The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Why Information Still Matters More Than the Technology I've been in this industry since 1978, and I've watched the terminology change more times than I can count. Document management became content management. Content management became information governance. Now everybody's talking about AI. But underneath all of it, there's one word that hasn't moved: information.
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Artificial Intelligence (AI) | Information Governance | Intelligent Information Management (IIM)
Information professionals don't make judgments about the value of data. We make judgments about the tools used to manage information, what information can be used for, and who should have access. Those judgments rest on laws, standards, and policies, not on gut instinct. That's the job of information professionals. It was our job before generative AI and still the job now that a growing share of the current conversation about AI safety is really a conversation about access and oversight.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Information Governance | Information Security
Most organizations treat information governance as a compliance exercise, until a serious data breach transforms it into a risk management and business imperative. Only after a data incident do most organizations understand that the amount of data the threat actor accessed is directly proportional to what the organization had long kept in its environment.
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Artificial Intelligence (AI) | Change Management
The conversation that inspired this article started with an observation: Generative AI (GenAI) is polarizing people in a way that no other technology in recent memory has. Some associate GenAI with the acceleration of business processes, the empowerment of knowledge workers, and a fundamental shift in how knowledge work gets done. Others see a negative impact on customer experience, increasing environmental damage, and a general loss of human control.
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Artificial Intelligence (AI) | Electronic Records Management (ERM) | Information Governance
Before a NAGARA webinar I moderated on August 6, someone on the call mentioned, in passing, that they lived in a place called Box Elder. I distractedly asked what that was. I genuinely thought maybe the town was named after an elder named Box (I know, don't judge). Turns out a box elder is a place, a tree, and a bug, all at once, and I knew none of that until a webinar attendee told me before we'd even started recording. It was a small, ridiculous moment, but it's stuck with me, because it's a pretty good stand-in for how records and information management (RIM) gets seen by leadership and the rest of the business. People know the field exists. Ask them what it actually does for the organization, and you'll get something vague, inaccurate, or nothing at all. There's awareness without understanding, a name everyone's heard attached to a value nobody can quite articulate.
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Artificial Intelligence (AI) | Intelligent Information Management (IIM)
Social media has been abuzz this week about Anthropic's announcement about its approach to marking AI-generated content, and we wanted to follow up with what this may mean for information professionals.
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