AIIM - The Global Community of Information Professionals

Digital Transformation: If A Two-Thousand-Year-Old Tradition Can Do It; So Can You

Feb 16, 2017 10:46:00 AM by Thomas LaMonte



Chinese New Year is host to many traditions from tasty, meat-packed dumplings to an all hours riot of fireworks. Over its two weeks, the whole country erupts in celebration—it’s a sight to be seen.

But above all Spring Festival traditions, I have a clear favorite; maybe you have heard of it before: the gifting of red paper envelopes filled with money.

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Topics: bpm, paperfree office, digital transformation,, paperless

4 Key Takeaways About File Sync and Share

Feb 15, 2017 9:45:00 AM by John Mancini

In a series of recent videos for Hyland (links at the end of this post), Cheryl McKinnon, principal analyst at Forrester Research spent some time talking about Enterprise Sync and Share capabilities and how they fit into an organization’s broader content strategy. She notes, “Enterprise file sync and share (EFSS) has really quickly become a core capability that a lot of busy information workers rely upon. I don’t see this as something enterprise IT buyers can ignore.”

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Topics: enterprise content management, ecm, efss, FIle Shares

5 Ways to Stay in Control of Content Sharing

Feb 14, 2017 11:15:00 AM by John Mancini

[This is a guest post by Travis Roe from Hyland's Cloud team.]

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Topics: cloud, collaboration, FIle Shares

Need a Content Management Quick Fix? Here's of 19 Them!

Feb 13, 2017 10:00:00 AM by John Mancini

In case you missed some of our new short-form "Tip Sheets," here's a full list. Happy reading!

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Topics: collabortion, data, enterprise content management, ecm, capture

Next Gen Information Management - How to Succeed in the Era of Content Services

Feb 10, 2017 11:00:00 AM by John Mancini

On February 2, we conducted an AIIM Community Roundtable to explore the implications of the Documentum acquisition by OpenText. A full recording of the webinar is available HERE.

We’ll be continuing our discussion on February 14 with release of a new AIIM white paper, Revolution or Evolution? 10 Strategies to Navigate the Shift from ECM to Content Services. Some of themes in the white paper will be discussed in a webinar on February 14 at 2 p.m. ET on Next Gen Information Management – Succeeding in a New Era. Registration information is HERE.

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Topics: enterprise content management, content, ecm, content services

Hot Off the Press - 3 New ECM Resources

Feb 9, 2017 10:37:00 AM by Sean McGauley

Already February has been a big month in the AIIM community and there's been a wealth of great content floating around. Here are a couple of my favorites; the best part is these are all FREE to download. Check them out below.

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Topics: content analytics, ecm

5 Ways to Use Intelligent Capture to Get All Those Chaotic Incoming Documents Under Control

Feb 8, 2017 9:00:00 AM by John Mancini

[This post is based on a presentation by industry analyst Mark Brousseau on a January 18 AIIM webinar. Mark Brousseau is a noted marketer, analyst, speaker and writer with more than twenty years of experience advising leading providers of payments and document automation solutions. He is President of Brousseau and Associates, a full service marketing PR and business development firm specializing in the payments and document automation arenas. You can view the original webinar HERE.]

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Topics: information capture, intelligent capture

To Keep or Not to Keep - Questions to Ask During a File Share Cleanup Project

Feb 7, 2017 11:40:00 AM by Jessica Lombardo


I grew up in the Catholic school system. As a young kid, I geeked out over the list of school supplies needed to start a new school year. I thrived on organization—and took pride in setting up a new file structure in my trapper keeper for my upcoming classes. And when Sr. Bertha or Sr. Edwardine asked to see my notebook and folders, I delighted in sharing with them my well-kept trapper keeper—work in progress, completed, and notes per subject area. Basically, I was a nerd.

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Topics: enterprise file sync and share, ROT, FIle Shares

Sharing Success -- SharePoint and Lessons in Risk Management

Feb 6, 2017 10:47:00 AM by Dan Antion

[This is a guest post by AIIM Chair Dan Antion, a well-known commenter on content management  issues and trends.  In real life, Dan is Vice President of Information Services at American Nuclear Insurers.]

My title serves a dual purpose. First, I will be sharing a couple success stories at the upcoming AIIM Conference. Second, and more important, the solutions I will be talking about are an example of the kind of success-sharing we should all be considering.

I don’t want to spoil my presentation, but the message I will be delivering is that it’s time to stop thinking about storing information and to start thinking about putting that stored information to work.

For the past many years, I’ve been focused on creating better, easier and more reliable ways of gathering information. I learned early on that we had to give some incentives to people, if we wanted them to cooperate with out information gathering efforts. If we could improve a process that was still somewhat manual, for example, we could encourage people to put stuff in SharePoint. If we could move some of that content to SharePoint Online, making access easier and more dependable, we might further encourage people to use the platform. Still, the bulk of our energy was being spent on collecting, identifying and processing information on its way into permanent storage.

But, why were we storing it?

Of course, we all know the answer(s). Perhaps it was compliance. Perhaps it was to reduce potentially staggering eDiscovery costs many years down the road. Perhaps, as designed, it was to improve the process of creating, reviewing and delivering those documents. And, perhaps, those documents, combined with the data we’ve been collecting in our various relational databases, could help someone do their job.

Insurance companies have lots of data, but it’s typically organized to complete a task. We need to know enough about a facility to calculate a premium. We need to know enough about the people who own the facility to send them an invoice for that premium. We need to remember that they had insurance in case there is a claim in the future. All the standard stuff that insurance companies keep.

We also inspect these facilities. Our engineers plan, conduct and write lengthy reports about those inspections. Those reports tell a story about risk management and the risk we insure. Because we were good little information professionals, those reports are stored along with enough metadata to connect them to those customers, those premium and those claims – should they occur.

Now, we’ve realized that by combining that data and those documents, we can give our employees a much more complete picture of risk management and the risk we insure. We can tailor that story to match the needs of the person reading it. We can aggregate the composite information for an upper management type and we can drill down into the details for that engineer on the road to one of those inspections.

I’ve spent 40 years, keeping data in a set of high-tech silos, and I’ve spent over 15 years, gathering documents into a different set of silos. Come see my presentation at The AIIM Conference 2017 to hear a little more about my epiphany – the stuff in those silos need to be combined.

Click to register for The AIIM Conference 2017

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Topics: RISK, risk management, content management, ecm, sharepoint, AIIM17

Why You Should Think about a Mobile First Strategy

Feb 6, 2017 9:04:00 AM by Atle Skjekkeland


Smartphones are now everywhere. It is estimated that 4.2 Billion people have a toothbrush, but 5.1 Billion people have a mobile phone subscription. They are always on, always improving, and always connected to the internet and to the cloud (unless you are an AT&T customer…)

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Topics: mobile

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