Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

John Harney

John Harney is President of SaaSWatch, a SaaS consultancy and IT journalism service where he helps SaaS providers define target markets, ensure barriers to entry, develop cost models, partner for complementary technology, refine use cases and scale fast. He also promotes them by creating materials for websites and editorial for placement in appropriate print and electronic venues. He also reports on SaaS business strategies, technology and use cases in a number of venues. John is a 30-year veteran IT reporter and now covers IT issues across all markets. He is particularly focused on technologies related to Cloud, SaaS, AI and Content Services. He authored one of the first books on cloud computing, has run three magazines focused on content services and has been a KM columnist for Knowledge Management magazine and a SaaS columnist for eDoc, AIIM’s former magazine, which in the magazine’s previous incarnation he ran in the mid-90s. John graduated Phi Beta Kappa in English Literature from Randolph-Macon College, went on to do graduate work in Literature and Writing at the University of Virginia then graduated from Columbia University with an MFA in Writing. Later he earned a degree in Corporate Training from Georgetown University. He is especially interested in IT and its applications that drive the greening of the planet. Before becoming involved in IT, John was an adjunct professor and corporate trainer. You can reach him at 240.877.5019 and

Blog Feature

Healthcare  |  Intelligent Information Management (IIM)

Information Management in the Not-So-Distant Future of Health Care

I’m at that age when the body starts to go. I now see 100 doctors – no, really, 85 at least. Or so it seems. If I’m not Zooming with my primary care provider, I’m swapping data with a specialist via a phone app or transmitting my blood pressure readings from my remote monitor to the disembodied nurse in my voicemail who chides me with messages if I miss a reading.

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Blog Feature

Artificial Intelligence (AI)  |  Content Services  |  Robotic Process Automation (RPA)

How Content Services Are Enabling the Digital Transformation of Electric Utilities

Electric utilities in the United States are a major source of CO2 – they created 1.55 billion metric tons of it in 2020. This sector vies only with transportation in producing the most pollution on the planet. And according to the US Energy Information Agency, consumption is expected to grow by 50% by the year 2050.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.