The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
I'll be taking a bit of vacation over the next two weeks, so I thought I would take the opportunity of highlighting a few books on my Summer reading list. One of the good things about using a Kindle or Kindle on an iPad for reading is the ability to use highlights to create a running summary of a book's highlights. Even better is that these highlights are aggregated across ALL readers. So in effect, any book can have a built-in summary, generated by the wisdom of the crowds - pretty cool stuff. So in my vacation posts, I'll highlight a few books I've enjoyed recently and some Kindle-generated excerpts to give you a snapshot of the contents.
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Enterprise 2.0 | Intelligent Information Management (IIM) | Social Media
Consumers use several sources of information before making purchase decisions – they may seek independent opinions, speak to customer service agents, or examine goods physically. And they are accessing information via myriad touch points, including mobile devices, social networks or company websites. Companies recognize this, but consumers consistently rate satisfaction levels for cross-channel experiences as poor, so there is a disconnect. It is hard enough to ensure that a website delivers an excellent user experience. When you factor in the vast number of web-enabled mobile devices, companies face a huge challenge in creating a consistent and personalized experience for every user. Social media adds additional touch points and complexity.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Change Management | Social Media
A few weeks ago, I wrote an article on the essentials for social computing and collaboration for business. The first of those essentials was a recommendation to have a maniacal focus on garnering adoption. As I speak with customers around the world, I find that an increasing number of companies are struggling with the mechanics of how to accelerate the adoption of the social computing capabilities they’ve made available to the enterprise. Worse yet, many are apprehensive about moving forward with some of the truly transformative ways to use social computing because they fear that their organizations are more conservative than most, and their users are probably not going to be up for using these cutting-edge ways of interacting and collaborating.
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2009 was the year for social services taking off for consumers. 2010 seems like the year where momentum is rampantly building for social services and software used in business.
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In February 2010, we conducted an informal survey of 332 social media users to understand the business use of social media tools outside the firewall by users, suppliers, and consultants in the information management space. We targeted LinkedIn, Facebook, and InformationZen users, as well as readers of the AIIM blog.
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Sharepoint and Office 365 | Social Media
By now, you've probably heard of SharePoint and are aware that it's a great fit for most organizations' document management and collaboration needs. While it comes with its share of shortfalls, it can also provide you with a starting point for social computing. Here are eight ways you can extend SharePoint’s out-of-the-box capabilities to meet your social computing vision. 1. SharePoint My Sites SharePoint's My Sites functionality encourages interaction among employees and offers a basic corporate equivalent to a Facebook profile. My Sites let employees learn about each other’s interests and expertise. However, My Site can also be pretty underwhelming and stale for the avid Facebook user. To make it a viable social computing tool, organizations should consider extending them past their out-of-the-box limitations. Consider installing third party products like nGage by OI Software. nGage gives My Sites a real WOW factor such as a visual “reputation," scoring user contribution using criteria such as their openness, creativity, and contribution level.
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