Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Tori Miller Liu, CIP

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and been working in association management since 2006. Tori is a current member of the ASAE Executive Management Advisory Council and AI Coalition. She is a former member of the ASAE Technology Professional Advisory Council and a former Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

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Artificial Intelligence (AI)  |  Intelligent Information Management (IIM)

Preparing Your Organization for Microsoft Copilot Success: 8 Essential Steps for Information Professionals

While activating Copilot is straightforward, ensuring sustainable adoption requires thoughtful preparation. Recent data shows that 75% of knowledge workers now use AI at work, with many having adopted it just within the last 24 months. This relatively recent wave of AI adoption presents an opportunity—whether you're planning your initial Copilot deployment or looking to optimize your existing implementation.

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Compliance  |  Information Governance  |  Information Security  |  Intelligent Information Management (IIM)

When Messages Vanish: The Record Management Challenge of Ephemeral Communications

Recent headlines have brought ephemeral messaging apps into focus for information management practitioners. With two separate incidents where U.S. Department of Defense leadership shared confidential information via disappearing message platforms, the conversation about these tools has never been more urgent. It's timely that AIIM has just published a new white paper "When Messages Self-Destruct: The Hidden Risks of Ephemeral Communication for Information Governance" by AIIM Fellow and Award of Merit recipient John Newton that explains ephemeral communications and their impact on information management and governance.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Artificial Intelligence (AI)

John Newton's Take on AI's Future in Information Management

The buzz from the inaugural AI+IM Global Summit is still resonating through the AIIM community, with one topic dominating conversations: agentic AI.

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AIIM Community  |  Women in Information Management (WIIM)

The Data Speaks: Women in Information Management

As we celebrate Women's History Month, we're examining the progress and persistent challenges for women in information management while inviting you to join our upcoming webinar on thriving in an AI-driven workplace.

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AIIM Conference  |  Artificial Intelligence (AI)

AI and Information Management: Preparing for the AI+ IM Global Summit

The intersection of artificial intelligence and information management presents both exciting opportunities and unique challenges for organizations across all industries. During our recent pre-conference webinar, I had the pleasure of speaking with two industry experts about how AI is transforming the information management landscape and what attendees can expect at the upcoming AI+IM Global Summit in Atlanta (March 31-April 2). Joined by Alan Pelz-Sharpe, founder and principal analyst of Deep Analysis, and Max Gerrard, director of Solution Engineering at SER Group, we explored foundational AI concepts, discussed practical use cases, and outlined key considerations for organizations looking to leverage AI in their information management strategy.

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AI & Automation Trends: 2024 Insights & 2025 Outlook

As we reflect on the transformative developments in AI and automation throughout 2024, several key trends have emerged that are shaping the future of information management. During a recent webinar, AIIM Florida Chapter Chairman Craig Laue and I discussed the top industry news and research of the year and what they mean for the future of the industry. Based on that discussion, here's what we've learned and what we can expect in 2025.

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