Welcome to the Digital Landfill

I put together a short video describing Information Opportunity v. Infomation Chaos.  For those who can't get embedded videos, you can get it directly HERE.

I recently spent a few minutes with Martin White fron Intranet Focus to talk about the current state of Search technology.

I mention this Conference because our own Bob Larrivee (resident AIIM content guru and a world class flyer) is among a great group of speakers -- for those in or close to this market, the lineup is quite good. 

What do you think?

Last week, Box and 6 other software companies (GoodData, Jive, Marketo, Okta, Skyhigh Networks, and Zendesk), together Geoffrey Moore (remember AIIM's System of Record and System of Engagement?) launched a PR campaign centered around "User-Centric IT."

Core principles are:

1. User-Centric IT serves the business by empowering people. IT’s evolving role is to empower people to work better and smarter. Getting people to engage, connect and act in real-time adds incredible velocity to a business.

2. User-Centric IT adapts to the way people work, not the other way around. Business technology should fit seamlessly into people’s workflows. It should be easy to use, flexible, and customizable to fit the style of each individual and department.

3. People, information and knowledge must connect in real time. Collaboration is a growing imperative for today’s knowledge-based workers. Hoarding knowledge is out, sharing and collaborating are in. In the user-centric IT environment, people have intuitive and natural ways to share and collaborate with colleagues, partners and even customers.

I was a guest on the Kevin Craine podcast series last week.  Here are the connection details, along with a direct link to download a copy of the InfoChaos white paper.  White paper is free, and re-distribution is encouraged.

For years we have worked on content management projects, aiming to increase the efficiency and automation of content intensive processes. As the need for automation continues to grow, the pressure from your competitors and the expectations of your customers increase along with it. The survival from this information surge will greatly depend whether your business has the knowledge and tools to enhance customer satisfaction and focus on business growth opportunities.

One of the things I've been working on with our PR people is greater visibility for content and records management concerns in the business press.  I thought readers might be interested in some of the articles we've written in the past few months about ECM and Infochaos.  As you can see, our industry analyst Doug Miles is increasingly becoming a rock star in the press.

New Information Governance presentation -- let me know what you think...

As I approach my 18th anniversary at AIIM -- Yikes! -- I find myself in a bit of an introspective mood about our collective effectiveness.

Specifically, "Why is this content management thing so difficult?"

On the one hand, there is a lot of both quantitative and anecdotal evidence of the transformative impact of content technologies.  Almost universally, end user organizations that I ask, "Would you go back to the way you did things before?" respond with a definite "No way."  On the other hand, studies conducted by Doculabs and others paint a somewhat checkered history for an uncomfortablely high percentage of projects – projects that either went over budget, or over time, or that achieved adoption rates that were dismally lower than the initial projections.  

So how can we improve this?