AIIM - The Global Community of Information Professionals

10 Things You Need to Take Process Improvement to the Next Level

Sep 14, 2017 11:26:03 AM by John Mancini

Businesses have come to realize the importance of analyzing their processes as the key to progression. According to recent AIIM research, by embracing BPM practices, one-third of organizations have decreased their review and approval cycles, over 60% have improved routing to and between individuals, and 42% have experienced greater organizational agility and routing between processes.  

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Topics: business process management, analytics, bpm

Is it time to adopt a revolutionary approach to BPM? – 5 Things to Look For...

Mar 23, 2017 11:12:00 AM by John Mancini

Consider these three data points from AIIM’s Process Improvement and Automation 2016 - A Look at BPM.

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Topics: bpm, low-code, no-code

4 ECM Freebies and a Special Invitation

Mar 9, 2017 10:30:00 AM by Sean McGauley

I have some awesome new educational resources to tell you about, but first I'd like to extend a very special invitation for you to join the AIIM Online Community. This online forum is the perfect place to engage in discussions with your peers, get your questions answered, find a mentor, find meetings in your area, and more! Check it out - it's THE place where the AIIM Tribe congregates throughout the year to lurk, learn, and reach out for – and give – assistance.

Now on to more FREE stuff, here are a couple of great resources that have been recently published. Check them out below.

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Topics: ecm, business process management, bpm

Digital Transformation: A Two-Thousand-Year-Old Tradition Can Do It—So Can You

Feb 16, 2017 10:46:00 AM by Thomas LaMonte



Chinese New Year is host to many traditions from tasty, meat-packed dumplings to an all hours riot of fireworks. Over its two weeks, the whole country erupts in celebration—it’s a sight to be seen.

But above all Spring Festival traditions, I have a clear favorite; maybe you have heard of it before: the gifting of red paper envelopes filled with money.

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Topics: bpm, paperfree office, digital transformation,, paperless

Reducing the Insurance Paper Mountain with Paperless Document Management

Jan 13, 2017 9:00:00 AM by Sean McGauley

Although paper is still heavily used in the Insurance sector, the reality is that we’re living in an age where paper is slowing us down. Often referred to as multichannel inbound content, information enters the business in many different ways and in many forms. In addition, the amount of information we are dealing with is on the rise, which means the risk of paper-based information being misplaced, lost, or misclassified is greater than ever.

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Topics: bpm, paperfree office, paperless

Enterprise Agility: A Must Do - No Longer Nice to Have

Dec 16, 2016 11:15:00 AM by Bob Larrivee





Have you taken time lately to think about how today, everything happens fast, and needs to get faster? Especially your critical business processes ranging from human resources, marketing, sales, engineering—everything seems to be running at a breakneck pace. The reality is that work is always working, even if we aren’t directly involved.

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Topics: ecm, bpm, business applications, business agility

10 Things You Need to Know About Content Analytics and Case Management

Nov 9, 2016 9:00:00 AM by John Mancini

We use Case Management to improve the way we serve our partners and customers by grouping all of their related information together, front-and-center, in an easy to access “case.” At the heart of serving customers is the daunting task of trying to put all of the information included in a case to work by making a decision or an informed action. But, in a world that seems to triple its information output every year, this task is becoming harder and harder to manage. So, how can you possibly know all there is to know to run your business?

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Topics: content analytics, case management, bpm, auto-classification

The Paper Free Journey - Don't Stop Believin'

Oct 24, 2016 11:10:09 AM by Thomas LaMonte




Worldwide, the promise of the paper-free enterprise has made the rounds for decades. While digital transformation is still on the horizon and drifts nearer, many voices doubt whether paperless ambitions will ever come to shore to create real change in our organizations.

The AIIM Industry Watch Report titled “Paper Free in 2016 - Are we there yet?” tells a different story. While there is still a long road ahead, interest and motivation toward a paper-free business environment is increasing, and AIIM research finds that a quarter of respondents already indicate running a clear desk/paper-free workplace, and 43% say paper is decreasing in their offices somewhat to rapidly.

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Topics: paper free day, business process management, world paper free day, bpm

Capture Needs a Makeover

Sep 20, 2016 6:04:28 PM by John Mancini

I find the auto-complete functionality in Google fascinating.

What I am referring to is when you type in a few words, and the Google algorithm predicts what you might be interested in based on your own behaviors and that of the universe at large.  It’s actually more fun if you log out of your own Google account first, to get less biased result so that you can get a true sense of what is on the mind of your fellow citizens. 

For example, if I start typing “I have a problem with” Google promptly offers this assistance:

This is a rather fun game. Try it.  Here are the results for “John Mancini.”  I am glad for the 3rd result, and also pleased to note that I have never been to Youngstown, OH.

The reason I bring this up is that the algorithm is essentially offering up words and phrases that go together, based on a huge pool of data and interactions. 

In everyday life, sometimes this is useful – it creates a shorthand that allows us to speed communication.  However, at other times – especially when terms and language are changing rapidly – it is reactive – backward looking – rather than predictive.

I think about this often as I talk with “capture” vendors and customers for “capture” products.  Because we all have used the term “capture” for so long, the phrase is almost always with automatically or implicitly expanded to be “scanning and document capture.”

Now in some ways that’s OK.  Because while traditional “capture” technologies have been around a long time, this is still a relatively immature market with lots of opportunity, especially among small and medium-sized organizations.  At AIIM, I am constantly amazed at the demand for what I would call “Document Capture 101” content.  At times it feels like I’ve fallen into a black hole and arrived back in 2002. 

"Capture" Needs a Makeover

But the term “capture” now needs a makeover to take the next step.  “Capture” – or some other descriptor -- needs to assume a much wider meaning in the disruptive world into which we are headed. 

A world in which not only documents, but all kinds of information are being captured.

A world in which all the information we capture – or have captured in the past – is put into motion and becomes a rich source of intelligence, insight, and potential customer value.

A world in which customer and process information is being captured closer and closer to the point of its creation.

A world in which the “image” being captured is the least important part of the value equation.

A world in which information capture – intelligent information capture – becomes the key enabling technology for digital transformation, and sets the stage for the machine learning revolution.

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We'll be exploring some of these concepts on our webinar on October 5th, 5 Ways to Turn Your Information into Assets with Capture.  Join us.

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Topics: ecm, scanning, capture, bpm, information capture, document imaging

A Sneak Peek at the State of Paper-Free

Aug 24, 2016 9:03:17 AM by Bob Larrivee



For years, AIIM has been a major advocate in the paper-free movement. Through our research, resources, and events we’ve preached the importance and benefits of reducing paper in business and major strides have been made so far.

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Topics: business process management, bpm, paperfree office, paperless processes

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