The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Intelligent Information Management (IIM)
Where has the action been in technology over the past decade? I can tell you one thing for certain. It has been in a very different place than it was during the early stages of my professional career. For most of my career, the action has been in PC-centric applications and solutions that were delivered by the IT gods and goddesses at the organizations for which I worked. I have been lucky to work for some pretty flexible organizations, but most of the time, I was a pretty good corporate citizen even without mandates or restrictions. It was rare that I would covet some piece of software or hardware from home and wish I could get it at work. Enterprise IT was a pretty cool place.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Capture and Imaging | Document Management
Document Management Service Companies are the Rodney Dangerfield of the ECM industry -- they just don't get no respect. Or maybe a better way of saying this is that they are the great hidden treasure of the document management industry.
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Before consulting on any SharePoint project, a little detective work on the IT department can really pay off. One reason for this is that SharePoint has a reputation for being a "disruptive" technology. Let's deconstruct what this term means with respect to IT office politics before getting to the wrecking strategy detailed below. First, we must acknowledge that SharePoint doesn't really fit any of the standard categories used to manage IT applications. It's not an ECM system in the sense of being exclusively focused on that function alone, though it can be used to manage content. It's not a search engine, though it can search across many types of content. It manages web content, but it manages lots of other content too. And finally, the straw that we always grasp at, it's a "collaboration" platform, which is fuzziness itself when bean counters try to measure its ROI.
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Enterprise Content Management (ECM)
1. Make sure to include only high-level managers in the planning stages. Don’t let anyone who actually does the work anywhere near the process. They are “too busy” to be bothered. Senior managers know all of the step-by-step processes, of course, and they have lots of opinions on how these can be made more efficient. (Plus, one of them probably has a brother-in-law who sells ECM software.) 2. Do not appoint a project leader. Or, appoint several and let them fight it out. You can also appoint one, and make sure they don’t have any actual authority. These are all good. The point is to avoid leadership and accountability at any level.
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Enterprise Content Management (ECM) | Sharepoint and Office 365
With the release of SharePoint 2010 in beta and the anticipated production release sometime in the first half of 2010 (one source says it will be released late in Q1, but that’s a full-blown rumor, so don’t hold me to that), it is time to provide an update on the latest incarnation of Microsoft’s collaboration/content management/business intelligence/portal/ECM/records management tool. In an earlier post, I listed Eight Things SharePoint 2010 Needs to be a True ECM System, and, at first glance, the new version looks very encouraging from an ECM perspective. As I’ve said before, I get excited by anything that can help my clients better manage their information, and SharePoint has the potential to be a transformative platform bridging structured content, unstructured content, and social computing in one flexible package. SharePoint 2007 does a decent job of this, but it has some deficiencies when it comes to managing all content in the enterprise.
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