The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Intelligent Information Management (IIM)
The chief executive officer (CEO) and the chief counsel walk into your office (you know, the office where your RIM certifications and all the accolades from AIIM and ARMA are hanging on the walls). They tell you that litigation costs are out of control, information management practices are constantly showing up in audit findings, and the acquisition of the firm’s biggest competitor is in full swing and will be finalized by the end of the month. They want to know what you’re going to do about it, and they want to know now. Before drafting your resignation letter, take a deep breath and remember that all those hours studying, and learning information management concepts, trudging through exam preparation, and earning all of those continuing education credits have prepared you for this task. As a wise person once said, you eat an 800-pound stack of paper, CDs, DVDs, USB storage media, hard drives, and electrons one bite at a time.
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Intelligent Information Management (IIM)
Most organizations do not realize the actual volume of data living and breathing on their corporate web properties, document management systems and file shares. In a world where it is estimated that around 80% of corporate data exists in unstructured forms; knowing how to turn the contents of that digital landfill into a knowledge asset presents a huge challenge for any business. But by capturing, sharing, and retaining that knowledge, you will definitely build business advantage. Here are eight things you need to do get the most out of your digital landfill.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Enterprise Content Management (ECM) | Intelligent Information Management (IIM)
I've been both reading and listening (I know, very nerdy) to Tom Peters' new Little Big Things: 163 Ways to Pursue Excellence. Lots of thought-provoking ideas and the audio is a hoot because a) Tom does it himself, and b) a book with lots and lots of repetition and big giant letters comes across interesting as an audiobook, particularly when one is running around and around and around a 1/16 mile track.
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Information Governance | Intelligent Information Management (IIM)
1. "IT doesn't matter." When Nicholas Carr published this statement in the Harvard Business Review in 2002, there was an outcry from the IT pundits. Obviously, the fear of becoming irrelevant seemed exaggerated. Today we know Carr was right. He realized that we should talk about services and information, delivered based on our requirements fitting the needs of the business and other stakeholders such as employees and clients, instead of concentrating our energy on running bulky machines heating up the environment and driving up the electricity bill. So the T in IT is becoming less important. Typical IT Governance initiatives are still focused on in-house IT installations and software development; this will have to change. IM can support this.
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Enterprise 2.0 | Intelligent Information Management (IIM) | Social Media
Consumers use several sources of information before making purchase decisions – they may seek independent opinions, speak to customer service agents, or examine goods physically. And they are accessing information via myriad touch points, including mobile devices, social networks or company websites. Companies recognize this, but consumers consistently rate satisfaction levels for cross-channel experiences as poor, so there is a disconnect. It is hard enough to ensure that a website delivers an excellent user experience. When you factor in the vast number of web-enabled mobile devices, companies face a huge challenge in creating a consistent and personalized experience for every user. Social media adds additional touch points and complexity.
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