AIIM - The Global Community of Information Professionals

Watch for These Vulnerabilities In Your Information Capture Solution

Feb 1, 2017 10:56:52 AM by John Mancini

[This post is based on a presentation by industry analyst Mark Brousseau on a January 18 AIIM webinar. Mark Brousseau is a noted marketer, analyst, speaker and writer with more than twenty years of experience advising leading providers of payments and document automation solutions. He is President of Brousseau and Associates, a full service marketing PR and business development firm specializing in the payments and document automation arenas. You can view the original webinar HERE.]

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Topics: information security, information capture

Scrum: A More Agile Framework for Your Next Records Management Project

Jan 26, 2017 10:05:00 AM by Gordon Brown


In my current role as Manager of Records Services at the Atlanta Housing Authority (AHA), I am responsible for overseeing the day-to-day operations of the records management and archives section of the agency. In addition, I serve as the Product Owner for our Document Management Automation Squared (DMA2) project.

Our DMA2 project encompasses many aspects of electronic records management, including: providing new SharePoint sites, selected migration of records from old SharePoint sites and shared drives, classification and disposition of electronic records in these repositories, deduplication of records, and training and outreach.

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Topics: information, aiim conference, project management, AIIM17

My 8 Favorite Things from Image Management circa 1989

Jan 26, 2017 9:43:18 AM by John Mancini

I was working in my home office yesterday, and during a conference call, happened to look up at my bookshelf and saw what appeared to be a VHS tape.

Marvelling at both my eyesight and my tendency to save stuff because we might need it "someday" - which is also the information governance strategy many organizations employ - I took it off the shelf, dusted it off, and gave it a look.

The title was intriguing - Images of Change - as was the creator - AIIM - and the date - 1989, 7 years before I got to there. And given that we've been engaged recently in a bit of an industry history quest, as well as searching for intriguing AIIM Conference #TBT posts, I decided last night to embark on a quest to our basement and see if we still owned any devices upon which to play this VHS beast and see what was on this tape.

Low and behold, in another testimony to my "someday" skills, I found an old GoVideo player, hooked it up to the TV, positioned my phone in front of the TV to capture the video, posted the video to Youtube, and voila -- digital preservation. Well, sort of.

My favorite parts in the movie (click HERE).

  1. Transmitting images via what was likely a 4800 bit/second modem.  This must certainly have been fun.
  2. No email or web CTAs for more information on AIIM ("Call us or write us for more information.")
  3. The mean guy who thought he had been "stood up" for the appointment.
  4. The curious fact that the main character goes to Dulles Airport to fly to Washington, DC.
  5. Re the medical scene, this was obviously pre-HIPAA.
  6. The cucumber-cool "Murder, She Wrote" jewelry lady.
  7. The Guy With the Spider Tatoo.
  8. They had secretaries.

Find out what's going on NOW in the information management space. Early bird discount for AIIM17 ends 1-31.

Click to register for The AIIM Conference 2017

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Topics: enterprise content management, ecm, records management, AIIM17

Systems of Record, Engagement and...(Hint: It's ultimately bigger than content services)

Jan 24, 2017 3:23:39 PM by John Mancini

2016 was a pivotal year for content management.

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Topics: enterprise content management, ecm, systems of engagement, systems of record, systems of understanding

How to Turn 3 Days at #AIIM17 into 365 Days of Action

Jan 20, 2017 9:37:00 AM by Peggy Winton




The problem with most conferences is that, while they inspire and motivate onsite, they fail to provide lasting prescriptive guidelines or hacks that can be applied “back at the ranch.” This deficiency may lay with the conference program itself, lack of planning on the part of the attendee, or both. At AIIM17, our goal is to ensure that your three-day investment delivers at least a year’s worth of value to you and your organization.

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Topics: information management, information, aiim conference, AIIM17

Content Services - Your 2017 Survival Guide

Jan 19, 2017 10:21:00 AM by Thomas LaMonte




In a year people have nominated as the “worst year ever”—2016’s nonstop change and upheavals are finally behind us. Has this really been the worst year in history? That I’ll leave for the comments to decide, but I do want to bring attention to one 2016 trauma that proves even us—information professionals—cannot escape 2016 unscathed.

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Topics: enterprise content management, content, ecm, content services

The convergence of analytics, cognitive computing and machine learning

Jan 18, 2017 4:38:24 PM by John Mancini

AIIM’s resident Podcaster Extraordinaire, Kevin Craine, recently sat down with Andrea Chiappe, Director of Innovation and Strategy at Systemware to discuss opportunities in the convergence of analytics, cognitive computing and machine learning. The following is a short synopsis of the interview.  You can find the full podcast interview HERE.

Part two of the interview was a discussion with Claudia Kieran, Corporate Senior Accountant at Wildman Business Group, about their efforts at Wildman to become more paper free, and how they did it.  I’ll be following up this post with a second post to tell Claudia’s story.

Kevin:  Why do you feel that the scope and idea of information governance needs to more than just records management?

Andrea:  When I look at the words “records management,” I have to admit that even I think it sounds a little bit boring. It implies a singular objective and a singular solution. I look at information governance as not so singular. Traditional records management is linear in nature – we classify records, we maintain and retain records, and after their retention period is past, we get rid of records.  Information governance is more of an ecosystem. Although records management absolutely is still a legitimate endeavor, I think we need to think in terms of an overall umbrella or ecosystem of governance. 

Kevin:  When you say that content management is critical enabling technology for digital transformation but not in its traditional form, what do you mean by that?

Andrea:  First generation content management systems look at information control as king – “I better hold my information tightly and never let it go.” I see the future as our industry as an absolutely open information ecosystem where yes, compliance and security are key, but the emphasis in on allowing for curated information to get out and be put to use.  I don't think that the traditional way we define content management will be the dominant definition in 2020.

Kevin:  We hear a lot about analytics, cognitive computing, machine learning, and how these technologies can be leveraged to improve things like customer experiences.  What are the things that we should consider now as we map our strategies with respect to analytics and machine learning?

Andrea:  First and foremost, this is not an overnight deal rather it is a journey. Your road map and strategies must align with the objectives and use cases we identify as benefiting from these technologies and know that they will evolve. Benefiting from cognitive technologies require that you measure outcomes and continue to tune and train your systems and users. In fact, ensure that you plan to govern the tuning mechanisms and training sets closely whether human built or system generated. The competitive advantages that businesses stand to gain are undeniable and as these technologies continue to evolve they will take on a life of their own.

Kevin:  You say that we can no longer just put on band-aids onto our infrastructures as we think about moving forward. How can we adjust our focus to include a more transformed governance approach as part of our strategy and not as an afterthought?

Andrea:  It is important to take a step back and consider if the technologies that we leverage in our organizations are providing a foundation and environment to move forward. The current pace of innovation demands that we identify those things that are helping versus hindering our road map initiatives in order to remain competitive. Keep in mind that testing our business plans and technologies against the vision of where we want to be seven to ten years from now should not be a happening it should be an ongoing endeavor.

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Download this free white paper -- Process Improvement and Automation 2016
Research shows many business leaders understand now more than ever before, that information and process form an integrated component of business operations as a whole. This report from AIIM Market Intelligence and underwritten in part by Systemware, takes a look at the current state of BPM.

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You might also be interested in this.  27% of organizations see content analytics (CA) as essential now, with 59% citing they see it as essential within the next 5 years. Beyond “big data” style business intelligence, analytics is driving auto-classification, content remediation, security correction, adaptive case management, and process monitoring and modeling.  Get a copy of the executive summary of AIIM's new market research study -- Using Analytics: Automating Processes and Extracting Knowledge -- to find out more.

DOWNLOAD YOUR EXECUTIVE SUMMARY

 

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Topics: ecm, analytics, machine learning, cognitive computing

From Introvert to Life of the Party – 5 Tips for Better Event Networking

Jan 16, 2017 10:30:00 AM by Sean McGauley

My name is Sean and I used to find professional networking terrifying. The thought of it would make me cringe. I can remember being fresh out of college and attending a networking event with the hope of establishing some connections that could possibily lead to a job. Well, those were VERY high hopes, as I spent most of the night nervously hanging out by the food area awkwardly trying to engage anyone who went near the crab cakes. Needless to say, I didn't end up with a job offer that night. But, I did come to the realization that networking is not going away and I could either keep being socially awkward, or I dedicate myself to developing this skill. .

With The AIIM Conference 2017 quickly approaching, I thought I'd share my best tips for networking so you can make the most of your time in Orlando, FL where you'll be surrounded by 650 information professionals.

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[Infographic] Reducing the Insurance Paper Mountain

Jan 13, 2017 9:00:00 AM by Sean McGauley

Although paper is still heavily used in the Insurance sector, the reality is that we’re living in an age where paper is slowing us down. Often referred to as multichannel inbound content, information enters the business in many different ways and in many forms. In addition, the amount of information we are dealing with is on the rise, which means the risk of paper-based information being misplaced, lost, or misclassified is greater than ever.

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Topics: bpm, paperfree office, paperless

4 ECM Resources to Kick Off 2017

Jan 12, 2017 11:00:00 AM by Sean McGauley

I wanted to wish you a Happy New Year and let you know about some great resources that have been making their way around the AIIM Community. I put together a list of some of my favorites here. I hope you find these resources useful as you plan for the new year.

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Topics: content analytics, ecm

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