The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
So, you’ve just deployed your brand-new collaboration app and you’re looking forward to using it to improve your efficiency and productivity as you work with your colleagues on different projects. But hold on! How you use the application dictates your likelihood of success. You have to be aware that no matter how many features collaboration products possess (e.g., blogs, wikis, document libraries, etc.) they are only useful when properly adopted by the enterprise. This article outlines eight tactics that can drastically improve your overall productivity when using collaborative apps.
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Organizations often make big plans to get users on-board and excited about their new SharePoint intranet after it launches. They have an office pizza party to announce the new intranet, set everyone’s browser to default to the SharePoint site, or run contests on the site and award prizes for those who visit. While these tactics may work to some degree, the problem is that each one treats user adoption as an afterthought. With many organizations planning to re-launch their SharePoint sites on 2010, or first embarking on a SharePoint project now that 2010 has arrived, it’s time to put user adoption strategies where they belong: at the start of the project. To maximize user adoption of your new intranet, here are the top 8 strategies to consider for your project.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
1. Easy to Use Interface When building a strategy for a successful electronic document management solution—as with any significant change to the way business is done within your organization—user acceptance is crucial. The simplest way to minimize the impact of a new solution is to make it as easy and familiar to use as possible. When reviewing different vendors, be sure to have the eventual users as part of the review process. Apart from getting the features users need, how quickly do they understand the layout? Is the interface easy to understand? Does it look like standard applications they are using on a daily basis (such as Microsoft Office), or is it completely different? Is the interface customizable so the users don’t suffer confusion from features they don’t need to use? Would the casual user have much difficulty in remembering how to use it? If the answers are “no,” then the success of your implementation is in jeopardy.
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Cloud | Enterprise Content Management (ECM)
I had a great call this morning with a group from Tieto. Tieto is an IT service company providing IT, R&D, and consulting services. Tieto's main markets are the Nordic countries, Russia and Poland. In addition, Tieto serves its customers globally in certain areas of expertise and has industry-specific activities in selected countries.
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I was reading the Wall Street Journal when an ad caught my eye. The caption read "PaperBecause -- It's Easier to Learn on Paper." The campaign is sponsored by a Domtar, "the largest integrated manufacturer and marketer of uncoated freesheet paper in North America and the second-largest in the world."
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Enterprise Content Management (ECM)
Okay, I've got a confession to make. I might be guilty of spreading an urban legend. Yikes! Many of us who present on content management often cite a 1998 study by Coopers & Lybrand (1998) in our presentations. Here are some of the typical data points: 90% of corporate memory exists on paper Out of pages that get handled in the office, 90% are merely shuffled The average document gets copied 19 times Companies spend an estimated $20 in labor to file a document, $120 in labor to find a misfiled document, and $220 in labor to reproduce a lost document 7.5% of all documents get lost, 3% of the remainder get misfiled, a total 10.5% of problematic documents Professionals spend 5-15% of their time reading information but spend 50% looking for it A typical worker spends thirty minutes to two hours a day searching for documents While many of us have used these stats in a million presentations, I wonder, "Does anyone have the original report? Does anyone know the actual name of the report?"
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