The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
We’ve all been there. There’s a pile of cute, fluffy, wriggling puppies in a crate. You lift one out for a quick cuddle. It licks you. It loves you. In minutes you grow to love the puppy back. Looking up, you see the sign… “Free puppies.” OMG, it can’t get any better than this! The transaction is completed, and you are now the happy owner of a free puppy, with whom you are in love. As you are walking away, the puppy purveyor reminds you to “get it to the vet for its shots.”
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It’s always been a given: the sooner you convert a paper document into an electronic image, the faster, more accurately, and less expensively you can process it. Obvious though it may have been, over the 20+ years I’ve been in this business it’s not been an easy insight to act upon. In the era of MFPs (multifunction peripherals), mobile phones and, more importantly, mobile data plans, it’s easy to forget how tentative data connectivity was even a short time ago. Even in a commercial setting, banks with branches, insurers with independent brokers, in fact, any organization with far-flung activities, all had big concerns about wide-area bandwidth. Scanning of documents and sending them “over the wire” from remote locations was seen as a luxury. That perspective is changing – fast.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
It’s no secret that the IT landscape continues to experience major shifts resulting from new and transformative technological advances in the mobile and cloud computing markets. The combination of mobile and cloud enables organizations to implement solutions based on their preferred and practical deployment model. Meaning, it’s no longer our way, it’s your way! The mobile + cloud value proposition undoubtedly has already had a profound impact on Enterprise Content Management (ECM) as it represents an opportunity for real-time capture, real-time delivery and real-time access to content. In the area of capture, the critical on-ramp to ECM, mobile/cloud allows organizations to further capitalize on the trend of capturing content at the point of origin resulting in significant cost savings, faster access to actionable data, reducing latency, and enhancing customer service. Capturing content at the point of mobile origin further extends these benefits as organizations are able to capture a broader range of critical content earlier in the business process.
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With the explosive growth of mobile devices, smartphones and tablets in the hands of consumers and constituents, companies and government agencies are looking for ways to better engage their customers and improve or differentiate their services via the mobile device. Mobile capture technologies have emerged as preferred content and document entry points in support of use cases like customer onboarding, new account opening, expense management, request for services, or citizen benefit enrollment.
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I recently purchased a new car from one of the largest car dealers in the country (privately owned, $55 million in annual revenues). Given that I am notoriously cheap about cars, it was a very inexpensive car, and we paid cash. After negotiating the deal, we went to the back room where we signed all of the documentation. We signed the following forms:
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Capture and Imaging | Document Management | Enterprise Content Management (ECM) | Intelligent Information Management (IIM)
One of the things I talk about during my presentations is that while capture is a mature technology (i.e., it actually works as advertised), the capture market is still relatively immature. Specifically, while a relatively high percentage of user organizations are scanning to archive, relatively few are extracting data from images to doing indexing or metadata, even fewer are extracting data to drive processes, and still fewer have a true enterprise capture strategy.
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