The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
One would think after 20 years of talking about paperless offices that we would have made more progress than we have. The truth of the matter is that while paper consumption -- and paper infused processes -- are decreasing, the rate of decline is still somewhat slow. Here is a rather telling question that we asked in our most recent paper wars survey. How is the consumption of paper and/or the number of photocopies in your organization changing? For 56%, it's increasing or staying the same, and it's only decreasing for 44%.
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I was looking through the initial results of our new Paper Wars: An Update from the Battlefield report and the following data point caught my eye:
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
As I mentioned in my previous post, I am currently out at IBM Insight and thought I would share some impressions of the event (see The Invisibility of ECM Done Properly). As an association guy, the Cognitive Computing/Watson keynote session caught my attention. Watson is now focusing on professions with a deep technical knowledge base and terminologies and technologies particular to that profession – a use case of particular interest to associations. Watson “has been learning the language of professions with the objective of democratizing information discovery and putting information in the hands of anyone who wants to use it.”
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Enterprise Content Management (ECM)
I am currently out at IBM Insight, and over the next few days, I thought I would share some impressions of the event. From Day 1, and in no particular order… As always, this event is an awesome display of the power of branding. IBM just gets this and does a really good job of it. It might come as a surprise to many of my generation who remember IBM execs as the ones who could wear any shirt they wanted to work as long as it was white, but IBM does an exceptional job at the social media side of event management. This is definitely a “connected” event, and the volume and speed of new tweets (hashtag for the event is #ibminsight) during any of the keynote events is pretty overwhelming. They also have some fun with running their analytics platform against the social engagement of attendees.
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Enterprise Content Management (ECM)
Businesses need to act swiftly in order to maintain a competitive advantage, but swift action without proper planning results in unnecessary delays, potential compliance risks, and increased costs. As much as 40% of an ECM implementation’s costs could be the result of rework due to poor planning and requirements gathering. Many organizations use a technology-first approach to quickly address a perceived business problem, often coming up short in their results. Enlisting experienced services personnel, with expertise in requirements gathering, ECM technology application, and process improvement ensures that a thorough assessment has been conducted, problems identified, stakeholder issues and considerations contemplated, process improvements made, and proper technology applied.
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Our Search and Discovery: Exploiting Knowledge and Minimizing Risk research study revealed an interesting gap between intention and adoption for enterprise search. On one side, the intent is there. Over 70% of the organizations we polled reported that search was "vital or essential" to their business. But, the reality shows a gap in adoption. The respondents of this same study also reported only 18% have cross-repository search capabilities, and 58% show "little or no" signs of search maturity. Clearly, organizations understand the power of enterprise search, yet a gap in adoption still remains. We've been thinking about some ways for organizations to be more effective in deploying search technologies. Below is a list of our recommendations on how to bridge this gap.
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