The AIIM Blog - Overcoming Information Chaos

Tori Miller Liu, CIP

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and been working in association management since 2006. Tori is a current member of the ASAE Executive Management Advisory Council and Association Coalition for AI. She is a former member of the ASAE Technology Professional Advisory Council and a former Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

Certified Information Professional (CIP) | Intelligent Information Management (IIM)

Three Years of Transformation: What We've Built Together

By: Tori Miller Liu, CIP December 1st, 2025

Today marks three years since I joined AIIM on December 1, 2022, and I walked into an organization navigating financial recovery and industry transformation simultaneously. I joined AIIM the day after ChatGPT was released to the public, and our entire field was scrambling to understand what it meant for information management. We were facing hard questions about relevance, sustainability, and purpose. Three years later, I'm grateful we didn't just survive that moment. We used it to fundamentally reimagine what AIIM could be.

From Data Rich to AI Ready: An Information Management Perspective for Associations

By: Tori Miller Liu, CIP November 20th, 2025

Earlier this fall, I had the pleasure of joining Chris McNulty on the Polaris Pathways podcast alongside Andrew Borg from Synozur to discuss how AI is transforming the nonprofit sector. Chris is AIIM's Treasurer and a member of our Board of Directors, so the conversation felt like a natural extension of the strategic discussions we've been having about AI's role in our industry. We covered everything from governance gaps to the emerging "frontier firm" model, and I wanted to share some key takeaways particularly relevant to associations and information management practitioners.

14 Steps to a Successful ECM Implementation

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Artificial Intelligence (AI) | Intelligent Information Management (IIM)

Questions Information Leaders Need to Ask About AI Governance, Ethics, Data, and Implementation

By: Tori Miller Liu, CIP November 6th, 2025

I recently had the opportunity to sit down with The Association Adviser podcast to discuss one of the most critical questions facing organizations today: how do we responsibly integrate AI into our operations? The episode, "AI is Here - Is Your Association Ready?", is now live, and I wanted to share some key insights from our conversation. As information management practitioners, we're not just dealing with technology adoption—we're navigating fundamental questions about how AI will reshape our organizations, our workforce, and our relationships with stakeholders. Here are some of the key questions (and my answers) that I believe information leaders should be asking right now.

Inaugural Trade Member Think Tank: Key Insights from Market Leaders

By: Tori Miller Liu, CIP September 9th, 2025

I'm excited to share highlights from our first AIIM Trade Member Think Tank session, held on July 24, 2025. We launched this program to create a dedicated space for our vendor community to discuss market trends, share insights, and collaborate on advancing the information management industry.

From Our Summer of Content to Your Strategic Action: Four Critical Questions for the AI Era

By: Tori Miller Liu, CIP August 19th, 2025

As we leave the hazy days of summer behind us and head into the fourth quarter, I'm reflecting on what has truly been a summer of content at AIIM. Our partners and AIIM have been hard at work developing new resources that address some of the most critical challenges facing IT and information leaders today.

Architecting for AI Success: Transforming Your Information Ecosystem for Gen AI

By: Tori Miller Liu, CIP August 14th, 2025

The generative AI revolution is transforming enterprise operations at unprecedented speed. In a recent AIIM webinar sponsored by Rocket Software, industry experts Doug Johnson and Greg Wilson shared critical insights on building AI architectures that deliver real business value while maintaining security and governance. With analysts predicting that 30% of all knowledge work will be aided by generative AI technologies by 2027, organizations need strategic approaches that go beyond individual productivity tools to transform operational processes.