The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Electronic Records Management (ERM)
In my profession, I feel like I’m constantly fighting the same battles over getting clients to destroy their older records that no longer have value for the company. I often come across these old, dusty storage rooms, or offsite storage accounts, filled with boxes and files. Usually, in one of these scenarios, there are no lists that would tell us about the actual contents of the records. One option is to do a sampling and a risk assessment to just get rid of everything. This approach is often met with resistance.
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I had a great time at our Paperfree/Process Transformation seminar in Chicago yesterday. I especially enjoyed the presentation by Jim Sibenaller, IT Director at Loyola Chicago on “Why Are Change Management and Metrics Such Crucial Aspects to Your Overall Deployment Strategy.”
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Trying to provide good customer service and having any information exclusively on paper is nearly impossible. Customer service representatives need to be able to access all of the customer’s information instantaneously so they can help the customer immediately. Going paperless and using an electronic ticket management system will improve efficiency greatly.
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Cloud | Enterprise Content Management (ECM) | Paperless Office
Throughout the Enterprise Content Management (ECM) industry, organizations are making strong moves towards mobile content access and process interaction. According to AIIM research, most organizations agree that it is vital not to be left behind. But, this trend has left many asking: How should mobile/cloud change the way our organization develops content and deploys processes? Let's take a look at what the data is telling us:
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Enterprise Resource Planning (ERP)
ERP systems create silos of content, along with storage issues and workflow dis-continuity. Oh my! In this infographic, we examine the issues that arise from uncoupled or loosely coupled ECM and ERP systems, the potential benefits of closely coupled systems, and recommendations when considering content integration between core business systems. Enjoy!
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Capture and Imaging | Mobile | Paperless Office
The twin drivers for change in the Enterprise Content Management (ECM) world are mobile and cloud. Mobile technologies unlock access to content on the move, capture to cloud, capture to process, remote workflows, and cloud-based collaboration. But, with any change comes new challenges. There are still many issues to resolve between traditional back-office systems and new cloud and mobile solutions like hybrid options. How is mobile changing how you capture and create process-based content? Let's take a look at what the data is telling us:
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