We've taken the highlights from our "Social in the Flow" Industry Watch and turned them into a killer infographic. Check it out, and feel free to socialize it.
One of the issues I spend some time worrying about is how to balance my enthusiasm for social technologies with the very real concerns that exist as organizations consider the control and compliance realities.
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Here in the Washington, DC area, it's the second day of summer and the temperature is 100 degrees. I don't know about the rest of you, but we haven't even closed Q2 of 2012. So it may seem like a strange time to be thinking about plans for 2013. But it's not too early.
My story begins with this series of pictures, taken 27 years ago.
It seems like just a few years ago (oh, it was just years ago) that social technologies were viewed as some temporary aberration of college students. Kind of like keg stands or an ice luge (ask your kids). Well wake up, social technologies have moved into the enterprise with a vengeance, and are beginning to transform organizational processes.
I’ve been thinking about this on and off for a while, and as a result, the post is a bit longer than normal. I would welcome your thoughts in the comments section. What do you think? What rings true? Where do you think I’m nuts? There are three questions I would like to address in today’s post. What does it mean to live and work in a time of radical technology disruption? Why is employee and customer engagement so important to surviving periods of rapid technology change? How do social, mobile, and cloud technologies revolutionize how we need to look at the question of customer and employee engagement?