The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Change Management | Enterprise Content Management (ECM) | Paperless Office
It’s tough to find definitive stats. No one’s altogether eager to clarify their shortcomings, and it’s remarkably hard to pin down in the best of situations. But colloquially, we hear it over and over again. No one is using their ECM. OK, so “no one” is a bit dramatic, but the numbers are as abysmal as 5% implementation. Despite being a mature market, less than 1% of all organizations worldwide have an end-to-end ECM solution deployed across functional areas. Departmental holdouts in finance are balking at using systems that can’t seamlessly handle complex linked documents. Most companies are sitting on at least 3 legacy systems splintering data across repositories. So much for a single version of the truth.
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Enterprise Content Management (ECM)
Organizations are in constant flux due to the variety of external forces that impact the policies, products, programs, and services they provide. In the public sector, there has been a notable shift in recent years to think about members of the public as customers versus clients, and to apply best practices around customer service often championed in the private sector to these interactions between staff and the community. Private sector organizations continue to experiment with parameters of the customer experience, and non-profit organizations strive to find the balance between these sectors. These external relationships also impact internal interactions within organizations where traditional bureaucratic structures are being managed with a customer service mindset.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Intelligent Information Management (IIM)
If you’ll pardon the interruption in MY predictions, I thought I would also share some predictions from the December AIIM Board meeting. I asked each Board member to share ONE prediction about the future as a means to talk about the industry and where it's going and how we (AIIM) serve it. So here goes with a tiny bit of editing and in no particular order…
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Enterprise File Sync and Share (EFSS)
Given all the changes in file sync and share, last month I did a post offering companies in the file sync and share space an opportunity to introduce themselves to the readers of the AIIM Blog. Here's the first of the posts from Airwatch. Commentary below provided by Lauren Sanborn from the Analyst Relations team.
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There's a lot of value in chatting with your peers in your field of expertise. But, there's even more value when those peers are from the same industry. Often certain industries have their own unique challenges and it's beneficial to be able to connect and share. That's the basic idea behind AIIM's Special Interest Groups (SIGs). We're excited to announce our Oil and Gas SIG. Below is a quick message from John Mancini announcing the group, it's focus, and how to join. Not in the Oil and Gas Industry? Check out our full list of SIGs on the AIIM Community Site.
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The exponential growth of information means exponential growth of email. If you today receive 100 new emails per day, will this then become 1,000 new emails per day in 2020? Whatever the number is, it’s time to rethink the role of email within your organization.
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