Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Tori Miller Liu, CIP

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and been working in association management since 2006. Tori is a current member of the ASAE Executive Management Advisory Council and Association Coalition for AI. She is a former member of the ASAE Technology Professional Advisory Council and a former Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

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Information Governance  |  Information Security  |  Intelligent Information Management (IIM)

A Contract Manager and an Information Professional Walked Into a Bar...

....and it turns out they had a lot more in common than either of them expected. Did you know that Deadpool & Wolverine (2024) is the highest-grossing R-rated film of all time, pulling in over $1.33 billion worldwide? There is something magical about what happens when two beloved characters from different worlds finally share the screen. As it turns out, the same principle applies to different, but related practices. On May 14, AIIM and the National Contract Management Association (NCMA) co-hosted a free webinar called Better Together: Building Understanding Between Contract Management and Information Governance. In my previous post, I made the case for why these two disciplines need to work more closely together. This post is about what happened when they actually did.

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Information Governance

Are We Treating Contracts Like Information Assets?

Most organizations have contract management and information governance operating in separate worlds. Here's why that matters, and what we're doing about it.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Artificial Intelligence (AI)  |  Information Governance

Breaking the "Cannot Mindset": Lessons for Government Information Professionals from DGI's EDRM Conference

I spent March 19 at DGI's E-Discovery, Records, and Information Management Conference, where AIIM is a proud partner. Three themes kept surfacing across sessions: the traditional boundaries between our fields are disappearing, governance needs to shift from compliance to value, and data is at the center of everything we're trying to do with AI.

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Information Governance  |  Intelligent Information Management (IIM)

What Information Management Can Learn from Unreasonable Hospitality

I recently finished Unreasonable Hospitality by Will Guidara, the restaurateur behind Eleven Madison Park. On the surface, it's a book about running a successful restaurant business. But really, it's about what happens when you commit to making people feel seen, valued, and cared for. Those lessons apply across sectors. For information management professionals, I think the book points to something we don't talk about enough: the need to be intentional. Intentional about the work we do. Intentional about the teams we build to do that work. And intentional about how we communicate our value.

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Artificial Intelligence (AI)  |  Capture and Imaging  |  Compliance  |  Intelligent Document Processing  |  Intelligent Information Management (IIM)

The Reason We Invest in Information Management Is Changing

Something interesting showed up in our recent 2025 AIIM Industry Watch report, and I can't stop wondering about it. When we looked at how practitioners view information management's future importance, we found a notable shift. In 2024, 72% of respondents believed IM would become more important in the next 12 months. In 2025, that number dropped to 48%. At first glance, that might look like a warning sign. I don't think it is.

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Artificial Intelligence (AI)  |  Intelligent Document Processing  |  Intelligent Information Management (IIM)

Takeaways from South Africa: IM Capabilities Are Foundation for AI Success

Earlier this week, I had the privilege of closing out the AI+IM Regional Exchange in Johannesburg, South Africa on February 3, 2026. Hosted by AIIM Training Partner COR Concepts and sponsored by Metrofile, this one-day intensive brought together 50+ practitioners to tackle the real challenges of AI data readiness, intelligent document processing, and information management strategy. Here are some of my key takeaways.

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