The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
To the frustration of information architects and managers, end users have a habit of spoiling their hard work the moment they start using the system. The symptoms are many and varied: carefully designed folder structures devolve into chaos over time; despite training on document version control, copies of the same file keep appearing with version numbers, dates, and initials in the file name (e.g., "Proposal v.2 MP Comments.doc"); templates are used inconsistently or even ignored; automated workflows spawn undocumented manual workarounds... Aren't these precisely the kinds of things that our expensive, carefully planned ECM system was supposed to eliminate?
Share
Change Management | Enterprise Content Management (ECM)
For better or worse, I have been in the ECM industry for over a decade and a half. During this time, I have consistently seen opportunities for organizations to use ECM to bring about transformative value. But more often than not, ECM implementations fall short of the initial promise.
Share
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Change Management | Social Media
A few weeks ago, I wrote an article on the essentials for social computing and collaboration for business. The first of those essentials was a recommendation to have a maniacal focus on garnering adoption. As I speak with customers around the world, I find that an increasing number of companies are struggling with the mechanics of how to accelerate the adoption of the social computing capabilities they’ve made available to the enterprise. Worse yet, many are apprehensive about moving forward with some of the truly transformative ways to use social computing because they fear that their organizations are more conservative than most, and their users are probably not going to be up for using these cutting-edge ways of interacting and collaborating.
Share
Change Management | Intelligent Information Management (IIM) | Project Planning and Management
Share
Change Management | Enterprise Content Management (ECM)
Whether you are implementing a paperless office system, sustainable/green technologies, or other productivity changes, there are at least eight steps to the successful adoption of new technology.
Share
Change Management | Enterprise Content Management (ECM)
A consistent topic in ECM circles is low user adoption. We think of Enterprise Content Management (ECM) as “mature” technology; however, most companies still struggle with broad user adoption. In implementing ECM technology, we fundamentally change the way an individual or group does their job. Consequently, the business process and culture change associated with the technology is much more significant than the implementation of the technology itself.
Share
