The AIIM Blog - Overcoming Information Chaos

Tori Miller Liu, CIP

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and been working in association management since 2006. Tori is a current member of the ASAE Executive Management Advisory Council and AI Coalition. She is a former member of the ASAE Technology Professional Advisory Council and a former Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

Data Management | Intelligent Information Management (IIM)

Overcoming the Barriers: Practical Solutions for Data and Information Literacy

By: Tori Miller Liu, CIP June 19th, 2025

In my last two posts I defined data literacy and information literacy and then reviewed common barriers to literacy. Now, let's look at solutions to overcoming these barriers.

Common Barriers to Data and Information Literacy

By: Tori Miller Liu, CIP June 17th, 2025

In my previous post, I defined data literacy and information literacy. In this post, I'll explore the common barriers to data literacy and information literacy.

14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

Data Management | Intelligent Information Management (IIM)

Bridging the Data (and Information) Literacy Gap

By: Tori Miller Liu, CIP June 12th, 2025

While 90% of business leaders cite data literacy as key to company success, the reality is that most organizations struggle with the critical gap between having data and actually using it to drive meaningful business decisions. In this first of three-part log post series, we’ll explore the definition of data literacy and information literacy and how they relate.

Why Every AI Implementation Team Needs a Certified Information Professional

By: Tori Miller Liu, CIP May 6th, 2025

There is no such thing as an AI initiative or project that doesn't involve data. AI systems depend on structured, semi-structured and unstructured data for development, tasks, and training models. For projects to be successful, you need professionals who understand how to manage and leverage data and have the proven ability to do so.

Preparing Your Organization for Microsoft Copilot Success: 8 Essential Steps for Information Professionals

By: Tori Miller Liu, CIP May 1st, 2025

While activating Copilot is straightforward, ensuring sustainable adoption requires thoughtful preparation. Recent data shows that 75% of knowledge workers now use AI at work, with many having adopted it just within the last 24 months. This relatively recent wave of AI adoption presents an opportunity—whether you're planning your initial Copilot deployment or looking to optimize your existing implementation.

When Messages Vanish: The Record Management Challenge of Ephemeral Communications

By: Tori Miller Liu, CIP April 24th, 2025

Recent headlines have brought ephemeral messaging apps into focus for information management practitioners. With two separate incidents where U.S. Department of Defense leadership shared confidential information via disappearing message platforms, the conversation about these tools has never been more urgent. It's timely that AIIM has just published a new white paper "When Messages Self-Destruct: The Hidden Risks of Ephemeral Communication for Information Governance" by AIIM Fellow and Award of Merit recipient John Newton that explains ephemeral communications and their impact on information management and governance.