AIIM - The Global Community of Information Professionals

4 Special Requirements Social Media and Collaboration Create for GDPR Compliance

Jan 26, 2018 9:29:26 AM by John F. Mancini

A new set of European rules and standards related to privacy and data protection (the General Data Protection Regulation, or GDPR) has set in motion a mad compliance and security scramble not only for European companies, but also for any company doing business in Europe or with European customers. The regulation is designed to harmonize privacy across the EU, codify more rigorous privacy rights; strike a balance between privacy and security and create an explicit obligation for both data controllers and processors to demonstrate compliance with GDPR. The clock is ticking – the regulation goes into effect on May 25th, 2018, and the potential penalties for non-compliance are significant (organizations found to be in breach of GDPR may be fined up to 4% of annual revenues or 20 million Euro, whichever is the greater).

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Topics: collaboration, social media, records management, gdpr

Calling all Slack, Teams, Yammer, Workplace, Jabber (etc.) users

Nov 16, 2017 4:21:49 PM by John Mancini

I'm doing a short bit of research on retention and preservation strategies re information on enterprise collaboration (i.e., internal social media) platforms. It's a pretty quick survey.

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Topics: social media

The Days of "Social for the Sake of Doing Social" are Over - Process Integration is Key

Dec 5, 2012 12:02:21 PM by John F. Mancini

If you haven't seen our new Industry Watch on Social in the Flow, you need to get a copy.  Downloads are free.

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Topics: opentext, open text, social media, social business, social, process

AIIM Study: Social Technology Business Benefit Hinges on Process Integration

Nov 27, 2012 4:12:52 AM by John F. Mancini

A new report from AIIM advises IT professionals, compliance teams, and records managers to embed internal and external social channels into their core processes for business benefit. In our latest Industry Watch report, “Social in the Flow – transforming processes and sharing knowledge,” we find that the majority of companies consider integration of social technologies with business processes to be important, although only 37 percent of respondents expect social to be integrated across the business within the next two years.

Organizations—especially regulatory and government agencies—are encouraged by AIIM to incorporate closer integration of social tools and techniques into the core business processes for project coordination, customer support and staff communication. One positive note, compared to past reports, is the number of organizations actively discouraging use of social technologies at work has dropped to 19 percent, although it remains at 44 percent for Government to Business (G2B) organizations. A quarter of all organizations surveyed have no official policy, and within the 50 percent who do actively encourage use of social tools at work, more than half have no guidelines on their acceptable business use. Sixty four percent provide no way for employees to integrate social technologies into their business processes.

Per AIIM's Doug Miles -- “When it comes to reaping the business benefits of social media, you need to think how it can help within a given business process.  Nearly half of organizations do not have any official strategies for social content creation and collaboration which represents missed opportunities for faster response and better knowledge-sharing in product development, recruitment, help desk, employee relations and project management.”

AIIM recommends information professionals help lead the way to the integration of social technologies while there is still time. Within two years, 81 percent of all organizations plan to have social tools and technologies in regular use across the business. Areas at the top of the priority list for integration include customer support (59 percent) and marketing (58 percent). The most popular internal social application is staff communication with more than half planning to implement a company notice board/forum in the next year. Other social integration priorities in the next year include collaborative document authoring (51 percent), event promotion (50 percent), brand management (49 percent) and customer feedback (44 percent).

Overall, the report concludes that social technology adoption within enterprises is strong, but the integration of social into business processes is still in its infancy. AIIM advises IT departments, legal and compliance teams and records managers to work with business management to:

  • Consider all internal and external social channels and don’t confine analysis to only marketing or corporate communications when defining social relevancy to the business.
  • Map out organizational responsibilities for social interaction.
  • Create guidelines and policies that tie the social workflow to business value and clearly state expected and acceptable contributions and ramifications of compliance.
  • Explore deeper integration of social technologies into enterprise processes from the perspective of potential business benefit, technical and cultural impact, scalability, cost of integration and time to deploy.

The full report, “Social in the Flow – transforming processes and sharing knowledge” can be downloaded from the AIIM website at The research was underwritten by BroadVision, Hype Innovation, IBM, Igloo Software, tibbr and Workshare.


About BroadVision, Inc.
Clearvale by BroadVision is the social network for business, where transparency and accountability mean real works gets done.  It enables businesses to connect and engage with employees, partners, and customers; share anytime, anywhere, and on any device; and track business processes, sources of knowledge, and network adoption.

About Hype Innovation
HYPE Innovation is a global leader in end-to-end Innovation Management software. HYPE’s powerful platform allows organizations to engage thousands of employees in idea generation and collaborative problem solving. Our client community includes global companies such as GE, P&G, Bombardier, Nokia-Siemens, Daimler, Airbus, General Mills, Saudi Aramco, Bechtel, and Deutsche

IBM Enterprise Content Management solutions enable the world’s top companies to make better decisions, faster. As a market leader in content, process and compliance software, IBM ECM delivers a broad set of mission-critical solutions that help solve today’s most difficult business challenges: managing unstructured content, optimizing business processes and helping satisfy complex compliance requirements through an integrated information infrastructure.

About Igloo Software 
Igloo is a modern intranet – delivered securely in the cloud. For growing organizations, it is the fastest way to enable communication and collaboration across borders and boundaries. That is why world-class companies, such as Harry Winston, Kimberly-Clark, Ipswitch and the ATP World Tour, choose Igloo. Learn more

About tibbr
tibbr connects people, applications and data in context and, in an entirely personal way. Launched in January 2011, tibbr brings together what matters–to individuals or groups–to get work done better, faster.  tibbr can be delivered on premise or in the cloud, getting all your employees started within days.

About Workshare Ltd
Workshare is a leading provider of secure enterprise collaboration applications that allows individuals to easily create, share and manage high-value content anywhere, on any device. More than 1.8 million professionals in 70 counties use Workshare’s award-winning desktop, mobile, tablet, and web applications.

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Topics: tibbr, igloo, broadvision, IBM, aiim, hype, social media, social business, workshare, social, bpm, process

Is Your Organization Worried About Archiving External Social Activity? - Here's a List of 14 Solutions That Might Help

Jun 25, 2012 9:26:56 AM by John F. Mancini

One of the issues I spend some time worrying about is how to balance my enthusiasm for social technologies with the very real concerns that exist as organizations consider the control and compliance realities.

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Topics: actiance, socialware, arkovi, sonian, facebook, hanzo, pagefreezer, web 2.0, certified information professional, smarsh, ZL, backuptify, archiving, Compliance and records management, social media, social business, linkedin, nextpoint, iterasi, archivesocial, twitter, live office

New presentation - Getting Ready for Extreme Information - and 3 other recent presentations

May 3, 2012 7:51:33 AM by John F. Mancini

I thought folks might be interested in this new presentation on Big Data and Big Content.  I'm calling it "Extreme Information" - a term I like a lot that I picked up from Gartner.  The Sorcerer's Apprentice reference refers to the dynamic that what we create often spins out of control.  In the case of information management, the challenge is even more challenge.  Per David Weinberger, the key to managing the massive amounts of information that will be coming at us is actually more information.

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Topics: social technologies, information management, content management, ecm, aiim, social media, social business, big data

Keg Stands, Ice Luges, and Social Business

Apr 18, 2012 4:13:00 AM by John F. Mancini

It seems like just a few years ago (oh, it was just years ago) that social technologies were viewed as some temporary aberration of college students.  Kind of like keg stands or an ice luge (ask your kids). Well wake up, social technologies have moved into the enterprise with a vengeance, and are beginning to transform organizational processes.

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Topics: facebook, content management, ecm, aiim, social media, records management, social business, social technology

Today We Released Andy McAfee's 3 reports on Social Technologies and Business Process

Jan 25, 2012 6:44:42 AM by John F. Mancini

The three reports can be downloaded directly from the AIIM web site (you need to login, but they are free) at THIS LINK.  

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Topics: web 2.0, content management, ecm, mcafee, social media, sales, social business, innovation, marketing

5 Myths about Collaboration in the Enterprise

Jul 12, 2011 7:13:45 AM by John F. Mancini

No professional is an island.  We are always engaged in some form of collaboration, whether we are working with colleagues, customers, or partners.  As AIIM members know, one of the most visible ways that we collaborate is on documents.  We all work together to create budgets, improve presentations, and build sales proposals.

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Topics: E2.0, ecm, knowledgetree, collaboration, document management, aiim, 5 myths, social media, social business

An 8 step strategy roadmap - How to Go Social Without Going Crazy -- Or Broke

Apr 29, 2011 3:34:41 AM by John F. Mancini

I recently participated in a NewsGator webinar on this topic -- here's the link...(you need to register on this page, and then you go into the recording...)On the webinar, I discussed the AIIM Social Business Strategy Roadmap.  The Roadmap is a great place to start in terms of thinking through a social strategy. At the risk of not fully doing the roadmap justice, here's a short summary of the checkpoints in the Roadmap.

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Topics: infographic, E2.0, 8 things, content management, ecm, roadmap, Compliance and records management, aiim, social media, socbiz

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AIIM provides market research, expert advice, and skills development to an empowered community of leaders committed to information-driven innovation.

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