AIIM - The Global Community of Information Professionals

How to Turn 3 Days at #AIIM17 into 365 Days of Action

Jan 20, 2017 9:37:00 AM by Peggy Winton




The problem with most conferences is that, while they inspire and motivate onsite, they fail to provide lasting prescriptive guidelines or hacks that can be applied “back at the ranch.” This deficiency may lay with the conference program itself, lack of planning on the part of the attendee, or both. At AIIM17, our goal is to ensure that your three-day investment delivers at least a year’s worth of value to you and your organization.

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Topics: information management, information, aiim conference, AIIM17

Content Services - Your 2017 Survival Guide

Jan 19, 2017 10:21:00 AM by Thomas LaMonte




In a year people have nominated as the “worst year ever”—2016’s nonstop change and upheavals are finally behind us. Has this really been the worst year in history? That I’ll leave for the comments to decide, but I do want to bring attention to one 2016 trauma that proves even us—information professionals—cannot escape 2016 unscathed.

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Topics: enterprise content management, content, ecm, content services

The convergence of analytics, cognitive computing and machine learning

Jan 18, 2017 4:38:24 PM by John Mancini

AIIM’s resident Podcaster Extraordinaire, Kevin Craine, recently sat down with Andrea Chiappe, Director of Innovation and Strategy at Systemware to discuss opportunities in the convergence of analytics, cognitive computing and machine learning. The following is a short synopsis of the interview.  You can find the full podcast interview HERE.

Part two of the interview was a discussion with Claudia Kieran, Corporate Senior Accountant at Wildman Business Group, about their efforts at Wildman to become more paper free, and how they did it.  I’ll be following up this post with a second post to tell Claudia’s story.

Kevin:  Why do you feel that the scope and idea of information governance needs to more than just records management?

Andrea:  When I look at the words “records management,” I have to admit that even I think it sounds a little bit boring. It implies a singular objective and a singular solution. I look at information governance as not so singular. Traditional records management is linear in nature – we classify records, we maintain and retain records, and after their retention period is past, we get rid of records.  Information governance is more of an ecosystem. Although records management absolutely is still a legitimate endeavor, I think we need to think in terms of an overall umbrella or ecosystem of governance. 

Kevin:  When you say that content management is critical enabling technology for digital transformation but not in its traditional form, what do you mean by that?

Andrea:  First generation content management systems look at information control as king – “I better hold my information tightly and never let it go.” I see the future as our industry as an absolutely open information ecosystem where yes, compliance and security are key, but the emphasis in on allowing for curated information to get out and be put to use.  I don't think that the traditional way we define content management will be the dominant definition in 2020.

Kevin:  We hear a lot about analytics, cognitive computing, machine learning, and how these technologies can be leveraged to improve things like customer experiences.  What are the things that we should consider now as we map our strategies with respect to analytics and machine learning?

Andrea:  First and foremost, this is not an overnight deal rather it is a journey. Your road map and strategies must align with the objectives and use cases we identify as benefiting from these technologies and know that they will evolve. Benefiting from cognitive technologies require that you measure outcomes and continue to tune and train your systems and users. In fact, ensure that you plan to govern the tuning mechanisms and training sets closely whether human built or system generated. The competitive advantages that businesses stand to gain are undeniable and as these technologies continue to evolve they will take on a life of their own.

Kevin:  You say that we can no longer just put on band-aids onto our infrastructures as we think about moving forward. How can we adjust our focus to include a more transformed governance approach as part of our strategy and not as an afterthought?

Andrea:  It is important to take a step back and consider if the technologies that we leverage in our organizations are providing a foundation and environment to move forward. The current pace of innovation demands that we identify those things that are helping versus hindering our road map initiatives in order to remain competitive. Keep in mind that testing our business plans and technologies against the vision of where we want to be seven to ten years from now should not be a happening it should be an ongoing endeavor.

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Download this free white paper -- Process Improvement and Automation 2016
Research shows many business leaders understand now more than ever before, that information and process form an integrated component of business operations as a whole. This report from AIIM Market Intelligence and underwritten in part by Systemware, takes a look at the current state of BPM.

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You might also be interested in this.  27% of organizations see content analytics (CA) as essential now, with 59% citing they see it as essential within the next 5 years. Beyond “big data” style business intelligence, analytics is driving auto-classification, content remediation, security correction, adaptive case management, and process monitoring and modeling.  Get a copy of the executive summary of AIIM's new market research study -- Using Analytics: Automating Processes and Extracting Knowledge -- to find out more.

DOWNLOAD YOUR EXECUTIVE SUMMARY

 

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Topics: ecm, analytics, machine learning, cognitive computing

From Introvert to Life of the Party – 5 Tips for Better Event Networking

Jan 16, 2017 10:30:00 AM by Sean McGauley

My name is Sean and I used to find professional networking terrifying. The thought of it would make me cringe. I can remember being fresh out of college and attending a networking event with the hope of establishing some connections that could possibily lead to a job. Well, those were VERY high hopes, as I spent most of the night nervously hanging out by the food area awkwardly trying to engage anyone who went near the crab cakes. Needless to say, I didn't end up with a job offer that night. But, I did come to the realization that networking is not going away and I could either keep being socially awkward, or I dedicate myself to developing this skill. .

With The AIIM Conference 2017 quickly approaching, I thought I'd share my best tips for networking so you can make the most of your time in Orlando, FL where you'll be surrounded by 650 information professionals.

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[Infographic] Reducing the Insurance Paper Mountain

Jan 13, 2017 9:00:00 AM by Sean McGauley

Although paper is still heavily used in the Insurance sector, the reality is that we’re living in an age where paper is slowing us down. Often referred to as multichannel inbound content, information enters the business in many different ways and in many forms. In addition, the amount of information we are dealing with is on the rise, which means the risk of paper-based information being misplaced, lost, or misclassified is greater than ever.

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Topics: bpm, paperfree office, paperless

4 ECM Resources to Kick Off 2017

Jan 12, 2017 11:00:00 AM by Sean McGauley

I wanted to wish you a Happy New Year and let you know about some great resources that have been making their way around the AIIM Community. I put together a list of some of my favorites here. I hope you find these resources useful as you plan for the new year.

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Topics: content analytics, ecm

3 Lessons from Japanese Trains - Information Management and the Internet of Things

Jan 11, 2017 4:54:21 PM by John Mancini

I recently spoke at the ABBYY Partner Conference in Tokyo (thanks to ABBYY for the kind invitation – for the second year in a row).  My subject was “5 Strategies to Avoid the Digital Riptide.”

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Topics: metadata, information management, content management, ecm, internet of things

3 Steps to Expand Your Business Intelligence View

Jan 11, 2017 9:49:42 AM by Bob Larrivee





For many years now we have heard the song of business intelligence, how important it is, and how organizations will be increasing their focus in this area, but to what degree? When it is only data being analyzed, there is a shortfall, and that is related to the processes. It is one thing to look at data but without knowing the processes, analyzing them, and identifying areas for improvement, business organizations will miss the true potential of extending business intelligence to the fullest.

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Topics: business intelligence, process improvement

Content Analytics Explained – Uncovering This Essential Tool

Jan 9, 2017 2:11:46 PM by Thomas LaMonte




You’ve heard about content analytics. You’ve been told that your organization needs it. You’ve been told that you need it. But chances are good no one has bothered to explain what it is and why we all should care.

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Topics: content analytics

2016 Round-up -- Top 10 Must-Read Content Management posts

Dec 28, 2016 5:00:59 PM by John Mancini

Here’s the list you’ve been waiting for – the top 10 Digital Landfill posts in 2016.

Watch this space for a lot of exciting new developments for our blog in 2017.  For now, catch up a bit.

Some Perspectives on the Documentum Acquisition by OpenText

Well, the other shoe called Documentum dropped that everyone was expecting once Dell and EMC got together.  And in somewhat record speed.  AIIM does not take positions on things like acquisitions, but obviously the extended AIIM community is buzzing about this.  I thought I would find as many articles as I could and put them in one place and let folks form their own opinions. 

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Free webinar -- How to Plan Your Information Management Strategy in 2017

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Current State and Future Trends in Enterprise Content Management [Infographic]

Information management is boldly on the horizon. Everyone from C-level thought leaders to end users are dreaming up enterprise content management possibilities and asking an important question: how can my organization go beyond its current ECM state?  In order to determine which enterprise content management component(s) an organization requires to take the next step in their ECM capability– whether it be a technology, methodology, or human resource – begins with taking stock of what is already in place; only then, can it be resolved where we are currently, and where we desire to go in the enterprise content management space.

EU Regulation eIDAS: what it means for your business in Europe

Today the use of E-Signatures is an acceptable business practice that is admissible in times of litigation and audit. The key to success is to identify and understand regulations based on particular business processes for E-Signing. In Europe one regulation is changing the game.  Effective July 2016, the new EU regulation on electronic identification and trust services 910/2014 – typically referred to as eIDAS - goes into force. It is designed to propel digital transformation a as a major corner stone for a single European Market. One of its major goals is to fuel E-Signature adoption in Europe by largely replacing 28 nation laws on E-Signatures. eIDAS comes with new options to go digital with both identification and signing processes. 

5 Examples of Digital Disruption -- the Flip Side of Digital Transformation

I've been collecting examples of "Digital Disruption" -- the negative flip side of Digital Transformation.  In other words, examples in which a well-entrenched incumbent just failed to see the writing on the wall.  My experience has been that when Digital Disruption sweeps through an industry, it usually meets this test:  In less than 10 years, 90% of a company's/industry's value DISAPPEARS.  Here are just five examples.

The Journey to Simpler Information Management Begins With Going Paperless

In pursuit of the paperless enterprise it is often easy to lose our way. Projects stall, months pass and ROI is nowhere on the horizon, and all the while paper continues to rifle through our processes like stubborn weeds. Paper overwhelms the enterprise, and the difficult task to remove it all can cause a crisis of motivation.  Stakeholders ask: “What is the point of driving out paper? What destination is this digital journey leading us to? And is it worth it?” The short answer: yes, and here’s why. 

The Problem with SharePoint - Technology or People?

I hear people from around the globe, complain about SharePoint that it doesn’t do this, or we thought it did that. Yet the AIIM Industry Watch Report titled “The Impact of SharePoint 2016” finds when it comes to SharePoint meeting organizational expectations, nearly half of our respondents are happy with SharePoint and the on-going product roadmap, with half also in agreement that SharePoint is providing good value for the cost.  Typically, these organizations have a focused plan, working as a cross-functional team rather than total reliance on IT to make it all happen. This should also be an on-going practice for every aspect of a SharePoint project from initial purchase through upgrades and expansion, to ensure SharePoint is addressing the business needs and solving business problems, and not put in place for technology sake alone.

8 Reminders About Why World Paper Free Day Matters

Here are 8 paper free nuggets to get the juices flowing.  Number 1 -- Paper in the Office -- only 17% of respondents work in what could be described as a paper-free office. 31% admit their office is piled high with paper documents and paper processes. 40% still use paper for filing “important stuff," and 56% are wed to signatures on paper for contracts and order forms. 

Is BPM the Digital Transformation Enabler? [Infographic]

Agility and efficiency have become the keys to meeting the growing and changing demands that come with digital disruption. Businesses can no longer afford to waste time with lengthy business analysis, development and implementation projects spanning two or more years. Organization leaders know that change must occur rapidly to remain competitive, retain current clients, and attract new business and BPM has become the method of choice.  Business Process Management (BPM) in a true sense is the combination of process, people, information, and technology focused on resolving operational business problems – making businesses run more effectively.

12 Things You Can Do NOW to Use BPM to Drive Digital Transformation

Process improvement and automation using BPM as the framework is an essential part of the Digital Transformation of businesses. The more paper is eliminated from processes and digitally born information is created, the greater the dependence upon and need for efficient, effective, and secure digital workflows. When assessing process improvement and automation opportunities, include the identification of and ways various information sets are integrated with the process and remember to look at the end-to-end process rather than just the departmental workflow. What gets changed in the department could have negative impact on other departments feeding this process or that this process feeds.

8 Things You Must Know to Automate Human Resource Processes

It is the best of times and the worst of times for HR professionals.  Many organizations have reaped enormous benefits from more effectively managing the unstructured information association with core Human Resources processes.  That’s the good news.  The bad news is that MOST organizations have not yet moved down the path of HR automation, creating huge inefficiencies and risks in their hiring, retaining, employee servicing and firing practices. Consider for a moment the huge variety and volume of documents associated with HR processes, each of which carries with it different regulatory and legal requirements.

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You might also be interested in  the following to get 2017 off to a GREAT start:

How to Plan Your Information Management Strategy in 2017 -- To help you, AIIM’s chief analyst, Bob Larrivee, has compiled the data from five community-wide surveys and identified the game-changing trends you need to know about. Join us as we outline these trends, the stats behind them, and offer strategies to approach these critical changes to the way you manage information in 2017

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Topics: information governance, content management, ecm, Industry statistics and research

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