The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
AIIM Community | Artificial Intelligence (AI) | Change Management | Intelligent Information Management (IIM)
The Sales Lesson Behind "We've Always Done It That Way" When I was out selling, my favorite phrase to hear from a prospect was, "but we've always done it that way." Every time somebody said it to me, I knew I had a sale. Because their eyes would light up the moment they saw something they hadn't seen before, and that phrase was really just a person standing at the edge of change, waiting for someone to show them what was on the other side.
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Artificial Intelligence (AI) | Intelligent Information Management (IIM)
As the Immediate Past Chair of AIIM, I have watched our industry rename and reinvent itself a couple of times. We went from the Association for Information and Image Management to the Association for Intelligent Information Management. Most recently, we rebranded our events as the AI+IM Global Summit and AI+IM regional events.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Why Information Still Matters More Than the Technology I've been in this industry since 1978, and I've watched the terminology change more times than I can count. Document management became content management. Content management became information governance. Now everybody's talking about AI. But underneath all of it, there's one word that hasn't moved: information.
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Artificial Intelligence (AI) | Information Governance | Intelligent Information Management (IIM)
Information professionals don't make judgments about the value of data. We make judgments about the tools used to manage information, what information can be used for, and who should have access. Those judgments rest on laws, standards, and policies, not on gut instinct. That's the job of information professionals. It was our job before generative AI and still the job now that a growing share of the current conversation about AI safety is really a conversation about access and oversight.
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Information Governance | Information Security
Most organizations treat information governance as a compliance exercise, until a serious data breach transforms it into a risk management and business imperative. Only after a data incident do most organizations understand that the amount of data the threat actor accessed is directly proportional to what the organization had long kept in its environment.
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Artificial Intelligence (AI) | Change Management
The conversation that inspired this article started with an observation: Generative AI (GenAI) is polarizing people in a way that no other technology in recent memory has. Some associate GenAI with the acceleration of business processes, the empowerment of knowledge workers, and a fundamental shift in how knowledge work gets done. Others see a negative impact on customer experience, increasing environmental damage, and a general loss of human control.
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