The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Enterprise Content Management (ECM)
AIIM and nine leading companies in the content and information management space have been working with noted author Geoffrey Moore (Dealing with Darwin, Crossing the Chasm, Inside the Tornado, The Gorilla Game and Living on the Fault Line) over the past three months to develop a consistent vision of the future of content management.
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Cloud | Enterprise Content Management (ECM)
I had a great call this morning with a group from Tieto. Tieto is an IT service company providing IT, R&D, and consulting services. Tieto's main markets are the Nordic countries, Russia and Poland. In addition, Tieto serves its customers globally in certain areas of expertise and has industry-specific activities in selected countries.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Enterprise Content Management (ECM)
Okay, I've got a confession to make. I might be guilty of spreading an urban legend. Yikes! Many of us who present on content management often cite a 1998 study by Coopers & Lybrand (1998) in our presentations. Here are some of the typical data points: 90% of corporate memory exists on paper Out of pages that get handled in the office, 90% are merely shuffled The average document gets copied 19 times Companies spend an estimated $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document 7.5% of all documents get lost, 3% of the remainder get misfiled, a total 10.5% of problematic documents Professionals spend 5-15% of their time reading information but spend 50% looking for it A typical worker spends thirty minutes to two hours a day searching for documents While many of us have used these stats in a million presentations, I wonder, "Does anyone have the original report? Does anyone know the actual name of the report?"
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Enterprise Content Management (ECM)
1. Look at New Approaches to Software Acquisition Back at the turn of the century (yes, we mean the late 1990s...), there was but one way to acquire a content management product to meet enterprise document or records management needs. We bought per-seat or per-server licenses that shipped on CD from the software vendor, crossed our fingers that we budgeted for enough seats or connections for key employees, all while hoping that the vendor roadmap delivered the fixes and features we quickly realized were missing. In 2010 things are different. The options to acquire ECM software have changed dramatically, offering a far richer range of choices to serve customer needs—not just those of the vendor. Open source and Software-as-a-Service (SaaS) are two new approaches that put power back into the hands of the enterprise. Simple, clear online downloads or subscription sign-ups via the web cut through the red tape of license keys, the endless sales cycle theatrical negotiations, and lets your team get started on an ECM project today.
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Archiving | Enterprise Content Management (ECM)
Today customers, partners and internal stakeholders demand web access to accurate, timely, and pertinent business information. Driven by competitive pressure to continually improve the customer experience, organizations are enhancing their online, self-service model of customer interaction. The ability to promote seamless online information availability and react promptly to in-person or telephone customer service requests not only provides a marked competitive advantage, but can dramatically reduce operational costs.
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Document Management | Enterprise Content Management (ECM)
Capturing and storing digital assets for your organization with an ECM or DM solution is only the first step. Now you need to leverage those digital assets to drive revenue and cut costs further. So here is your checklist for making technology choices to complement and future-proof your ECM or DM implementation.
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