I've been working on a project over the past few weeks focused on the role that content plays in core business processes, specifically Human Resources (HR), Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).
Every organization wants to increase agility and productivity by extracting maximum value from its processes and content. Organizations need to bridge the silos created by disparate lead applications to seamlessly pull structured and unstructured information together and present the whole story to the customer relationship management (CRM) users who need it. Easy access to documents and content is a key requirement in fully leveraging a CRM system. 95% of CRM users want easy access to the latest version of their files and documents and 55% of CRM customers see “ease of use” as the most important feature.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
I'll be taking a bit of vacation over the next two weeks, so I thought I would take the opportunity of highlighting a few books on my Summer reading list. One of the good things about using a Kindle or Kindle on an iPAD for reading is the ability to use highlights to create a running summary of a book's highlights. Even better is that these highlights are aggregated across ALL readers. So in effect, any book can have a built in summary, generated by the wisdom of the crowds. Pretty cool stuff. So in my vacation posts I'll highlight a few books I've enjoyed recently, and some Kindle-generated excerpts to give you a snapshot of the contents. Rework is both a practical guide for nimble organizations and a great marketing piece for the authors, Jason Fried and David Hansson. These are the guys are the founders of 37Signals. This is the company behind such great SaaS offerings as Basecamp (project management), Highrise (CRM), Backpack (collaboration), and Campfire (activity streaming). Per Seth Godin, "This book will make you uncomfortable. Depending on what you do all day, it might make you extremely uncomfortable. That's a very good thing, because you deserve it. We all do. Jason and David have broken all the rules and won. Again and again they've demonstrated that the that the regular way isn't necessarily the right way. They just don't say it, they do it. And they do it better than just about anyone has any right to expect." This is a quick read, but worthwhile. And for small companies and organizations struggling with SharePoint and other higher end collaborative and document management products, the suite from 37Signals is worth a look. Per the wisdom of the crowds on Kindle, a few representative quotes... "Workaholics aren’t heroes. They don’t save the day, they just use it up. The real hero is already home because she figured out a faster way to get things done." "You’re better off with a kick-ass half than a half-assed whole." "It’s the stuff you leave out that matters. So constantly look for things to remove, simplify, and streamline. Be a curator. Stick to what’s truly essential. Pare things down until you’re left with only the most important stuff. Then do it again. You can always add stuff back in later if you need to." "If I’d listened to customers, I’d have given them a faster horse. —HENRY FORD" "So emulate famous chefs. They cook, so they write cookbooks. What do you do? What are your “recipes”? What’s your “cookbook”? What can you tell the world about how you operate that’s informative, educational, and promotional?" "Policies are organizational scar tissue. They are codified overreactions to situations that are unlikely to happen again. They are collective punishment for the misdeeds of an individual." ----- You might also be interested in our new and revised SharePoint e-book, the first in a new series we'll be releasing over the next few months. Download a copy -- 8 Things You Always Wanted to Know About SharePoint -- But Were Afraid to Ask. There is no registration required and the book is free. You can even post it on your own web site and use it for whatever purpose you wanted.
Today’s guest columnist is Michael Elkins, an independent consultant with over 17 years of experience helping global clients with the design and deployment of enterprise wide content management systems. His clients benefit from his ECM experience including strategic guidance, information architecture and ECM/data governance programs. His company, Kestral Group LLC is based in Denver, Colorado.