New cloud-based approaches promise to transform workflow in ways that produce new levels of service, savings, and responsiveness. There are many strategic reasons for moving to the cloud. Organizations around the world have embraced the cloud as a way to fundamentally improve the performance of the business and dramatically improve customer experience.
Electric utilities in the United States are a major source of CO2 – they created 1.55 billion metric tons of it in 2020. This sector vies only with transportation in producing the most pollution on the planet. And according to the US Energy Information Agency, consumption is expected to grow by 50% by the year 2050.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
In recent years, nothing has sparked more controversy in the information management industry than the 2017 Gartner post officially retiring the term “Enterprise Content Management (ECM)” in favor of a new term, content services. Here at AIIM, we’ve been providing independent research, educational training, and certification for over 70 years. For a good majority of that time, the focus has been on ECM and the practices associated with ECM to capture, store, manage, and preserve information. Heck, we even standardized the term Enterprise Content Management way back in the early 2000s, so in a lot of ways, AIIM is uniquely positioned to help clarify some of the confusion that may still remain.
Over the past few years, we’ve seen the Enterprise Content Management (ECM) industry go through some significant changes. Many would say it goes even deeper than change and have been calling it a metamorphosis. In nature, metamorphosis is the process of transformation from an immature form to an adult form in two or more distinct stages – a good example is a tadpole turning into a frog.
Recently, AIIM released an eBook titled, State of the Industry – Content Services that examines the current state of Content Services technologies and how user perceptions about them are changing. For this research study, we surveyed over 300 decision-makers from around the world about their focus on Content Services to answer these three core questions:
Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies.