This week I taught the AIIM Modern Records Management Master Class in Washington, DC. As with previous classes, there was a question that generated significant discussion among the students. In this instance, the question was about a system implementation that was not successful: “When you have a failed implementation, should you stick with it and try to make it work, or should you replace it with a better system?”
In this digital era, organizations are looking for ways to streamline their business processes. Companies are adopting different management solutions driven by AI-based software or apps to automate it. There are so many solutions to choose from, but the process gets quite tricky when the boundaries between the solutions are not defined properly.
Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Before engaging in any Enterprise Content Management (ECM) initiative in your organization, it is crucial to have a list of current ECM systems or tools and make the proper gap analysis to define the desired state, having always in mind to deliver the right value proposition to the business.
What exactly does it mean to have an “open platform”? The perception is that an open platform has no restrictions or limitations; an open platform is agnostic. Yet reality is that there could be some limitations or restrictions. For example, there are ECM solutions that are built upon a proprietary database and are still considered to be “open”. The reason being they support a specific set of open standards for interoperability and integration. While the concept is sound, and many businesses look to a day where interoperability and integration across the enterprise is achieved, AIIM research finds that only 8% of organizations have accomplished this.
AIIM19 is coming soon to San Diego on March 26-28 and as usual the gathering will be the place to be for information management professionals. If you plan on attending you should mark your calendar for an important roundtable session called “When You Are in the Storm: Content Analytics & ECM Implementation Across the Enterprise” being hosted by John Daly, Information Governance Manager the Metropolitan Sewer District in St. Louis. I asked John to give us a small preview of the session.
Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. This information tsunami is happening at the very time that the process value of these digital assets is more mission-critical than ever.