I’m at that age when the body starts to go. I now see 100 doctors – no, really, 85 at least. Or so it seems. If I’m not Zooming with my primary care provider, I’m swapping data with a specialist via a phone app or transmitting my blood pressure readings from my remote monitor to the disembodied nurse in my voicemail who chides me with messages if I miss a reading.
Organizations must focus strategically on how to manage digital content and understand that: 1) end-users are consuming technology differently; 2) consumer devices are being increasingly used as “on-ramps” to digital workflows; and 3) how you secure the scan and capture process becomes increasingly important.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Unfortunately, I’ve had a few recent encounters with our healthcare system. As you would expect, I paid attention to the recordkeeping process. The spectrum ranged from paper to born-digital and has me thinking about my health records in a new way.
Let's start with a hypothetical scenario. I woke up to the sound of my car horn blaring and a woman standing over me with a golf club. My car was conveniently parked against a tree, with a plume of water shooting over my head like fireworks from a nearby fire hydrant. My chest hurt - a lot. When I got to the hospital in the ambulance, I informed them of the pain. They told me they were going to do an EKG just to be sure everything was okay. I shared that I had just had an EKG done at the same hospital two weeks ago. They got on their fancy computer and pulled up my “electronic medical record.” Unfortunately, the nurse informed me that my EKG didn’t show up because that wasn’t ‘structured data’ that fit nicely in their EMR. The nurse said that my EKG was in a paper chart down in Medical Records – which was closed for the night. I said, “Do you know who I am?”