The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Enterprise Content Management (ECM) | Intelligent Information Management (IIM)
I've been both reading and listening (I know, very nerdy) to Tom Peters' new Little Big Things: 163 Ways to Pursue Excellence. Lots of thought-provoking ideas and the audio is a hoot because a) Tom does it himself, and b) a book with lots and lots of repetition and big giant letters comes across interesting as an audiobook, particularly when one is running around and around and around a 1/16 mile track.
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Information Governance | Intelligent Information Management (IIM)
1. "IT doesn't matter." When Nicholas Carr published this statement in the Harvard Business Review in 2002, there was an outcry from the IT pundits. Obviously, the fear of becoming irrelevant seemed exaggerated. Today we know Carr was right. He realized that we should talk about services and information, delivered based on our requirements fitting the needs of the business and other stakeholders such as employees and clients, instead of concentrating our energy on running bulky machines heating up the environment and driving up the electricity bill. So the T in IT is becoming less important. Typical IT Governance initiatives are still focused on in-house IT installations and software development; this will have to change. IM can support this.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Enterprise 2.0 | Intelligent Information Management (IIM) | Social Media
Consumers use several sources of information before making purchase decisions – they may seek independent opinions, speak to customer service agents, or examine goods physically. And they are accessing information via myriad touch points, including mobile devices, social networks or company websites. Companies recognize this, but consumers consistently rate satisfaction levels for cross-channel experiences as poor, so there is a disconnect. It is hard enough to ensure that a website delivers an excellent user experience. When you factor in the vast number of web-enabled mobile devices, companies face a huge challenge in creating a consistent and personalized experience for every user. Social media adds additional touch points and complexity.
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Intelligent Information Management (IIM) | PDF | Productivity
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Change Management | Intelligent Information Management (IIM) | Project Planning and Management
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Intelligent Information Management (IIM)
Where has the action been in technology over the past decade? I can tell you one thing for certain. It has been in a very different place than it was during the early stages of my professional career. For most of my career, the action has been in PC-centric applications and solutions that were delivered by the IT gods and goddesses at the organizations for which I worked. I have been lucky to work for some pretty flexible organizations, but most of the time, I was a pretty good corporate citizen even without mandates or restrictions. It was rare that I would covet some piece of software or hardware from home and wish I could get it at work. Enterprise IT was a pretty cool place.
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