. Also, from the AIIM archive, the story of how Qualcomm worked with Automation Anywhere to improve and automate key processes, from AIIM19.

Wasim Khan, Chief Digital Officer at Ripcord, discusses the opportunities and challenges in IIM today. Explore remote work, legacy system migration, and targeted automation in applications like HR, Finance, and others.

Mike Steep, Executive Director of Stanford University’s Disruptive Technology & Digital Cities Program, discusses his book "First Light of Day: A Cautionary Tale of Our Future." Hear from one of the titans of technology innovation. Also, another exclusive AIIM On Air case study with Crawford Technologies.

Elana Fate, Records Manager at MISO Energy from AIIM20 in Dallas. Elana talks about the current challenges and opportunities in IIM in the energy industry. Also, from the AIIM archive, a session with Hyland Software and their successful efforts with Heinen's Grocery Stores moving HR to the cloud; from AIIM19.

Sue Trombley Director, Global Engagement at Iron Mountain, discusses the impact of the COVID-19 pandemic on Information Governance. Also, hear an AIIM member case study from Alogent and their recent efforts with Silver State Schools Credit Union.

This week features an interview from AIIM20 in Dallas with Wasim Kahn, Chief Digital Officer at Ripcord exploring documents, information management and digital transformation. Also hear another AIIM On Air case study that describes how Zia Consulting helped a large mortgage insurance firm in the US fundamentally transform the way mortgage insurance applications are processed;  eliminating paper in favor of a completely digital workflow.

AIIM member spotlight interview with Karen Loftis, Director of Industry Product Management at Hyland. Plus tips from the experts to stay cyber-safe while working from home. Also, hear an AIIM member case study of how Laserfiche helped Mille Lacs Corporate Ventures migrate their contract management process to the cloud. 

Samara Carter, University Records Officer at George Mason University joins us in another AIIM Member Spotlight interview. Also, author and futurist Olivier Blanchard discusses his book HUMAN/MACHINE - The Future Of Our Partnership With Machines. And hear a brief case study about Microsoft and L’Oréal taken from our collection of member case studies available to our professional members on our online community.

Dave Jones and Stephan Donze from AODocs visit with Kevin Craine from AIIM20 discussing low code app development and replacing legacy systems. Plus, AIIM member case study featuring Freeport LNG and Shinydocs.

Interviews from AIIM20 in Dallas. AIIM member Andrew du Fresne discusses his recent masters thesis "The Effectiveness of IG audits on Organizations." Eileen Lowry, Director of Digital Business Automation for IBM, explores the convergence of content and process automation.

Jason Cassidy from Shinydocs discusses the evolution of IIM from AIIM20. Also, Jane Hendricks from SDL discusses the developments and advantages of Machine Translation.

Stéphan Donzé, Chief Executive Officer at AODocs talks about next generation document management and the new technologies and approaches driving innovation. Kris Saether, Chief Commercial Officer Xait Porter, discusses how collaboration will be a key competitive differentiator in 2020 and beyond. Also hear a case study featuring PepsiCo and their recent work with ABBYY creating document imaging and management solutions for PepsiCo’s worldwide network of business entities.

Michelle Rozen discusses her upcoming keynote session at AIIM20 How to Hit the Change Button – leading forward through change. Also on the show, Natalie Austin, Records Manager at Atlanta Housing will give a preview of her session Becoming an Internal Influencer. And Neal Fischer, Staff Manager for the IOT Business Unit at Qualcomm Technologies will preview his session Convenience over Compliance.

Kevin Craine talks with Tod Chernikoff, Information System Development Analyst at Navy Federal Credit Union, about his upcoming session at AIIM20. Plus from the AIIM Archive a "Best Of AIIM19" session with Riley McIntosh from Pacific Life along with Alison Clarke from OpenText.

John Kain, VP of Consulting Services for Montana and Associates discusses IIM in the Life Sciences and Pharmaceutical industries. Richard Medina, co-founder of Doculabs, explores specific steps to conducting a successful document automation proof of concept.

Host, Kevin Craine

Brenda Barnhill, Director & Consulting Specialist, Montaña & Associates, discusses the evolution of records management and privacy, and what we should consider moving forward in 2020. Plus, best-selling author and BPM thought-leader, Nathaniel Palmer will talk about how a new generation of workflow tools enables improved synergy and cooperation between business units and IT.

Peggy Winton, President of AIIM, will share the latest perspectives within our industry that illustrate how Intelligent Information Management has truly come of age. She will help us focus our vision for 2020 and beyond, and explain why she feels it is important to take advantage of information-driven opportunities, not just mitigate their risks.  Also on the program is Steve Nielly, President, Consulting Services at Montana and Associates who will discuss Intelligent Information Management in the Legal Services industry.

With all the developments in technology and changes in process and workflow these days, it can be difficult to translate innovation into improvements. Derek Gerber, VP of Global Marketing at ActivePDF and a member of the AIIM executive leadership council, discusses his experience as a member of the ELC and how he feels that PDF is a transformative platform for digital transformation. Arpita Maity, Sr. Product Marketing Manager at SDL explores how developments in things like AI, machine learning, and content management put more “intelligence” into Intelligent Information Management. Hear about a new research paper that is available from SDL.

Kevin Craine is joined by Peggy Winton, President of AIIM, Dwight Griesman, SVP of Marketing at Access, and John Montana, CEO of Montana and Associates for a panel discussion on the evolution of records management and the importance of adopting a more intelligent approach to information governance.

Steve Weissman from the Holly Group talks with Kevin Craine about ways to overcome the remaining barriers to "going paperless." Plus Walter Koch, CEO of ImageWare, explores best practices in Intelligent Information Management.

In this episode we explore some great advice and information being shared recently on the AIIM Community Forum. Daniel Anderson, a Recent graduate from the University of North Carolina School of Information and Library Sciences, was kind enough to share his master’s thesis on retention and knowledge management to the group. We find out more about his thesis, the subject areas he explored, and his findings.

Connie Prendergast, Records Management Clerk for Flagstaff County in Alberta Canada, has also been participating in some really interesting discussion with the AIIM Community Forum. We ask her to share in more detail her advice and best practices she has learned implementing an electronic records and document management system recently.

In this episode we continue our "I Am AIIM" series of interviews with members of the community to explore the current challenges and opportunities in IIM today. Candace McCabe, Solution Architect at J.B. Hunt Transport, joins us to discuss their recent IIM successes. Also Wayne Whyte, Records and Information Manager, Texas Dept of Transportation explores some of his current IIM efforts. 

Joanna Hammerschmidt and John Daly discuss IIM in the utilities industry in this continuing series of "I Am AIIM" member interviews. Joanna is a records and information management coordinator at WaterOne, an independent public water utility in Kansas City with over 400,000 customers. John is Information Governance Manager for the Metropolitain St Louis Sewer District.

Sue Trombley, Managing Director of Thought Leadership at Iron Mountain, talks with Kevin Craine about best practices in Records Information Management. Sue will be part of an upcoming webinar from Iron Mountain on September 26, the next in a series of educational webinars covering a variety of subjects including information lifecycle management, records management in the cloud, machine learning, and lot more. Find out more at

Kevin Craine explores "The Cycle of Change", the natural and inevitable cycle of emotions that people have when faced with large scale change. Resistance to change is often a more troubling problem than even the most complicated tangle of technology and this podcast explores the factors to consider and what we can do to understand the Cycle of Change and work within it to improve our chances of success.

Download Kevin's free eBook on managing change here.

Rikkert Engels, CEO of Xillio, discusses best practices in content services and how Xillio is helping IIM professionals innovate and improve. Plus, best-selling author Chris Duffey talks with Kevin Craine about his new book Superhuman Innovation: Transforming Businesses with Artificial Intelligence

Heather Newman talks with Kevin Craine about the Women in Information Management Community at AIIM. WIIM's purpose is to inspire, connect, and advance women in information management. The group works to provide support for women in all aspects of information management to educate and mentor young women into the path of information management as a career field worth pursuing, and to help women succeed in their careers and break barriers.

Stephen Ludlow, VP of Product Marketing at OpenText, discusses the changing strategies and approaches to content services. Stephen is a featured presenter, along with AIIM President Peggy Winton, for the upcoming webinar on July 17, 2019 “The Metamorphosis of Content Services: 5 Ways That Automation, Integration, and Intelligence Are Redefining This Strategy” presented by AIIM and OpenText.

If you are hearing this episode prior to that date, you can register at the AIIM website. Or if you are hearing this episode after that date the webinar will be recorded and available for viewing as well. Just go to

John Herring, president and CEO at Fasoo, discusses intelligent information management and how Fasoo is helping companies with unstructured data security and enterprise platforms that protect, control, trace, and analyze critical business information. Jessica Harmon from Phillips 66 discusses the challenges of information management in the oil and gas industry, as well as her experience as a member of the Women in Information Management (WIIM) community at AIIM.

Jesse Wilkins, Director of Certification at AIIM, discusses the new CIP certification training program coming this month. Why the update, what is new, and how can you prepare to take the exam?  Find out in this episode. Also Amitabh Srivastav discusses his experience as a beta tester of the new exam and why he believes becoming a CIP is critically important for IIM professionals today.

Kramer Reeves, new member of the AIIM Board of Directors and Director of Global Marketing for IBM Automation, talks with Kevin Craine at AIIM19 about Intelligent Information Management and automation. Also outgoing board chair, Mark Patrick discusses his role with the AIIM Board and the plans for AIIM in 2019.

Kevin Craine interviews Michael Genovese, VP at Broadridge Financial, about their recent IIM efforts and their partnership with Systemware. Plus Jessica Hill-Johnson discusses the adoption of RPA at Qualcomm, and roving interviews with Kelly from School Boards Cooperative and Joe with NW Mutual.

Kevin Craine interviews Kris Saether from Xait Porter about cutting edge co-authoring tools and strategies. Plus, various roving interviews from AIIM19 in San Diego, including with AIIM Fellow Bob Larrivee and , Kurt VP of Sales at InfoLinks, plus Dante and Katrina from Anchorage and Jessica from the Minnesota National Guard.

Wesley Dopkins Product Evangelist at ELO Digital Office joins Kevin Craine to discuss how organizations are planning for and implementing systems that make a difference in the age of digital transformation, and what Wesley sees as the most important innovations and opportunities in IIM today. Also, Rich Tolbert, Director of Enterprise eContent and Records Management for Noble Energy joins us as part of our continuing I Am AIIM series of interviews to discuss IIM in the the oil and gas industry. 

Author Greg Verdino speaks with Kevin Craine about his upcoming keynote address at AIIM19, "Digital Revolutionaries - How the Boldest Businesses Tap into Intelligence to Transform Themselves." Greg is Managing Partner and Chief Strategist at Verdino and Company. His book is “MicroMarketing: Get Big Results by Thinking and Acting Small”. For more info about Greg's keynote visit

Author and Futurist Blake Morgan joins Kevin Craine to discuss her upcoming keynote at AIIM19 that explores customer experience and digital transformation. Blake is the author of the book “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences”. Find out more Blake's keynote at

John Mancini, Chief Evangalist at AIIM, discusses the new industry watch report "Leveraging Deep Learning and Machine Learning Techniques. Is all the excitement real or just hype? What processes are targeted for ML, and what are the spending plans for 2019 on Machine Learning. Also, Rick Molique, Director Of Technical Operations at IQBG joins us for another "I Am AIIM" interview.
Derek Gerber from ActivePDF discusses using PDF as a tool for digital transformation, as well as his experience as a member of the AIIM Executive Leadership Council. Susan Gleason, manager of records and information governance at Shipman & Goodwin talks about the unique IIM challenges in the legal profession.
Peggy Winton, President and CEO of AIIM discusses the vision for AIIM in 2019. Why was it important to adopt "Intelligent Information Management" as a replacement for ECM? What critical components make up IIM? And what should we expect from AIIM in 2019? 
Kevin Craine speaks with Greg Milliken, SVP of Marketing at M-Files about Intelligent Information Management in 2019 and how technologies like AI will shape our industry. Plus, Dr. Edward Hess discusses his book "The New Smart Machine Age and Where Humans Fit In."
Kevin Craine speaks with Lorne Rogers, an information management consultant with Aria consulting, in our ongoing "I Am AIIM" interviews. Lorne discusses Enterprise Content and Records Management using SharePoint, OpenText Content Server, and others. Plus, Marc Follenweider, author of the book MIND+MACHINE: A Decision Model For Optimizing And Implementing Analytics.
Kevin Craine speaks with AIIM member Susan Gleason, Manager of Records and Information Governance at Shipman & Goodwin about information management challenges in legal services. Plus Dr. John Johnson discusses his book Everydata: The Misinformation Hidden in the Little Data You Consume Every Day.

Carah Koch, Director of Enterprise Content Management for the Metropolitan Council in Minneapolis visits for the first in a series of "I Am AIIM" member interviews. Plus, best-selling technology author, Charles Arthur, discusses his new book Cyber Wars: Hacks that Shocked the World. Listen for action items you can use today.
Robert Bogue discusses his new AIIM training course on implementing information management using SharePoint. Plus Kevin Craine interviews best-selling author and futurist, Alexandra Levit discusses her new book "Humanity Works: Merging Technologies And People For The Workforce Of The Future" a #1 Amazon new release this week.
In this episode we focus on the AIIM CIP program. What is the CIP exam like? How can you best prepare? And what is the value of having a CIP? We'll find out with two brand new recipients: Jill Stelter, Enterprise Content Manager at Snohomish County PUD and Jim Ilardi Senior Solutions Engineer at ASG Technologies. Kevin Craine asks them to describe their experience earning a CIP.
Kevin Craine speaks with Alan Pelz-Sharpe about the development of a new AIIM training course on Artificial Intelligence. Learn what to expect and how the program can help. Also on the show is Lorelei Chernyshov, Director of Information Governance at Merrick Bank, who discusses her experience taking the AIIM Emerging Technologies course and how it inspired her to learn morea bout AI. Find out more about AIIM training at
AIIM Leadership Council members Rafael Moscatel and Claudio Chaves join Kevin Craine to discuss the recent AIIM Leadership Council Summit events and developments in Artificial Intelligence, Digital Transformation and Machine Learning.
66. Kevin Craine speaks with new AIIM member Sten Söderberg about the evolution of IIM and the upcoming challenges. Also, Craig Hatfield discusses his use of OnBase and his real world experience implementing systems and workflow that bring about more intelligent information management.
65.The General Data Protection Regulation went into effect last May, but the challenge isn’t over. Many organizations are still struggling to be compliant. What should you do? What perspectives and tactics that are most valuable? And where will the GDPR take is in the future?

Kevin Craine speaks with Elisabeth Belisle, Digital Transformation Consultant at Restore PLC, and Ed Steenhoek, Solution Principal and Product Manager at Informed Consulting, an AIIM Leadership Council member, about the biggest difficulties being experienced right now by organizations working to be compliant with the GDPR and steps organizations should take to assess their state of compliance.

64. Kevin Craine speaks with AIIM members Connie Prendergast and Amy Harrelson. Both are members of the AIIM Women in Information Management (WIIM) community. What is WIIM? Why is it important? And what benefits are women in AIIM getting from being a part of the group?
63. Kevin Craine speaks with a variety of attendees at AIIM18 including keynote speaker Mike Walsh, Kathy Malloy Records and Information Manager for the Federal Home Loan Bank of Chicago. Hear Torey Hunt from Adlib Software, and Paula and Tony from ABBYY, as well as quick interviews with AIIM members attending the conference.
62. Kevin Craine speaks with three AIIM CIP recipients about their experience earning and using the certification. "CIP" stands for "Certified Information Professional" which covers a professionally designed body of knowledge necessary for information professionals to be successful in the digital economy. Listen to Andrew Pery from AGP marketing, Ed Steenhoek from Informed Consulting and Gerry Guilbeault from CIBC US all describe their efforts to study for and earn certification.
61. Kevin Craine speaks with AIIM Leadership Council member David Jones. Also interviews from AIIM18 with Susan Brown from McMillan Learning about AIIM Training, plus AIIM Women in Information Management Community member Heather Newman.
60. More interviews from AIIM18. Kevin Craine talks with keynote speaker Mike Walsh about digital transformation in the age of Artificial Intelligence. Also in this episode are interviews with AIIM LC member Cengiz Satir, as well as Priscilla Emery, Chair of the AIIM Fellows, and new Fellow inductee Alan Weintraub.
Special: Kevin Craine speaks with Alan Pelz-Sharp about his new training course for AIIM. Alan is the Founder and CEO of Deep Analysis and a past member of the AIIM board of directors. You’ve seen him in places like the Wall Street Journal and The Guardian and the BBC, CNBC and ABC. He's been with us before, most notably in August of 2017 when we talked about Artificial Intelligence and its emerging influence in the information management space.
59. Kevin Craine speaks with  AIIM18 keynote Bryce Austin about his book "Secure Enough?" and 20 questions on cybersecurity for business owners and executives. Businesses today are at a new turning point. Cybersecurity issues are making headlines around the world. Listen for important advice and perspective. Also on the show are brief interviews directly from AIIM18 in San Antonio with members Eren Thibadeau, Greg Reig, Ken Ryan and our own Bob Larrivee.
58. Kevin Craine speaks with Mike Quinn about digital preservation strategies and technologies. Will your digital information archive be accessible and read-able in 100 years? Listen as Mike describes the difference between 'archive' and 'preservation' and aspects you must consider to ensure you can access, read and use information years from now regardless of changes and innovations in technology. Mike is the CEO of Preservica and a member of AIIM's Leadership Council.
57. Kevin Craine speaks with Lisa Haralampus, Director, Records Management Policy and Outreach at National Archives and Records Administration, about her upcoming presentation at AIIM18 regarding the NARA's Federal Electronic Records Modernization Initiative. Also on the show, Paul Lanios, Senior Account Executive at Arkive, who discusses the upcoming GDPR implementation in the UK.
56: Kevin Craine speaks with Greg Reid from AIIM's Board of Directors about the GDPR member community. Find out what purpose is for the group, what should we expect, and how will the community provide a value resource to AIIM members. Also on the show is Soo Kang, General Counsel at Zasio Enterprises, who is also one of the founders of the GDPR member community. Listen for his prediction of what will happen on May 25th and what to do to address the ongoing privacy implications in the EU and beyond.
55: Kevin Craine speaks with Alan Weintraub and Tom Wellman about the AIIM ECM Member Community. Alan will be inducted into the AIIM Company of Fellows at AIIM18, and Tom is the records manager for the Florida State Board of Administration. Both Alan and Tom discuss the purpose of the ECM Member community and what to expect from the group. They also share their real-world perspectives on Intelligent Information Management.
54: Kevin Craine speaks with AIIM 18 speakers Susan Sherrouse and Gina Smith talk with Kevin Craine about their upcoming presentations. Susan is a Principle Project Manager at Fluor, and explores the unique information challenges working in one of the world's largest engineering and construction firms. Gina Principle Information Manager at the City of Edmonton and she discusses the lessons learned and pitfalls to avoid in city government operations.
53:  Kevin Craine speaks with John Daly, Information Governance Manager at the Metropolitan St. Louis Sewer District, about his current challenges in information management. Hear how the District is working to improve the management of both paper and digital content. Also in this episode are the continuation of interviews from our last episode with Mark Patrick, the new chairman of the board at AIIM, as well as AIIM ELC and board member Dan Abdul. Hear discussion on Intelligent Information Management, Artificial Intelligence and Analytics, and highlights from sessions coming to AIIM18 in April.

52: Kevin Craine speaks with Peggy Winton, CEO at AIIM, about the new name change and what to expect from the association in 2018. Board Chair Mark Patrick discusses Intelligent Information Management and Executive Leadership Counsel member Dan Abdul explores the new AIIM Trendscape report and reflects on 2017 as a transformative year.

51: Kevin Craine speaks with Sid Probstein, CTO and Vice President of Solution Delivery with AI Foundry about his 8 for '18 Banking technology predictions. Also, excerpts from 2017 interviews with Alan Peltz-Sharpe of Deep Analysis, Rich Howarth, Vice President of Engineering for the Watson Data Platform at IBM, and Allen Podraza, Director, Records Management & Archives, American Medical Association.

50: Steve Behm, VP of Sales Americas at DocuWare discusses intelligent information management in the cloud and document automation. Jesse Wilkins, Director of Professional Development at AIIM discusses AIIM training for 2018.

49: Special Episode - Part Two - How Digital Disruption is Driving Better Decisions. AIIM Analyst Thomas LaMonte speaks with Sid Probstein who is CTO and vice president of solution delivery with AI Foundry. The discussion covers a range of topics including innovative Enterprise Content, Search, Big Data, and Analytics solutions. Find out more at

48: Special Episode - Part One - How Digital Disruption is Driving Better Decisions. AIIM Analyst Thomas LaMonte speaks with Sid Probstein who is CTO and vice president of solution delivery with AI Foundry. The discussion covers a range of topics including innovative Enterprise Content, Search, Big Data, and Analytics solutions. Find out more at

47: Bob Larrivee, VP of Research at AIIM, discusses the new Industry Watch Report "Improving Business Operations in 2017" and how companies are using data capture to boost their efficiency and success. Also, part one of a three part interview conducted by AIIM analyst Thomas LaMonte with Sid Probstein who is CTO and vice president of solution delivery with AI Foundry. Topics include Big Data, Analytics, Artificial Intelligence, and Machine Learning.

46: Author Michael Gale discusses his book "The Digital Helix: How to Transform Every Aspect of Your Organization to Win Now and in the Future." This interview explores digital transformation and how organizations are using information to fuel better and faster decision-making in important areas like sales, product development, and service and support.

45: Peggy Winton joins us to celebrate 250,000 downloads!  Peggy is the President and CEO of AIIM International and discusses the growing popularity of AIIM On Air, plus what to expect in 2018 from AIIM.

44: Greg Reid from the AIIM Board of Directors discusses issues surrounding data security, the EU's GDPR and privacy regulations, and the challenges of content management in the Life Sciences industry. Greg is an experienced global management consultant with

43: Part 3/3, taken from a recent AIIM webinar, Getting Strategic, Lessons Learned from Three Decades of ECM Experience. Hosted by John Mancini, Chief Evangelist at AIIM, guests include George Warner, Director of ECM-Service Delivery for New York State, Information Technology Services; Jenson Jacob, Lead Enterprise Architect for the Office of CTO for New York State; and Paul Cortellisi President of NY-based FileNet User Group.

In this final episode of the discussion the panel discusses how to be successful in selling and supporting ECM techniques and systems, and what they believe the future holds in in terms of advanced strategies like Artificial Intelligence, Machine Learning and Analytics.

42: Part 2/3, taken from a recent AIIM webinar, Getting Strategic, Lessons Learned from Three Decades of ECM Experience. Hosted by John Mancini, Chief Evangelist at AIIM, guests include George Warner, Director of ECM-Service Delivery for New York State, Information Technology Services; Jenson Jacob, Lead Enterprise Architect for the Office of CTO for New York State; and Paul Cortellisi President of NY-based FileNet User Group.

In this part of the discussion the panel discusses how content management challenges change when the scale is massive – across millions or billions of documents. How best to manage the scope. What are the risks and opportunities? And what should we do to prepare?

41: Part 1/3, taken from a recent AIIM webinar, Getting Strategic, Lessons Learned from Three Decades of ECM Experience. Hosted by John Mancini, Chief Evangelist at AIIM, guests include George Warner, Director of ECM-Service Delivery for New York State, Information Technology Services; Jenson Jacob, Lead Enterprise Architect for the Office of CTO for New York State; and Paul Cortellisi, President of NY-based FileNet User Group. In this part of the discussion the panel explores the challenges and opportunities when ECM becomes mission critical. Can systems go down? What happens if? And how can we best avoid outages in our systems.

40: Bob Larrivee discusses the new AIIM Industry Watch Report on Information Governance and Compliance. Author Seth Mirren discussed Digital Disruption on Wall Street. Kevin Craine gives an ECM Executive Report on Intelligent Capture for Banks.

39: Alan Pelz-Sharp, Founder and CEO of Deep Analysis, discusses Artificial Intelligence and its emerging influence in the information management space. Also, author John Johnson, PhD discusses his book "Everydata - The Misinformation Hidden in the Little Data You Consume Everyday." Don't miss this interview with one of today’s top experts in economics, business analytics, and Big Data.

38: Professor Edward Hess discusses The New Smart Machine Age and where humans fit in. Will smart machines and robots start taking our jobs? What can we do to prepare for the inevitable transformation to robotics and automation? Ed is a Professor of Business Administration at the Darden Graduate School of Business at the University of Virginia. You’ve seen and heard him in places like WSJ Radio, CNBC, NPR, and Investor’s Business Daily. Also, part two of an interview with Rich Howarth, Vice President of Engineering, Watson Data Platform at IBM, discussing Watson, AI and analytics.

37: Bob Larrivee, Vice President and Chief Analyst of Market Intelligence at AIIM, discusses the new AIIM Industry Watch Report Business Process Automation 2017 – Designing an Intelligent Workplace. Bob also discusses recent research on Understanding GDPR Readiness in 2017. Also, part one of an interview with Rich Howarth, Vice President of Engineering, Watson Data Platform at IBM, discusses innovations in analytics, cognitive capture and how Watson fits into the new paradigm of Intelligent Information Management. Stay tuned for our next episode featuring part two with Rich.

36: John Mancini, Chief Evangelist at AIIM International, discusses the term "Intelligent Information Management," and why AIIM believes this is the new direction and heading for the Enterprise Content Management industry. Is IIM the new ECM?  Find out in this compelling interview with John and host Kevin Craine.

35: Sanooj Kutty and David Trask, both members of the AIIM Executive Leadership Council speak with Kevin Craine about the unique challenges of intelligent information management from two perspectives. Sanooj discusses the opportunities and challenges in the oil and gas industry, and in particular, operating in the Middle East. David Trask discusses the risk of losing organizational knowledge in the Facilities area of the business...and what to do about it.

34: Reynold Leming from Informu Solutions discusses the EU General Data Protection Regulation (GDPR) and why it is the most important change in data privacy regulation in 20 years. The implications are global, and organizations around the world should now consider the implications.

33: AIIM17 First Time Review and Mind+Machine Analytics: Author Marc Vollenweider discusses his new book Mind+Machine and how the human mind must (and will) interact with machines and analytics to create opportunities and capabilities that don't exist today. He also discusses the EU's GDPR. Also, Addie Wright, a Database Supervisor from Measured Progress gives us her first-time review of AIIM17.

32: Perspectives on Information Management: Interviews with Tom Motzel and Paul Engel, both inducted into the AIIM Company of Fellows at AIIM17 in recognition of distinction for outstanding contributions to the ECM industry. They share their thoughts on the current state of information management and where they see the industry heading.

31: Bob Larrivee discusses the new AIIM Industry Watch "The State of Information Management. Are Businesses Digitally Transforming or Stuck in Neutral?" Hear about new findings on digital transformation, cloud ECM and up-to-date data on technology adoption and strategy.

30: Interview with Mike Alsup AIIM17 Award of Merit Recipient:  Mike Alsup, Sr. Vice President and Founder at Gimmal Group, discusses is recent receipt of the AIIM Award of Merit at #AIIM17 and his 30 year perspective on the ECM industry.

29: Charlene Cunniffe and using LEAN in Records Management: Charlene Cunniffe, Associate Director, Information & Records Management at Sanofi, discusses her upcoming presentation at AIIM17 "Facilitating Business Process Improvement in Information Management.

28: "Paper-Light" at the AMA - Integration of Multiple RIM Systems: Allen Podraza, Director of Records Management and Archive from the American Medical Association discusses their efforts to become "paper-light". Warren Bean, Systems Engineer from Zasio Enterprises discusses the advantages of an integrated, best-of-breed approach to records and information management.
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27: Intelligent Info Management – Capture Systems. Intelligent Information Management with Bob Larrivee, VP of Research at AIIM. Also, a new ECM executive report "The Five Questions to Ask Before Buying a Capture System."

26: AIIM17 Session Preview on Knowledge Mgmt & IoT, Analytics & Artificial Intelligence; Content Services.  AIIM17 speakers Kate Pugh from Columbia University (discussing knowledge management and the internet of things) and Joe Mariano from Gartner (discussing analytics and it's impact on artificial intelligence) discuss their upcoming sessions and what to expect in Orlando in March. Also Thomas LaMonte, analyst of market intelligence at AIIM discusses his new blog post on Content Services and the declaration from Gartner that "ECM is Dead."

25: AIIM17 Preview on project mgmt & SharePoint; AIIM research "Simple Enterprise"Gordon Brown from the Atlanta Housing Authority previews his presentation for AIIM17 about Scrum project management and SharePoint. Thomas LaMonte, Analyst of Market Intelligence, discusses AIIM research on the "Simple Enterprise," and host Kevin Craine discusses getting more insight from information in the latest installment of the ECM Executive Report.

24: 2017 Predictions plus Bob Larrivee on 2017 AIIM Research. Bob Larrivee discusses AIIM research for 2017. Host Kevin Craine has five predictions for the new year. Explore trends like analytics, the Internet of Things, Internet shutdowns and more.

23: Going Paper Free at AIIM, plus Infonomics. Felicia Dillard, CFO at AIIM, discusses specific steps AIIM is taking to become paper free. Also, Randy Krotowski, former CIO at Chevron and Caterpillar discusses his involvement in the recent AIIM research project on Infonomics and his viewpoint on placing value on enterprise information.

22: Analytics and Cognitive Computing; More on Going Paper Free.  Andrea Chiappe, Director of Innovation at Systemware, discusses opportunities in the convergence of analytics, cognitive computing, and machine learning. Plus Claudia Kieran, Corporate Senior Accountant at Wildman Business Group, tells us about their efforts at Wildman to become more paper free, and how they did it.

21: ECM in the Insurance Industry. Dan Antion, VP Information Services from American Nuclear Insurers, discusses the specific challenges managing information in a highly specialized and regulated industry. Plus, his organization's plans for executive level succession and why he feels that is a strategic imperative.

20: Infonomics. Reynold Leming from the UK Information and Records Management Society discusses the new AIIM white paper Infonomics, "How Do You Measure The Value of Information." This was the topic at the 2016 Executive Leadership Council (ELC) meetings in the US and the UK.

Special Episode on BPM - AIIM Industry Watch webinar with chief analyst Bob Larrivee on process improvement (and BPM) with guest Adam Storch, Vice President, Business Solutions at Microstrategies. Bob and Adam explore five steps to learn how BPM can work for you.

Special Episode on SharePoint - Bob Larrivee, chief analyst at AIIM, conducts this webinar with guests Barry Jinks, President & CEO at Colligo Networks and Mike Alsup, Senior Vice President at Gimmal. The panel discusses important factors to consider before making your move with SharePoint.

18: Guest Marc Solomon discusses using a SharePoint Center of Excellence at his insurance company (and the value to marry the business purposes with technical functions); plus Cenzig Satir and Roger Beharry Lall from AIIM16. Also excerpts from a recent AIIM webinar on SharePoint featuring Bob Larrivee, Barry Jinks (stay agile and modify as you need) and Mike Alsup (plan the journey YOU want to take with SharePoint).

Bob Larrivee discusses new AIIM Industry Watch research on SharePoint.
Kurt Neumann and Laurie Fischer from AIIM16 with a look at the generations in the workplace, and how to get along.
Also: Five Questions to Ask before you Buy a Capture System.

ECM Industry Standards
. What is the value and importance of standards in our industry? What are the best practices we should be aware of and adopt? And how do standards really make a difference in how our businesses and organizations function? Guests Stephen Levenson (PDF/A), Robert Blatt (AIIM25), and Owen Ambur (StratML) share what's helped them and their organizations succeed with the help of industry standards. For more info on reading Standards, visit

ECM in Universities.
Hear Graham Snow, Corporate Records Manager at Plymouth City Council, and James Balter, Director of Enterprise Content Management at University of Miami discuss ECM strategies in the university setting.
Part two of an interview with Priscilla Emery from AIIM16.

AIIM16 Report 3 - Part one of an interview with Priscilla Emery, AIIM Award of Merit recipient (people are transformative to the business) from AIIM16.

Plus comments from vendor/supporters Kevin Ells, Katie Alberti, Kevin Werwie, and Ian Story, also live from AIIM16 (empower your workers; complexity is the enemy of doing more with less).

And a featured interview with UK analyst Neil Ward-Dutton on Business Process Management and highlights from his recent AIIM webinar.

BPM Is Imperative: Bob Larrivee Explains AIIM Research
Join AIIM’s chief analyst Bob Larrivee as he features findings from our latest research. He’ll put some issues into context and help you identify your imperative to help your business thrive. (Audio file from recent AIIM Webinar.) Download slides here.

Interviews with Kevin Parker (get SharePoint useful, usable, and used) and Chris Walker (treat content as an asset), and an executive report on Mobile Capture. Important trends in Information Governance, SharePoint, and Mobile.

Russ Stalters' interview part two. Bob Larrivee on new the new AIIM research report on Business Process Management (BPM) and Process Improvement. The changing landscape of ECM.

More live interviews and reporting from AIIM16 in New Orleans. Hear interviews with presenters Duff Johnson and Russ Stalters, as well as board members Anthony Peleska and Dan Antion. Plus live interviews with AIIM members directly from the exhibit floor.

Live interviews and reporting from AIIM16 in New Orleans. Hear interviews with Keynote speakers and authors Jacob Morgan and Erik Qualman, as well as John Mancini and Thornton May. Experience some of the excitement from the post-award ceremony party with roving interviews live from the dance floor. Just like being there!

Hubert Dorsainvil, Director Litigation Support & Records Mgmt at A&E Television Networks and Gretchen Nadasky, Manager at Optimity Advisors, discuss their joint presentation at AIIM16, entitled: The E3 Method for Collaboration: Engagement, Expectation, Enthusiasm.

Hear Hubie and Gretchen describe their approaches, ideas, and innovations, and how they worked for A&E.

Peggy Winton, Chief Operating Officer at AIIM discusses how everyone on the front lines is an Information Professional, the upcoming AIIM16 conference, and her evolving role in the organization. Hear about the content market efforts that are bringing new opportunities and success.

John Mancini, President at AIIM, discusses the upcoming AIIM16 conference as well as his transition to a new role at AIIM. Hear the story of his transition and learn more about tactics for digital transformation.

Jesse Wilkins, Director of Professional Development at AIIM, discusses the upcoming AIIM16 conference as well as the various ongoing training programs at AIIM. Learn about essential training and networking tools to succeed today.

Jesse Wilkins, Director of Professional Development at AIIM, discusses the upcoming AIIM16 conference as well as AIIM's CIP Certification Program. Understand the tools and training available to help you prepare for Digital Transformation.

Bob Larrivee, Vice President and Chief Analyst of Market Intelligence at AIIM discusses the upcoming AIIM16 conference in New Orleans as well as AIIM training and the CIP certification program. Hear about how to gain the skills needed to master Digital Transformation.

Bob Larrivee, Vice President and Chief Analyst of Market Intelligence at AIIM discusses the upcoming AIIM16 conference in New Orleans as well as ongoing AIIM Market Intelligence. Hear about the current ECM drivers for Digital Transformation.

Tony Paille, Director of Marketing at AIIM, discusses the upcoming AIIM16 conference in New Orleans. Some great keynotes are planned, as well as a number of valuable training and educational sessions. Find out more in this interview.

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Craine-Kevin.jpg Our host: Kevin Craine
Kevin Craine is an award-winning podcast host and producer, and a respected writer, technology analyst and author. He has listeners and readers world wide and has interviewed many of today's top thought-leaders and C-Suite executives. Find him at