Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Blog Feature

Change Management  |  Intelligent Information Management (IIM)

Creative Problem-Solving for Information Management Practitioners

The ability to solve problems creatively is essential in organisations but I don't often see it being used effectively. Creative problem solving involves thinking outside the box, challenging the norm and seeking solutions to problems.

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Blog Feature

Artificial Intelligence (AI)  |  Document Management

The Seven Patterns for Scalable GenAI in Document-Centric Processes

Enterprises are adopting GenAI, but most deployments remain disconnected and brittle. Teams build document summarizers, contract analyzers, or chat interfaces as isolated experiments. These efforts don’t scale. They don’t integrate. They can’t be governed. The solution isn’t a better model. It’s a better system structure. This article introduces seven architectural patterns that define how GenAI should operate inside business processes—especially those built around documents, forms, and structured decisions. These patterns are modular, repeatable, and designed for scale.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

Blog Feature

Document Management  |  Enterprise Content Management (ECM)

The Booming Content Management Market: Insights and Projections for 2025-2028

The content management market, evolving from traditional ECM to advanced Content Services, is crucial for organizational efficiency and innovation, especially with the rise of AI. Future projections indicate robust growth driven by emerging technologies and diverse applications, with the market size expected to reach $31 to $150 billion by 2028, growing at a compound annual growth rate (CAGR) of 14.1%.

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Blog Feature

Artificial Intelligence (AI)  |  Electronic Records Management (ERM)  |  Machine Learning

Why We Can’t Use Machine Learning to Automatically Classify All Records

It sometimes feels like the battle for control of unstructured data is being won by the forces of employee document hoarding and data over-retention. The unchecked growth of files, emails, and other content drives up online storage costs, undermines privacy-driven data minimization efforts, increases eDiscovery risks and expenses and, perhaps most importantly, chokes employee productivity and collaboration.

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Blog Feature

Artificial Intelligence (AI)  |  Sharepoint and Office 365

AI and Machine Learning: Transforming the M365 Ecosystem

When we talk about AI transforming the Microsoft 365 ecosystem, it's crucial to set the boundaries of what we mean. AI isn't new - your Netflix recommendation engine has been using AI for a decade, and Tesla's autopilot for about five years. What we're really focusing on today is how large language models (LLMs) can benefit enterprises.

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Blog Feature

Intelligent Information Management (IIM)  |  Sharepoint and Office 365

Maximizing M365: The Power of Partner Solutions

In the world of enterprise software, Microsoft 365 (M365) stands out as a powerhouse. However, its true potential is unlocked when combined with solutions from Microsoft's robust partner ecosystem. Let's explore how these partnerships can extend the usefulness of M365 and deliver comprehensive solutions to meet complex business needs.

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