The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Trying to provide good customer service and having any information exclusively on paper is nearly impossible. Customer service representatives need to be able to access all of the customer’s information instantaneously so they can help the customer immediately. Going paperless and using an electronic ticket management system will improve efficiency greatly.
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Cloud | Enterprise Content Management (ECM) | Paperless Office
Throughout the Enterprise Content Management (ECM) industry, organizations are making strong moves towards mobile content access and process interaction. According to AIIM research, most organizations agree that it is vital not to be left behind. But, this trend has left many asking: How should mobile/cloud change the way our organization develops content and deploys processes? Let's take a look at what the data is telling us:
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Enterprise Resource Planning (ERP)
ERP systems create silos of content, along with storage issues and workflow dis-continuity. Oh my! In this infographic, we examine the issues that arise from uncoupled or loosely coupled ECM and ERP systems, the potential benefits of closely coupled systems, and recommendations when considering content integration between core business systems. Enjoy!
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Capture and Imaging | Mobile | Paperless Office
The twin drivers for change in the Enterprise Content Management (ECM) world are mobile and cloud. Mobile technologies unlock access to content on the move, capture to cloud, capture to process, remote workflows, and cloud-based collaboration. But, with any change comes new challenges. There are still many issues to resolve between traditional back-office systems and new cloud and mobile solutions like hybrid options. How is mobile changing how you capture and create process-based content? Let's take a look at what the data is telling us:
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Capture and Imaging | Paperless Office
Organizations have been scanning paper into digital archives for a long time. The struggle to get rid of paper is not a new one. What's new is that "capture" can be so much more than just scanning paper - businesses can leverage this captured information and act on this knowledge. The focus of information capture is shifting from something that is often done after the fact (often for archiving purposes) to something that is done much closer to the point of information creation (largely for information entering from outside the organization) – as part of the launch of a business process. Below, we've compiled the statistics from AIIM's independent research study on capture and scanning that best illustrate this shift in focus.
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When I'm faced with an overwhelming project, I like to break it up into smaller, easier to handle bits. Handling the easiest parts first allows you to make quick wins and fast gains. Removing paper from the business is often one of these overwhelming projects. To help you break it down into some small bites, we've pulled out where you can focus your paper reduction efforts for some quick wins to get you started. Here's a look at what the research tells us are the best processes to focus on first:
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