It's All About Information Leaders: Erik Qualman (@equalman) and Jacob Morgan (@jacobm) to Headline #AIIM16

Jan 27, 2016 6:32:22 PM by John Mancini

I am so excited about this year’s keynotes at #AIIM16. They directly tie to the core rationale for the ENTIRE event -- and for that matter, the core reason why AIIM exists.

What do information leaders need to KNOW and DO to help their organizations survive and thrive in the era of Digital Disruption?

Erik Qualman is an international best selling author and motivational keynote speaker. He delivers 50 performances per year and has spoken in 44 countries. His partners include Starbucks, Raytheon, Chase, Sony, National Guard, IBM, Airgas, Disney and over 200 Universities. He has been nominated for the Pulitzer Prize and voted the 2nd Most Likeable Author in the World behind Harry Potter’s J.K. Rowling. Qualman is a sitting professor at Harvard & MIT’s edX labs.  And he has awesome cool green glasses (the last not part of the official speaker bio).

I chatted with Erik a few days ago about the event and some of the challenges facing Digital Leaders:  

Per Erik, "Mobile drives more than $200 billion in sales, yet only 25% of brands have a mobile strategy." We certainly saw evidence of this gap in our "ECM Decisions" report last year, which revealed that only 39% of organizations with ECM capabilities have some degree of mobile access to their ECM systems, translating into a whopping 60% of organizations who admit “Gaining user adoption has been a big problem for our ECM project.” Erik's advice? 1) Think mobile first; 2) Simplify your web presence to optimize for a growing mobile audience; and 3) Look at competitiors so that you are not wasting time reinventing the wheel. Clearly, how you manage your content and information assets is critical in pursuing a mobile-first strategy.

And that's just the tip of the iceberg.  Check out a Ted talk from Erik to get an idea of some of the topics he'll cover.  He'll also be doing a VIP book signing of his latest book -- What Happens in Vegas Stays on You Tube -- and a meet and greet. Make sure to check off this option when you register.

This is also another cool video drawn upon Erik's previous book, Socialnomics: How Social Media Transforms the Way We Live and Do Business.

Have you registered yet for AIIM16?  Seats are going fast.

Register Today

Tied directly to Erik's concept of Digital Leadership is our second keynote, Jacob Morgan.

Jacob is a millennial who speaks with and works with some of the world’s largest and most recognized companies such as Sodexo, Franklin Templeton Investments, Lowe’s Home Improvement, Lenovo, Safeway, Cisco, and many others. His books have been endorsed by some of the world’s top business leaders including Gary Hamel, the CEO of SAP, CEO of Whirlpool, CEO of Schneider Electric, CEO of Intuit, CEO of Unisys, Global Chairman of KPMG, and many others. 

Jacob will focus on the Future of Work.  Jacob will explore and answer questions like:  How is the world of work changing and what are the trends driving that change? How are these changes impacting the way employees work, the way managers lead, and how organizations are structured? What needs to be done to adapt to these changes? The future of work breaks down specific principles for employees, managers, and organizations to adopt in order to stay relevant and competitive in a rapidly changing world. He'll also meet with VIP attendees and do a book signing.

Jacob has an awesome set (33!) of "The Future in Five" 5-minute videos on YouTube that will give you a sense of the perspective he brings to AIIM16. They cover topics ranging from Why HR is Ripe for Disruption to Why Your Company Should Stop Trying to be Like Google to Change Doesn't Have to Start at the Top, But It Helps!  And his most recent, Does Dress Code Matter? [Note: at AIIM16, it doesn't! Come as you are! After all, we're in New Orleans, for crying out loud]

I previously posted the following Infographic summarizing not only AIIM, but the specific issues we’ll be talking about at #AIIM16. Please free to pass it around. Post it on your web site or on Facebook. Email it to your friends. Have your kids take it to school. Put it on a shirt. Use it to help get justification to attend the Conference.

Hey! We’re a $6 million organization trying to move the world! Spread the word.

Register today for AIIM16:

Register Today

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Topics: aiim16

AIIM in a Nutshell

Jan 26, 2016 12:36:01 PM by John Mancini

I'm often asked for a quick explanation of what AIIM is and what we do.

Here you go.  Pass it around if you're so inclined; would appreciate it.

This is what we're going to be talking about at AIIM16.  Early bird ends this week.  It will be a great event -- check it out.

Register Today


Some recent posts you may have missed:

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Topics: content management, ecm, aiim, aiim16

#Snowmaggedon, #Carmaggedon and the Vulnerability of our Information Systems

Jan 23, 2016 10:42:25 AM by John Mancini

I live in the Washington, DC area. That admission is the first step on the 12 step recovery process from Snow Panic Addiction.

Washington, DC LOVES nothing better than a snow panic. We close our schools not when there is snow on the ground, but when it is still 200 miles away.

Just to give you a sense, this is what the snow looked like at 1:05 p.m. on Friday. And our schools had been closed for two days at that point.


 In case you have been living in a bunker without communications like the Unbreakable Kimmy Schmidt for the past week, the East Coast is in the middle of a MASSIVE! HISTORIC! EPIC! snowstorm. And even better, we in Washington, DC are going to be the leaders in snow accumulation. Take that, Syracuse and Philadelphia and New York and Boston! Speaking of Kimmy Schmidt, that might be a good binge watch during the storm.

We are calling this a #SnowMaggedon. Just because. It is better than our usual Washington, DC naming convention, “SnowGate.”

But before this storm, we had Wednesday night, and many outside the DC have confused this “storm” with what is going on now. The “storm” on Wednesday was about ½ inch of snow, at exactly the right time. Evening rush hour. And then…


Technically, this was CarMaggedon II – almost five years to the day after CarMaggedon I. This is a DC phenomenon we have about once every three years that dramatizes the delicate edge of traffic insanity upon which we live.

People coming home from work on Wednesday had 4, 5 and 6 hour commutes to go about 10 or 15 miles. Even President Obama was stuck in traffic for over an hour. Hundreds of accidents and traffic snarled everywhere.

Whenever things go this terribly wrong – often unpredictably and under the most modest of causes – it reminds me of the challenges of operating and maintaining systems at massive scale.

99.9% of the time, DC traffic, while bad, is somewhat predictable. But chaos can enter into complex systems from the most benign of causes. I work in the IT industry, and it makes me think about the unbelievably complex and massive information systems that we rely on day in and day out without giving them a thought.

Every business, every organization, relies on complex information systems smoothly handling massive amounts of information just like commuters rely on complex transportation systems to handle ever increasing numbers of cars. Until they don’t.

At their core, modern organizations are systems of information networks. They are rely on the smooth flow of information within and across networks. The information flowing through and across these networks is growing at a compounded rate of 50% per year. And like our transportation planners who think that the only solution to congestion is more roads, organizations think they can just add more and more storage to handle massively increasing volumes of information. Organizations are now looking at potential information Carmaggadons of their own. We call this “Information Chaos” -- I call it "Mancini's Law" -- and we published a free e-book about it last year.

The flow of information that drives our processes and how we both utilize it and manage it -- the collision between the need to use and the need to control -- is one of the themes of AIIM16 -- Digital Transformation in Action. We're closing in on the early bird deadline. Register now, both while the early is in effect and also while there are still seats available. It will be awesome.

Register Today

For now, though, maybe I won’t worry about the snowstorm. I published an earlier version of this post on SlantNews yesterday, and since then it has been snowing like a moose (technical term). The original article is HERE.  This has actually turned out to be one of those snowstorms worth worrying about.  Here is what it looks like right now (10 am Saturday) and it's still snowing.

Perhaps it’s time for a glass of wine and a Kimmy binge. Stay safe.

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Topics: ecm, information chaos, aiim16

Watch Out Huffington Post, Here Comes Slant

Jan 22, 2016 5:56:39 PM by John Mancini

In the last few months I've written five stories for a news start-up called Slant.  

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Topics: aiim16

I don't want your stinking gmail address.  Really?

Jan 20, 2016 11:21:33 AM by John Mancini

Twice in the last 5 minutes I came across something a bit new -- at least for me -- and I thought I would ping the network and see what people think.  To be honest, I'm not quite sure what I think.

Here's the issue.  In a B2B environment, do personal email addresses have any value?

Here are two screen shots.  The first was from -- a very awesome corporate governance site of which I am a member.

As you can see, a BUSINESS email address (assuming a .com or .org) is necessary to register, and registration is rejected with a personal email address (in this case, gmail).

The second example is on the site -- another very awesome site, BTW -- and the example is tied to downloading a whitepaper on digital transformation.  The whitepaper was sponsored by Oracle, so I am assuming the requirement for a "business" email address is tied to their requirements.

So in thinking about this, here's a bit of personal background on my own email practices.  

A personal New Year's resolution for me was to clean up my email habits. My account has gotten so clogged with newsletters and other communications -- most of which I opted in for, I freely admit. But the cumulative impact has been to crowd out the transactional AIIM emails (both internal and external) that I need to act on in a more timely way -- emails requiring a decision from peers and members.  So I made the decision that I would clear all of these commuications out of my account, and consciously choose which to continue and which to not, but to do so in my personal email account.

The reason for doing this in my personal email account is that I have come to the conclusion that actually CONSUMING and DIGESTING this kind of information best occurs in a more reflective environment -- my personal email -- and not one cluttered up by all the day to day business issues I need to address.  So the issue is NOT that I am uninterested, nor is it that I have ceased to be the John Mancini at AIIM. I'm interested! And it's not that I don't want you to know who I am -- I'm happy to provide basic fields of demographic data to tell you in exchange for the information.

So what do people think?  

For my marketing friends out there in AIIM sell-side companies, do you place any value on personal email addresses? Why or why not?

And for all of my user friends out there, how are YOU dealing with the question of balancing email overload and keeping up with your day to day email-based decision-making with the need to stay informed?


Have you registered for #AIIM16! -- You should do it today before the early bird runs out! It will be epic.

Register Today


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Topics: email management, information governance, content, content marketing

2015 Roundup -- 18 Articles on the Future of Information Management

Jan 4, 2016 12:34:35 PM by John Mancini

During 2015, we set out early on to be much more aggressive in telling the “content management story” in the marketplace. I’m very proud of some of the bylined pieces I did during 2015. The following are a sample.

Is A Paper-Free Workplace Possible?Workflow – “The concept of a paperless society originated way back in 1978 by information scientist Frederick Wilfrid Lancaster – a world where paper documents would be replaced by electronic storage and communication. Progress has undoubtedly been made, yet it sometimes feels as if we are as far away from that vision as ever.”  Full article HERE.

Is the Paperless Office A Pipe Dream?Business2Community – “Most organizations are all too aware that they need to use less paper, but are uncertain of how best to approach doing so. In a recent survey carried out by AIIM (Association for Information and Image Management), entitled ‘Paper Wars 2014 – an update from the battlefield’, 68% of respondents agreed that business-at-the-speed-of-paper will be ‘unacceptable in just a few years’ time’. Furthermore, around half of businesses surveyed claimed that the biggest single productivity improvement would be to remove paper. The downside, however, is that only one in five has a board-level endorsed policy to reduce paper consumption and the same figure are actually increasing how much paper they use.” Full article HERE.

The death of email? No way, it’s becoming seriously cool againInformation Age – “I’ve noticed a lot of signs that rather than becoming marginalized, a new and revitalized approach to thinking about email is about to take hold. Three of the world’s biggest vendors have thrown serious resource behind new email packages, all of them user-focused and all pointing to an expanded view of email as the center of a broader universe of interactions.” Full article HERE.

Information Management Challenges in the Cloud and Mobile EraCMS Wire – “We're regularly reminded how important it is in the digital economy to manage these information assets. But many organizations we speak with feel like they are drowning in a sea of content and information. File servers are overflowing and multiplying and organizations are concerned about the likelihood and implications of information leaks. Put simply, cloud and mobile have altered everything, not least information management.” Full article HERE.

8 tips for getting the most from SharePointInformation Age – “After more than a decade, SharePoint is everywhere. Having initially deployed it as a point solution to solve the document collaboration problems of project teams and replacement files-shares – a problem with a pretty basic set of requirements – organizations are now struggling with the implications of what it means to view SharePoint as a business platform. SharePoint is widely adopted and still growing, but rather chaotically, with mixed results, and with a lot of confusion regarding Office365 and the cloud.” Full article HERE.

The 6th era of people, process, and information is with usInformation Age – “The emergence of the internet and the maturation of core document management and imaging technologies ushered in the Enterprise Content Management (ECM) era in the early 2000s. Never a perfect industry label - and probably more accurately a verb (something you do) than a noun (something you buy) - ECM nonetheless served as a useful umbrella term for a decade. ECM described a cluster of capabilities and technologies that organizations used to capture, store, manage, deliver, and preserve the 'content' (mostly images and documents) associated with processes that were 1) document intensive; and 2) mission-critical. We are now beginning the transition to a sixth era - beyond ECM - in managing people, processes, and technology.” Full article HERE.

Businesses Committed to SharePoint, Despite Stalled DeploymentsCMS Wire – “Since Microsoft unveiled SharePoint back in 2001, it has been one of the fastest growing products in the software giant's history. Along with billions of dollars in revenue, the platform now boasts 125 million users and counting. Businesses first deployed SharePoint as a point solution for document sharing amongst project teams and as a stand in to files-shares. SharePoint proved a capable solution for these challenges and Microsoft has continually added to its capabilities. But despite its scope, and as with many types of software, it suffers from a perceived lack of user commitment.” Full article HERE.

What does the future hold for SharePoint? CTO Vision – “SharePoint, Microsoft’s web application framework and platform, was unveiled back in 2001 and now numbers 125 million global users, utilizing the tool to integrate intranet, content and document management. During this time, the collaboration tool has become ubiquitous. SharePoint was first adopted as a point solution to solve the document sharing challenges of project teams and as a stand-in to files-shares. SharePoint more than delivered on this and its functionality and features have expanded extensively since then. But despite this, SharePoint is not always being used to its full potential, primarily because users are not engaging with it in a committed way.  In a recent AIIM survey of more than 400 organizations, we found that nearly two-thirds described their SharePoint projects as either stalled (26%) or just not meeting expectations (37%).” Full article HERE.

7 ways to improve your content analyticsInformation Age – “That organizations are placing ever-increasing importance and value to the content they hold is not necessarily a new concept. We are all familiar with concepts such as data-driven decision-making, big data and the content economy, and there are few successful companies out there that don’t at least try and make sense of the content, data and information they hold. Yet getting the most possible value from data and content is not a straightforward process. With new content entering the enterprise at a bewildering speed and in a wide variety of different formats, making sense of that is becoming a major challenge for businesses and public sector bodies in 2015. And that’s not even factoring in the enormous volumes of ‘dark data’ that already resides in most enterprises. Is content analytics – an essential enterprise tool?” Full article HERE.

ECM: Gearing Up For A Much Bigger Race Business Solutions – “Consumerization, cloud, mobile, and the Internet of Things (IoT) have all arrived at breakneck speed, signaling up the end of ECM as we know it — as organizations battle to cope with content overload in the triad that is made up of people, process, and technology. This gargantuan growth in Big Data will see a metamorphosis of ECM to cope with the new landscape that is being driven by connected devices. AIIM’s recent (Q2 2015) ECM Decisions Industry Watch revealed that in some ways, ECM is still alive and well. In more than two-thirds of organizations surveyed, ECC/DM (enterprise content collaboration/document management) is still seen as mission critical. In addition, 75 percent of organizations see ECM/RM (records management) as a key part of their information security strategy. But in the wake of mobile, analytics, cloud and collaborative technologies, organizations are beginning to view ECM in a very different way.” Full article HERE.

IoT & Cloud Are Transforming ECM -- @ThingsExpo – “Cloud, mobile and IoT together have accelerated a mighty upheaval in the technology landscape as more content enters the enterprise than ever before - leaving enterprises struggling to manage it effectively. The modern ECM platform is required to scan, store data, manage workflow, business process and compliance. Mobile, Analytics, Cloud and Collaborative (MACC) technologies will be the nerve center for big data and predictive analytics.” Full article HERE.

Content Analytics Needs Strategic Direction To Fully Realize Potential EContent – “We should all be aware of the impact content analytics tools are having on the enterprise. Organizations are placing increasing importance on the value of big data in the decision making process and there are few successful enterprises out there today who don't try and make some sense of the data they hold. With new content entering the enterprise at an ever-increasing rate and in a host of different formats, fathoming out what it actually means has become a major challenge. And that's not even factoring in the huge volumes of "dark data" -- unstructured, untagged content that has not yet been analyzed or processed -- that already resides in most enterprises.” Full article HERE.

ECM on a Path to ReinventionDPS Magazine – “ECM is embedded in the enterprise, is mission critical and has much scope for expansion in many new areas of functionality. User adoption is still a big challenge for enterprises, both in file-share systems and cloud file-share-and-sync services. Improved mobile and remote access will be a good starting point for many enterprises here. In addition, auto-classification and better linkage to email management would also make for ease of use, and would lead to improved compliance with information governance policies.  Here is the sticking point. ECM is all about connecting people and processes to make the whole system more efficient and intuitive. Something many enterprises forget when they focus firmly on the technology and refuse to look outside of the box. It is time for enterprises to assess if their current ECM systems are actually fit for purpose. If they are not working, it is time to re-think the model. This may mean centralizing it around new systems designed to deal with the demands of cloud, mobile, and the IoT.” Full article HERE.

Mobile Content is Getting Enterprise AttentionBusiness Solutions – “Many enterprises are still struggling to get to grips with the concept of mobile content, and the channel is well placed to help them through this enormous transformation stage as they look to deploy mobile and cloud enterprise content management (ECM). Business leaders are all too aware of the necessity of being part of the mobile content revolution. In a recent AIIM study, more than three-quarters of business executives surveyed said they need to embrace mobile applications fast, or get left behind or find employees using workarounds of their own under the radar of the IT departments. Yet just 10 percent of those surveyed have a successful BYOD (bring your own device) program up and running, whilst an astonishing four in ten have no mobile access to content in their organizations.” Full article HERE.

If Mobile Isn’t on Your Radar, It Should BeCTO Vision – “Enterprises understand that there is a natural synergy between mobile services and mobile content. Yet despite this, many are being slow at putting effective mobile programs in place to satisfy the 24/7 connected business world. Mobile access is being demanded by employees, yet many enterprises are holding back for fear of being unable to work out issues between traditional back-office systems and a full-on mobile strategy.” Full article HERE

Mobile is the New Window on ContentEContent – “Mobile and cloud are the twin drivers that are changing the ECM world as we know it. As users increasingly demand access on the move, however there are still many issues to resolve between traditional back-office systems and the mobile world before enterprises will step out of their comfort zone.” Full article HERE.


The early bird for AIIM16 ends January 31 -- check out the details HERE. Register Today


Six Steps to a Paper-free WorkplaceITProPortal – “If someone asked whether you’d be interested in responding quicker to your customers, improving workplace productivity and helping the environment, not many businesses would say no. Yet all of these can be achieved by using less paper in the workplace, according to AIIM’s new study, ‘Paper-Free Progress: measuring outcomes’. 84 per cent of respondents have seen ROI on their paper-free projects within 18 months, while the biggest benefits from going paper-free were being able to give a faster response to customers and increased productivity.” Full article HERE.

Still Dreaming of the Paperless OfficeCTO Vision – “The concept of a paperless office is some way off, but I can’t think of any company out there that wouldn’t like to reduce its paper consumption, whilst communicating faster and more efficiently with its customers. Yet according to AIIM’s latest study, ‘Paper-Free Progress: measuring outcomes’, many companies still have desks piled high with paper. Only 17% of respondents said they work in what can be described as a paper-free office. A staggering 40% still use paper for filing “important stuff”, and 56% are wedded to signatures on paper for contracts and order forms. This is despite around half of organisations (49%) saying they are decreasing paper consumption.” Full article HERE.


Of course, it takes more than just me to get this kind of coverage. Many thanks to our Market Intelligence team – Doug Miles (just retired), Bob Larrivee (the new AIIM analyst poobah), Mandy Gough (keeps everyone organized) and Mark Leonard (graphics artist supreme) – who did all the research that allows me to look smart when I get up on my soapbox . Also, many thanks to the Sarum PR team, and especially Carina Birt and Paul Allen, who help me look good.

My 2015 retrospective is here -- 35 Things to Start 2016.

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Topics: electronic records management, enterprise content management, content, ecm

Top 5 #AIIM Community Blog Posts in 2015

Dec 29, 2015 2:59:34 PM by John Mancini

The votes are in, and here are the top 5 AIIM Community blog posts in 2015 (published in 2015, and measured by views):

  1. Integrating Microsoft Dynamics CRM with SharePoint by @docudude
  2. The 8 Most Important Things a Records Manager Must Know to Be Smart About Information Governance by @steveweissman
  3. Improving Cash Flow and the Bottom Line with AP and AR Automation – Part 1 by Erin McCart
  4. Two reasons why HR needs to invest in social collaboration by @aashenden
  5. Digital Document Storage vs. Long-Term Box Storage by Mitch Taube

You might also be interested in:35 Things You Need to Know About Information Management Before You Start 2016

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Topics: information governance, erm, electronic records management, enterprise content management, ecm

35 Things You Need to Know About Information Management Before You Start 2016

Dec 28, 2015 3:35:51 PM by John Mancini

As 2015 draws to an end, a bit of a short recap on the year…

5 most popular pages on the AIIM web site...

Not including the home page, by number of views...

5 most popular Digital Landfill blog posts...

5 most popular Content downloads...

These are our most popular market research reports and e-books...

My 5 most popular Tweets...

6 key numbers about AIIM...

Download a PDF version of this infographic.

And last but not least - my 9 Predictions from Last Year...

Here were my predictions for 2015 from the end of 2014 -- will be posting a new set in the next week. 

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Topics: information governance, erm, content management, ecm, records management

AIIM by the Numbers: A Recap of 2015 [Infographic]

Dec 21, 2015 2:13:07 PM by Anthony Paille

For AIIM, 2015 was full of new endeavors, hard work, and celebration. This has been quite an exciting year for us, with new events, a new training course, and lots of new friends made along the way.

The most important thing in the world to us is our community. That’s why the theme of 2015 here at AIIM was “Personal Connections”; us connecting with you and you connecting with each other.

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CIP Redux

Dec 18, 2015 4:41:50 PM by John Mancini

Please accept our thanks for all of the comments around the future of the CIP.  They have been gratifying in what they reveal about the passion that people feel for AIIM. This is a terrific thing and a trust we do not take lightly.  

When the Board meets, they try to imagine the entire membership sitting around the table, and make decisions accordingly.  Sometimes those decisions need reexamination and modification, and the Board has done that.

In the struggle to make ends meet — and keeping any non-profit viable is no easy feat these days — it’s easy to forget that passion is the underlying force that keeps any association alive.  Given this, we would like to outline as simply as possible a path to retain and grow the CIP, and outline a path forward.

The AIIM training program represents an extremely wide net of information competencies; much wider than we originally anticipated when we launched the first two courses. The range of competencies covered by AIIM’s training program now includes content management, records management, information governance, business process management, taxonomies, metadata, capture, SharePoint governance, content analytics, and all of the underlying technologies that support these broad areas.  A “Master” is one who has a deep dive understand of one particular competency.  A CIP is one who has a broad grasp of all of these technologies.  Both are important.

The CIP was intended to cover a broad set of information management technologies — broader than our two training courses at the time.  The original body of knowledge for the CIP was defined separately from that of our training program, never fully realizing at the time how expansive our own content and information management training would become.  The lack of linkage between the two bodies of knowledge created a virtually impossible task in keeping both up to date and current in an era of rapidly changing technologies.

Given the above, we will proceed as follows:

  1. We will continue the CIP and begin work on CIP 2.0.
  2. For CIP 2.0, we will redefine its body of knowledge as the full body of knowledge represented across all of AIIM's training courses.
  3. We will launch CIP 2.0 at AIIM16.

Thanks again for all of the passion for AIIM.  If there are any comments or questions or confusion about your particular situation re the CIP (I know the past week has been confusing), please direct them specifically to me (johnmancini [at] and I will get them answered .

We look forward to celebrating the accomplishments of all of our Masters and CIPs at AIIM16, and we hope to see you there.

Happy Holidays.

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Topics: cip, certified information professional

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Information Governance: Too Important to be Left to Humans