The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Enterprise Content Management (ECM)
The Many Uses of Email By Lisa Ricciuti Despite all the methods of communication, email is still popular and has become as necessary as a phone number or mailing address. Similar to calling somebody, email has become a standard mode of communication, with the expectation being that everybody should have an email address. Email started out as a simple communication tool but is now used for much more than that. In many ways, email has made my life easier. It allows me to: Contact people all over the world for free (or inexpensively) Communicate with more than one person at a time Document interactions (e.g., the highly prized CYA paper-trail) Leave messages any time... >>READ MORE
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The five predictions below are by Tom Koulopoulos from the Delphi Group. From Tom: -- "As a child, I couldn’t grasp the concept of gravity. If you drop an object from twice as high, it doesn’t take twice as long to reach the ground. It only takes 1.4 times as long. The reason is that the higher the object the more time it has to accelerate. (Yes, for those of you who did pay attention in physics class, I’m leaving out air resistance, distance from sea level, and terminal velocity.) The simplest analogy is to think of pulling onto a highway. When you accelerate from 0-105 KPH in ten seconds, you are actually covering more ground with each passing second." So what does this have to do with the future? Well, the future has its own form of gravity that pulls us to it faster and faster, it’s called technology, and we simply cannot project technology change at the same rate going forward as it has occurred in the past.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Case Management | Social Media
There is a critical need to rethink how we engage with customers. Most organizations have a thin veneer of social engagement -- a twitter account, or a Facebook site, or a mobile app. The challenge moving forward is that most of these systems are basically a veneer, unconnected with core back-end business processes. Everyone has experienced the Call Center from hell, where you wait in a long queue for a real person, only to have to constantly restate information to all of the various people with whom you speak.
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Business Process Management (BPM) | Process Automation
"It was 20 years ago today, Sergeant Pepper taught the band to play..." Twenty years sounds like a long time ago, but the back-end processes inside many organizations look the same then as they do now. The amount of paper still used in your business processes is a good indicator of how far behind you are in preparing your organization to address the challenge of digital transformation. Are your business processes suited for the future of information management or stuck in the past? Let's take a look. First, read through these following stats with your business processes in mind.
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Business Process Management (BPM) | Process Automation
There's a lot of factors hitting the information management industry changing how we need to think about our business processes. Customer expectations continue to rise, the volume and variety of information is increasing, and more. Let's explore these key trends further and uncover why and how they will affect critical business processes.
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Compliance | Information Governance
The best time to get serious about information governance is yesterday. The second best time is now. For years we have been accumulating information in various forms from paper to electronic documents and social media content such as blog posts and tweets. Many organizations think that they have to keep all of this information. What they fail to realize is that not all information is equal. By keeping information that isn’t needed and not following an information governance plan, organizations put themselves in jeopardy. Proper information governance includes getting rid of information that no longer has any value to the organization. Simply put: you don’t need to keep it all – and you shouldn’t. The more information your organization accumulates, the more risk it generates. This combined with cascading changes in legal requirements means that organizations need to get serious about information governance. Here are three reasons why:
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