The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Change Management | Collaboration | Intelligent Information Management (IIM)
When an organization buys a new system, the evaluation team usually includes IT, finance, and the department that will use it. The person who understands the information the system will depend on is often missing.
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AIIM Community | Artificial Intelligence (AI) | Change Management | Intelligent Information Management (IIM)
The Sales Lesson Behind "We've Always Done It That Way" When I was out selling, my favorite phrase to hear from a prospect was, "but we've always done it that way." Every time somebody said it to me, I knew I had a sale. Because their eyes would light up the moment they saw something they hadn't seen before, and that phrase was really just a person standing at the edge of change, waiting for someone to show them what was on the other side.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Artificial Intelligence (AI) | Change Management
The conversation that inspired this article started with an observation: Generative AI (GenAI) is polarizing people in a way that no other technology in recent memory has. Some associate GenAI with the acceleration of business processes, the empowerment of knowledge workers, and a fundamental shift in how knowledge work gets done. Others see a negative impact on customer experience, increasing environmental damage, and a general loss of human control.
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Artificial Intelligence (AI) | Change Management | Information Governance | Intelligent Information Management (IIM)
On December 10, 2025, I had the privilege of moderating an opening keynote panel, 'AI and Information Management in the Capital: Framing Today's Challenge Landscape,' at AIIM's AI+IM Regional Forum in Washington, DC. Joining me were four distinguished information leaders who brought perspectives from government, nonprofit, and legal sectors: Thad Lurie from American Geophysical Union, Mark Patrick from the US Department of Defense, Melvin Baskin from ICG Consultants & Advisors, and Leigh Zidwick from DLA Piper LLP.
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Change Management | Intelligent Information Management (IIM)
The ability to solve problems creatively is essential in organisations but I don't often see it being used effectively. Creative problem solving involves thinking outside the box, challenging the norm and seeking solutions to problems.
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Change Management | Information Governance | Intelligent Information Management (IIM)
In today's digital landscape, information management and governance are crucial for organizations of all sizes. However, it's important to understand that there's no one-size-fits-all solution. Let's explore how you can customize your information management program to fit your organization's unique needs.
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