The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
As I mentioned in my previous post, I am currently out at IBM Insight and thought I would share some impressions of the event (see The Invisibility of ECM Done Properly). As an association guy, the Cognitive Computing/Watson keynote session caught my attention. Watson is now focusing on professions with a deep technical knowledge base and terminologies and technologies particular to that profession – a use case of particular interest to associations. Watson “has been learning the language of professions with the objective of democratizing information discovery and putting information in the hands of anyone who wants to use it.”
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Enterprise Content Management (ECM)
I am currently out at IBM Insight, and over the next few days, I thought I would share some impressions of the event. From Day 1, and in no particular order… As always, this event is an awesome display of the power of branding. IBM just gets this and does a really good job of it. It might come as a surprise to many of my generation who remember IBM execs as the ones who could wear any shirt they wanted to work as long as it was white, but IBM does an exceptional job at the social media side of event management. This is definitely a “connected” event, and the volume and speed of new tweets (hashtag for the event is #ibminsight) during any of the keynote events is pretty overwhelming. They also have some fun with running their analytics platform against the social engagement of attendees.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Enterprise Content Management (ECM)
Businesses need to act swiftly in order to maintain a competitive advantage, but swift action without proper planning results in unnecessary delays, potential compliance risks, and increased costs. As much as 40% of an ECM implementation’s costs could be the result of rework due to poor planning and requirements gathering. Many organizations use a technology-first approach to quickly address a perceived business problem, often coming up short in their results. Enlisting experienced services personnel, with expertise in requirements gathering, ECM technology application, and process improvement ensures that a thorough assessment has been conducted, problems identified, stakeholder issues and considerations contemplated, process improvements made, and proper technology applied.
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Our Search and Discovery: Exploiting Knowledge and Minimizing Risk research study revealed an interesting gap between intention and adoption for enterprise search. On one side, the intent is there. Over 70% of the organizations we polled reported that search was "vital or essential" to their business. But, the reality shows a gap in adoption. The respondents of this same study also reported only 18% have cross-repository search capabilities, and 58% show "little or no" signs of search maturity. Clearly, organizations understand the power of enterprise search, yet a gap in adoption still remains. We've been thinking about some ways for organizations to be more effective in deploying search technologies. Below is a list of our recommendations on how to bridge this gap.
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The popularity of the term “knowledge worker” comes and goes, but the single most-important characteristic of such a job-description is the ability to find information, process it into knowledge, and so add value for the organization. Sounds simple, and in the age of the internet, finding and sifting information from the outside world is relatively simple and very quick. However, when it comes to information that resides inside the organization, the situation can be very different, and the effect of search efficiency on knowledge worker productivity can be huge. Below are the key data points drawn from AIIM's research study of information professionals - Search and Discovery: Exploiting Knowledge, Minimizing Risk.
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These seven benchmarking statistics are drawn from a recent research titled "Search and Discovery: Exploiting Knowledge, Minimizing Risk." We surveyed 415 information professionals from organizations of all sizes. Larger organizations over 5,000 employees represent 30%, and mid-sized organizations of 500 to 5,000 employees 35%. Small-to-mid sized organizations with 10 to 500 employees constitute 35%. 67% of the participants are from North America, and 18% from Europe.
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