Information Management Blog

The AIIM Blog

Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.

Tori Miller Liu

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and been working in association management since 2006. Tori is a current member of the ASAE Executive Management Advisory Council and AI Coalition. She is a former member of the ASAE Technology Professional Advisory Council and a former Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

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Artificial Intelligence (AI)  |  Information Governance  |  Intelligent Information Management (IIM)

AI+IM Forum Europe 2024: Embracing the Information Management Renaissance

The recent AI+IM Forum Europe in Manchester brought together industry leaders and practitioners to explore the evolving landscape of information management in the age of artificial intelligence. Here are my key takeaways from this thought-provoking event.

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Certified Information Professional (CIP)

The AIIM Certified Information Professional: Empowering Information Management Careers

In today's AI-driven world, the ability to effectively manage information is more crucial than ever. At AIIM, we're committed to empowering professionals with the knowledge and skills they need to excel in the field of unstructured data management. Our Certified Information Professional (CIP) credential stands as a testament to this commitment, providing a comprehensive framework for understanding and implementing best practices in information management. To illustrate the real-world impact of the CIP, I'd like to share insights from two of our certified professionals who have seen firsthand how this credential can transform careers and organizations. These insights were collected and shared with us by AIIM Company of Fellow member and Chairman Jesse Wilkins, CIP.

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14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

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Artificial Intelligence (AI)  |  Process Automation

The 2025 Information Management Tech Stack

On October 1, 2024, at the AIIM Information and Data Leadership Symposium in Arlington, VA, I had an enlightening conversation with Alan Pelz-Sharpe, Founder of Deep Analysis. Our discussion centered on a crucial question: What should your organization's information management technology stack look like in 2025 to maximize the benefits of AI and process automation?

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Unstructured Data Defense: Navigating AI Compliance and Secure Data Architecture

At the AIIM Information and Data Leadership Symposium on October 1, 2024, in Arlington, VA, James Crifasi (COO & CTO, RedZone Technologies) and Jay Leask (Principal Technical Architect, Microsoft) engaged in a fascinating discussion about defending and protecting unstructured data.

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Artificial Intelligence (AI)  |  Compliance  |  Information Governance

Insights from Information Leaders: Balancing Value, Compliance, and Innovation

At a recent industry panel, Bill Murphy, Chief Executive Officer of RedZone Technologies, moderated a discussion featuring three distinguished information management experts: Reggie Henry, CAE, Chief Information & Performance Excellence Officer, American Society of Association Executives (ASAE) Candace McCabe, CIP, Sr. Solution Architect - Governance, Risk, and Compliance, Walmart Mark Patrick, CIP, Records Officer, US Department of Defense The panel was part of the AIIM Information and Data Leadership Symposium on October 1, 2024 in Arlington, VA and explored crucial topics in information management, from the value of data to the challenges of innovation. Here are my key takeaways:

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Artificial Intelligence (AI)  |  Data Management  |  Information Governance  |  Information Security

AI Readiness Assessment: Preparing Your Organization's Unstructured Data for the Future

I recently had the pleasure of hosting a conversation with Rob Bogue, the core author of AIIM's new resource "Organizational Readiness for Generative AI: Leveraging Unstructured Data for Success." This assessment focuses on how to prepare unstructured data for AI implementation. In this blog post, I'll share key insights from our discussion and highlight the importance of this tool for information management professionals.

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